Sarah has been an incredible help in getting us up and running for a storage facility in Lima New York. She really has gone above and beyond for us and providing superior service. I would highly recommend honeoye falls mini storage to everyone. Sarah was even kind enough to provide us with her direct phone number to contact her with any questions or issues we may have. You do not find that kind of customer service anywhere anymore. We appreciate you. read more

I have always paid on time as I have automatic payments, my credit card expired and I had to call to register a new cc, but I didn't know this until I was receiving reminders that payment was late. My husband called the week prior to rectify the situation and left a message and the manager stated she didn't receive any message and I would be in fact receiving a late charge I called on January 5th and spoke to the manager to register my cc for automatic payment. I was told there is a 5 day grace period for late fees and part of those days included a holiday and 2 weekend days so I didn't feel I should be charged a late fee. She insisted that I would be charged the late fee bc I was late. This is how they treat customers who have never been late on a payment and who tried to contact them and they didn't return a call and then they couldn't be reached due to a holiday. The woman "managing" refused to let me speak with the owner, has a horrible attitude and is just all around an unfriendly person. There are the same sized units down the road for $37 less a month and with wayyyy nicer people to deal with. If anyone knows the owner I would love to talk to him about the customer service his customers are receiving! Now she has locked me out of my unit and I can't access my belongings, until I pay the "late fee". Is this real life? read more

They are conveniently located for the honeoye falls lima area. Blah blah blah. I'm writing this to change my original post and this is the only way to do it i think. read more

Office help is rude, not helpful. Expect problems unless you agree to sign up for automatic and annual payment. As a person with limited means, don't expect any grace periods or forgiven late fees if catastrophic illness befalls you. Expect multiple and incorrectly detailed receipts if paying monthly. Normally I would address the owners of a business directly, and not resort to publicly airing my grievance, but good luck finding out who is behind the LLC. read more

I rented a unit online for my mothers belongings as she is a traveling RN moving back to the area to serve in Rochester in the midst of the COVID pandemic. During the rental process it asks you what items you will be storing. I stated we were storing furniture such as a couch and other one bedroom apt items. I picked the size that deemed it should fit a one bedroom apt. (I did not get to choose a specific unit or location of the unit itself.) Upon getting to the unit, it was an indoor unit which you had to enter the building through a doorway. Unfortunately the couch was unable to fit through this doorway. We moved on a Saturday so upon calling to attempt to rent a different unit There was no answer and no call back until this morning. We had to pay for a different unit in a different town. Upon the call back they stated there was nothing they can do and rental fees are non refundable. I was not allowed to speak with a manager and was hung up on while stating I felt I was mislead to rent something I in fact could not use. It's very upsetting and I don't want anyone else to fall into this situation where they are paying for something they will not receive. read more