We cannot thank Monique and her staff adequately for all they do for us, and for our company. We've been using CF for our small business for nearly 6 years now. When we began the year before I was a neophyte and Monique always took time to explain things to me. She's a patient teacher, a good team leader, and has always guided us in a good direction. If I needed an updated certificate certificate I always heard "I'll get that out to your contractor." They do that as part of their service to a small business owner. After our second year we discovered CF had a good reputation on boats and SXS. When our lithium battery exploded in our boat's compartment, burning the electrical and new decking carpet, seats kind of melted, and the smell of toxicity that made us gag and cough - that lithium soaked into EVERYTHING... CF reps really stepped up. I cried for 3 weeks as it was a special older boat that we upgraded and rehabbed back to beautiful over years. I figured there was no way to replace it. They offered us an option to buy it back that made sense. My husband hired a fellow bass fisherman to pull everything off it that was a mess. And he even surprised me by replacing the seats. CF and my husband were a good team - I use that term carefully. We have never felt it was us against them. As a small business working with water pipes, any call we had, a claim, was handled without reservation. When I questioned why they would pay a university for a rented copier that was barely dampened on the top only, they said, "We got you. It's okay." Yes insurance fraud on the university's part. Did not phase them. Skip ahead a year, and a brand new truck which I bought to keep my husband safe....well, it did its job. Both occupants walked away with only air bag burns and bruising. Our CF agent Monique turned us over quickly to another department and our truck was inspected a few days later. When first collision center turned out to be a bad decision on my part, I explained it felt like we were being reeled in and they would rip them (CF) off any way they could. They truly heard me. I explained I initialed things carefully and crossed out a paragraph explaining the center was NOT to order parts. Well, they did. And it was a partial tear down. They were going to drag out ordering things layer by layer. Not acceptable. Manager laughed at my "Maybe 6 months?" He retorted "Ha. It might be a year. We can't promise you how long." CF said "Get the truck out of there asap. We will figure out the expense later. You pay for it now and we will do all we can on the backside if it's totaled." Our next experience was more professional - conversations on day one explaining their process. Goal - we were trying to get a new truck with 4000 miles fixed asap OR get it totaled out. Extended wait times due to lack of OEM parts would mean our work truck would sit a minimum of 6 months up to 9 or 10 months. The looming UAW strike made it worse. But thanks to Valerie S at AutoNation Tempe's collision center AND our CF adjusters and their coordinators ....and the fact it was a HD diesel truck we have to have (hard to rent one)....they totaled it. This part was painless. My husband did not dicker even when they asked us if their offer was close/fair. "What we're you thinking?" That was Country Financial's attitude. We knew it was a fair offer. They could have chosen to not total it. Are we a good customer? Yes. We have everything with CF. I moved our house over to CF two years ago. And we will not consider switching - we won't shop other ins groups as long as we have our business. Our office manager rarely has to spend more than 5 minutes a week communicating on anything insurance related - this saves us money on office costs. Ms Allan knows small business needs and contracting office concerns really well. As long as she's on board my stress level is low. If you're a contractor set an appt and meet her. Actually we took a YEAR before we ever stepped into her office - we felt THAT confident after our phone meeting/interview. Customer service is great. Turn around is fast. And she cares about her clients. She saw my original home policy was weak. She stepped it up. Owner/agents do not have a simple job. Accidents. Fires. Injuries. Deaths. 7 days a week. We're ALL A TEAM IN THIS. She gets that. read more

A while back we were referred to Monique Allan/Country Financial by one of my neighbors when we were switching companies. They just couldn't stop singing her praises as their age and as a company. I figured I definitely want an agent and company like they were describing. We called to setup home, auto, and added an umbrella policy. What can I say but Wow! My neighbor was right. She is at the top of her game. She was extremely thorough on finding out our needs, situation, and putting together a whole picture for us and connecting the dots for everything. She was extremely patient, answered my many many questions via phone and email. Her knowledge of the industry, what we actual would need and not need, the limits, etc were incredible. We are now moving to Georgia and unfortunately Country Financial couldn't compete price wise with many of the other insurers we looked at. Monique gave us honest feedback on the other companies positive and negative. She even called back for a follow-up to let us know to consider another one we hadn't for a quote. We will very much miss Monique, and it is very rare to find someone who truly loves what they do and shares their knowledge in an unbiased manner so the customer is offered what fits their personal situation the best, instead of just adding someone to their customer base. Give her a call and you will never regret it! read more

It doesn't surprise me to see bad reviews. I was a customer over 10 years. Due to horrific rate increases, policies were requested to be cancelled many times. They finally cancelled for non-payment. While I'm waiting for corrections on cancellation dates to be made, I was turned over to collections. Monique does not return calls. I guess I'm no longer making her money now. There is no sense of urgency. Terrible customer service! read more

Monique's help enabled my mother to remain in the house she has had since my family moved to Arizona in 1984. Since my father and brother passed away in 2020, this house has meant everything to my mother. She will be 89 years old this year and she has been through a lot. I am thankful Monique was recommended by a friend to help us through a very difficult time. Monique's kindness, professionalism, and diligence did not go unnoticed. People like Monique Allan are hard to find these days. read more

I absolutely love Monique and Country Financial. Monique has been so helpful with renters and car insurance, and always gets back to you right away. She will take as much time as you need to help explain all of your options, she even helped me with questions I had about health insurance when I was completely lost. I have been in an accident and had a car stolen, and both times I was amazed by how quickly and fairly everything was handled. When I hear friends talk about issues that they have had with their insurance I am reminded over and over again how lucky I was to have found Monique! I would recommend Country Financial to anyone. When I got married there was no question, my husband switched everything over to them as well and he is also very impressed with everything they have to offer. read more

I spent tens of thousands of dollars in premiums with Monique over 20 years for auto, home, umbrella, and business policies. No major claims as I recall. Only windshields. I have seldom, if ever, needed her personal assistance. This week I did. She failed miserably. And she had no regrets about my complaint that she did. She seemed unaffected and perfectly content that I told her I would terminate my relationship with her over this issue. I shopped for insurance today for two houses, two autos, and two motorcycles. I saved more than $2000 per year in premium for at least the same coverage for those 6 assets with Progressive. And I still have a business policy and umbrella to purchase. read more

Monique and her staff have been taking care of our insurance for 20 years. I wouldn't even think of going anywhere else. They are tireless and have always put the customer first. I am highly recommending Country Companies and Monique. read more

Monique did our insurance for years. We Got married last year. She offered us life insurance. After the process, we no longer do business here. I would never trust her with my money. Learned the hard way read more

We've been with Monique and Country Insurance for 18 years. Our cars, house, trailer, etc have been covered. Their customer service is phenomenal. There is always someone to help you out. Even affiliates from a third party companies that work with Country are outstanding. I've been on a customer review board for a few years nationally and we are always reviewing different services. Country is constantly improving their services and coverages based on their customer needs. I drive an old car and we've used their roadside, towing options, and rental car replacement while our cars have been fixed. Everything has been good even in stressful circumstances while traveling out of state. We've had a few claims over the years for our house and Country has quick response times, fair adjusters, and payouts all in a very timely manner. I can not say enough good about Monique and this army of professionals. You know someone always has your back. When ever anyone asks for suggestion for insurance I always recommend Country. They are here for me 24/7. read more