My family and I have been dealing with Exallan for years now. They came clutch for us when my AC…read moreunit died on me a few years ago. Recently, on the coldest day of the year, my furnace decided to quit and needed immediate attention. Within hours, they came in, diagnosed the situation and came up clutch with a full replacement part with warranty to keep the furnace running and saved me a ton of money from buying a new unit. They literally are life savers and I can't thank Exzar and John enough for the immediate rescue. They are professional, prompt and honest. A+++

This was our first time to use their services and Exzar sent his professional and very skilled guy,…read morehe did an excellent job fixing our leaking furnace and installed a humidifier to our satisfaction. Before he sent his guy over, my husband was on the phone with him and he ably assessed the problem right away, and figured what spare part he had to order before sending his guy to save time and effort, which was great! The second time we had a problem with our two-month old washer, we called Exzar on the phone and he did not hesitate to advise my husband what to do at no cost. Thank you very much Exzar for your excellent customer service and expertise.

my furnace broke last night and they were here first thing in morning…read moreThe service people are caring and easy to deal with I recommend them to everyone as best HVAC company I've ever dealt with

AC install. I was…read morecontacted through Homestars that ACFurnaceGTA was interested in replacing my aging air conditioner that had stopped working. I was provided a quote on an AC unit that they recommended and the price was very competitive and based on the other positive reviews I decided to move ahead with the install. All throughout the process, the owner Eugene was very helpful and thorough in answering any questions that I had. The technicians that came over were also very helpful and answered any questions that I had. The AC unit was just installed today so I haven't had the opportunity to use it much, but based on the experience so far, I trust that I will be in good hands if there are any issues down the road. (AC unit purchased was an Armstrong Air 2 ton 16 SEER unit)

I had 2 jobs posted on Homestar', connect an existing new gas water heater and install new 3 ton…read moreA/C. He contacted about the A/C job asking if I would like a heat pump instead trying to up sell right from the start. I told him the 75 gallon water heater had to be done first. He asked if he can quote. He wouldn't register or do a site visit to see what either job entailed and kept messaging over and over. He kept going over the details so he was trying to estimate and I repeatedly gave him the same info. He asked why the venting supplied by Rheem with the tank was not white PVC and didn't understand. I had to explain to him the venting requirements had changed about 7 years ago on 75 gallon tanks due to higher temperatures. I had to tell him repeatedly I had all the materials to install. I gave him photos of everything to see it was straight forward. Job with less than 8 feet of venting that I was supplying. He said he would complete the job and bill me later and include any incurred expenses . I told him I do not proceed with any job without a contract with upfront firm pricing and any terms.. Then he asked again if they were providing the materials. He had the photo showing all the materials I had and again I told him I had all the materials. He then asked about me to a heat pump and I said if I wanted a heat pump it would have been stated in the job details I told them that them we had a high efficiency 2 stage furnace and my heating costs were under $900.00 per season keeping the thermostat at a constant 75 F. Our house is 3300 sq. ft. and Enbridge shows our house more efficient than 96% of the houses in our area which includes many of them with heat pumps. That was the end of dealing with them for both the water heater and the A/C when I requested a particular York Affinity model and he quoted on a different model. The most frustrating experience I have ever had just for an estimate.

For your HVAC needs, trust this company. Fairly well priced and honest work done…read more We had our heating/cooling unit replaced. Three people did the job in a timely manner. They placed floor mats/sheets to prevent dirtying the floor. They suggested the best filter to purchase for our unit, taking into the consideration the size of the home and if kids or pets were present. They tested the unit after installation. And they did their best to clean up after the job was done. And later on, the owner came to inspect to ensure that everything was done properly. A1 business. They return your emails and phone calls in a very timely manner. They not only service our immediate town - but anywhere else in the surrounding GTA.

They don't call back. It is frustrating waiting at home when promised a call but never hearing.read more

Honest and professional…read more Heat water installing was on time and without issues. Responded to my phone call and discussed the recommendation . Provided approval and they came on time.

Said they don't fix ducting issues. But they're a duct company....ghosted my messages when I said…read moreit wasn't duct cleaning. Is this a legit business? I'll leave that to you to decide...

Super company! I highly recommend. Brian is great to deal with as well. He's super nice and…read morefriendly too.

They are responsive and I have been using them for almost 20 years in different capacities and…read moredifferent properties; They have installed multiple furnaces for family and friends; Fireplaces heat pumps and tankless water heaters. Everyone I have recommended them to have been very impressed. I can speak to value as I never shopped around. My sister said they were reasonably priced.

