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    Honeyman Rick Ford & Mercury

    5.0 (1 review)

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    Town & Country Motors - Service department too

    Town & Country Motors

    (12 reviews)

    I would give this place a negative number if I could. We drove 3 plus hours to get to this joke of…read morea car dealer. We came from Missouri. We get there and a guy was hauling a trailer around with a pick up about hit us, there was a stand off between us and the person hauling the travel trailer. My wife backed up. We seen the 2005 Ford f-150 5.4 engine we were looking at online. And let me tell it was nothing like it showed online. It was scratched up. Beat up,the tail gate was all scratched up look like they were new scratches. It was very dirty. I worked at a dealership, and we would never ever show a car or truck in condition. It was nasty. Well, a salesperson came out his name was Adam. He did not know much about anything. We asked where Justin was the owner, I guess. And Adam said he is hauling that trailer that about hit us. Well, we started it we started it up sounded good at first, then we had Adam move it up by the building, He wanted to make copies of our driver's license. So we could drive it. I heard funny noises coming from the engine. I knew what it was it was the valves rattling. Sounded like a diesel. We test drove it and it was making sounds like a storm siren. I thought maybe it is the tires I told my wife. Later I think it might have a wheel bearing going out. We brought it back and by this time Justin helped . I told him about the wheel or tires were making a hell of noise. Oh! driver's seat made breaking sound like it was about to give out. Well, Justin took it out and drove it i go you hear that noise he said he did not at first. Then did, he said it was the tires because he heard me mention it. I sat in the back it was a 4 door. To see if I could hear anything. the answer was no on that. We came back to the dealership and I asked about the brakes he said they were in good shape I looked and felt the rotors on the front. They had groves in the rotors where the rivets was eating them up. By this time after they said all 5.4 engines sound like that. I thought you are full of crap! I went inside the building with Justin. He thought he had it sold. My wife was on the phone with the lending company. She came in and I said do want to discuss this in private? She said yes. We told them we were going to go gas for car. Which we did. I called the Ford dealership in Topeka. And they knew why the engine was rattling for right off the bat after I told them it was a 2005 5.4 engine and they told it was the Cam Phasers getting ready to go out 5.4 's are note for that. They offered to let us drive to St.Joseph Missouri to have it looked over. We declined. And when we were out driving it the 3 of us. I said I will asked this one more time. Will you come down on the price he sounded like I dare you you! We do not Negotiate prices. The pickup was 8900 and since you are vet we brought it down too 8600 . This was Justin talking. Well, what put the nail in Town and Country coffin was, they did not guarantee it would pass Missouri vehicle inspection. And if it did not we were SOL. They would NOT give us are money back! So when we got gas and I got done talking to the ford dealership in Topeka, I called them up and told them we were passing on the pickup .Cause I talked to the Ford dealership. Justin reply was how do they know? lol! They have not seen the truck. I said we will pass and kept driving back home. Do Not let them fool you ! Dennis and Myra Moore. 5/24 /2024 Do not believe their pictures of they inventory. Oh I asked if they had another5.4 on the lot Justin thought and said no. Cause I wanted to listen to another 5.4 see if the valves were ratting. I think they did but he was not to start another.

    I drove five hours to pick up a vehicle. They sold me a vehicle with two different size tires on…read moreit. You can't do that for multiple reasons. They are refusing to pay for the mistake. Do not deal with this company. They are shady and they don't care. Justin will lie through his teeth. If zero was a rating I would give that.

    Honeyman Rick Ford & Mercury - car_dealers - Updated September 2026

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