I loved how professional the staff was, the food was good and everything was nice, the green apples are always a nice touch.

Very nice location the staff was amazing from the time I stepped into the property. I checked in a little late, but the front desk attendant on 08DEC24 around 930pm was amazing. I was having trouble with my thermostat she came up to my room and showed me how it was supposed to work. I asked for extra blankets and pillows they were provided immediately. The breakfast was very varied, including breakfast sandwiches, which is not the case in most hotels. The room was large, and the TV had streaming options as well. The fridge was large, and the climate control was actually working. read more

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Its a very neatly maintained hotel. There is the usual business center, a cute lounge, outside seating area, coffee vending machine and a friendly receptionist. The morning complimentary breakfast is an added advantage to the pretty big rooms with 2 queen beds. The coffee we took out of the vending machine was not warm enough so the lady at the front desk kindly offered to heat it up for us. Chris, the manager came over very concerned and asked us over and over again if we needed any other help. I think he went over and above his call of duty to make us feel welcomed. Appreciated the efforts of the staff. Would surely recommend the hotel. read more

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This was our birthday vacation and choose this location base on its proximity to the things we were planning to do. Heads up if you GPS doesn't take you to the hotel put in Jimmy Changas (it's a restaurant in front of the hotel). The hotel is conveniently located near restaurants, shopping, not far from downtown if you're want to go to a basketball game. If you're going to Houston, I'm sure you're aware of the traffic so plan accordingly. The hotel was great! You can tell from the moment you park the parking area is well maintained, then when you enter the lobby and greeted by the staff in our case the manager Jazlin the sole purpose is for you to enjoy your stay. Our room was located on the 4th floor and away from the elevators (as we requested) and the rooms and well as the lobby is extremely clean with a modern look. The room was comfortable with quality furnishings and a kitchenette which is what I love about the Home2Suites chain. The ambiance is a simple yet stylish theme. Last but definitely not least was the manager Jazlin, you never know what type of service you are going to receive and guest services can be lacking. Well not here, Jazlin goes exceedingly above and beyond to make sure you enjoy your stay here. Not only did we receive it during our stay, but I witnessed her interaction with multiple guests, and she provided the same service to EVERYONE! We were there for 9 days and it's seemed like she was there every day and night (though she wasn't). I shared with her that her job should be paying VERY WELL for the dedication and just the love she shows in her role and to the job! Her rating is definitely 10 out of 10 stars!!! I would also like to say a special thank you to ViVi and Debra who also provided awesome guest services as well. We would highly recommend this hotel and if we ever visited the area again this would be our go to hotel. Tip: If your GPS doesn't take you directly to the hotel enter in Jimmy Changas, Katy as it's directly in front of the hotel. read more

Good: the room is clean, the bed is comfortable. Location is perfect and there's plenty of restaurants nearby. CVS and Dunkin next door. Not good: warm water but not hot water. The doors slam all night and that makes it very difficult to sleep. I was also across from the ice machine and could hear that all night as well. 3 sleepless nights didn't make for a great business trip. Maybe it was the floor I was on but there was a ton of loud activity. read more

We paid a $50 deposit for a room with two beds, as we were traveling with two kids. When we arrived we were told that they were completely booked and the room they had for us had one bed and a pullout couch. So what did we pay a deposit for? The room was a disaster - it reeked of cigarettes and industrial strength air freshener, and there were stains on the carpet. The place is so poorly maintained that guests have broken do not disturb signs they tape to their doors. After an uncomfortable night, we were greeted by Texas-size cockroaches in the bathroom and kitchen. And there was just a random hole in the ceiling - no wonder bugs can get in! Avoid, avoid there are way better places in the area. Staff was nice, they were obviously handicapped by management. read more

