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    Morrill Collision Repair

    4.0 (4 reviews)
    Open Open 24 hours

    Services - Morrill Collision Repair

    Bumper repair

    Collision repair

    Dent removal

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    Ask the Community - Morrill Collision Repair

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (38 reviews)

    We reserved a vehicle two weeks in advance because we needed to transport family members across the…read morecountry for the funeral of a close relative. Fewer than 15 hours before pickup, and only after 5:00 p.m., we received a call saying the type of vehicle we reserved would not be available. Even more concerning, they could not tell us what vehicles would be available the next day. There was no meaningful apology, no attempt to solve the problem, and no practical assistance offered. We were simply left to scramble at the last minute during an already difficult family situation. I get that people may not bring vehicles back or other things outside of the company or branch's control, but offer a free tank a gas or a discount or something right off the bat to lessen the failure. Find common ground. It was a terrible and gut wrenching experience knowing that we were going to have to solve this ourselves with a creative solution because this employee had no sense of customer support or the branch didn't empower him to solve problems. He just kept talking and talking without actually saying or offering anything helpful. If there is a potential issue with a reservation, customers should be contacted during regular business hours, while other options are still available. Waiting until after other Lawrence rental options have closed is not just inconvenient; it is deeply unprofessional and inconsiderate. A reservation made weeks in advance should mean something. In this case, it did not. Buyer beware; their word is meaningless and their customer support is absent. Thank goodness for Avis on 23rd St.

    Horrible! When we picked up our rental, they said the car we rented wasn't available and gave us…read moreanother one. We were dropping off in Texas and I think they were trying to send a damaged car. The agent spent a long time with my 26 year old daughter going over all the current damage. OUR MISTAKE - we didn't ask for the report - ALWAYS ASK and TAKE YOUR OWN PICTURES before you drive away. When we returned it in Texas the agent there could not pull up the computer at all. She noted hail damage to the roof (like 3 tiny dents) and damage that was there when we picked up. She told us to go into the Lawrence location when we returned to make sure all was ok. We did that. They told us everything was good and we didn't need to do anything else. 2 months later we got a bill for over $2,000 in damages! I tried to dispute the damages - but you never talk to the same person and they always said, you will need to talk to "this guy". They passed the buck from the bottom to the top. We asked for the reports on the car before and after. We only recieved the report after - NOTHING from before. The claims department said that there was NO damage to the car when we picked up!!! BOLD FACE LIE!!! Whats worse is there is absolutely NO ACCOUNTABILITY on Enterprises part. They can tell any lie they want and you have NO say because they know that it will cost more to get an attorney than it will to pay your deductable. Also, we were told that it is protocol for the receiving rental company to list in detail the damage and include their own pictures. This was not done, the pictures were from a body shop. Too many players not doing their job then trying to cover their own butts by passing this off on us. I will NEVER rent from Enterprise again - If I ever rent at all. I have never had any issues renting cars in the past. And after reading all these reviews, I'm not sure how they are still in business. Don't bother leaving a scripted reply about how "you need more information about this so you can look into it"! You clearly have no intention of correcting any of the complaints made here. Just a crappy business that takes advantage of it's customers.

    Morrill Collision Repair - bodyshops - Updated July 2026

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