We absolutely LOVE the work that Carolina Exteriors did for us! Andy was a top-notch salesman who…read morewas very responsive to any questions that we had and Mark was an amazing project manager for our renovation and was always easy to contact and was consistently monitoring our house project. We are very happy with their work and recommend the business 100%!

I own a rental home in N. Raleigh, but live out of state, so it was really important to find…read moresomeone I could trust. A neighbor recommended Carolina Exteriors after having a good experience, and I'm so glad I went with them. The house needed a new roof and some siding repairs, and everything went smoothly. They were very responsive, gave a thorough estimate and the pricing felt fair. I received daily updates from my project manager, which gave me peace of mind. The job was finished on time which was especially important since we were getting the home ready for a new renter. The final result looks wonderful and I'm really happy with the way it turned out. I would definitely recommend them!

Let me start this review with a quick background on my project. I contacted 4 contractors to…read moreprepare the land, pour the concrete pad and construct my 30X50 ft. metal building. Two of the contractors were unable to complete all parts of the project. The other two were $20-30K over my budget and would not commit on a start date much less an estimated finish date. One of the larger contractors increased the price 3 times before starting work! I had just about given up on finding an honest contractor that could do the work on my timeline and budget. I was given contact information for Carolina Customized Interiors (CCI) from a trusted acquaintance. After meeting with the Owner, Jeremy Payne and Project Manager, Sam Bernier I decided to sign with them, they agreed to my budget and included all the work required to finish the project in a professional manner. I signed the contract on Friday, the following Monday, Jeremy was on site with the machine to start preparation for the foundation. This was a new concept from my dealings with the four other contractions; they all seemed to over promise, over charge and under deliver. For the duration of the project CCI kept in close contact with me, any concerns or questions were addressed in short order. I was given daily updates and advised on the upcoming events. The CCI employees were always willing to go the extra mile to provide quality work. One example of the extent CCI employees worked an issue; the concert supplier had a factory problem that delayed the last 2 trucks of concrete. The CCI concrete team worked until 4:45 the following morning to insure the contract was finished to the highest standard. The high quality finish was commented on by my site building engineer as some of the finest work he had seen. I would recommend anyone looking for an Honest contractor with Integrity & Professionalism, that is on Time and on Budget contact CCI.

I'd like to begin my review of Carolina Customized Interiors by saying that we still owe $1000 of…read morethe final payment that is due upon completion of the work. Unfortunately, Jeremy asked and we agreed to pay most of the final payment prior to all the work being finished because we trusted him. That mistake is on us. Our home addition included an almost 800 sq ft, two story addition in which we hired CCI to complete. The project was scheduled to be completed on 2/26. I'm writing this review on May 14, and we still have work that is incomplete. We hired Jeremy because in our initial interview we felt that he stood behind his company both in standards of integrity and quality of work. The beginning of our project went pretty smoothly after we were finally issued a permit to begin building. There were some initial hiccups that we were not prepared for (such as increased cost of lumber and extra steel beams for support) but we felt that Jeremy was up front and honest about those issues. Several months into the project the siding company made a delivery, which Jeremy was not present for, and ended up driving a piece of machinery over the water line in our front yard. The water line was cracked and with Jeremy's help the company reimbursed us for the cost of damages. The end of our project is when things really started to decline. Work that we could see being done on the inside was not up to quality standards and was starting to get rushed for what we later realized was an effort to move onto his next job. After Jeremy deemed this project 'complete' his crew spent 3.5 weeks touching up and fixing work that was not satisfactory. Even after that, there were still areas that did not receive attention. There was just too much to do and too much that was not done right in the first place. The following sums up just a few examples: -Wainscoting in our sunroom had many imperfections such as nail holes not filled, compound not sanded off before painting, and nicks and scratches in the wood. After reviewing this with Jeremy his response was, "Yeah, it's not my shiniest work." One member of the team spent 5 days touching this work up to make it look better. This was after Jeremy initially said the room was complete, they cleaned it and asked us to do a final walkthrough. Today it's still not perfect, just better than it was. -Outside trim on new addition has unsanded compound on every nail hole the entire way up to the roof. Painter painted this though it was not ready. -Brand new inside trim on some doors and windows not in the greatest shape. Nicks and scratches with some nail holes not filled in. -Paint on the walls looks blotchy in some areas due to the type of paint used and so many touch up areas. -Crown molding in our sunroom has a wavy appearance in at least two areas. -Two of the three sunroom doors are hard to turn the handles and deadbolts due to how they were installed. -Riprap was installed to help with a drainage issue that we have. My husband sent Jeremy a picture of what we wanted this to look like and they discussed hand placing some of the rocks so that it was formed into a ditch. Rocks were laid in a flat pattern and now it acts more as a barrier. We discussed this with Jeremy and added it to the list of things that needed attention. Jeremy's response, "It's done and we aren't touching it." -LVP flooring is lifting up in the sunroom which per his contract would be under warranty. He refuses to address it. -Our dryer has dents on the top from Jeremy jumping on it to take pictures of a cabinet. Never told us he did this, we had to dig around for information to find out how it happened. -Our new bathroom vanity is scratched on the top in several places due to tools being put on top of it while working. They tried to buff it out but it's still scratched. As mentioned, these are just some of the items. We split our punch list into two sections and sent them to him. One side were the items we'd given up on stating he didn't have to fix and the other side was necessary to fix before the rest of our final payment. Jeremy has called it quits on the project and no one from CCI has been here in over 3 weeks. He does not respond to our texts or emails. We asked several times to find a way to work out a solution to some of the issues we still had. We offered to talk via zoom, in person or over the phone. He would not respond. I'm including pictures of the work that CCI completed at our house and I feel they are a more accurate assessment of the quality mentioned above.