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This is my first time staying at this location since we're visiting family nearby. We saved at #427 on the 1st night and the noise from highway was pretty loud at night so we moved to #408 the next night which was a lot better but the ice machine was noisy whenever someone was out there getting ice. Even though it was 40'F and there were folks getting ice around midnight. I only wish the ice machine is positioned at the end of the hallway. The room was spacious but it definitely wasn't the cleanest. The floor was sticky but everything else worked well. Lana, the assistant GM was friendly and so was Natalya, the front desk staff. Since I have gold Hilton Honors status, I was able to spin the wheel and got 300 extra points. I also got a bottle of water and snacks upon checking in. Oh, the breakfast was excellent with a nice spread of pastries but weren't labeled well. Natalya had to help us in explaining what they were. We enjoyed our stay and will definitely return the next time we're in town. read more

This place is great. I've been here for several months for business and the people are amazing. Special shout out to Jessica on the overnight front desk and Maria in the kitchen. They really know how to make you feel special! Also, Miss Debra at the front desk is an absolute doll! read more

I always have a exceptional experience at Home2Suite Katy location with the staff, especially Jazlin. I travel for work and no matter what location in the Houston area I am working, I will stay at the Katy location with Jazlin. Her team displays customer service care that I have not experienced with any other hotel franchise. read more

Stopped by and was greeted by Jessica. She was very friendly and was a great way to start the visit here. The accommodations were also great! read more

I am a Hilton Diamond member and I travel to Houston typically twice per month. I prefer home 2 suites due to the desk and full fridge. I will not be staying at this hotel again. After many delays at the airport, I finally got to the hotel at 11:30 PM. The staff at the hotel was very rude and not at all accommodating. I ended up leaving the hotel and going next door to a Hilton Garden inn with a very pleasant staff. read more

There were roaches and strange looking bugs in the room. It was very unpleasant. I prayed that the roaches did not get in my suitcase.

Got a room w 2 double beds last night and a couch + kitchenette (huge fridge, kitchen sink, dishes, microwave and dishwasher). The room was huge, probably bigger than my apartment downtown. Super clean and they disinfect with Lysol. They have a gym, breakfast 6-10am, pool, a couple outdoor lounge areas and the staff were super friendly! Rooms have cable and Iron and ironing board too. Walkable to CVS and multiple restaurants. I think they have a shuttle too. Highly recommended! read more

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Nice hotel and they are pup friendly. Breakfast is a very nice spread and the entire hotel is fairly new and fresh looking. Another major plus is right off the freeway and a ton of great dining options you can walk to. Highly recommend. read more

First time ever staying at this brand by Hilton, and it didn't disappoint (not too bad, anyway). The property feels as if it is brand new, and is tucked away in between a Jimmy Changas restaurant and Honda dealership off of I-10 West in Katy. The millennials & some Gen X's would be happy with this hotel's nouveau design. The bedroom suite met expectations of it being super clean, artistic, and extremely comfortable. The bed was so comfortable that you wanted to sleep in it for a few hours longer, and the thermostat was quite receptive in getting to the desired temperature very quickly. I hardly heard a peep out of anyone else that stayed on the third floor, much less above or below me. No paper thin walls here! Breakfast is more on the continental side of things. I was told that prior to arriving here not to expect large breakfast offerings that you would see at other Hilton brands, such as Embassy Suites or Hampton Inn. Expect to get your basic waffle, microwavable breakfast sandwiches, dry cereal, and bran muffin here. That's about it. The large gym area was a huge plus, as well as the outdoor pool. A CVS Pharmacy is within walking distance (50-60 meters) should you need the hotel items that you forgot to bring from home. Customer service at the front desk was superb (thank you for the mineral water, Gaby!). read more

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Hotel was in a good location, rooms were clean and modern. Bed was comfortable. No complaints at all.

