Absolutely amazing, efficient care…read more Receptionist apologizes for a "long wait" time when I arrived without appointment. I was seen by the nurse within 15 minutes. Very shortly thereafter, Dr Ruoh Sim saw me. Even though it was the end of his shift, he heard me out on ALL my concerns and provided a solution for each one. I received a breathing treatment in the office, and the doctor gave me prescriptions before I left the office. Visit was 1 hour in total that included roughly 45 minutes of treatment time. Note: I am traveling from overseas, paid out of pocket, and had a flight scheduled for the following day. Dr Ruoh treated me with all of these factors in mind. Professional, kind, and thorough.

Insect bites, I had a severe allergic reaction to. I read the reviews before going & was a little…read moredubious at first, but I needed to see a doctor. I had a wonderful service provided. The reception staff were friendly &. I saw the triage nurse quite quickly & had about an hour's wait to see a doctor. People need to appreciate that these guys have a tough job. Anyone & everyone turns up at their door. Yet they are always professional. Dr Lucien was excellent & provided the medical care I needed. He also explained I was able to be on ACC, which meant my health care was a good bit cheaper. Having worked in urgent care in England and compared the two, I believe St Lukes was excellent & can highly recommend them. Hopefully, will not need any further treatment, but would definitely go back here.

Really nice staff , very patient and kind . A work mate had…read morea fight with a hedge trimmer and went here . Waiting time was normal 15-20 min to see the nurse then 30min to see the doctor on duty. . Clean reception with some kids toys in the corner . Lots of info around and a pleasant experience .

'Whitecross' have 8 clinics in Auckland and 1 in Northland. I normally go to Dr Ponsonby,…read more'Whitecross' where the (walk-in) wait can be anything from 30mins to 2hrs (depending on whether you are 'accident' or 'medical'). All the staff from receptionist-to-nurse-to-doctor are all professional, friendly and communicative. Fees for consults are expensive, from $41 (child) to about $70 (adult) during weekdays before 6pm + prescription if needed, from the on-site pharmacy. They also have a resident physio and podiatrist. Toys are on hand for pre-schoolers, dated magazines for the adults, and/or you can people-watch: more interesting while you wait! Convenient pop-in clinic - open 7 days.

The most disgraceful medical practice that neglects patients offers no care or empathy and doesn't…read moreseem to understand what their actual medical obligations are. It's below par in every single category- avoid at ALL COSTS - you will wait for hours, waste your money and wish you had chosen any other option available in Auckland - A Total embarrassment

Very unprofessional practice. Poor customer service and lack of respect or patients. I have been a…read moreclient of the practice over the past 12 months and have continued to be disappointed with poor management and service.

This place has been a live saver many times for me. Coming from Tauranga I found it hard to get…read moresettled in at good Doctors Clinic in Auckland. I found it really helpful having the White Cross up the road from me when I was in between doctors. It's also great for just calling in when you need a doctor fast and there aren't any appointments at your usual. But beware you will get stung with a hefty bill. There is also sometimes a bit of a wait but this is nothing if you have to wait ages to get into your actual doctor. The staff are onto it, friendly and know what they're talking about. There's also a chemist right there so you can get everything in one go. Seriously handy if time is of the essence and you're just popping out during work hours. I'd really recommend going here if you're in need of a doctor fast or if you want a lovely doctor's clinic to be a part of.

Parked up at whitecross and decided to check rates online…read more The only whitecross not revealing rates? Last time I went to a doctor hiding rates I walked out 600$ poorer for antibiotics. Looking elsewhere

Staff are super-nice and kept us informed. With COVID etc, things must be difficult and stressful…read morefor them (as well as patients). Second time here. Both times staff were great and care was excellent. If needed I will confidently come back. I do not understand the low rating, however I think people fail to realise this is an urgent care, they are busy and they do their best, and I think their care is excellent.

Outrageous $110 for a doctor's appointment being serious pain I can't deal with this I'm now off to…read morethe hospital.

