This rental shop is close to my home and yet somewhere I hadn't ever ventured into. Cue my home basement flooding and me floundering looking for fans. After staying up until 5am vacuuming a seemingly endless supply of water, I woke up at 7 to be prompt about inquiring into renting fans from them. I walk in to a-1, for the first time, and I can't remember the gentleman's name but he was very kind and helpful. He said they had two rented but that they had three others I could rent for a very reasonable $25 a day. (Servpro wanted to charge $79 I believe) he even informed me one of the fans had wheels as I was trying to help carry them. The transaction was quick and pleasant and then he had another gentleman load the fans into my car. Another thoughtful and such a kind thing to do. Which all really meant a lot to me in such a moment of feeling beat down morally, physically and emotionally. Cut to two days later when I was supposed to bring back the fans for the allotted time I rented them. I ask if they are open tomorrow so I can keep them one more day and the man on the phone, Jeff I believe, kindly informs me that will cause me to surpass their weekly rental rate so I could keep them for the week. What great honesty and customer service! Something increasingly rare in businesses now I feel. I am very pleased, and honestly grateful for the experience I had with this company. Oh yeah, and I got there at 7:24 on Wednesday with their opening time being 7:30- they were already hard at work and welcoming and when I inquired about their opening time he said 7:30 but they liked to open early for their customers that like to come in early-- how nice!! So I think i was out of there before it was even 7:30. Great job a-1 and I will not hesitate to rent from you in the future after such a great experience in a stressful situation. read more