What a great hotel! Everything associated with this stay was simple and wonderful…read more It was easy to make the reservation online. You can choose to prepay and get a slightly lower rate or make the reservation and pay on arrival. If you have a free Drury Rewards account, you also get a slightly lower rate. The hotel is easy to find and basically right off of the highway. There is ample parking and the lot was well maintained. Check in was quick and easy. Even though we prepaid, they still ran a card for the $50 deposit. The hold on mine was released about 12 hours after checkout. The front desk associate was incredibly friendly and helpful. we were even upgraded to a suite! One of the things I love about Drury are the meals. The evening reception the night we were there had pulled pork, coleslaw, hot dogs, baked beans and salad. You could also get unlimited pop and three alcoholic drinks. Staff was very attentive in keeping food full and the area clean. Our room was large and spotless. When we entered, there was a chair, pul out couch, tables and a tv. the center hallway had a counter with drawers, a sink and the microwave and fridge. The bathroom had a spacious shower with pumps of shampoo, conditioner and body wash. I was impressed with how comfortable the beds were! We had forgotten toothpaste and the front desk was able to give us a small tube free of charge. The pool area was clean and well maintained, but fairly small. Overall, a wonderful stay and definitely a hotel I would stay at again.

We were attending a convention in Sharonville and were happy to see a Drury nearby. They are…read moretypically our go to since they have complementary breakfast and happy hour and popcorn. This location is a little bit different than others that I've stayed at. We booked a room with 2 Queen beds. Please read this entire review in order to be completely fair to this location. First the not so good: Our room was not 100% clean upon check in. We arrived late and so by the time we got unsettled I'm ready to call into bed, we realized one of the comforters had a blood stain on it. We were told that housekeeping leaves in the afternoon and so they couldn't provide us with a clean comforter. Next, this is the first Drury Inn we have stayed at that stopped popcorn by 8 PM. Every other one has had it going till at least 10 PM. Families like to have movie night and/or grab a bag after playing in the pool or relaxing in the hot tub, this location promptly stops at 8. If they have any extra popcorn, they do bag it and place it on the counter but they go quickly. Typically, I bring microwave popcorn to hotels but I can always count on Drury until this stay. Next, cabinets in the dining area are pretty filthy. I think this is just more of an attention to detail that I notice. Last bad experience: the exit doors kept getting propped open by contractors reserving meeting spaces. In our short three night stay, I can count on both hands how many times I removed stones from the doors. Lastly, the coffee station is in an incredibly awkward spot. I would venture to say most people reserving rooms are adults and they like their coffee. The station is awkwardly set in the middle corner of the breakfast area which creates a traffic jam in the morning mornings. Give yourself extra time. Now onto the good...no GREAT: Armani was at the front desk when we reported the dirty comforter. She handled it with the utmost professionalism and courtesy. I could tell she really felt bad for the experience and wanted to make it right. Next the food area is kept well cleaned and they have a great variety of food. I love that they offer real half-and-half for creamer. Next, when we reported the stones in the doors, management did a perimeter check and ensure that the contractors renting the meeting space were instructed not to do it again. When they ended up doing it again, they actually discontinued the contract and blacklisted them so that they're not able to come back again and rent the space. I love that security is important to management, too! Back to the popcorn. There were some rowdy kids in the pool one evening when a few of us were soaking in the hot tub. A staff member came in and without saying much could understand that a couple of the people were very uncomfortable with the level of noise of the kids. The parents sat outside while the kids were rambunctious inside. She actually went over and kindly told them that they had to be with their children because they were all under age. She brought peace to the experience which was a really nice way to end the day. Next, I really liked one of the speakers at the convention And so I ordered a book to be delivered to the hotel. I put my room number on the Amazon order assuming that it would be left there or that they would notify me when it was delivered. It was probably my fault for not going and checking but we were so busy with the convention I'm nearly forgot and left the book behind. I called the hotel and not only did they find the package but, and I don't think that would happen for everybody but I'm sure thankful it happened for me, a manager was willing to return the package to a UPS store for me. He texted me and I was able to give him the return shipping label. Talk about outstanding service! This specific individual was Andrew and he deserves all the props for making this such a solid experience for me. He didn't have to do that and quite frankly I didn't expect him to. This was definitely above and beyond my expectations! Back to the popcorn, an employee Was kind enough to hold bags for us on the last night so that when we came back late from our convention, we were able to enjoy some popcorn. I really appreciated this gesture because you know it was important to us as guests. Also, we were Pleased with how they dealt with the soiled comforter. They offered to change rooms but when it was so late, and I was rather upset, they gave us a discount on other two nights. That was greatly appreciated and handled the right way. I can't imagine the employee who left the bloody comforter will ever do that again. Next really nice thing, the Jim: we had some equipment malfunctions early on this day but they were fixed quickly by a technician and we were able to use the gym daily. I really appreciate how fast they tried to make that right. Even though a lot of things went wrong, this Drury location exemplified how to make things right when things go wrong. I would not hesitate to stay there again!

