We moved in Sept 5th. Unit was not clean and many things in the unit needed repairs or replacement. The building manager was completely overwhelmed and overworked that month for move ins and outs and I guess unfortunately our unit wasn't cleaned properly. I complained to the property manager who was semi helpful. She completed a walkthrough inspection of our unit and did authorize the cabinets and kitchen sink to be replaced. (They are peeling and dangerous, I cut myself all the time. Bottom of cabinets under sink was and remains mouldy. Sink underneath is severely corroded and perhaps mouldy.) Still waiting on special order cabinets in order to have them replaced. Insert the bathroom sink you could tell there was a leak and there's severe water damage as well.
Was never offered any sort of compensation for having to spend our own personal 4 to 5 hours scrubbing this apartment.
But the things that really grind my gears:
When we moved in, in September, the building manager gave my husband and I spots next to each other. This was great because we could give each other space to get our daughter in and out of our vehicles. Then a few days later, he approached us saying that one of those spots was actually assigned to someone else and we couldn't park there. Fast forward to November, I told the building manager that I need to change my parking spot because I have a 2 year old and in these tight parking spots it's very difficult for me to get her in and out of my mid sized SUV without my car doors hitting the cars beside me. At first he said no that he couldn't change it because parking went through the rental office now and he couldn't change it? Then 5 min later, ***HE CALLED ME BACK** and said that if I made the request in writing that he could do it. So I took the time to go fill out a work order request to change it. I start parking in the new space. Then a week later I get a note on my car that the spot is taken. Find out it's the family of the deceased tenant whose spot I took. Building manager tells me that I can't park there until the 1st. I said ok fine.
Then yesterday I go to confirm that since tomorrow is the 1st that I can begin parking in the new spot and he tells me no I can't park there he can't change it he was wrong.
Not for nothing but, can't he make a call to the rental office to have this changed? Why can't I call the rental office to have this changed? Of I can, he didn't tell me as much. Why can't it be switched if the new tenant doesn't even know that it's their spot yet? I'm just confused as to why my husband and I get our spots switched very quickly when it's an issue for someone else but when it's an issue for us, it's a hard no? Like they all work for the same company why is this so difficult?
After the parking conversion, I called him back to talk to him about our door knob being weird and not latching right and the tiles coming up in my daughter's room and he all but hung up on me! Granted it was the end of the conversation but first of all I had asked him why couldn't I just call in the work order why does it have to be on paper and he's like "well like for example I'm on my lunch right now and so this is taking up time on my lunch break" and I'm just like are you for real did you just say that to me?!
I mean first of all I don't know if Homestead makes people answer their phones on their lunch or what but he shouldn't be, so somebody else is at fault - not me - for that situation. You don't ever tell a customer of any kind that sort of information like it's just customer service 101.
But then towards the end of the conversation he said "once you submit the work order we'll get it done in a timely manner" and I was just going to say "okay thank you" and he literally just hung up before I could say another word!!!!!!
I've never been treated this way by any landlord or property management company in all my years renting!
My advice, yes the price might be right but is it worth being treated like garbage?
Editing to add the property manager made the parking situation right. Still, didn't acknowledge the building managers behavior and lack of knowledge. read more