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll…read morehave to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent. The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend!

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

Terrible service after the sale. I had many problems that were impossible to tell the day I moved…read morein since it was a brand new house..After moving in I noticed 7 different electrical outlets that did not work because they were wired improperly by ECIs electrical team. We also had several plumbing problems that did not arise until after we moved in. ECI has ignored all request to repair. It has not even been a year and we have drywall separating at the taping seams..ECI ignores all request to repair. Flooring is buckling and creating a tripping hazard. ECI ignores request to repair. Other issues went unresolved all within the 1 year new house warranty which ECI ignores.. ECI was almost 4 months late on the promise date to take occupancy. I found out 2 days prior to moving in that these delays were caused by ECI. Doug and ECI kept blaming me for making changes..I found out it was not my changes that caused the delays. Its was ECI not filing the proper paperwork with the inspectors.

Great service! Don't let Blue Sky Remodeling or any other of those guys fool you, this guy is the…read morereal deal! I called Doug for a free estimate to help me with a friend's kitchen remodeling project and he knew his stuff. Great guy for any of your home remodeling needs!

They remodeled my master bath and I couldn't be happier! It's beautiful. the team was great to…read morework with. Highly recommend!! we had very detailed design meetings and communication was excellent. Very, very happy!

Worst reno experience we have ever had. And this is our fourth renovation…read more --Project misquoted from the start. When we freed up money for the larger scope to include the kitchen, were told suddenly that it was a mistake and would cost more. --Wrong roof was installed on the deck. Instead of being charged the difference in the cost of the materials, we were charged for the cost of the materials and install without the usual mark-up. --Wrong lights installed in bathroom. --Bedroom door opened in front of window. Design error, but we were still charged for a change to the bi-parting door. --Wrong color paint on front hall wall. Told it was close enough until I hacked out a piece of old wall and had it matched myself --No air return planned for --AC move not thought about by design team or engineers. More than 2000USD to move it to a place that would allow us to hear each other talk on the deck. Chose to have someone else do that. --Generator mis- installed. When I shared link with that installation information, was ignored. New board installed. Still problem. Generac guy came out, was indeed installation. --Water in crawl space and lake around generator and front of house --New floor needed the contract pulled out to ensure no corners were being cut. Was told we were getting prestained flooring put in when contract called for flooring stained on site. Was told the weight room and closet were not getting sanded and refinished when the permits called for that. Building and Project Managers acting like they were doing me a favor in following what was in the permits and contract. --Floor installed has cracks already --Bedroom fan made fluorescent humming noise when on, and although it was changed out, I was told that I was being "too sensitive" --Shower head designed and installed at an unreasonable height --Drywall was left outside under a leaky tarp in the rain and was only replaced at my insistence --Screens were put in backward so they could only be removed/changed/cleaned from someone on a ladder outside the house --Shower surround as designed would have made the shelving unusable --The security lights on the outside of the original house were supposed to be reused, but were instead thrown out. Getting new ones and having them installed to the same specifications was a weeks long problem --Floor needed redoing, not once but twice. I have been told repeatedly that a floor has 6 sandings in it, and we are now 3 in --Drainage and waterproofing for the addition was not properly planned for or executed --Entire project was supposed to be done mid-May even with the few days delay caused by changing the foundation to pass inspection. It is now the last week September. --Not one single inspection was passed the first time. I do not recommend. ** After I posted this review, I heard from Ken Combs, company owner who I had not heard from at all during the nine month period that we worked with them to address my "allegations". Disgraceful. 2

