Excellent service. They visit and bill quarterly, but if something pops up in between, they come out within the next day or two and take care of it immediately as part of the plan. They are not the cheapest, but they take care of the issue the first time, every time. Rats chew through the lanai screen because I put out a bird feeder? No worries - they have the solution. Ants get in after rain? Problem solved to never return. Highly suggest simply because when issues arise (and they always do) I'm confident HomeTeam will take care of it the first time, every time. read more

I have to say, I am not one to normally write a review. Since there are not enough reviews to help you fully understand who HomeTeam Pest Defense are, let me provide my insight. I built a new house, so their termite traps were included. After the first year of ownership, it was up to me to continue services. I decided that I would continue service for termites, but add the home cleaning service for an extra $300. That's $700/year! I paid it. During this time, we had ants upstairs in my daughters room, and there has been no food in there. I had to specifically request to have an ant hill taken care of near my A/C unit because apparently it had been missed during the external inspections; even though it was visibly large. Since the spiders like to make my house their home, after a different service, I had to have them come back out to properly clean all of the spider nests that contained eggs. To top this all off, I had to have them come again to address an ant problem in my office. Listen, If I had been paying for this service, $700 a year, I expected to not have insect issues. Instead, I continuously had to follow up with them about not finishing service as paid for, and upon expiration of my account, I was called and asked to renew. I chose the option to not renew, but services continued anyways. I know it states that services will continue until cancelled in writing, but if I speak to a representative on the phone, who calls me to renew, shouldn't that count as well? Apparently not. So now, I sit with an increased charge for $100, after I've decided that I can plant my own ant baits and spray my own yard. This has been a waste of time, money, and effort. As a military member, I know what it means to get the job done, and get it done right. This was clearly not what I expected, and if I am the one customer that seems to have issue after issue, could that be you to? I've been nothing but nice and supportive, but now, I'd rather spend more money to fight over this latest charge than to give them another dime of my money for services that don't do ANYTHING. It's hard enough to do your due diligence and find pest control, but of the companies I've paid for since arriving in Florida 5 years ago, this one I would not recommend. Many others in my neighborhood have already cancelled, or will not renew. I'm sorry, I cannot recommend HomeTeam Pest Defense. By the way, I was driving home 3 days ago, and saw a worker walking up to another house. He was watching his phone while beginning service. I'm sure that's why my house was not properly cared for, because his cell phone was more important than the work he was being paid for. You may get a good technician, but the one I had is not recommended. read more

The office is very unprofessional untrustworthy they charge the monthly service on your account without your permission

Jacob has been servicing our home for years. This company is easy to work with and have no complaints regarding services rendered.

I would 100% suggest the use of Home Team. I was that guy before who refused to pay for it and was convinced I could do a good job myself. Well I never was that good at it I guess as we always bug problems especially living in Florida! And then we moved into a new house that got infested with ants the second we moved in. I mean like take over the house infestation not just a line of ants in the kitchen. I said enough is enough I need to leave this to the professionals. Called a few places and between pricing and professionalism and references Home Team was my choice. A year later I know with 100% assurance it was the right choice. I learned of them through many community references and great reviews. Im now one more person on that list that would swear by Home Team to protect their homes from bugs. Since the day Victor showed up we haven't seen EVEN ONE BUG inside our house in the past year. It was instant resolution to our ant problem and so far 100% prevention from future bugs trying to get into our home. As for Victor our assigned bug guy. He is the utmost professional and extremely courteous. I couldn't think of a better person to be helping keep our home bug free. Thank you Victor and thank you to Home Team!! If you are currently shopping or considering pest control, look no further. Home Team is the way to go! read more

I bought my house a couple of months ago and had my first pest control service from Home Team . Home Teams service was very prompt my appointment was for between 1:00 and 2:00 and Geovanni was here at 1:05 and he was very friendly and professional he explained the entire service to me he did a very thorough job I would diffenertly recommend Home Team plus I received a discount for paying in full read more

Services such as your are a convince to home owners. I gave it a nine as I was a new build and your supervises were designed by weekly homes. I have had your service for two years. I adore my technician. However feel after you inject my home I find too many dying bugs. Oh I am happy they are dying but wonder why I see any at all so a 4 read more

Very upset and for good reason. My husband scheduled an appointment to have our house treated and also have the yearly termite inspection. They were suppose to arrive today between 8am - 10am however no one showed. I call the company around 12:30pm to find out the Tech came on the 22nd and did his inspection and to treat our house. The communication was horrible as we were not notified that this took place. Due to that today on the 26th we were home, missing work and pay to be here to let them inside to inspect since that is what Wendy scheduled with my husband. Now we are missing pay as previously mentioned and they will not do anything besides reschedule. Horrible customer service as it should have been discounted to make up for loss of pay on their account of not informing. Will be switching to a new company, as clients are obviously not put first. Also funny because the Tech said he called and spoke with me on the 22nd. I received a missed call around 2:40pm however I don't know if that was him since a message was never left. read more

What a ripoff. They treated our home for ghost ants, only to find that after a few months the ants returned after their so called warranty. We went to home depot and purchased Terro ant bait for about $ 5.00 and did the same thing Home Team did for $170.00. We can leave bait down year round for less than Home Team charges for one treatment. read more

Ok, Deb Macchi here again. So, I would agree with the five-star reviews about the following: they are efficient, professional, pleasant and a pleasure to work with. HOWEVER, none of that makes up for what they have been doing for the past 6 years (I have been with them since 2013). And I bet some of you are not even noticing what is happening, as I didn't for the first three years. If you check out your bills, they have increased the price of both their exterminator and rodent service EVERY year by close to 5%. My bill for rodent service, for example, was $190 a year in 2013. I just received my 2020 bill, and it is $242.44! I went back and looked at all of my bills since 2013; every single year they increased the price of both rodent and exterminator service by close to 5%!!! This is and was more than the inflation rate in each of those years. I have many services--lawn, irrigation, landscaping, pool, etc., and not one of them has raised their price one penny in the last five years. What makes Home Team Pest Defense so special? They are not increasing the services I get every year. So how is this justified? The most egregious part is that when I called the corporate office, they insisted on transferring me to my local office, which I knew could not speak to pricing. As I was trying to explain that to the woman at corporate, she transferred me mid-sentence (can you say "rude?"). Of course, the Sarasota office told me they do not set the pricing, but they were able to roll back my price to the 2019 rate because I called and complained. So, do you see what is happening? They are banking on people not noticing the increase. If you balk, they drop the increase. As far as I am concerned, this is close to fraud. Suffice it to say that despite the excellent service, I am now in the market for an honest pest control service---even if that means giving up a little quality. Like the Am Ex commercial says: "Integrity. Everything." Obviously not something this corporation gives a darn about. read more