This has to be one of the best Spring Hill suites for sure. Wonderful customer service-they obliged…read moreto late check out as well. Breakfast had many options. For me it's the cleanliness weights everything else. This property is beyond clean. You see ppl cleaning literally all day. Lovely lobby. 5 stars all the way. I hope the can maintain their standards.

Hotel offers free breakfast and a fitness center. They also have an indoor pool…read more Rooms have a fridge and microwave along with TVs that have streaming services like Netflix, etc. Great location to getting around the city. Check-in was fast. The front desk clerk was polite and friendly!

This is a 1.5 star review. This Hilton Garden Inn has been a chronic underachiever for several…read moreyears. On a Thursday night at 9PM there were only nine, count'm 9, cars in the parking lot. Restaurant is closed ... and has been mostly closed for two years. Bar is only open Monday, Friday & Saturday. Breakfast? Hampton Inn does a much better job. Essentially pre-cooked egg-like things, sausage links and potatoes, all from the freezer aisle of the grocery. Oranges; no bananas. No bagels. No English muffins. Just white bread and wheat bread. The cereal choices are all sugar-laden kids cereals. Not a single adult cereal offering. No decaf. Clean. WiFi was inop upon 6PM arrival. It started working sometime overnight.

Ac was broken in room, had booked specifically for the indoor pool but when i arrived it was closed…read moreall day to to maintenance. My reservation has "breakfast included" however it was it was an add on of $16 per person.

Rooms were well appointed and comfortable. TV was not mounted to the wall, unsafe for those…read moretraveling with children. Decent water pressure in shower. There's a parrot in the lobby that's been there over 30 years! Breakfast offered a lot of options. $20 seemed high, so only purchased one day. Orange juice was either bad or spiked with champagne as it was fizzy Nice staff and improvements are being made to property. Convenient location.

The third floor got some updates, the rest of the floors are 30 years late for an update. Dingy,…read moremoldy and gross. Half of our baseball team decided to stay somewhere else because they couldn't sleep in the gross rooms on the 1st and second floor. They want to charge $20 for a continental breakfast that serves premade pancakes, gross undercooked sausage links and scrambled eggs. I wouldn't pay $5 for their breakfast. I have never paid for breakfast at a hotel as it's always complimentary, and the free breakfast at other hotels was far better than this. No staff in site anywhere. The front desk is rude and there is a giant live bird in the lobby. The faucet in the shower is on the side wall, so you are constantly banging your elbow on it while trying to shower. Overall a terrible experience for my family and all the other families on the team. Just do yourself a favor and stay down the street, don't roll the dice on this place.

This is a decent, clean, affordable place to stay. It is located next to a logistics facility, so…read morethe parking lot is a bit small and this probably isn't the place for you if you're planning to sleep late. There are a couple good places to eat nearby. Can't tell you how the housekeeping was since I stayed only two nights and skipped it. The rest of the place seems like it's been refreshed in the last few years. Front desk service was fine. If you're going to Kings Island, this place isn't far and you can save 50 bucks a night versus staying in Mason.

Take a look at my shower. Room 202…read more Maybe they should think their handyman skills. Not much else to say but there is NOTHING to do in this area.