Our house recently caught on fire and we have been temporarily displaced. The insurance company made reservations for us to stay at this hotel for the next couple of weeks. It has been absolute HELL. Day 1 I woke up from a nap with bumps on my back and I was itching. I didn't think anything of it until I found a dead bug in the double bed next to mine. Since the bug was dead I didn't make a big deal and just requested the sheets be changed. (They weren't) Day 2 is when I noticed something black moving on the bed. I called the front desk had them come and see the bug and was immediately moved. They didn't have any double beds available so I spent that night in a Queen bed suite (it was very dusty. Then I I was moved back to a double bed room and even though it was a "freshly " cleaned room, I noticed a stench, the chair by the desk was dirty, and there were stains on the carpet. The night before checkout when I felt something moving under the sheets, I pulled back the 3/4 mattress coverings and saw another bug. At that point I moved all my stuff into my car and just sat on the couch because they wouldn't come change the sheets. The breakfast was lacked variety and "real" eggs, pool was closed, rooms are very dusty (got a sinus infection while there), and the hotel is doing renovations so there was constant noise and the smell of paint. They also tried to add several incidental charges to our rooms when no damage or incident occurred. They explained it as a "mistake". Room cards kept deactivating and there would be no one at the front desk to reactivate them. The walls AND FLOORS are paper thin; every noise is a vibration that will wake you from your sleep. A 3 of the staff tried to be as accommodating as they could be but tonight is our last night and we are just ready to leave. This has been the worst hotel experience ever and I would not really recommend. Pro : the beds were very soft. (Hard to enjoy because of the bugs) read more

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I don't care what anyone says, selling a house & purchasing a new one at the same time, one relying on the other to work out and vice versa, is one of the most stressful experiences. It is a terrifying feeling not knowing where your family is going to live if either side of this process falls through. And during a stressful time of uncertainty, the staff here made at least one thing during this transition pleasant. First the rooms & lobby were impeccable. The 7 of us split up into 3 rooms. The rooms we got had two beds with a curtain separator, which we loved. Giving our older girls at least a little bit of privacy while being holed up in a hotel for a few days. We were able to fit all our perishable goods between the 3 fridge/freezers, so we were able to save a little by eating our own food instead of having to order out every night. Breakfast was included. But I think what really stood out to me was the woman at the front desk, who was nothing but gracious and courteous while we ended up having to change our reservation THREE times. I've waited FAR TOO LONG to post this review, it's been sitting in my drafts for nearly a year, but it had to be done. I only wish I could remember her name, because she is definitely deserving of some credit here. The rest of the staff was also super friendly, all of them waving every. single. time. our toddler waved & said Hi to them. This location definitely understands the true meaning of hospitality and if we ever need to hole up for a few days (god forbid!!) we know exactly where to go! read more

I have never stayed at the Home2 suites and decided to give it a try. I pulled up and the property was very nice and appealing from the exterior. You walk in and the lobby is modern and impressive. I was greeted at the front desk by Matthew. He was very friendly and honestly a good guy. He was super helpful the entire stay. I checked in and went up to my room. The room was spacious with a kitchenette, living area and king bed. Definitely a nice space. I got a text from the front desk letting me know if there are any issues I could text this number for assistance. I liked that and definitely used it. Here is where things went south. After an hour I noticed my dogs were sniffing the pull out bed hard. That was weird and I decided to see what was happening. I pulled out the couch cushions to find that both set of cushions were soaked in dog pee underneath. It appears the previous person staying in the room let their dog pee on the couch and did not clean it. They just flipped it over and check out. Once the cushions were up the room began to smell terribly. I was really surprised the cleaning staff did not catch this. I texted the front desk and told them. The offered to move me to another room. I accepted and moved to the 4th floor. This was a connecting room and that room had a very large and loud dog. As soon as I walked into the room he came to the connecting door and barked. I realized this was not going to work for my entire stay. I requested that once the staff cleaned the cushions to be moved back to my old room. They agreed. The 4th floor room was okay but yet again the cleaning staff failed. The shelves were covered in dust and I decided to pull up the other couch to check and you could see the dried pee stains under the cushions. Definitely not a good look. I get back to my old room the next evening. They had someone go supervise the room was cleaned. It was better but they still missed a couple things. I pulled the hide-a-way bed out of the couch and the whole thing just smelled of pee. So the pee from the cushions soaked through into the mattress. SO when you pulled it out the whole room took on a terrible foul odor. I said nope and put it away. I would just push through the stay. I tried breakfast one morning. It was decent. A lot of pre-made sandwiches, burritos, etc and lots of options for cereal, bagels, fruit, etc. They had a couple of pet waste disposal bins on the property too so that was helpful when walking your pups. There was a massive dead rat behind the building next to the smoke area they finally cleaned up after a couple of days. Also I do not know what it is but people love to smoke weed at hotels. Folks were just in the smoking areas going at it. The final issue was parking. When I walked my dogs I noticed there were a lot of people throughout the day sitting in cars in the parking lot. I mean for a good amount of time. I say this because Saturday evening one of my good friends came to visit me while I was in town. We went to dinner with other friends and carpooled. We get back to the hotel that evening to find out someone broke into his car in the lot. His truck was parked right next to the patio area at the entrance. The spot right up front. This was concerning because it was right in front of the restaurant and hotel lobby. I emailed the manager asking if they had video footage but got no response. The only reason this property is getting 3 stars is because of Matthew at the front desk. He was awesome and always friendly. He made sure things got done and was able to help. He even gave my bonus loyalty points, which was nice, but I will probably not return to this property. It was an experience that I had but would not do again. read more

