We moved in Sept 5th. Unit was not clean and many things in the unit needed repairs or replacement…read more The building manager was completely overwhelmed and overworked that month for move ins and outs and I guess unfortunately our unit wasn't cleaned properly. I complained to the property manager who was semi helpful. She completed a walkthrough inspection of our unit and did authorize the cabinets and kitchen sink to be replaced. (They are peeling and dangerous, I cut myself all the time. Bottom of cabinets under sink was and remains mouldy. Sink underneath is severely corroded and perhaps mouldy.) Still waiting on special order cabinets in order to have them replaced. Insert the bathroom sink you could tell there was a leak and there's severe water damage as well. Was never offered any sort of compensation for having to spend our own personal 4 to 5 hours scrubbing this apartment. But the things that really grind my gears: When we moved in, in September, the building manager gave my husband and I spots next to each other. This was great because we could give each other space to get our daughter in and out of our vehicles. Then a few days later, he approached us saying that one of those spots was actually assigned to someone else and we couldn't park there. Fast forward to November, I told the building manager that I need to change my parking spot because I have a 2 year old and in these tight parking spots it's very difficult for me to get her in and out of my mid sized SUV without my car doors hitting the cars beside me. At first he said no that he couldn't change it because parking went through the rental office now and he couldn't change it? Then 5 min later, ***HE CALLED ME BACK** and said that if I made the request in writing that he could do it. So I took the time to go fill out a work order request to change it. I start parking in the new space. Then a week later I get a note on my car that the spot is taken. Find out it's the family of the deceased tenant whose spot I took. Building manager tells me that I can't park there until the 1st. I said ok fine. Then yesterday I go to confirm that since tomorrow is the 1st that I can begin parking in the new spot and he tells me no I can't park there he can't change it he was wrong. Not for nothing but, can't he make a call to the rental office to have this changed? Why can't I call the rental office to have this changed? Of I can, he didn't tell me as much. Why can't it be switched if the new tenant doesn't even know that it's their spot yet? I'm just confused as to why my husband and I get our spots switched very quickly when it's an issue for someone else but when it's an issue for us, it's a hard no? Like they all work for the same company why is this so difficult? After the parking conversion, I called him back to talk to him about our door knob being weird and not latching right and the tiles coming up in my daughter's room and he all but hung up on me! Granted it was the end of the conversation but first of all I had asked him why couldn't I just call in the work order why does it have to be on paper and he's like "well like for example I'm on my lunch right now and so this is taking up time on my lunch break" and I'm just like are you for real did you just say that to me?! I mean first of all I don't know if Homestead makes people answer their phones on their lunch or what but he shouldn't be, so somebody else is at fault - not me - for that situation. You don't ever tell a customer of any kind that sort of information like it's just customer service 101. But then towards the end of the conversation he said "once you submit the work order we'll get it done in a timely manner" and I was just going to say "okay thank you" and he literally just hung up before I could say another word!!!!!! I've never been treated this way by any landlord or property management company in all my years renting! My advice, yes the price might be right but is it worth being treated like garbage? Editing to add the property manager made the parking situation right. Still, didn't acknowledge the building managers behavior and lack of knowledge.

This is the only place I have ever lived that I have felt so belittled by the management. The 1508…read morePrincess street location is INFESTED with roaches. And the whole building does regular sprays. However they have decided that even though we have a child at home. We must have those sprays the day after almost every holiday. This means I get Christmas until 5 then I have to prep a whole house and ditch my family. I wonder what great memories they are instilling in these children who think there parents don't want to play with them. It's just sad and sickening that the management at this location has given so much hostility towards any disagreement. Or any question that might make them uncomfortable. Just truly sickening. Never live there again. And DONT ever CHOOSE to live here until you see a sight with something more then a 1 star

The reason I am giving Varsity Properties four stars is because it renovates and beautifies the…read morecity. This has a serious impact on people who are under pressure to qualify for jobs later in life, but need the better grades to attract the attention of grad schools, honors lists and employers. I have seen some terrible living conditions in the student ghetto of Kingston, and the people living in them were not even economically disadvantaged. Even today, there is simply not enough high quality homes for rent in Kingston. Varsity Properties takes yesterdays' low quality homes, puts money, thought and renovation effort into them, and makes places that people can be proud to say they rent there. The only negative thing I can say about this firm is that Varsity should be twice the size, as there is still more demand than supply for high quality rentals in Kingston.

After I wrote my original review, I received a heartfelt apology from Varsity. I think that there…read morewas a misunderstanding or miscommunication, which they dealt with very professionally once they heard of my situation. I would not hesitate to recommend Varsity anymore, as they assured me they had resolved the issue that gave rise to my complaint.

