This company is the developer for our Ryan Homes community, and they have repeatedly demonstrated unprofessionalism, an unwillingness to engage, and a completely apathetic attitude. In November of 2019, all of the streetlights in the community went out. We later discovered that this was due to the negligence of the developer to pay the electric bill. Between November 2019 and February 2020 (when they finally got around to paying the bill and the lights came back on), an underground conduit was cut while construction of one of the homes in the community was finished (per an electrician's quote). It is now 18 months later, and the issue is still ongoing. Repeated attempts from the HOA, the property management company, and the builder have been unsuccessful in getting Foundation to even come out to the community to LOOK at the problem. Meanwhile, this is a safety concern for our residents, but Mark (and his consultant, Matt) have shown that they simply don't care. They have our money and that's all that matters to them. read more

The most important thing in any relationship is communication. Foundation Homes has a magnificent tool for the company and customer called "Builder Trend." This online application allows the company and customer to track the home building process from the signing of the contract, change orders, to the final closing on the home. This tool is most useful to customers throughout the home building process because memories become faded, minds and tastes change and you need something tangible to remind you what it is you have contracted in your original agreement. Our home went through several changes and this tool needs to be utilized frequently. My mother's home is lovely and she is very happy. Foundation addressed our concerns quickly and frankly. I expect her and our family to be able to create many fond memories here. read more

We've been in our home since January 2015. There are some beautiful qualities to the home. However, the company itself sucks. The communication within the company and to the homeowner is horrible. We were told one thing by the contractor and told another by the people that work in the office. They do not make it a point to check the quality of their work. They go with the lowest bidder when it comes to the contractors they use and take their word for it when it comes to quality and assurance instead of following up with the homeowner. They offer a full warranty for the first year which is good. Since January, we've filed 28 claims to have issues addressed. They complain that they've already spent too much money in the property so far. Like it's my fault. Maybe, if they got it right the first time, they wouldn't have to keep addressing some of the same issues. We are going through problems with our yard now. I called the other day and they make it sound like I'm asking for a gardener. No, I just want the drainage problem in the yard looked at and fixed so I don't have ditches through my lot whenever it rains. Some of our other issues include overspray from the painters (they've been out multiple times to clean it up and it's still there), cabinets are shotty (uneven and loose), exposed wires, and the list goes on. I'm not the only one, either. A few houses on our street are built by Foundation and all of them have had problems with their home and with the personnel. Their problem is that they try to build as many houses as fast as possible for as cheap as possible and they don't care about the product that they are putting out. We will be in this house for quite a few years but not forever. I will not buy another house from them. read more

I sold my home and had to have a home inspection and was forced to pay for drywall around garage door opener because it was a fire hazard. The house was only 2 years old and they sold it to me that way. When I inquired about it Theresa Taylor Griffs said it passed their inspection but when I reported it as a consumer complaint she told them it would have never passed their inspection so the drywall must have been removed after I bought it. Now ask yourself why a 61 year old would climb up a ladder and cut a hole in garage ceiling?! They did a rush job and I didn't know any better and didn't noticed when I moved in and now I had to pay about 500.00 to do what they should have so I could sell. Very Dishonest. Run, do not buy from them. read more

It's been a year since we've been in our home built by Foundation Homes. We love our home so much and it's our dream home. Thank you for building a quality new home!!! read more

They may say they're honored to work with "cooperating" brokers but they don't work well with buyers after the home is purchased. Butch could either use a tune up (which I'd be glad to provide) or another job; doesn't really know how to talk to people without coming off condescending. Just talk over him and treat him like he wants to be treated. As for the warranty work of their homes, they are long on excuses and ways out and microscopic if existent at all, on results. This is one company that if you don't know them or their practices, you should and that is with these guys especially, you get what you pay for; a decent home with a loop hole laden warranty that they themselves arbitrate and mediate. Look for anyone else that will consider you, your investment and your trust in them to make things right. read more

Awesome Experience!! Builder was super easy to work with and even customized a spec home!! Nice finishing touches were found throughout the home and during the final walk through the builder reviewed the home again with a fine tooth comb and fixed all small cosmetic defects in the walls. Highly recommend!!! read more

