After my hot water heater died, I searched around to find a contractor to replace the heater. I…read morecontacted Constant Home Comfort through their website and got a callback in a few minutes. The salesperson came by the following morning to take a look at what needs to be done. I decided to replace my aging furnace at the same time and the salesperson walked me through the set of rebates that I can get from both Ontario and Enbridge. They also recommended adding attic insulation, which I hadn't done and was much needed. The additional Enbridge rebate pretty much pays for the insulation minus the required energy audit. Constant Home Comfort was able to get local contractors to install the hot water heater and the furnace on the same day. The contractors rolled out a carpet to the basement so that they didn't track dirt into the house and they did a great job of cleaning up after. The contractors fixed some issues with the A/C coil leaking into the furnace. They also taught us how to maintain the new equipment. Constant Home Comfort also took care of the rebates and set up the visit by the energy auditor. They still have to add insulation to the attic, but so far I'm very pleased with their service. Constant Home Comfort takes payment through cheque. They also speak Mandarin.

Do not use this company! The fan on the heat pump that was installed broke within a month. The 24…read moreservice is a lie - calling all their numbers for days, we finally got them to send a technician to look at the broken machine. They finally sent a technician who has no idea how to fix the machine. Promised to send another technician after the first who apparently will still not be able to fix the machine, they are just going to come here and call the manufacturer. We are just supposed to sit here in the scorching heat waiting for them to call the manufacturer who refuses to take their calls. The 24 hr service is an absolute lie. The units they sell are faulty. This company is a scam!

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!

I advise you NOT to work with this company. They were dishonest in their dealings with us…read more We had problems with our furnace shutting off during a recent cold spell. We called Hoerner Heating (which has now been purchased by Dr HVAC) as we had dealt with them before and liked their service. Their technician came to the house on Thursday morning and told us that the furnace was shutting off because it was overheating (which was accurate). They said It was overheating because the unit was too large for the area it was heating, and the furnace immediately required a new gas valve and limit switch as well as cleaning of the blower motor and secondary heat exchanger. This would cost $2405 plus hst; and this was just the beginning, the immediate repairs required. Then there was option B in their report: System Restoration & Enhancements (Option B): "During my evaluation, I noticed extreme temperature stress points on the heat exchanger and the venter motor is overamping. These are still in safe operation but when they fail, they will cost around $4800". A new furnace was probably the more cost effective approach. A sales person from Dr HVAC came by that afternoon. Dr HVAC coincidentally had a spot they were looking to fill the next morning, Friday, and could offer us a new furnace installation at a special cost of $6000. We declined their offer as we do not make large purchase decisions under pressure, without research and a minimum of 3 quotes. Our furnace is SIX years old and still under warranty. This was never mentioned. We called Carrier the furnace manufacturer and asked if a limit switch and gas valve was covered under warranty. Yes it was but we would have to deal with a repair company that had a contract with Carrier and could find one listed on their website. We contacted Dupont heating and A/C who is listed on Carrier's website. We told them we believed we needed a new gas valve and limit switch. They came Friday morning. According to their technician, there was nothing wrong with the gas valve or limit switch, both were working fine. The only issue was the gas pressure coming into the furnace which needed to be reduced. We did NOT need any new parts for the furnace and we most certainly did NOT need a new furnace. All DR HVAC technicians must be on commission. They are very pleasant to deal with, and very convincing, but you cannot believe a word they say. They charge the lowest initial diagnostic fee but, be warned, you may pay far more than you need to if you work with them.

2 years since Dr. HVAC bought Cedarwood and they have NEVER kept their appointments. Not once! They…read morehave NEVER accrual come out to maintain my systems. Do not work with this company unless you want to be deceived.

Super company! I highly recommend. Brian is great to deal with as well. He's super nice and…read morefriendly too.

They are responsive and I have been using them for almost 20 years in different capacities and…read moredifferent properties; They have installed multiple furnaces for family and friends; Fireplaces heat pumps and tankless water heaters. Everyone I have recommended them to have been very impressed. I can speak to value as I never shopped around. My sister said they were reasonably priced.