Rent at your own risk. COCKROACH INFESTATION. Just a few photos attached of cockroaches, cockroach…read morefeces (black specs like coffee grounds), and pigeon feces. Photos of pests linked here: https://drive.google.com/drive/folders/1uc31B9vhYRwZ2xIRvPhW6JQXqkrboa7H?usp=drive_link My experience at 539 Armstrong has been the most difficult rental experience I have had to date. Due to ongoing cockroach infestations and consistently poor communication from property management, I was forced to apply for a Property Standards Inspection with the City of Kingston and file a T6 application with the Landlord and Tenant Board. I have documented these issues extensively with photos and written correspondence throughout my tenancy. I am also genuinely confused by the volume of recent five-star reviews this Company has received (particularly for 539 Armstrong/Riverstone). Upon closer inspection, several appear to originate from business accounts that posted multiple reviews for the same property within short timeframes. While others can form their own conclusions, I believe prospective tenants deserve transparency and firsthand tenant experiences when making housing decisions.

I would honestly give them a zero. The home has a rat infestation. There is a hole between the…read moreunits that a person could fit through. They refuse to rectify anything. They are a true slum landlord. The rays are massive , excrement everywhere this is a hazard . Do not rent from this company.

Probably the worst landlords I've ever had…read more They demand to enter your place at least half a dozen times per year for ridiculous stuff like replacing a battery in the smoke detectors when they can just place new ones in our mailboxes. But no, they feel the need to violate your privacy. Arranges appointments for service and above mentioned bs but shows up late every single time. I hope you didn't take time off work for this! Plastered a gigantic Hotmail address on the building which is tacky as hell and not at all professional. Spend the 30 bucks a year on a website ffs. Threatened to evict tenants during pandemic when it was illegal to do so. Constantly raises the price of laundry machines despite the dryers not being capable of drying a load in one go. Raises rent every single year to the max amount despite knowing that many tenants are in precarious financial positions. Basically, they are trash.

In 10 months that I have been here I can confidently says it is a well run, efficient and clean…read moreproperty. Staff are extremely helpful and friendly. I highly recommend.

Asking for updates continuously on the property they managed. Even charged for things I found out…read morewere never done! I would not use this company if I were you.

Matt completely wasted our time. Two viewings, promises made and not kept. Poorly maintained unit…read more Refused repairs after saying yes. Was non-communicative. Agreed we could have the unit and on price. Then didn't provide the lease. Didn't meet when we wanted to sign. Speak to other tenants in Cypress and Associates units and you'll hear the same! Broken promises and obviously has a lot of time to waste and no regard for tenants. And he's the owner of the company!

If i could give it 0 stars i would; not answering any emails, had to move out because they floored…read moreover the water logged and damaged parkay flooring from when the ceiling caved in. Many units leak constantly when raining; no one does anything about it. They've been in the news(ckws) for how terrible they are. And the basement parking garage under the building is holey and falling apart and ALWAYS left open from 9am-9pm at least, giving access to the building to the homeless in the area. They protect the friend-tenant who assaults everyone's vehicles. They are overall ignorant, rude, non responsive, and terror negligence knows no bounds. Also the owner/superintendent is always smelling of alcohol but still runs the building despite them putting it in writing to me that he's cognitively unwell and not able to make decisions for their business (as in the verbal agreement he made with me on the 13th of nov to return my last month's rent and allow me to leave peacefully despite the mild and negligence. Since then they've ignored my calls and every email. (See pic for the letter) They are refusing to give me rent receipts (legal requirement) and they haven't returned my key deposit. It's been a month since i has to emergency move my family of 5 out of there so my children under 7 could be healthy. Unit 318 at 20 Elmwood St. needs a lot of work and it's already listed. Also, the building owner and employee smoke on the building booth in the basement and in the stairwells - the smoke kept coming into my kids rooms and nothing got done - even ashtrays here and there left full of buts. Had to tape the putlets etc.(see pic) The railing outside on the 3rd story balcony was never welded together so the corner is completely insecure.

AVOID! AVOID! This company exists to exploit students. Avoid if at all possible. They will hand…read moreyou a unit full of mess and damage, promise to clean and fix it, NOT fix or clean it, then attempt to charge you for damage when you move out. We leased a unit with BROKEN WINDOWS on move in. They promised to fix it on move in and then refused to for our entire 24 month lease. The back door was broken and SNOW ENTERED THE UNIT in the winter but they refused to believe us and fix the problem despite photo evidence. Their pipes broke during a routine shower causing water damage. After fixing the pipe and having a contractor confess that the pipes were at fault, they threatened to sue, despite the tenants being found innocent. They never fixed the water damage in the ceiling which festered for more than 18 months. They did not inspect the outside of the house on our move in tour, then threatened to sue us for damage to the outside of the house that we could prove with photos that we did not cause. After move out they waited several months to inform us we were being charged for garbage removal in a side alley despite the alley being given to us in significantly worse condition. Their contractors are rude and will yell at the tenants, and the administrators do not care for anything except your money. They exist solely to extort money from students who do not have time to participate in legal action. AVOID AT ALL COSTS. Panadew does not deserve to exist as a company, and their employees deserve to feel horrible about their business practices. I would give lower than one star if I could.

DO NOT RENT FROM SHAWNA! She will do everything she can to squeeze every last cent out of you…read more She'll purposefully fix broken taps with broken materials just so you'll have to pay to get it fixed again. She will make up issues like "chips in the paint on the outside of the house" and then charge several hundred dollars claiming the whole house needs a new paint job. She'll try and evict you even though your rent is only two days late. I have never dealt with such a terrible landlord, please beware. She is the definition of a slumlord.