What contractor doesn't wanna get in bed with a builder? This contractor is in bed with the builder of my community. And it sucks.
Taexx (pest control) system gets installed in the new construction in this community but the Sentricon (termite control) system is NOT installed.
TAEXX
I was told by HTPD no other pest control company can use their system... homeowners have no choices of they want to use the installed in-wall system. That sucks and I don't know how they get away with it.
Here's the thing about the taexx system, in this community the quality of build is very, very poor. So what are the chances the tubing is properly installed? Homeowners don't get any pics or paperwork proving the system was properly installed. Read this review: "The installations are eratic, and if there are any kinks in the tubes, or if the installers did not install it properly, such as the hose kinking in the corner of a room when it rounds the wall, that tube is useless beyond the point where it kinks. Also, staples to hold the tubing in place can be applied wrong and can crush the tube. This was a very common occurrence, and the number 1 problem that I found with installers."
SENTRICON
New homeowners get 1 year free termite control from the builder then homeowners can renew annually with HTPD for 4 or 5 years. **UNLESS the new home is sold during that time.** If a home is sold during the period HTPD offers termite control (1st 4 or 5 years) HTPD will NOT allow the next homeowner to continue termite control. HTPD says they do not handle termite control in townhome communities unless their Sentricon system is installed. Here, it's not. Why does HTPD continue to work with this builder when the builder won't install the termite system??? Obviously 100% about easy builder money and not about Customer Service. If this company cared about Customer Service they would insist the builder install sentricon system.
MISCELLANEOUS
In June 2020 a HTPD Customer Service Representative, Christine, sent a letter containing false information to our Board of Directors which was posted to social media. The letter was shared with HTPD and they said the CSR shouldn't have written the letter, they agreed the info was not accurate but DID NOT send a corrected letter. I don't even think the CSR was fired. read more