I advise you NOT to work with this company. They were dishonest in their dealings with us…read more We had problems with our furnace shutting off during a recent cold spell. We called Hoerner Heating (which has now been purchased by Dr HVAC) as we had dealt with them before and liked their service. Their technician came to the house on Thursday morning and told us that the furnace was shutting off because it was overheating (which was accurate). They said It was overheating because the unit was too large for the area it was heating, and the furnace immediately required a new gas valve and limit switch as well as cleaning of the blower motor and secondary heat exchanger. This would cost $2405 plus hst; and this was just the beginning, the immediate repairs required. Then there was option B in their report: System Restoration & Enhancements (Option B): "During my evaluation, I noticed extreme temperature stress points on the heat exchanger and the venter motor is overamping. These are still in safe operation but when they fail, they will cost around $4800". A new furnace was probably the more cost effective approach. A sales person from Dr HVAC came by that afternoon. Dr HVAC coincidentally had a spot they were looking to fill the next morning, Friday, and could offer us a new furnace installation at a special cost of $6000. We declined their offer as we do not make large purchase decisions under pressure, without research and a minimum of 3 quotes. Our furnace is SIX years old and still under warranty. This was never mentioned. We called Carrier the furnace manufacturer and asked if a limit switch and gas valve was covered under warranty. Yes it was but we would have to deal with a repair company that had a contract with Carrier and could find one listed on their website. We contacted Dupont heating and A/C who is listed on Carrier's website. We told them we believed we needed a new gas valve and limit switch. They came Friday morning. According to their technician, there was nothing wrong with the gas valve or limit switch, both were working fine. The only issue was the gas pressure coming into the furnace which needed to be reduced. We did NOT need any new parts for the furnace and we most certainly did NOT need a new furnace. All DR HVAC technicians must be on commission. They are very pleasant to deal with, and very convincing, but you cannot believe a word they say. They charge the lowest initial diagnostic fee but, be warned, you may pay far more than you need to if you work with them.

2 years since Dr. HVAC bought Cedarwood and they have NEVER kept their appointments. Not once! They…read morehave NEVER accrual come out to maintain my systems. Do not work with this company unless you want to be deceived.

Wow, the two bad reviews I see on Yelp are the total opposite of our experience with City Home…read moreComfort. The sales person was very knowledgeable, patiently walking me through the many options and tradeoffs to enable me to choose a hybrid heat pump comination that balances our priorities of comfort and envioronmental responsibility while remaining within a reasonable budget. His professionalism was matched by the installation crew that communicated well through the process and did a very neat and careful installation. It's only been running for a few weeks and so far everything has worked perfectly. They matched the equipment warranties with equally-long labour warranties (in the case of the heat pump up to 12 years). If I ever have a service issue that changes my recommendation I will update this review or post a supplement.

I left positive reviews for City Home Comfort, and I regret it. In early spring of 2025, I had them…read morereplace a boiler installed in my rental property by another terrible company called Novelcare. After 5 years of constant breakdowns, usually on the coldest days, I contacted City Home Comfort because I saw very good reviews for them online. They get those good reviews by pestering customers to leave them as soon as the job is complete. As it was spring, there was little need for heat. As soon as the cold weather arrived this winter, it broke down. We got it going again through another company because City Home Comfort said my tenants would have to freeze for a couple of days until they could arrive. After it started working, we discovered a new problem I'd never had; it wouldn't adequately heat the second floor. The company that got the boiler going again had suggested the circulation pump was too small. I relayed this to City Home Comfort who dismissed this suggestion and insisted the problem was due to drafty old windows and lack of insulation, but I said I'd never had this problem even with the previous boiler that kept breaking down. I know it's a drafty 100 year old house but the boilers always compensated for this problem. They didn't care and kept insisting the problem was my windows and lack of insulation. So according to them, I had to spend hundreds of thousands of dollars replacing the windows and ripping up the walls to insulate. I'd had enough and called up The Boiler Shoppe who replaced among other things, the inadequate circulation pump. It cost me nearly $5,000 to correct all the mistakes of City Home Comfort and a further $1,800 to my 2nd floor tenant for the cold days below the municipally required temperature she endured. Since the repairs, I haven't had a problem. I've come to the conclusion that the problems many have with modern boilers doesn't come down to boiler brand, but to the surfeit of incompetent installers. Many people leave bad reviews for boiler manufacturers when I think they need to be blaming the installers.