Super nice staff, nice room, cute pool! A much better place to stay than the South Shore Harbour…read moreResort in League City!!

There are several things that I can say I enjoy and also things I dislike about the hotel. I liked…read morethat they have an option to plug in my EV but at the same time I didn't like that it's just 1 spot and 1 option. If they are going to have an outlet to plug in maybe provide more than 1 as the entire week I was there it was a battle with the others to get the spot or hope that a non ev wouldn't take the spot. Then there's the social nights mon-wed that is advertised till 7 but if you don't show up right at 5:30 and you decide to get there at 6-6:30 then you are left with scraps. I wouldn't advertise till 7 and just say starting at 5:30 till it's gone. That way people won't get upset great staff poorly and get snippy with those that were brought up in the wild. I'm not making this up 2 nights I witnessed people be rude to staff for not making enough and someone take multiple plates for later and one for now and guests getting smart with each other. I will say staff was great and always happy. At least the few I dealt with. Now the best part is they have designated dog areas to walk but don't offer bags so either the guests are slobs and leave the pets waste or it's because the bags aren't available either way they should have someone picking things up if guests aren't. This leads me to the lack of yard maintenance the grass was never cut leading to the search for the yard bombs. I stepped in twice unfortunately and then twisted my ankle due to a hidden hole from overgrown grass. Overall it was a 3.8 for me

We stayed here the night before our cruise it was a nice relaxing hotel and it was very clean and…read morethe staff was very friendly and pleasant to speak with.

I travel on a regular basis. And when I do, my preference is to stay at a Marriott-owned hotel,…read moremostly because I can almost always count on my following top-five priorities being met: * Cleanliness: The rooms and common areas are almost always very clean. * Safety: Entry into the rooms is almost always via an indoor hallway, where entry is obtained through the front lobby or by key-card access into one of the main hallways. * Quietness: Whether I'm traveling for work or for pleasure, I like to feel well-rested for a better day afterwards. And, these hotels are usually pretty quiet. * Free perks: As an elite member of this hotel chain, most of the time I get free perks during every stay. These are usually simple (like free bottled water), but they're appreciated. * A good membership program: Marriott offers a very good membership program for their elite members. It gives me the ability to earn free stays for the future (for pleasure) by choosing to stay here for business. Within the Marriott chain of hotels, SpringHill Suites is one of my favorites because the rooms most often have: * A comfortable living and work space * A good sized TV * A mini refrigerator * A microwave * A well supplied free continental breakfast * All-day free coffee available in the lobby Now, on to the details for my stay at this particular hotel, at the SpringHill Suites, by Marriott (in Webster, Texas). The primary reason I came here was for a week-long business trip. Most of my expectations for this hotel (noted above) were met, but this place had several disappointments. These included: * This hotel gave away all rooms with a king-sized bed, even though I reserved one in advance. * There was no "Do not Disturb" sign for my room, so I was interrupted when I did not want to be. * On my floor, the 6th floor, the entire hallway smelled moldy, and they had fans blowing continuously to try to mitigate the terrible smell. The hotel management should not have even given any customers a room on this floor, but they did. * The A/C system in my room was terribly loud, so much so that I could not keep it running at night because it kept me awake. This was terrible, especially since it was the summertime. * Also with the A/C system, this could be an indicator that the A/C system in my room was going out because it was also unable to keep up with the summertime demand during the day. After returning at the end of my workday, every day, it was always uncomfortably warm in my room, even when the A/C system was programmed to maintain a comfortable temperature. * My magnetic room key stopped working on two separate days, locking me out of my room each time. This was incredibly annoying because after realizing this, I had to go down to get my key remade each time, only then regaining access to my room. * My room was not serviced by room service on three of the five days I was here. * The ice machine did not work on my floor, the 6th floor, the entire time I was here. So, I had to go to another floor every time I wanted ice. * The deadbolt lock to my hotel room door was unable to lock for the entire time I was here because the lock in the door was misaligned with the door frame. This was disturbing, especially from a safety/security perspective. * Upon checkout, I asked the hotel to change the credit card I used during my stay. The young lady I asked said that she did this, but I could see that she did not actually do this after returning from my trip. I then had to call the hotel to get this credit card changed. Unfortunately, most of the hotel staff does not even pick up the phone. I ended up calling over fifteen times over three days, where I either got a random voicemail message or I got hung up on. This is terrible customer service. Overall, I liked this hotel, but there were just too many things that were annoying to even give this location an average rating. Therefore, I have to rate this location as a "below average" experience. To me, having so many problems that a customer can experience just shows negligence on the management's part, which made me tempted to rate this as a 1-star experience. But again, you can see that this hotel was nice (from my pictures), so I'll rate this as two stars. This hotel clearly has the potential to be a 5-star worthy location, but the management just needs to make more of an effort for their customers.

I booked a 2-Queen Suite with a kitchen for 5 nights. However, the kitchenette has a serious safety…read morehazard: the electric cooktop is completely loose and detaches when the dishwasher is opened. Additionally, the kitchen is missing a cookware set and has an incomplete set of flatware.

My family and I stayed here last weekend for a short vacation. We arrived at the hotel around 9…read moreo'clock in the evening and by 10 o'clock we got a call to our room that the people below us were complaining about the noise because it sounded like somebody was running around. We have three small children and the guy that I believe his name is Daniel was very rude and when I said that the noise ordinance was at 11 and not at 10 and we have three small children and we also didn't ask to be put on the second floor and he said was all right and hung up for the rest of our stay there we felt like we couldn't even walk in the hotel room or even walk to go to the restroom it was extremely uncomfortable for our entire stay and I would not recommend this place to anybody nor would we stay here again. Also to add, our children were not running around, or being loud we were unpacking our bags and taking showers and this is what was complained about. Another thing to highlight is that during our stay there we could hear a lot of children and people in the hallways because that's normal in a hotel. It's not like we were having a rock party and not once did we complain. Overall very rude night staff and not worth the price that you pay please spend your money elsewhere.

