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    Hometown Wireless Communications

    1.0 (5 reviews)
    Closed 9:30 am - 6:00 pm

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    5 months ago

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    9 years ago

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    Computers Unlimited

    Computers Unlimited

    1.0
    (3 reviews)
    $$$$

    Horrible!!! My father signed up for Internet & never received the wireless he was promised. When…read moreattempting to get his money back, the owner got loud & raised his hands at me. Police were called & small claims court will be used to recover the cost of the equipment purchased. Do NOT use this provider.

    Run as fast as you can! If there was an option for no stars, that's what my rating would be…read more We are shocked and appalled by the experience we just had in the store at Computers Unlimited of Zephyrhills not more than 30 minutes ago. More than six months ago, we signed up to have a wireless internet tower installed on our property, and we paid the $2,500 fee for the cost of the installation of the tower. Per the several emails prior to our visit, plus the discussion that occurred during the sign-up process in the store, we understood it would take six months to install the tower on our property. Fast-forward to about five months after signing up - I made several attempts to reach out via email to inquire about the status of our tower project, as NO WORK WHATSOEVER had been completed. I received exactly 0 responses to these emails. As the six-month deadline approached, I began to make daily calls to the store in an effort to get a simple status update on our project. I was extremely polite and respectful each time (even though, obviously, their customer support skills were severely lacking at this point). As the six-month deadline came and went, I continued making attempts to get an update. Finally, I received an email from the owner stating that someone would contact me by phone within the week to inspect the property and begin installing the tower. I'm sure by now you can guess what happened. No one called. No one emailed. Nothing. Finally, we'd had enough. We went back to the store in-person and asked for a refund. **BEWARE** Computers Unlimited has a "No Refunds" policy, which they seem to think extends to projects that are 0% completed and past the agreed-upon deadline. We were told by Max, the "Store Manager", that we would need to call the store owner, Rod, to ask for our refund, after being reminded several times of their "No Refunds" policy. When I expressed my dissatisfaction with being forced to call the store owner myself (shouldn't THEY be the ones calling their boss to request authorization on a refund???), I was invited to "Get the F*** out of [his] store". Realizing this was a lost cause, we informed him he'd be hearing from our lawyer and we'd see him in court. In anticipation of this kind of experience (see various other reviews posted here and elsewhere by other customers with similar experiences), I had my phone recording a voice memo during the entire experience, and you can clearly hear that myself and my aunt were both polite, but determined in our language, to get the refund that we both believe we deserved. The first person to use coarse language was sweaty Max, who apparently can't handle a pair of customers asking nicely for their $2,500 back. I'll be posting a link to the aforementioned voice memo shortly. In closing, this is less about the money now and more about the outrageously offensive "customer service" experience we've had with Computers Unlimited. You can't pay $2,500 for something and get absolutely nothing in return after six months, and pretend to have an enforceable "No Refunds" policy. I'm sorry, but it just doesn't work that way. Stay tuned for updates as we move through the legal process.

    Bright House Spectrum Services

    Bright House Spectrum Services

    1.2
    (18 reviews)

    Totally disappointed in this establishment. Was without power for 9 days once we got the power then…read morethis company allows a contractor to enter my fenced yard leaves my gate wide open allowing my 15 yrs old blind Chihuahua to either be picked up or wonder off. He wouldn't have wondered off since he's blind, sweet natured, lovable not like most Chihuahua's. Upon calling the company very insensitive. There should be records to tell me what contractor was in my yard. Having a fur baby for 13 yrs they are family.. not just a dog.. UPDATE: it's been 5 days this company finally got back to me with a forward pic stating the contractor took a pic of deceased animal saying that's the way they found him.. How Cold!! But there isn't any remains.. what happened to them.. (5) days later the field operator forwards this pic #2 how cold & where if the remains?? What did Spectrum do with my precious Elvis remains..

    They spend lots of money for advertising but their help staff is terrible. You cannot pay the bill…read morefor mobile unless you use a credit card. As credit cards take percentages of the bill for themselves; this company is not run with any financial knowledge. I have had a overpayment balance for years but now they say, they did not get the money, automatically sent by my bank. The bank proves they sent it but obviously, someone that is suppose to work in collections had misplaced the check. Terrible. I will be changing carriers. Too much money on advertising and not enough on keeping customers.

    Hometown Wireless Communications - computers - Updated July 2026

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