Totally disappointed in this establishment. Was without power for 9 days once we got the power then this company allows a contractor to enter my fenced yard leaves my gate wide open allowing my 15 yrs old blind Chihuahua to either be picked up or wonder off. He wouldn't have wondered off since he's blind, sweet natured, lovable not like most Chihuahua's. Upon calling the company very insensitive. There should be records to tell me what contractor was in my yard. Having a fur baby for 13 yrs they are family.. not just a dog.. UPDATE: it's been 5 days this company finally got back to me with a forward pic stating the contractor took a pic of deceased animal saying that's the way they found him.. How Cold!! But there isn't any remains.. what happened to them.. (5) days later the field operator forwards this pic #2 how cold & where if the remains?? What did Spectrum do with my precious Elvis remains.. read more

They spend lots of money for advertising but their help staff is terrible. You cannot pay the bill for mobile unless you use a credit card. As credit cards take percentages of the bill for themselves; this company is not run with any financial knowledge. I have had a overpayment balance for years but now they say, they did not get the money, automatically sent by my bank. The bank proves they sent it but obviously, someone that is suppose to work in collections had misplaced the check. Terrible. I will be changing carriers. Too much money on advertising and not enough on keeping customers. read more

I am looking for help to break the Spectrum monopoly in Orlando, FL. I have not had Internet service for about 3 weeks (no hurricane, natural disaster -- just bad service). I am current on my bill and still being charged for service I do not have; I was told I have to call back to receive credit. Do not use Spectrum or their cell service. Let's GET RID OF SPECTRUM. Alternative to Spectrum phone: Best Overall: Visible. Best Family Plan: Total Wireless. Best International Calling: Straight Talk. Best Perks: US Mobile. Best for Wi-Fi: Xfinity Mobile. Best Budget Pick: Page Plus. FCC I am calling you next. read more

I'm grading this on two points. The first one is their customer service unfortunately very poor and what I mean exactly is that they do not tell the truth, on more than one occasion I have received two different stories every time. They are not honest with their pricing upfront. The streaming TV section has contacted me on more than one occasion and misled me on pricing so twice I have not signed up because of this. You would think he would learn your lesson what's so hard about being truthful read more

Terrible. Picture goes out. Volume goes out. Service is horrid. Internet is awful. DON'T Make the change! Even the techs say it's awful! They over charge and will eventually go the way of Blockbuster Video. And I will laugh!!! read more

I am a medically retired Navy veteran and DoD employee. In January of 2021, I had a sales agent from Spectrum knock on my door. After telling me the Deals they had to offer and the "Contact-Free" installation they offered I told him I was not interested. A week or so later a banged-up box was placed at my door. Inside contained a Router and cable box from Spectrum. (Very cheap in regards to size and quality I might add.) During the time we received this package my wife, a Day Care Director, and I was on Isolation protocols due to exposure to COVID-19. At this point, I should have just taken the Equipment to the Spectrum office and said there was a mistake. I am currently with Frontier and do not want Spectrums services. However, we were isolating and were not leaving the house. Sadly, after isolation in which we did have symptomatic COVID-19, I forgot the Equipment was in the Garage. A month later I get a bill from Spectrum for Internet and Cable service including a late fee. I immediately called Spectrum and explained the situation, and that there was a mistake. I never signed anything from the salesperson that came to my door. I never even open the equipment they sent me. They said that the billing cycle started as soon as the equipment arrived at my door, 30days had passed without me returning the equipment therefore I could close the account, but I was responsible for the $200+ dollars owed on the account. "I have never used your service," I exclaimed. "I never signed anything, and in fact, I don't even know how you got my phone number (which they used to verify my account)," I said. I explained to them what this business practice was like, If I went looking at cars at a dealership, the next day a car showed up in my driveway, and I was responsible for the payments. It's ridiculous. The customer service rep I was talking to refused to let me speak to a supervisor and all he did was close my account, "TELL ME" to take back the equipment (That didn't order), and pay the bill because even though I did not use their service. I did not bring back the equipment promptly therefore the bill stands. I told him this was criminal and if any of this showed up on my credit report I would seek legal action. Please warn others of the Scam. Thank you. read more

If I could give them zero stars I would. After being a faithful customer for 2 years the put in a 33% increase in the price for my services. I called them and they would only reduce that price by a very small amount. When I informed them I was going to change to another company their response was very terse. They didn't want to do anything, even though new customers were getting service for half of what they wanted from me. read more

