Kathleen from the home warranty department is really sweet. She made sure that my documents requested were received and followed up with me to let me know that she is forwarding it to the review department. Appreciate good personable phone service, which can be rare these days! read more

I'm writing this review to give Wendy (customer service agent) her flowers. I was the real estate agent responsible for purchasing a home warranty plan for my buyers. There was an administrative error between my filling out the relevant details to start the plan and when the claim was made against the plan and a vendor was assigned to fix the problem in the home. Somewhere, the phone number was not properly communicated. Anyhow my buyer was extremely frustrated when the contracted vendor wouldn't call him back. (Actually, they did but they called the wrong number) I needed to bridge the gap in communication and fix whatever frustrations my buyer had with his experiences with Home Guard. I called Rauni at the main customer service line and I explained to my challenges to her. She escalated my call to Wendy and Wendy promptly called me back in some reasonable time frame. Wendy was proactive in tracking the call history and confirming that a vendor has been assigned to fix the problem at the home. She and I had exchanged a few calls to ensure that the necessary steps were taken to fix the problem. She even called me back to provide follow-up on the two service calls. Wendy provided me with excellent service. And I don't want to forget Rauni. She was attentive and helpful as well. Rauni knew who to go to with my challenges. read more

I know these kind of warranties get a bad rep but HomeGuard is FANTASTIC. They're always wonderful about getting someone out fairly quickly and making fixing whatever problem as easy as possible. I also truly appreciate their honesty where if something isn't covered, they're very clear about why and how they can still help (if they can). Kathy who helped us with three issues today is AMAZING! There was one issue they couldn't help with, but she was kind enough to do some research about what could be causing the problem and help us sort out next steps. She is So friendly, efficient, professional, and honest. Absolutely hope we work with her in the future as she just made every step so quick, easy, and clear. We really appreciate her and homeguard warranty! read more

My claim order went well Kathleen Huntsberry was very helpful understanding and caring about my situation. I would recommend this home guard business highly. read more

Daquan locked me through the process for getting a claim in and watched it through to the end. He is a great asset to that company.

Kathy Huntsberry at HomeGuard HomeWarranty was incredibly helpful in getting our HVAC repaired quickly. She assessed our claim promptly, stayed in touch throughout the process, and ensured everything was on track. Professional, kind, and attentive, she made the experience smooth and stress-free. I highly recommend her. read more

Really bad Warranty Company. They don't cover what you think they would. They do everything they can to get out of paying out a claim. They make it very difficult for you. The customer service is even worse. Nothing but attitude when you have questions. Just shop around, there are better Warranty Companies out there, trust me. I found out the hard/ expensive way . read more

homeguard is a great warranty service. i made a few claims over the years and the process was very easy. Lissbeth was very helpful and always answered all my questions very quickly. i would use them again on my next home. read more

Called today with a plumbing issue and Kathleen took care of everything very quickly. She was very friendly, helpful, and has great follow thru. Thank you Kathleen H!!! read more

I'm late posting this review but Alexis Mitchell and Kathy Huntsberry were right on time providing amazing customer care during my water heater repair! They both made sure I was informed every step of the way and did it with a smile (you really can tell over the phone! ). Alexis and Kathy, I really appreciate you both! read more

My first time calling HomeGuardHomeWarranty for our house and thankfully Kathy Huntsberry answered my call. She was extremely helpful and very kind and patient watching me through the whole process. She truly made my day much better ! Thank you, Kathy ! read more

Jazetta is amazing at HGHW. She is professional, smart, respectful, responsive, and wonderful. She made the entire renewal process possible. Thanks a lot. read more

I had a great experience with Kathy Huntsberry at Home Guard Home Warranty. She was professional, responsive, and truly went above and beyond--making what seemed impossible, possible. I really appreciate her help and outstanding customer service! read more

My experience with other home warranty companies has been that they hire bad repair companies (with lousy online reviews), cut corners, and take a long time to approve claims. So far HomeGuard has been pretty darn good. The contractors they work with have been great and have 4 or 5 star ratings. Approvals have also been "same day." Special thanks to Kathleen Huntsberry who really went above and beyond to help me secure a good repair company and approve 2 back to back claims on plumbing issues! read more

I am so unhappy with this company. I was in the middle of a very busy workday and my water heater had gone out. I called a plumber got them out and they had to replace it on a Friday. Thought to myself I will call Monday and file a claim for reinbrsement. Well come to find out my policy says you have to call them first and since I did not do that they will not cover the costs. I understand I shoud i have read it and known that I guess. But wouldnt it be better for the company to say something like in the future you must call first but will will cover this this time? So becuase of one call I am out $2700. Seriosluy? read more

My AC went out and Kathy was so helpful in getting me started and making sure I was informed every step of the way. She wasn't even the person who initiated my claim, I hadn't heard anything from my representative and I went through old papers and happened to see her name and called her extension. She answered and did not hesitate to help. That's what you call AMAZING customer service. Thank You! read more