Reliant Home Solutions Lane Johnson provides superior home services. He came to my place and went…read moreover my list of needs. He contacted me within a day upon posting to THUMBTACK and after his visit he sent out a quote within 36 hrs. Lane came 3 days later and completed the tasks in two days. He provides the utmost care and is tenacious. I really cannot say enough nice things about this conscientious kind person.

Lane and Tyler took on a pretty major (at least for us) renovation for my wife and I on our first…read morehome. They opened up our kitchen to our dining/living room, removed carpet/particle board (in preparation for our hardwoods), and painted the ceilings in our entire first floor. I almost forgot to mention the pantry that they custom built in for us. It looks like it was always a part of the home's design. Through the whole process their communication, professionalism, and work quality were top notch. When we ran into a couple of issues/discoveries along the way, they knew the right people to call on to have things handled the correct way for a fair price. I wouldn't hesitate to call on them again once we are prepared for our next renovation and would happily encourage family and friends to do the same. Thanks again guys!!

After getting several quotes, we decided to go with Artisan for a roof replacement on our 1200 sq…read moreft rental house in Cary. Their level of communication throughout the entire process was spectacular !! Olivia was a rockstar. When replacement day arrived, we were sent pictures of all the steps on the roof replacement. Was not expecting that but it was greatly appreciated since we don't live nearby. The entire roof (shingles and a LOT of underlying wood) was finished by lunch time !!! They are a locally owned small business. Give them a try. You will be glad you did !

Communication was clear and consistent every step of the way. The crew showed up early as expected…read moreand began working quickly and efficiently. Unfortunately, the roof was 3/4th of the way done before I noticed the color shingle wasn't what I had ordered. Although the manufacturer had sent the wrong item, Artisan immediately took full responsibility and asked me how they could make this right. They offered to redo my roof with the right color, however we settled on a discount from the work done. I feel their entire communication and work with me to resolve this was 100% excellent. As a matter of fact, I am so confident in their company I have scheduled them to also install new gutters (using the discount from the roof!) Their price and initial bid was LESS THAN an individual who had also been recommended by a neighbor whom I would have expected to be less than this professional company. They sent me a detailed, itemized list of exactly what they would do and exactly what I needed to do to prepare. From start to finish, this was a great experience, in spite of the hiccup. My new roof looks great and I'm getting used to the color!

I received several quotes before deciding to move forward with HHR. Dennis and team did an…read moreexcellent job coming up with a comprehensive plan to address the moisture and mold in our basement and crawlspaces. The quality of the work was outstanding! The crew was polite, timely and through. They checked in with me multiple times and did a good job cleaning up. The basement air is clean and fresh now and the crawlspaces are treated and sealed up properly. I highly recommend HHR!

When you crawl under your house to see why a floor is shaky and find a bunch of white fuzz on the…read morewood and crooked joists, you need someone to tell you their company does this kind of work and to convince you that they know what they are talking about. 6 companies called. 4 responded. 1 said its bad but he only cleaned mold and put down plastic. 1 said they could fix but had never done it before. 1 said that with an engineer and $20k to $30k he could fix it. Then Dennis at HHR came by. He said this is what they do. He showed me similar jobs he had done before and after. Told me how he would do it. What it would cost. They did the work. It was harder than they planned but they never mentioned more money. His team was very courteous and considerate. FYI... This is my first review ever. I'm 70.