A boutique hotel in the description usually peels me away from booking, as I expect small, smoke filled rooms, stained sheets and peeling paint (yes I've not had great experiences with 3 star hotels lol) However, my family and I are displaced at this time waiting for our home to complete construction and we are floating between hotels and family for the next couple of weeks, so 4 star hotels are not in the budget. Hubby found this hotel online and it was in the area of one of our favorite Mexican restaurants (Jimmy Changas), so we decided to give it a shot. So happy we did! The staff is beyond amazing! I could not figure out how to log on the wifi when we first arrived and their code appeared not to be working, so I called to the front desk (all to find out it was user error), and so a few min after my call down to the front desk getting their help, the front desk called back to the room to ensure I was online successfully and didnt need anything additional. Talk about wow service! Later that evening after we had gone to dinner and come back to the hotel, their bar had opened (opened 7-930) and we met Minerva. She was super sweet and hubby loved her generous drinks. She asked us how our rooms were and asked us if there was anything missing or needed. Very attentive. Pros of this hotel: Super clean. Very modern. Free Buffet breakfast (omelette station!), lemon water complimentary in the lobby, huge pool and hot tub, and their beds are very comfortable. As well the hotel is only 2 years old, but literally smells brand new! I cannot recommend this hotel enough! Clearly their management is in top of what is going on around here. And their staff seemingly enjoy being hospitable to their guests. A sure win! Not sure we will be back since were locals, but if for any reason we have to stay in town again, definitely will be coming back. Less than $100 a night - priced perfectly! read more

Home2 Suites by Hilton Houston/Katy - Hotels Near Me - Katy, Texas

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Very clean and room smelled nice and fresh. We stayed in a two queen suite and it was quite large with all needed amenities. Our family of 4 had plenty of room and were not bunched on top of each other. Staff was nice and breakfast delicious. Giving a 4 star because the beds were very uncomfortable...might be time for new mattresses. read more

July 13, This is our first stay here. Before we made one move I cleaned EVERY hard and soft surface, excluding the carpet and entrance flooring. I wiped the light switch, the headboard, the tables, counter tops, window sills, doors, A/C, lamps, fridge, microwave and ottoman. As you see the towel has a very minimum amount of dirt? We are here until the 23rd. So far my expectations (*cleanliness) is surpassed! More to come... More has come. The staff was extraordinarily stellar! The ambiance was very nice. The sheets and bed was so comfy and luxurious I didn't want to get out of bed! The complementary breakfast was nice, especially fresh fruit and self-making waffle machine. Nice touch. Now for the down side...The pool hours are clearly posted children must leave at 10p, adults until 11p. Unfortunately, three days in a row "children" ( 3y-preteens) were screaming "Marco Polo" until well after 10, and one day until 11. And it would have continued unless someone needed to alert front desk. But what took me over the top...today July 19, I awakened early to a live cockroach on the kitchen counter?! I DON'T DO PESTS. EVER. My heart sunk. I can tolerate kids having rambunctious fun, even a bit of insomnia but pests, I draw the line! The hotel and room seemed very clean, and most likely it came from the sink drain. Nonetheless, I immediately checked out. I'm so disheartened. It was near the highway, but no noise and deco was quite charming. Even the towels, pillows, body wash, and toiletries were stellar. Perhaps I'll try again...after a thorough extermination. read more