Where to start?…read more Jesse W. was my first contact. He came to do the energy audit. Once confirmed I qualified, he sat with me for almost 2 hours. Explained everything in a way I could understand. And when I had a brain freeze overnight, I texted him the next morning. He returned the text, and called...within 40 minutes? Concerns alleviated! Jesse was incredibly helpful when it came to the financing. Thorough explanation of the numbers, and what I was getting. Switching out the water heater and softener, means I OWN those appliances; the old ones I was paying a monthly rent. As far as I am concerned, well worth the money!!!! The insulation team (I am embarrassed I did not get their names). Arrived right on time. Of course there was an issue getting access to the attic (unknown to me), but they fixed it! Once they got everything set up, they had the job done, cleaned up everything, and were on their way by 12:20. Then the fun part begins: unit installation, removing old water heater and softener, installing new ones. Awais and Mani. Incredible team. Started at approximately 12:30. My only job was to clear out vegetation and cut back a lilac bush that was right in the corner they needed to access the electrical panel. They were here until 10:00 p.m.! Unknown to me, the work I had done is a TWO DAY JOB! They busted their butts. Due to the position of my house, the wall for the installation of the condenser unit and conduits faces west. It was a brutally hot and humid day...again. During the hottest part of the day. And not one complaint. They switched out the water tank and softener before the outside work, hoping to catch a break from that heat. They explained everything they were doing, every step of the way. And even after a brutal day, with a long drive home ahead, and another job the next morning, they did not rush through how the remote works, gave me cleaning recommendations (acknowledging I have cats, and will need to do checks/cleaning before what is recommended). I cannot say enough about this entire process! I was concerned that the attic hiccup was going to derail the whole thing, but they worked diligently to rectify the problem. Jesse came here on Monday. The installation began the next day. I was expecting a delay until at least August. Bring on the rest of summer! I am prepared....thanks to Maher Heating and Cooling!!

Hey, gotta tell you all, heat pump system looks and works great, Dajjeet and Naseer were…read moreawesome,polite, courteous, and installed the unit in timely fashion.He took time to explain how everything works 100%. I'm going to enquire about a water purification system and if I decide to go ahead with it we would very much like to have Dajjeet and Naseer back as the installers. Thanks again for the awesome job.

Was told of a gas leak after Enbridge gas meter change. Most companies called could not repair it…read moreon a Friday and it would be a Monday job. This meant no hot water for the whole weekend as the gas was turned off. Call NewTown and although busy would try to get to us near the end of the day as their jobs were not nearby. True to word, Tony came and made things right also pointing out other deficiencies and fixing those too! Refreshing to meet honest hard working people! I have no hesitation to use this company again.... Thank you NewTown!

Replaced air conditioning unit paid $2500 broke within 2 years and ask to replace it.read more

This company came for an emergency to replace my furnace in December. We agreed on a 100 btu…read morefurnace (Which was what I had before) He installed an 80 btu furnace and said the house did not require it. (I took his word and it was also an emergency) It took months to get the warranty papers on this. With many calls and texts. Finally I said I would call the manufacturer myself to get it sorted he sent the paperwork. He also mentioned that needed to come back in summer to connect the AC. Reached out in May and after many calls and texts did not show up. Had to get someone else to come and fix the connection Which cost another $300. Would not deal with this company in the future.

I used Bel-Air for the A/C unit that was not turning on in the extreme heat. I received Steve at…read moremy home within 20 minutes (late of a Friday afternoon) and having the problem fixed in an hour. Steve was extremely professional and personable. I can not say enough great things about the service that I received today. He even cleaned my unit at the same time he replaced the part. He was reliable, efficient and knowledgeable when it came to my A/C unit. The price was extremely reasonable as well. I would highly recommend Bel-Air Conditioning and Heating. Thank you Steve

Called them at almost midnight on a Wednesday cause my AC stopped working. They could have price…read moregauged me as i was desperate for help, but instead they got on facetime with me for 15 minutes and helped me fix everything. I cannot recommend them more. Very honest and nice company

Econoair sold a Maytag A/C to me back in 2008 and offered 12 years warranty (parts and labor)…read more Problems came hand in hand with the installation: 1) the technician decided where he wanted to put the unit w/o asking me and went ahead and drilled a big hole on my wall. When I found out and pointed out that wasn't the reasonable location, he went ahead and drilled another hole! Yes he did patch the first hole... with ugly paint and filling stuff. 2) The same summer, I realized my A/C is not cooling at all. Econoair sent another technician on site, who confirmed the initial installation wasn't done correct and the unit wasn't working at all. It appears he did fix the problem... to some extent. I mean thereafter I constantly have difficulty with cooling. When I complained in 2010 they sent 2 technician on site, who claimed there was nothing wrong based on the fact that the A/C was producing code air, and wanted to charge for the "service". This year it got even worse. I can't even bring my room temperature down to 21 degree when the outside is only 26. When I phoned Econo air, Bruce the owner first claimed my A/C is fine and blamed my duct work. When I pointed the preset temperature is never reached even after leaving the A/C run for a whole day, he finally admitted there is indeed something wrong but refused to do anything because "Maytag has discontinued in Canada". What can i say, if Maytag decided to pull out of the country and not to fulfill outstanding warranty, it is a problem between the Maytag and Econo Air (as the retailer). After all, I didn't purchase from Maytag. Make sense? However, Bruce decided to make the problem his customer's. At the end of the call, Bruce said he had told me everything had to tell me and he is very busy and hang up! Bye Bruce. Good luck with your business!