Very disappointed with my experience. I contacted [Company Name] for a quote and provided all the…read morenecessary project details, including my address. I waited three weeks for a simple response, with no confirmed appointment and no follow-through. Despite multiple attempts to follow up, no one ever came out to look at the job. It felt as though the company may have assumed I wasn't serious about the project or didn't have the budget -- a disappointing and unfair assumption if that was the case. Regardless, the lack of professionalism and basic communication was unacceptable. I can't speak to their quality of work because they never showed up, but based on this experience, I would not recommend them.

Extremely prompt and efficient; had the work done quickly. I got somewhat cheaper quotes after the…read morefact, but these guys were really snappy about getting the job done and I'm glad I had them do the work. Happy with the result, good attitude, polite, and they didn't mind my questions.

The whole ordeal with Carpet Land on Electric Road in Roanoke VA was a mess!! The subcontractors…read morethat lay the carpet had attitude, spoke very little English, made me feel uncomfortable in my own home and cussed. My husband came home early to be here with me. The contractors ripped the step carpet out AFTER they laid the padding and made a huge mess on new padding. They cut a hole in my padding for a "hump" area and when I said something the contractor told me maybe I should get another contractor. I let the manager, Blane, know of what had been done and he called contractor while working at my house and contractor was loud and unprofessional. (I have voice video of this as well) There was not enough carpet that I paid for after contractor had started laying it, so then manager told me they only had a darker color in stock of same grade. (I had movers coming that weekend so had to take what I could get at this point otherwise it would be the following week for carpet) When I discussed the seams the contractor said I would see with the salesman Ron, Ron told me if I didn't want to see seams I should have spent more money. Ron suggested he should just give me a refund and I can go somewhere else, knowing I had movers that weekend! and 3k is what I spent so carpet was not cheap) Nothing less than a jerkface. Contractor asked my husband to do a final walkthrough and left my home before asking my husband if it was satisfactory. Carpet Land is a joke. Never again, and I will be going to the BBB as well. I have videos and pictures to support everything I have said as well.

The manager Keith definitely needs some work on how he handles customers. What a bad attitude and…read moreit showed as the store was empty on a Saturday where other locations were busy. Hopefully upper management sees this and gets this taken care of or finds a better manager with good people skills. We didn't even get a hello when we walked in but was very nasty to us. We will not be returning and are doing a lot of home upgrades.

Update on my review of Rey Hardwood Floor from September 5, 2025 - after talking to Rey, he…read moreexplained what happened the day he did not show up to give me an estimate. The refinisher I had hired to do my floors didn't work out, so I contacted him and he came right out to give me an estimate. They started work pretty quick, and were done in a shorter amount of time than the initial contractor had said. They did a great job! My floors are 18 years old and they now look new! During the process, he answered my texts promptly and addressed my questions and concerns. Would highly recommend!

Always great work and service. Very professional and timely at completing the work requested.read more

Tony and team did a fantastic job installing my hardwoods. Very professional and their work ethic…read morewas exceptional. Thanks Tony

Tony and his crew brought my floors back to life. They show up on time, and he charges a fair…read moreprice. I still cannot believe how beautiful they made my floors. Before Tony and his crew worked their magic, they had chunks taken out, glitter, paint, some spots even worn down to the actual wood with no poly left at all. This was not an easy job. I have included a before picture when they were darker and messed up and after pictures of lighter and perfect. I cannot recommend them enough. Thank you for everything Tony and crew, I LOVE my floors now!

We are a repeat customer, did our kitchen floor first and then did our entire house in LVP with…read morecarpet in the bedroom. They were there for our every need, sent a great team to do the work and worked in a very timely fashion! Would highly recommend for any floor installation you might need!!!!

As someone who has dealt with The Carpet Shop for over 20 years I have found the staff to be very…read morehelpful. From product to price you couldn't find a better place to shop. Before your project stop by and meet the staff. Jim W.