Murphys was once a great place to find anything.Since Mr and Mrs. Murphy have died , unfortunatly,…read morethe store has changed hands. Gone is the feeling of family and familiarty. I HAD been shopping there for over 30 years. since the new crew is now in place new rules. Do Not Loose or misplace your reciept. If you do you are stuck with your purchase. You can't even exchange it. I will now drive the extra 10 minutes to Home Depot where customer service has not been forgotten

I like shopping at Hornung's TruValue Hardware because of the personalized service. There is always…read moreStaff around to assist or answer questions.

Took the lawn tractor I bought from Hornung's a couple years ago today for a repair. It's mowing…read moreseason so I suspected a significant delay but instead I was told that they didn't care that I bought it from them, they won't taking any repairs from anyone. Wow! That's lousy customer service!!!. Had they told me when I bought it that I was on my own for repairs I would have purchased elsewhere. Very disappointed!!!

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.

I've used Robert and his company on several occasions with 100% success rate…read more One morning my e-mail program froze and would not re-open. Robert dropped whatever he was working on and remoted into my system, found the issue, and had me back up and running in less than 10 minutes. Very knowledgeable, friendly, and affordable.

From the owner: Provides on-site or remote support specializing in network configuration and security, software and…read morehardware procurement, cloud services, cybersecurity, IT training, and much more!

The only place around that sells legitimate Ben Moore paints! I drive 60 miles round trip just to…read moreget my paint as although one big name hardware store advertises that they sell Ben Moore they do not ever have it on hand nor do they help or have any knowledge of paints in my past attempts to purchase. This store is helpful and had everything I needed.

They are always so helpful picking out paint and matching colors with decor ! Love how they keep…read moretrack of all my purchases for future reference !

We bought a bathroom vanity and cabinet from them which were beautiful. We returned to order a…read moretubshower, fixtures and shower door. Since the item was so large, we asked for it to be delivered which was an 80.00 added fee. We told the saleswoman the width and depth of the shower that we wanted (having no idea that the base of the shower could be three inches high or 9 inches high). The sample tub shower on the floor had a 3 inch base, which is what we wanted as we did not want to have to 'step up into' the shower. The saleswoman did not inform us that there were two sizes of thresholds. The shower arrived with the 9 inch threshold. Our contractor did not notice the 9 inch base until after we had brought the shower into the second floor bath through the wall of our house as it would not fit through the doorway. The wall was already sealed back up when it was noticed. However the shower door that also came with the shipment was sized to fit a shower with a 3 inch threshold. So the shower doors rose 5 inches higher than the top of the tub shower. We also ordered the door in Polished Nickel. All of the hardware was Polished nickel. My fault for not looking at the receipt after we ordered; the hardware was Polished Nickel but the door was ordered in Brushed Nickel. Our contractor made the shower door work by building blocks between the door and wall, but the shower still looks out of place. When I called and spoke with the saleswoman she initially tried to blame our contractor for not reading the schematics correctly. Then she asked if we purchased the shower doors from Swartz. (Of course we did) When I asked for a possible discount on the faucets that we still needed for the vanity, she offered a very small discount (we got them at Lowes for way less than her offer with discount) She did not even offer an apology for the rather huge mix-up. Nor did she offer me the opportunity to speak with a manager about the issue. Nor did she seem to care at all about her failure to check her own measurements when ordering the shower doors to fit the tub-shower. So I wrote this review, which is a shame because they do have lovely items.

I was contacted by the owner and she apologized for the experience and mentions that it will never…read morehappen again. I plan on giving them a second chance by visiting them for our next renovation project.