Who's always by frame between 330 and 4 o'clock we had a guy come out and he replaced the wire and now we don't have any buffering at 3:30 to 4 o'clock read more

They act like there is no contract which, in fact, is a license for them to inflate, pad the bill for unwanted services & overcharge. Their practices are predatory & recommend using ANY other service beside them. Them are truly reprehensible. They raise their service for me around $10 plus monthly for the same service. Sorry I ever have them my business. read more

Spectrum suck always going down canceling not worth the money payed they can't get it right always giving excuses cancel

Worst cable/internet provider. Had Comcast back in Virginia and much more channels at a much lower costs. Cable frequency freezes a dozen times a day. Called cs but after 39 minutes on hold. I give up hope of ever reaching anyone. I called several days in and row with same results. I like playing internet games and Spectrum again lets me down. The game will freeze and/or drop me. Played these games on other internet and never had any trouble. It seems Spectrum is spending all their money on cell service. A ton of commercials but based on their cable/internet service, there is no way I would even try their cell service. read more

Sales representative Atil joseph scammed me into getting the spectrum service and subscribed my home even after I said I didn't want it. A couple days later I received a bill for the services from spectrum I got transferred 4 times before I got a representative that would cancel it for me. Internet and cable is horrible do not recommend. read more

TERRIBLE! If you sign up with them, watch your bill. They will add items to your bill then refuse to give a refund, not cancel your service when you call and tell them to and charge for a full month 2 days into the current month you cancel. Never again... read more

Recently we've been having a lot of issues with our WiFi connection going in & out. We called & had someone come down in which they spent an hour "fixing" the issue just for it to happen 45 minutes after they left. Then when we called & tried to have someone actually come fix it they made us wait a whole week before they could even come back. We thought all of our issues would be fixed the second time they came but once again. In & out connection. I understand Covid-19 hasn't made it very easy for them to come out & service, but to have them come out twice now & still not fix the issue is utterly ridiculous. If I could rate them ZERO STARS I would. I do not recommend them no matter what the situation. For the price we're paying for high speed WiFi we shouldn't be having constant issues with it dropping. Very disappointed to say the least. read more

Insane prices for poor service. In-store waiting times: over 1 hour. Spectrum app for Roku worthless with constant tiling. Spectrum knows of problem over a year, nothing done. If I had an alternative would take it. Unfortunately, Spectrum a monolopy in Hernando county. read more

The wifi is ok but even the fastest speed will not down load a movie fast. The cost is ridiculous compared to other companies right now. I tried to stay with them by making 4 calls. I was told no they will not give me any other advertised packages so I called their competitor and changed. On the fith call to cancel service I was then told they could work with me. I can only laugh at this. If they wanted to keep me as a customer why did they not do so on the first 4 calls. The real funny thing is when you go to the local shop there is a huge line of people returning equipment for cancelations. I would say that speaks for itself. read more

do not use this cable company, my dad cancelled his cable and returned all of his boxes july 7th 2 days after the new billing cycle so they say, he received a full bill for the full amount for july5-august4th although he doesn't have cable or the boxes because their very fine print in the bill states they don't care if you cancel during a billing cycle they still charge you for the whole month! the customer service rep did not tell my dad this when he returned his boxes and cancelled on the 7th. he is in the hospital with covid and spectrum doesn't care, they won't let me discuss the account and expect him to call them when he gets released from the hospital as his priority. he has been a customer for over 30 years when they were originall time warner and they treated him like this so they won't treat you any differently. when you decide to cancel your service which you will when you see how horrible of a company they are make sure to read the very small print in your bill and cancel before the next billing cycle because they will steal another full bill from you. i switched to att years ago because of their tactics, they need to be reported to the news. they are thieves and liars. beware and i hope they go bankrupt. read more

This has got to be the worst cable company ever. Our years is now over and o Cable and lousy internet services went way up. The entire year from the day I got spectrum my TV and internet went out every day for 8 months I called them almost daily and the would send someone out and they never could find out the problem until an older.man put a ladder up at the telephone pole and climbed to the top and fixed it. It still goes out and tonight it has went out 3 times and when I call a recording tells me they are doing maintenance and will not let u talk to a human. If u get this company I have warned u so don't go crying about the lack of service. I set again tonight without tv or internet and I am paying them to do what? If I don't make may payment on time they shut me off but they can shut down your service and take your money no matter what. I am done with this company done no more wasting my time and money and agervation. read more