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I came here for a wedding and they got a room block here. I have never ever stayed in a Home 2 suites before. But I am a fan. The rooms are much bigger than that of a traditional hotel room. I love that the fridge is bigger. It's basically a home away from home in a hotel setting. So as stated above, the pros for me would be the bigger fridge, more space/ sq fr in the room, and the price. I think we paid close to $100 with taxes. You would have to pay double that price at a conventional hotel. They also serve complimentary breakfast ( I woke up at 10:45 and missed free breakfast), parking, coffee and tea machines are out in the lobby for all day usage and WIFI. I like that at night time, you need your room key to come into the hotel. Now there are some cons for me. The low water pressure in the shower was one and another one would be that they did not have those safety bars in the bathroom for the elderly. So keep that in mind if ur an older person or u just need something to stabilize yourself in the shower, I did not see it in my shower. The other con for me would be the doors for the bathroom. It was really hard to open and close the bathroom door and there was no handle on the door to make it easy to slide the door open/closed. If I were to stay with friends and I had to poop, that would have been embarrassing for me. read more

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Great hotel! Love the in room kitchenette and oversized rooms, and always nice to have free basic breakfast - enjoyed the fresh berries and the heat-your-own breakfast sandwich wasn't bad. This is a newer hotel with plenty of parking. Also nice to have good Mexican restaurant and a CVS next door. Salt water pool looked great although didn't have a change to use it. There's also laundry machines. Would be a great option for families. I was looking forward to checking out a Home2 for the first time, and was very happy with this one! read more

The Home2 Suites were exceptionally nice. I had been traveling from California to Louisiana with my dog and realized that when traveling with a dog, beggars can't be choosers; however, I was pleasantly surprised that our last night in a hotel was such a new and beautiful hotel. The Home2 Suites were very accommodating to pet owners and had designated pet areas with pet waste disposal trash cans. They even had treats at the front desk! In addition to being great for pets, the suites were very efficient with multiple seating options, moveable tables, and multipurpose furniture. The kitchen also included dishes, a 3/4 size refrigerator, microwave, and even a dishwasher. While I only stayed for one night, I could see how this could be a great option for people staying for a longer period of time. read more

Home2 Suites by Hilton Houston/Katy - Very nice and pet friendly rooms. - Hotels Near Me - Katy, Texas

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In town for the Astro's / Rangers. The room was very clean, updated, and reasonably priced. Good breakfast bar ! I will recommend this place to everyone. Special note : Melissa checked me in, very professional and friendly. Gabrielle assisted me with an issue with Expedia.com , took care of it promptly. Management, give these ladies a raise ! THANK YOU !!!! A ++++++++++++++++++++++++++++++ read more

The bad far outweighs the good. Bad: Poorest, most pitiful water pressure I've ever had anywhere. The shower head doesn't move so I had to lift my leg up past waist level to wash. That alone will not bring me back to a Home2 Suites. Don't even try to bother washing your hair. The sink may be a better option. No tub and very strange shower with no place to set anything. Pillows lumpy and limp. Sheets and pillowcases are so pilled and rough. Gross stain on our couch. Good: Service and it smells nice. But that's not what you pay for. Skip it. Maybe the hotel down the street is stealing the water...try that one. read more