Do it! It's a good choice. Would love to stay here again and absolutely recommend the hotel. The…read moregiant open atrium was appreciated and the seating was inviting and just down right cute. Overall, the stay exceeded expectations. The staff was amazing, the room was clean, and the bed was beyond comfortable. So happy we chose this location. I was initially hesitant after reading some of the reviews, but I am glad I gave it a try. The first evening, we attended the manager's reception, which was nice, though it could use a little improvement. Let's throw in some cheese. Breakfast was great, especially the custom made omelet with sausage, jalapeños, onion, cheese, and spinach. They had an awesome breakfast spread overall. Really appreciated the early check in (room was ready via the app) and the late checkout. As a Diamond member, I loved the "princess parking" reserved for Hilton Honors Diamond guests but there was plenty of parking overall. Not to take away from anyone's experience, but honestly, this was a great stay so surprised at some of the reviews. If anyone needs a recommendation, we stayed in room 525. I didn't get in the pool but they have a nice pool and fitness center. Maybe next time. It's a good choice. Either dinner at the hotel or dive to a nearby restaurant but friendly staff and a great choice all around.

We stayed here Sep. 17th to Sep. 21. This hotel is filthy. I walk around in barefoot. I had to wash…read moremy feet before going to bed. Our first night my wife had a bug crawl on her. We watched the housekeeper from the lobby & she never used the vacuum or mop the floor for three days. The breakfast buffet hardly changes. Same things day in & day out. The couch was broken & stained. Glad no one to visit, I would have been embarrassed. The hotel undergoing a renovation but the Hilton app did not warn of this. So throughout the day there was excessive noise. We tried to move another but we had made the reservation & were stuck. Every room needs extensive cleaning. The cleaning staff needs a quality check.

Rooms were dirty, area was loud, for sure NOT worth the price I paid…read more My shower head didn't work either.

DO NOT STAY HERE. ZERO security. DISGUSTING ROOMS. Our room key didn't work, and I told them I…read moreneeded a new one. They just asked the room number, didn't ask for ID, or verify the name on the room and just handed me a key. This happened with three different staffers I hadn't seen before. Grimy, disgusting, a real SHAME on HYATT as a name. We were shocked by the state of the dirty lobby, dirtier rooms, and the disrepair everywhere. If you like air conditioners that don't work, and cleaners that don't clean worth any sense of a just an average clean, then you'll love it here. Don't forget, there's no water at breakfast, because their ice machine doesn't work, and there's no soap in the men's bathroom no matter how times you let them know. UNBELIEVABLE.

This was a good property with the basics which is what I'm needed. Clean room. Good bed. A simple…read morebreakfast in the morning. There is also a pool and small workout room. The staff were very friendly and helpful. Had a much better experience compared to the place I stayed down the road. Keep the prices reasonable and I'll use this as my go to when in the area for client meetings.

We needed a place to stay by the convention center while being in town for HorrorHound Weekend…read more With most places already booked up, Tru by Hilton was one of our few options that looked decent enough. We were very pleasantly surprised with how nice this hotel is! It has a very modern, trendy vibe and the decor everywhere is just so cute. It was also just a couple minute drive away from the convention center, so it made for a convenient stay! I honestly can't think of anything negative. The staff were friendly, the rooms were nice and clean, and they had a nice selection of free breakfast items in the morning! If I ever saw Tru as an option while hotel-searching, I would absolutely favor it over others. A great option while staying in Sharonville!

For just one night this worked out very well. Platinum parking is up front by the door. The lot was…read moredarker than expected when arriving at night. The location is popular among amusement park fans with nearby Kings Island 15 minutes away. Friendly staff checked my family in and provided card keys. The lobby was attractive. Like other Hilton Gardens breakfast is provided at a fee. The accommodations were comfortable with no issues in the room. Everything worked and was clean. I also found the hotel quiet. When checking out I looked over breakfast and it looked good. Made to order omelets are available. Coffee is free of charge. I would absolutely return and enjoyed the value of the property. 4.5 rounding up.

Stayed here a couple nights and was not disappointed everything was clean and the staff was…read moreaccommodating. Would definitely stay here again.

Let's say that this place socked, now this isn't a high quality Ritz Carlton fancy place but it…read morestill socks. First room we get looks like Capone came to town. second room is an ant infested mess. Third room better than those two but is suspect moths. The only saving grace is the mid complementary breakfast

I brought my nephews for a staycation. The people were nice, the pool was warm, the breakfast was…read moregood, and the room was comfortable.