When this place first opened over 10 years ago it was more of an A & E clinic and my first…read moreexperiences were late at night or on the weekends with my babies when I couldn't get to my own doctor in Royal Oak. Eventually I realised that this is the nature of sick children (it's ALWAYS urgent, especially when they are your own beloved bubs) and moved the whole family to this clinic. It is discounted healthcare here for members and with some GPs charging up to $95 a visit now, the $17 charge ($10 for the kids) makes a big difference - even when you have health insurance they only cover to a certain amount per visit. You also don't need an appointment unless you want to see a particular doctor which is SO much easier. The downside is that not all doctors are created equal and you can wait for up to an hour a half - although it's usually under an hour. Once you've seen a few you can make an informed choice and I now have a regular GP that I use for standard appointments and know which are the best ones for backup. Unfortunately health care has become the individual's responsibility and a close GP/patient relationship is hard to find these days with doctor's surgeries feeling like revolving door drug factories. I do miss the feeling of support I used to have and the fact that Dr Google is my biggest medical ally in making diagnoses, but I guess it's just a sign of the times. They are all so busy there's no time to get to know everybody. Having said that, relationships grow over time and Three Kings Accident & Medical is definitely a convenient and economical place for your family's healthcare and if things get worse, you can whip them off to Starship.

Work accident. In straight away because I was bleeding badly. Intense Pain but was only offered…read morePanadol. Doctor attended fairly sticky. The nurse who did bandages was outstanding. The receptionist however was very rude, cold and obnoxious. Which is why I decided to post this review

Absolute SHIT SHOW…read more last week I had appendicitis. The doctor originally, and I quote, said "the story for appendicitis doesn't sound convincing to me, I doubt it's appendicitis"..... 12 hours later? You have appendicitis.. like okay! Great! A diagnosis for my pain! That's what i'm supposed to think right? my surgery was then delayed an entire 3 days where I stayed in the surgery prep ward forced to at this point starve because I was constantly told to fast and "oh you'll be having the surgery today/soon!" Now I'm back a mere 6 days later after post op, I have almost identical pain and issues as to when I originally had appendicitis, what do they do in the first 24hrs? Absolutely NOTHING. I came through the ED, was told within an hour (for once I got to see the doctor fast - come at 7-8am or else you'll be waiting a minimum of 5hours) that I needed to get a CT scan done and that it should take 1-2hours. I was like "Great!".... then the ENTIRE day, I get told by the doctors yea yea well do the ct scan, only to then do ABSOLUTELY NO TESTS ALL DAY - not an ultrasound, nothing - make me fast ALL DAY and then decide not to do the CT scan at all at 7pm after I specifically told them id rather do it and go home if nothings wrong than waste a night here for you to not do it at all. 12 hours of being there for absolutely NOTHING because they refuse to get tests done to prove things or diagnose you. They'll have an idea (based off almost nothing) of what your issue might be caused by and then they'll STICK WITH IT WITH NO PROOF. Never ever go to north shore hospital. I've NEVER had any good times here. Unless you have a broken bone or are bleeding you will NOT BE SEEN.

After two incidents at North Shore Hospital, I have come to the conclusion that patient welfare is…read morenot a priority. The first was a stomach problem, which was ignored and turned into a bleeding ulser. Now I have had medication that I have relied on for years to control cluster headaches at bay, changed by a doctor from there without seeing, examining or even speak to me first. Believe me if I ever need hospitalization again, I will crawl on my hands and knees over the bridge to get to Auckland hospitals area

Not sure what your experiences are with emergency centres, but I wasn't very impressed with this…read moreone. I drove my friend here who was clearly suffering a minor asthma attack - she couldn't breathe very well. The very young doctor sees us after the nurse has interrogated us for a full 10 mins. I appreciated her thoroughness, but my friend wasn't in a condition to answer all the questions. Finally they get the bright idea to put her on some air for a while, but they didn't give her anything as a precaution against another asthma attack except a few pills for allergies. A spacer and new ventilator would've been nice? She ended up in hospital the next day. So we should've just taken her there in the first place, instead of spending $60 to watch them puzzle over her for half an hour. At least the receptionist was bubbly and nice. She made up for some incompetence of whoever was on that day. Moral of the story: asthma attack = call an ambulance, NOT go to East Care.

This is local to me, and i have been here many times over the past few years. Although pricey, I…read morealways find the cost worth it in an emergency- the nurses are friendly, caring and helpful, the doctors, especially the regular ones, are great, and the reception staff I have never had any problems with. This place can be busy from time to time, so there may be a wait, but they do prioritise urgent cases, and to my opinion, they do a great job. Happy to go there when I can't get into my regular GP- it's always been a great back-up service for me and my family, and I have never had any problems over a good 10 years or so of using this service!

Not the sort of place one frequents out of choice, but needs must I guess. Have attended here a few…read moretimes of recent, the staff are always patient and willing to try new ways of resolving situations. It can get quite busy in here, so best to attend as early as possible to avoid long waits.

Blood tests are never exactly fun, but the guys here are competent and friendly. Has quite a long…read morewait sometimes on the weekend but early mornings and lunch break stop-ins are usually quite fast.