We love our home but I will never recommend this company to anyone. They are unprofessional and rude. I'm still waiting on paper work on who to contact for warranty issues. We will be in our home for 3yrs. Here is text from Teresa Taylor and myself you be the judge if you want them to build you a home. I am sorry to learn on Facebook that you are unhappy with your home. I had hoped we would have established a relationship that if something was wrong you would have advised. I walked your home for quality control, there were not stains on your carpet. This may have happened during your move in. I am very disappointed that you jumped on the bandwagon of two girls who have never owned a home before and who have dramatized situations and further have been dishonest on many occasions. Very disappointing and sad. My carpets don't have stains. The dirt is in the carpet and has been there since we moved in. Our garage and basement floors are still filthy from when we moved in. We had our yard regrated because it was horrible. We have had a few outlets just die. While painting our walls the drywall is horrible cause you can see the tape. I have been upset because it's a new house and it's a beautiful home but I think the craftsmanship could have been better. I was having a bad day the other cause I was washing carpets and still getting alot of dirt. I know we bring dirt in and having a dog doesn't help but these carpets are filthy and it's been like that since we moved in here. I went on your web site to see if there was new reviews and noticed some people had bad reviews with similar things. We never received a phone number for the warranty or a folder with information. So yeah I have been disappointed and upset but I still love our home. Plan to live here for many years and make it beautiful. If you read through the lines you will see that they had numerous things plugged to one plug - things that needed individual dedicated circuits. Further, the reason a plug trips is to save you from a fire. There is a national building code that requires a plug to trip if it senses any arc at all in return. These are called arc fault - this is not poor construction but a necessity. Did you have your 1 year drywall point up? When you bought your home, we were still very brand new as a company and hadn't set certain procedures in place yet. Which is why I have he led in with you. At this point & with these girls, we have an online warranty management system that allows them to report any concerns. When they report something that they believe is a concern and the warranty manager says"it's actually normal" They get furious and have an all out fit like a 2 year old tantrum! They have NO IDEA what owning a home is about or what it takes to maintain a home and maintenance (thus plugging in too heavy items on same plug). They have missed NUMEROUS appointments. I have no idea what a "point up" is. We have lived here since June of 2013. We got a packet from the warranty company but we never got a folder from you guys with contractors information or a phone numbers to reach you guys. I had to go through our realtor to get your number so I could tell you about our roof situation and first floor toilet issue. The only thing that upsets me is not having a way to contact the company if I have a problem. I would really like that information and then maybe I would recommend you guys. I can't recommend you guys because I agree with the other reviews about the customer service. You guys seem to be getting better but I feel that you forgot about your first home owners in the process. We were told by you that we would receive a welcome package and we are still waiting. I have not received anymore information on how to contact them and they took off their review page. All I wanted was a company who cared about their product and when problems showed up would fix them. Not criticized the home owners and make it sound like all these problems are our faults. These are peoples homes and we paid for them. read more

So I wanted to make an update because things have changed since my initial review. Foundation has resolved most of all of the issues including fixing all of the walls, the drain, roof, A/C ducts etc. (I say most because I like the wiggle room should anything happen between now and my warranty expiration.) They even threw in an upgrade. Butch personally gets 5 stars and deserves mentioning. Personally I would say direct any issues through him as he was very helpful and got things done. As for foundation I spent a few months mulling over how to rate them and ultimately decided to go with 4 stars. Basically while they have explained and remedied everything I still had the initial problems. read more

My wife and I had purchased a home from Foundation Homes Inc in Fredericksburg, VA. If anyone is looking to purchase from this company I highly recommend not. Foundation Homes had made the buying process very painful. Teresa Taylor who works in sales, is suppose to keep you updated on the progress of you home being built. Our home was not even finished by the closing date that this company had provided us. On the closing day we were contacted by Teresa at Foundation Homes, telling us that the closing may not happen due to an error in paperwork. She then tried to place the blame on someone else but our mortgage officer stated that Foundation Homes had made the mistake. During our walk through of the home my wife and I were pointing out certain things that needed addressed before closing. Teresa was acting like she was writing all of it down but was not writing everything and thus things weren't addressed. We closed on our home Oct 31, 2013 with work that still needed to be completed. We had to close because we had no other place to live due to Teresa at Foundation Homes telling us months in advanced that our home would be completed beginning to mid October 2013. We had told our current landlord at the time that we would end our lease on Oct 31; being assured by Teresa our home would be completed. Phil Cox the builder of our home assured us that the rest of the work on our home would be completed within the next two days. What was intended to be done in the next two days turned into a month; due to Phil and his contractors failing to fulfill the appointments. We had to move into our home with contractors and Phil coming to do work for the next month. Two days after moving in our hot water tank was not working. I had tried contacting the builder Phil Cox and Teresa but did not get in contact with them until the following Monday. My wife and I had to go two days without hot water. We were also told that we would be provided with a list of all the contractors that worked in building our home, in case we had any warranty issues, we would contact the contractor directly. My wife and I have been in our home over a year now and we still never received this list. Over the next few months we began to notice that a window in our dining room was leaking on the inside when it rained; ruining the drywall. I contact Foundation Homes multiple times through phone and email. It took approximately 4-6 months for them to address the issue. They had stopped the leaking and patched the drywall. We are still waiting for paint to be addressed. Also, within these months my yard was not growing grass in certain areas and we were completely dissatisfied with how it looked. I contacted Foundation Homes multiple times through emails and phone calls to address this issue. They sent a contractor to my home approximately 3 months later. He stated that he would place fresh top soil on our yard and reseed. He never placed any top soil on the yard, only placed seed down and straw. He was out of there within an hour and a half. Needless to say we never had any grass growth in the areas that needed fixed. Gary Craig was hired as the new warranty manager for Foundation Homes. When Gary began to contact us on our issues he assured my wife and I that our issues would be fixed. I have exchanged emails and phone calls with Gary about getting our drywall and grass fixed. He had the drywall contractor scheduled to come and then had to change the dates on us. We are still waiting. I also just spoke with Gary over the phone about or grass yesterday 11/04/2014. He stated that he spoke to the owner of foundations homes and they said there is nothing they can do. My wife also spoke with Gary later and his statement was "It's not our problem." At this point I am even unsure that the drywall contractor will come to fix the necessary items. Gary had assured my wife standing in our home that all our issues would be fixed. This is just a brief summary of our experience with this company. This is our opinions of them also. I have every email that was exchanged between this company and me. They clearly state in the emails that things would be addressed only to turn out to be liars. We also have friends that bought a home through Foundation Homes and have experienced similar issues. We will never buy anything from this company again or recommend anyone to purchase a home through them. Their customer service is absolutely horrible and rude at times. I am writing this review in hopes to save someone else the headache that my wife and I have went through. read more