Bed bug city- they don't care. They have zero protocol and the GM actually told me when I had proof of bedbugs in new room that"he just couldn't deal with this". Imagine that-I'm being bitten everywhere and this joke of a GM tells me he can't deal with this. The staff told me and I saw report that f bed bug infestation. MatthewEwing is the worst person to deal with. Stood at front desk while being told he was too busy to and just couldn't deal with situation. They are being reported and do Not stay here. So sad... bc while he was talking to me he keith scratching his legs. Moved to new room -more problems. He ought to be fired. read more

I have been staying at this hotel every week (3-5 nights per week) for more than three months. I have nothing but outstanding things to say about the staff, the rooms, and the service I receive here. The staff (Matt, Megan, Kiesha, Debra, Jose and Martin) go above and beyond to treat you like family and I look forward to seeing them each week. I travel with pets and this hotel is pet friendly and so accommodating to my fur babies. The pool is nice, I love the fire pit out front, and the sheets on the bed are higher quality than most. I have stayed at other places in the Katy area and this is hands down the best. I look forward to many more nights here in the months ahead! read more

I've been staying here every month for per to a year and recommend this location to everyone. I can't say enough great things about this hotel! -The staff is so professional, courteous, and friendly. Their interactions and level of customer care is top notch. -Rooms are insanely nice and comfortable. I love that they provide black out curtains and a room divider to really shield the light from the hall and the windows. -Breakfast is gourmet and the best I've seen. Fresh berries and fruit! -The hotel is very clean and the halls are well-kept. I rarely recommend hotels but this one os the best in Houston and surrounding area (I've pretty well stayed at all of them by now!). read more

Clean hotel, nice decor, lobby smelled wonderful. Staff were always smiling. They were all super friendly and nice. Clean room and comfortable beds. Laundry room, gym, pet area and pool were a plus! Had dinner from Jimmy Changas next door, which was delicious! My only complaint was the rooms ac unit wasn't cold enough for me, but that's just my preferance, as the rest of my family were quite comfortable. Was a good night's stay! Thank you! read more

Very nice and welcoming. Good size rooms. Nicely furnished. Comfortable and clean. Breakfast was okay. Expected more. Very modern in ways and attitude. Looking forward to returning next month. read more

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Tons of homeless people out there at night. It is scary going to your car and they are in the parking lot staring at you. Once the restaurant closes, it is less busy and there is no security around. I see the homeless people looking in people's cars. I love the room, but my safety is more important to me. read more

Nice hotel... Nice staff.... However the rooms were not cleaned properly... And there were bugs in the room... Not very happy about that... I did inform the front desk..but he offered no apologies...I just would like a clean room next time.... The breakfast choices are slim...need more variety.... Perhaps a real hot breakfast... I did like that you can get an apple anytime of the day... Makes you feel at home.... I just need the housekeeping team to take pride in cleaning the rooms.... I don't like the feeling of something may be crawling on me or just simply being a dirty room...because of lack of cleanliness,... read more

Mediocre at best, really basic. The room has full kitchen, my truck was keyed in the parking lot right next to the front door.

Home2 has the best beds ever. They returned my Iwatch I left in my room!! Omg employees here are awesome. Rooms are so nice and smell so clean. Try them out you won't be disappointed. read more

Great little hotel convenient to everywhere you need to get in Katy. I was surprised by the kitchen. This is actually a suite with a small functioning kitchenette. Breakfast area was small but staff was friendly and constantly restocked. Decor was modern, staff was friendly, room was nice and clean, and our stay was lovely. read more

The hotel was adequate. The management and staff was great. Great breakfast and lobby

I really like this hotel. Clean contemporary functional and very comfortable. Staff are very friendly and helpful. The rooms are very nicely appointed especially good if you're staying for several days. read more

This is a great hotel to stay at in the area. It's clean, has all the amenities you would need, and the staff is always nice and accommodating. If you are staying for a long business trip, things to keep in mind are: Wi-fi cuts in and out a lot (at least in the corner suites), breakfast is microwaveable omlets, and you're going to earn half as many HHonors points per dollar spent at Home2 than you will at any other Hilton brand hotel. Overall it's still a great value. read more