I've had this warranty on several houses for several years now and they have always been easy to deal with handled my problems quickly. Jazetta has handled my last couple of renewals. She's easy to deal with friendly knowledgeable,doesn't waste my time, and makes my renewal process very easy read more

Horrible!!! They are a fraud and a scam, do NOT get their service!! We got their warranty and EVERY SINGLE claim we've made, gets denied. We spoke to their representative to try to appeal and they said it's "protocol" to deny each claim, even after we followed each step for each claim and even used their preferred vendors. We tried to speak to a supervisor and the representative did not allow that. Horrible service. Do not recommend. read more

Kathy Huntsberry denied my claim without speaking with me first. My AC capacitor broke and needed to be replaced. I used HomeGuard's recommended vendor Bill Kutz heating and air to do the repairs. Mind you they did prior repairs as well. I also paid the $90.00 deductible and the claim was still auto denied. Will I get a refund? Who knows, they haven't spoken with me. read more

I recently called in regarding a couple questions I had because my primary bathroom exhaust vent wasn't functioning properly. A very nice person by the name of Kathleen Huntsberry assisted me with my concerns. She was extremely knowledgeable, helpful, and guided me in the right direction to help me resolve this issue. She took the time to speak with me by phone and explained all of my options and she also reviewed my policy and explained my coverage. She filed a claim for me immediately, and a technician contacted me the same day to schedule an appointment. I am very satisfied and happy with the level of professional service I received. If you are a home guard home warranty policy holder I strongly recommend to ask for Kathleen Hunstsberry. She went above and beyond to assist me with all of my questions and concerns. She is extremely responsive and I am beyond impressed by her excellent customer service. It's vert rare nowadays to be able speak to a live agent by phone yet alone, someone who is extremely knowledgeable , patient and provides excellent customer service! Thank you Kathy! read more

I've had HGHW from 8/2024 to the current day. I had a leak from the pipes of my rental home back in March 2025 that my policy should have covered. They denied my claim, and in the process, because of the delay in getting the leak fixed, I lost my tenant. Kathleen Huntsberry was not helpful; she was the first point of contact & the plumbing vendor she dispatched & she were incorrect in not covering my claim. I had a better experience with SueAnn Canfield and Janette Parker; they were much nicer - however they're part of the renewal of policy team, so I'm sure that has something to do with it. We'll see how it goes as I go month to month with this company moving forward. If they continue to deny my claims against issues that are clearly part of my policy, like they did in March, I plan to make a report to the California Department of Insurance (CDI) Update 8/5/2025: My vendor did call you guys. But he did not get an answer. If you'd like to reach out to him, please call: Brandon at Hedrick & Young Plumbing (909) 212-9431 read more

Kathleen (Kathy) is incredible to work with. I am dealing with an AC issue and Kathy facilitated process seamlessly. I was able to get an appointment the same day and hopefully the contractor is able to solve these issues today. Kathy is very easy to get ahold of as well. Thank you! read more

My heater broke and I reached out to this company cause it was listed with my new home purchase. Talked to Kathy Huntsberry and she was awesome. I was unfamilair with the process and she was patient and walked me through everything I need to do and how it all works. A+ Customer Service! read more

I submitted a claim for a plumber and was not contacted over a week even after multiple attempts to contact the plumber myself. I reached out to HGHW to change plumbers and they changed it to a general contractor/HVAC guy. Finally got in contact with Kathleen who immediately sent me a plumber that responded and came the next day and resolved my plumbing issues. Thank you Kathleen! read more

I've had a great experience with HGHW, especially with Jazetta. While other agents didn't follow up on a lost check, she assisted me and ensured I received the reimbursement. read more

Was so stressed constantly calling due to the afterflow que but Sara contacted me today and made me feel at ease! Thank you Sara! She answered all my questions and a tech called me today to come in a day for our ac unit. Amazing! I can imagine call volume is insane but so nice to have someone call and make sure you are taken care of. read more

My husband called a couple weeks ago to file a claim, vendor came out to assess property, then puts in his report to get approval. Stacey Rife leaves us a message regarding what will be covered. I called Homeguard left a message for Stacey, called back and asked to speak with Kathy Huntsberry, due to NO reply from Stacey. When she got on the line I was taken back by her response and tone, not very friendly. I felt like she was on the defense by my ???. She stated at one point in our conversation "that their was no reason why she wouldn't trust the vendor on his quote." Which I did go outside and found them to be almost $1000 dollars cheaper . Today my husband called back in regards to the status of the work order for the shower that could not be fixed on 3/31/25 & another approval was needed per the technician. When he got someone on the phone it happened to be Kathy Huntsberry, he had questions regarding incomplete service, policy coverages, and an invoice that was needed for a cash out, but he was unable to address the cash out concern due to her hanging up on him. I was sitting next to my husband listening to her be very unprofessional, rude, loud, having her own personal opinion on what will be approved or not, instead of her letting the department of authorization determine & review the follow up report that was being sent from the vendor. Very disappointed with the customer care service this time around. read more

Kathy was really great to work with. Got my lock rekeyed with no fuss. This home warranty has been clutch so far!

