I absolutely loved this store until today. I was initially so excited to find a set of glasses and 8 beautiful dinner plates that I was going to set my table with for a Nonprofit, Board, dinner tomorrow night that I am hosting. I also found a few more items that I loved. I actually was multitasking and needed to use my phone to make arrangements with the President of one of the 4 nonprofit Boards I serve on the EastEnd of Long Island. The time was around 1:30 PM and there were about 8 customers in the store along with 3 dogs with their owners. My basket was full with around $200.00-$240.00 worth of merchandise and there were only two customers and two cashiers at checkout. As I waited my turn and finishing up my conversation, one of the cashiers says, "Take it outside. No one wants to hear your conversation." Meanwhile I'm next in line and about to check out. I wasn't saying anything offensive, nor using profanity while speaking on the phone nor addressing this extremely rude cashier. If I had, I might expect a reaction like that, but not from an employee of the store. I then proceeded to ask her if talking on cell phones were against store policy. She said no, but ALL the customers were complaining and it is rude. There were maybe two or three others around so I asked who is complaining and that I'd like to speak with them. Then the customer at the counter who made the complaint was almost apologetic by saying, "Everyone does that, including myself. It's just annoying" The cashier further commented, You should hear the conversations people have it here! Ugh. The complainer happily l left, but it wasn't over for me. I asked the cashier for the store manager and she went she finally arrived was very nice and apologetic. She said she'd speak to the cashier because there is no policy against the use of cell phones, but there is a policy against employees speaking on behalf of customer's complaints to another customer. Even though I loved each and every item I carefully selected, I decided to leave everything in the wagon. The manager tried twice to check me out personally. I said, "No thanks. If I brought any of these beautiful items into my home, they'd remind me of the disrespect and humiliation I felt from that horrible woman working as a cashier." I will never shop at that Home Goods again at the Wainscott Store, Montauk Highway. read more

Homegoods - This is the rude cashier who said, "Take it outside! No one wants to here your conversation. " Meanwhile, Im next in line to check out! - Department Stores Near Me - Wainscott, New York

A Homegoods is way out here on the east end of Long Island in the Hamptons providing a variety of home furnishing and decor. Also some good kitchen items and a nice selection of coffee, tea and condiments. Even imported pasta from Italy can be found in small quantities. This place is deluged with shoppers in summer and pleasantly empty or close to it off season. They often carry a few higher end items for big ticket shoppers here. I've seen some dramatic items. A huge wrought iron covered pumkin shaped gazebo of sorts nearly 9 feet tall meant for a garden. A metallic horse up on hind legs maybe 10 feet tall one summer. Good for an equestrian theme foyer. Someone buys them. I've also seen better quality imported wool blankets here. A well developed pet department. Pet beds. Pet shampoos. Pet toys. Pet sweaters. Pet scratch posts. Pet swinging beds. Lastly, in winter a vast amount of discounted items not moving because of the reduced winter traffic out here. So a few bargains can be had. Staff are wearing masks and taking temperatures each day. No gloves but I wear mine. The manager was seen coaching a staff of 6 or 7 people on their work. Very friendly and motivating. Glad to see them treating the young people there properly. A bookmark worth saving when needing household supplies when out here. read more

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Wow, such a horrific shopping experience at the Home Goods in Wainscott, Long Island in New York on Sunday, 3/26/23. I entered the store at 7:30pm, a female associate let me know that the store was closing in 20 minutes - I found what I was looking for in 8 minutes and went to check out and pay at 7:38pm. At the register, two female associates were standing at register 3 so I proceeded with my items. The older female associate with a rude and unwelcoming tone told me to go to register 1 because register 3 was "closed" while the two associates were trying to figure out why they couldn't reopen the register. At register 1, the associate realized that she is having the same issue where she could not open the register since the store is showing "closed." Two more customers come to pay for their items and we were all told to come back tomorrow since the store was closed and they couldn't ring us up. We all asked why and how because it was 7:41pm and the store is still technically open until 8pm. There is still 19 more minutes before closing time. I asked if the associates can reopen the cash registers so we can pay for our items and I was fine to wait for them to figure it out. Both female associates laughed and said there is no way they can do that since they are closing - basically they did not want to try. The reason why their registered were all locked was because these associates decided to close the store early today while leaving cash in all the registers. The older associate called her manager and kept saying "well I can't open the registers to move the cash!" Well, this probably wouldn't have happened if they weren't in such a rush to close the store at 7:30pm on a Sunday night instead of closing at 8pm - the advertised closing time. The couple that walked in after me, were told that the store is closing in 10 minutes at 7:35pm. This is a horrible representation of Home Goods by turning away customers who were ready to pay for their items. These two associates were not apologetic at all and even yelled over to the male associate on the floor to "go and lock the doors and make sure everyone is out and don't let anyone else in" at 7:45pm. I don't live near this Home Goods location and assuming that everyone can just come back the next day to pick up their items is very inconvenient. Your employees should do better and be more empathetic - what a disaster. I used to love coming to this location but after this experience... they just lost a loyal customer and cardholder. read more

Homegoods - The items I wanted to purchase - Department Stores Near Me - Wainscott, New York

Not only is this the nicest HomeGoods I've been to, with carefully curated merchandise to suit the Hamptons vibe, but the staff is SUPER NICE, helpful and always welcoming. And dogs are welcome! I've found that other HomeGoods staff can be less than helpful and not so friendly. I always make the Wainscott store my go-to place ! read more

I love this store. They have such a variety of housewares and really good stuff too. The prices are great, and they treat the customers well. Always helpful and happy. I was there today, and I'll be back tomorrow. read more