My husband and I returned to the Hilton Garden Inn Houston while in the area. Our experience…read moreincluded a very clean lobby with friendly staff, a very clean and decent sized room with a shower, and a comfortable bed. A pleasant night stay.

It's not the best Hilton Garden Inn and I expected more from the NASA area for the price they…read morecharge. Check-in was fine. We got to the elevator and there is a doorbell taped over the call buttons. Apparently only one of two elevators work. I never figure out what the doorbell was for, but it's so slow to get an elevator. I noticed they have a business center room, but there's no computer. And the water machine doesn't work. The bed in the room was comfortable. The shower was nice and had good water flow. But we woke up to ants all over the counter by the TV and my wife's belongings. Hilton needs to do better.

Because it was Hilton and our regular Hilton hotel on the water is closed we assumed this would be…read morethe same quality. Wrong. The appearance of the outside and inside is not what you expect of a Hilton. There are stains in the bathtub/shower combo. No one will answer the front desk past a certain hour. Employees are nice I would not stay again

Stayed here for 5 weeks...highly recommend this property for either your business trips or personal…read morevacations. The hotel inside and out is very clean, the suites are a nice size, they could use a little minor cosmetic repairs in bathroom but it's not horrible, bedding is very comfortable. Breakfast served in the morning and it's very good and 3 days a week they host a small social and that's the best I ever experienced in traveling for 20 years. But, the staff, cant say enough great things about them. From the front desk, to housekeeping, the food ladies to the maintenance men. All are very personable, friendly, pleasant and helpful in anyway they can. The assistant mgr, Julian, the man goes above and beyond to make sure your stay is a good one whether it's just one night or several weeks. Highly recommend...

Seems like this place was just under renovation not too long ago and the furniture is all…read morescratched. My room was very muggy. I got greeted as I came in and checked in but after that, no one really spoke. I guess it's a Houston thing. What I stay here again probably so only if my other hotels are booked this would be my last place that I would book. The pool and hot tub look nice never got in it but at least they were working. The breakfast is what you would expect from a IHG property just the basic stuff which is OK if you're into that, but I'm not so I just go out to eat.

We booked this Holiday Inn express to be close to the way to Galveston and although we could've…read morestayed with my family in SW Houston, everyone knows that Houston traffic is terrible lol. So to Webster we went, to be closer to the Texas city, la marque and Galveston bubble and not having to fork over Galveston hotel prices. We love the clean rooms, easy check in and free breakfast that is pretty good for the price point, nothing concierge or fantastic but it's a safe place to eat eggs, protein, bagels, coffee and cereal and get going. Furthermore, we always appreciate the safe well lit parking and the fact it's close to target, the mall, lifetime gym, and Sam's club and Costco made it a win for our family as this is all in our bubble back home. Front desk was very accommodating and welcoming and we even peeked a hot tub and pool for those daring enough to get in the water during the winter freeze. Overall, we appreciated this spot and look forward to returning if we ever are in the vicinity of the NASA/Clear Lake/Webster bubble!

Great value for the money. The rooms were clean and well…read moremaintained. Staff were all friendly and helpfull. Especially Angel at the front desk. Breakfast was good every morning. Areas for improvement: The bathtub was slipery sor a floor met would be helpfull. They did have hand rale when getting in and out.

The staff was friendly and recommended good places to eat. The room was nice, smelled fine, and was…read moreclean (except behind the bathroom door). The air conditioning worked well. It was close to everything-shopping, restaurants, gas. Breakfast was good and included waffles.

I recently stayed at this Tru by Hilton, and it was a fantastic experience! From the moment I…read morewalked in, the atmosphere felt welcoming and modern. One of the standout features was the coffee bar, which offered a great selection of delicious brews that really kick-started my mornings. The snack bar was great and was stocked with a variety of frozen dinners and snacks that were perfect for a quick bite. It's great to have convenient options available, especially when you're on the go. Breakfast served daily was another highlight; the variety ensured there was something for everyone. The staff was friendly and attentive, making the stay even more enjoyable. My room was clean and comfortable with plenty of plug outlets and even USB plugs. There is an iron, ironing board, hair dryer, body and hand soap, shampoo and conditioner (works great ladies) and body lotion. They all smell amazing! Overall, Tru by Hilton exceeded my expectations, and I would highly recommend it to anyone looking for a comfortable and convenient stay in the area!

Stay here before and seem like a lot of places for food and near a mall. I just checking in on the…read moreapp. You have very few interactions with the people but when I do have interactions with them, they're very nice. Air conditioning showers are hot and the breakfast is OK but since I travel a lot, I get burned out a hotel breakfast. When I stay here again, yes

As a Marriott Bonvoy elite member usually greeted with gift at checkin which I saw another guest…read morereceive but they treat guest who use point to book rooms differently, 2 hrs before pool closing there were No towels by the pool, treadmills are non functional in gym, room are very dark not enough lights including nonfunctional desklamp, and bathroom baseboards very dirty in the room. The room was quiet and beds comfortable. They do have a good complementary breakfast including Texas shaped waffles.

Poor customer service from front desk agent. Sitting outside on the phone instead of at the desk…read more Not friendly and seemed like we were bothering her when trying to check in