My mom has been a resident at Danby House since November 2020. Before I moved her there I heard…read moreabout what happened in 2019. So I asked questions to make sure those people do not work their anymore. I spoke to the New director and confirmed that things have changed before I move my mom there. It's been 4 months and all I hear from my mom is that everyone is so great that works there. They pay attention to her needs and make sure she is getting up and around. Anytime I call I get to talk to someone! Their response time is on point and if I feel something is wrong with my mom, they check on her right away. They treat me, the family, like I matter too! Thank you Danby House for being the right place for my 84 year old mom!

I was hired in January 2020. I was not made aware of any dysfunctions that had taken place in the…read morecommunity. I was made aware of all the continued incidents by staff. I knew they were telling the truth as I lived in the community. When I made complaints to corporate about the lack of care of the residents and the staff being highly aware the residents weren't care for, some of the staff took the same attitude. After I made my complaint known, I was asked to leave and sign a Non disclosure agreement of all that I saw and knew was going on. I signed it and left immediately. I couldn't fight the Powers that be that were aware of what was going on, and had the Director of Nursing behind corporate. Staff was good, but had their hands held to only provide the care that the Director of Nursing allowed. That included sending out residents to the ER that needed to go.

I just recently moved my father into Creekside Terrace about 5 weeks ago and i have had only the…read moremost amazing interactions with all the staff! They are all incredibly kind, patient, loving, caring and helpful. The General Manager is a true angel, as are all the staff members, from sales to house cleaning to maintenance and front desk. They have gone above and beyond to help me from across the country and beyond loving and helpful with my father. I cannot thank them enough for giving me the peace of mind that my father is in good hands and in the best place! Thank you!!

From the owner: Award-winning independent senior living awaits you at Holiday Creekside Terrace near Wake Forest…read moreUniversity in Winston-Salem. Enjoy three homestyle meals a day, weekly housekeeping and most utilities for one monthly rate. Spacious apartments include a patio or balcony, walk-in tub and kitchenette. You can also arrange for personal care services through a third-party provider. You'll love our amenities and staff. Enjoy our daily Engage Life® activities. Nearby, visit the Reynolda House Museum of American Art and the Old Salem Museums & Gardens. Enjoy nature at Salem Lake or Tanglewood Park. Great shopping and dining options abound too. Reserve your Holiday Creekside Terrace complimentary lunch or tour today.

The longest standing month-to-month Independent & Assisted Living Senior Living Community in…read moreWinston-Salem, NC! Built off of excellent reputation, superior quality, tenured associates and wonderful residents!

From the owner: Heritage Woods offers a feeling of peaceful seclusion located in the heart of Winston-Salem. We're…read morethe only full-service independent and assisted living rental retirement community in the area, and offer everything for residents -- and their families -- to feel right at home. Our community offers a touch of grand style, and features a lovely walking trail surrounding it. We have several flower gardens, where you can plant your favorites. In the mood to relax? Sit with friends in the gazebo, watching the bird houses and enjoying the roses. We also have a state-of-the-art fitness center, personal trainer, and wellness programs to enhance your physical, mental, and emotional well being, and keep you feeling fit. At Heritage Woods, we take great care to ensure life here is comfortable and happy. We conduct surveys to learn what residents want and ways we can improve, and we have a strong resident's council to help communicate needs and preferences.

Salem Terrace was fair but not terrible until new owners took over. The smell is overwhelming as…read moresoon as you enter. In the room with my relative it was even worse. I went to put something in the drawer and there was feces smeared in the drawer. I know it wasn't from my relative because she is incapacitated. She has lost weight in the past two months and said sometimes they feed her and sometimes they don't. There were a dozen flies - at least - and I am not exaggerating. I counted 5 on my relative, several on her roommate and a couple on me at the same time. Please look for a better place for your loved one.