When we bought our house, our realtor was smart and kind enough to also purchase a HGHW plan for us to help us out with our home for the first year. Turns out this was the best thing! Within the first year, we had to replace some appliances and had some minor electrical and plumbing issues. HGHW was great. They helped with finding appropriate technicians do the work in a timely manner. I also specifically want to give a shout out to HGHW employee, Kathleen H., who recently helped secure a specific plumber I wanted to work with for some work. She was prompt and effective, what more can you ask for! In short, for all you, tldr people out there - Get HGHW and ask for Kathleen H when you need additional help. read more

I've had to call about once a year and have been a customer for 5 or 6 years now. For the most part they've covered what I need. So the program seems to work for me and be worth the money. This time a few leaks sprung underneath my kitchen sink. They sent a plumber out and he could fix what he could but then I had issue that wasn't covered. I get it. I had to wait on report to see what could be done. I was freaking out a little bit on the inside as the plumber called it a ticking time bomb! I emailed Kathy Huntsberry who made my initial request and she was so responsive. I think she knew my panic! She emailed the company and asked to get that report asap so we could figure things out. She got it quicker than expected and gave me a call. She was so sweet and understood my concern for moving things along. I really appreciated her. Her customer service kept me calm and I felt understood. She really was great and the best part of this entire experience!! Thank you Kathy!! read more

Pleased with their service, they have been helpful with claims. Both Andrew and SueAnn were very helpful with the renewal process and Stacy has helped with claims. read more

Angela in the renewal department was accommodating and got my monthly renewal approved. She followed up in a timely manner and was very pleasant and professional. Thank Angela for your asdistance. read more

Kathy H., thank you, she was very efficient and in taking control of my cash out account.

Kathleen Huntsberry is AWESOME!!! She was so kind, so thoughtful and so fun to chat with on the phone while she was working on my claim, i can not have gotten a better person to help me out on this, you all have a GREAT asset there with Kathleen on your team!!! Jerry Ludwig read more

so I got this insurance when I bought my condo and they've come out twice and no hassles they've covered everything so I've just renewed and the lady that I worked with Liz beth I think was wonderful read more

Thank you so much Kathy for your compassion, professionalism and optimism. You reassured me and encouraged me to be positive. This is my first experience with a home warranty. I appreciate the simplicity and ease of submitting a claim and getting my a/c fixed. My a/c went out in 100+ degrees weather. Kathy called me first thing in the morning, informed me of options and how the home warranty works, and also emailed me information how to submit a claim. Kathy is thorough and intuitive on what you need and envoked trust that she will help. She recommended an honest company that showed up first thing in the morning, thoroughly tested and honestly analyzed and diagnosed the problem and immediately fixed it. That company also spoke highly of HGHW and said it is a better home warranty than others and covers more. Because of my positive experience, I will renew/extend my home warranty. Kathy is an asset to the company. She is knowledgeable, responsive, patient, understanding and a pleasure to speak with. I appreciate her honesty and care. Thank you so much Kathy! read more

Called this morning and spoke to Kathy Huntsberry (claims representative). She was friendly, informative and very helpful. She helped me with scheduling a plumber to come to my home for a toilet issue and was incredibly professional. Hopefully her supervisors read reviews, because Kathy is a fabulous representative for your company. read more

We've had HGHW for a few years now and they always help us with their great coverage. Thank you! Kathy Huntsberry is an absolute kind and professional lady who works in their claim department. She's is the best, always making sure that everything goes well with every aspect of the process. Thank you Kathy read more

We purchased a home recently and there was an issue with the dishwasher draining. We had someone come out for a different reason and I asked what would cause that. He put his hand in the disposal and when the disposal was replaced the cap wasn't removed, so the water wasn't draining. Cap removed, problem fixed. I called to see what I could prove in the future to make sure the dishwasher was covered and even though I was willing to hire someone licensed and insured to come out and verify everything is working and in perfect condition they said no. Terrible service, won't use them when I reup next year... read more

We requested 6 different items to be worked on. With each one there was various questionable reasons that we couldn't get them done. The one that really bothered us was, we bought the plan before we moved in. We moved in about a month after closing and started to settle in. At this point we wanted to get the doors re-keyed but come to find out it had to be within 60 days of purchasing the plan. We barely had moved in, the noted about the 60 days was buried in the very small print on another page. We are going to ask for a refund. Definitely not a good plan. read more