From the owner: Assisted Living and Memory Careread more

My mother resided at two different Sunrise assisted living properties: Sunrise of Hunter Mill (HM)…read morein Oakton, VA, and Brighton Gardens (BG) of Winston Salem, NC. Given my two separate experiences with Sunrise properties, I can provide a unique perspective on the experience. Part I: The pitch. It's very slick and full of promises. We'll do activities all the time. We'll take your Mom on rides in the activity bus. We'll be very responsive. We'll keep the room clean. We'll feed her well. This was the same at both facilities. Part 2: The first month. There were activities and the food was alright, but the response time was sorely lacking. I visited my mother on a daily basis, and would often measure how long it took a caregiver to respond after my Mom pushed her call button. Being fair, it was always a minimum of 10-15 minutes, but sometimes well past a half-hour. But overall, I was quite pleased in that first month and even wrote a positive review of HM. This may have been a mistake because conditions and care degraded rapidly following the review. Part 3: The wind-down. After about 4 months at HM, and after just a couple of months at BG, the following behavior became the norm: With the exception of waking and dressing my Mom in the morning, rolling her in her wheelchair to lunch, and putting her to bed at night, the caregivers rarely checked on my Mom. I literally lived next door to HM and spent lots of time with my Mom so I got to see their routine. They frequently forgot her dental care. They rarely bathed her despite their promise of providing a hot tub bath once a week when I signed the contract. The bathroom was frequently filthy and smelled awful. Part 4: The exit. By the time my Mom transferred from HM to BG, the transportation van didn't work and if/when it did, there was no driver available. Virtually all activities had ceased. Most significantly, there was pressure from the Executive Director to move my Mom into the "reminiscence" section. Obviously this would have been more profitable for Sunrise. It's been nationally reported that this is part of their business model. The problem?...my mother doesn't have Alzheimer's. Caregivers turn over so frequently it's hardly worth learning their names. This same trend was later repeated at BG. My Mom's departure from BG was disturbing, and frankly, surreal. When my Mom had previously moved into HM, they provided a dresser and table in the room. When my Mom moved to BG, a similar dresser and table were provided along with a chair. When we moved my Mom out of BG about 20 months later, we cleared the room of everything but the dresser, table and chair, since they did not belong to us. When we tried to sign out, the Executive Director informed us that we wouldn't be released until we moved out "all furnishings." We emphatically pointed out that the furnishings WERE NOT OURS. He insisted they were - and how do you prove you DON'T own something? When I pointed out that the upholstery on the chair matched the upholstery of all the chairs in the dining room, he conceded that the chair belonged to BG. He still refused to release the room until my wife and I moved the 6-drawer dresser and table out. We promptly delivered both items to Goodwill. I can only guess that a new Sunrise policy determined that they would be getting out of the furniture-providing business. To save money by leveraging the "remove all furnishings" section of the lease, those with furniture in their rooms are forced to remove this furniture before departing. Epilogue: My Mom is now in a much better facility that is much more adequately staffed. The people work harder to help than they do to avoid helping. The new facility has been recently renovated and is significantly cheaper. Bottom Line: Don't be fooled by the slick marketing and initial promises; there are almost certainly better choices for your loved one than Sunrise.

We had visited Brighton Gardens of Winston Salem to consider them for the care of our mother with…read moredementia. Post our visit our mother's situation deteriorated quickly and we needed to find her long term care and on 6/22/23 we contacted Brighton Gardens regarding availability. Brighton Gardens advised they did not have availability at the moment however if we brought them a $1000 check they would put our mother on their wait list and we would be first in line. Brighton Gardens advised they would not cash the deposit check unless they had we admitted our mother as a resident. On 6/23/23 we found a memory care facility for our mother and it was not Brigthon Gardens. On 7/17/23 Brighton Gardens cashed the $1000 check after being advised that our mother had been admitted somewhere else. I have spoken to the business manager (Lauren) and the executive director, Ian Harwell, to no avail and have yet to receive a refund.

Went to visit a friend at this lovely retirement home, nestled in the woods near Wake Forest…read moreUniversity. It is very serene and spacious grounds. They offer individual homes, condos, as well as assisted living care. The entire staff is very friendly and welcoming and treat everyone with respect. The front lobby of the main building always has a receptionist to assist you. This gated community is a hidden secret and you can catch does and deers as you walk around d the property's. I would definitely recommend this place for anyone looking to downsize and lived more relaxed.

Extremely poorly run facility. Only out for making money, not for the residents benefit! They skimp…read moreon all the amenities. They refuse extra food for the residents and when employees give them extra they are reprimanded or fired. Too many other retirement homes that are much better run and only care about the residents not how to make the big bucks like this facility!! Do yourselves and your family a favor and avoid this place at all costs or you will regret it!