This facility is clean and the staff is exceptionally friendly and knowledgeable. I've had…read moreexperience with other hospice facilities and Angela sets the standard for quality care.

There is a staff member at the Angela Waterford hospice facility who is horrible. The first night I…read morearrived after-hours, frazzled and heart beating in my chest, she coldly opened the doors for me when the automatic opener didn't work, then coldly marched down the long corridors in silence- obviously annoyed that she had to leave her desk. I have caught her gossiping negatively with other staff members who, though mostly lovely, seem intimidated and unduly influenced by her military style meanness. There is very little family support at the Waterford facility (grief counseling once a month) and adding an unwelcoming, unkind personality to the mix during an already stressful and surreal experience is too much to deal with. There's a reason for the saying ''one bad apple spoils the bunch.'' She seems to be a ringleader... and her energy is a downer.

Nursing care, PT & OT were excellent. Office/social work staff along with directors need to get on…read morethe same page with care of your loved one. Your admission meeting is an entire week after your stay begins. NOTE: only a short term stay facility. It never used to be. Try repeatedly to push the patient out the door even though the patient is no where near ready to leave. Your surgeon or PCP have no opinion on their patients care. They should be the decision makers. Instead the office staff blames early release on the insurance reviews which are completed by people in another state who only rely on the notes from staff. So unprofessional, & cold! Only Marywood's physician who is elderly himself makes the decision on when they are ready to go. This is NOT how our senior community should be treated.

My uncle is a resident here. He recently had back surgery and can't stand or get in and out of bed…read moreby himself. After physical therapy, they wheeled him back to his room and left him there -- alone, unable to move, and without access to the call buzzer. When he needed to use the bathroom, he literally had no way to reach anyone. My mother asked for help three times, and they still ignored her until she finally got angry. This place is a disgrace. The staff act like you're bothering them when you ask for basic help. They ignore call lights and leave people waiting who clearly can't fend for themselves. Please -- do not ever send anyone you care about here. No one deserves to be treated like this.

Taliba Daniels.. Is a great worker and tech for st. Marie's…read morehospice people love her tremendously. She's a hard worker and a great medical activist.. she shines every where she goes. My name is Marcus. And I'm head management at blessing hand s.

We spoke with several hospice services and we're glad that we chose St. Marie's Hospice! The level…read moreof care and service given to mom is nothing short of Amazing! Thank you St. Marie's Hospice for all you do.

The worst!!!!! Never use this company. My special needs Aunt…read morewas dying in a nursing home. I called and said "My Aunt is dying and I can't handle this, I need help" The hospice nurse said " I was just there this morning and she was fine" well, she was not fine. My best friend is a hospice nurse with another company. I video taped my Aunt and counted her breaths. My friend said she is dying. She said ask for morphine because they gave my Aunt nothing. Dying special needs and no meds. Unreal. Still being tube fed up until the end. A total heartbreaking nightmare for me. I was screaming, GET THE MORPHINE!!! Finally she got it, surprised I was not arrested. She got it and then passed away 15 minutes later. Total nightmare that haunts me. Never use Seasons hospice !!!!!

My 95 year old Mother was under Season's Hospice care for a year at an assisted living home the…read moreentire one year Covid-19 lockdown. I depended on them to give me a full report after each visit. I found out that one nurse who was supposed to visit face to face with Mom was actually calling the head nurse at the Home to get a report from her car, and would relay Mom's vitals to me like she was actually there. When I asked the nurse about something specific pertaining to Mom, she would quickly tell me she was doing fine and would change the subject. I found out from the Home admins she was not even going into my Mom's room. Well, my Mom passed away on March 8th 2021, and not one nurse came to visit her during the last week of her life. All they were doing was prescribing more and more morphine until Mom was a vegetable and hadn't been able to eat for four days before she cruelly died. The Home asked me if I would like to be Mom's care giver the final days and had I not been there to give Mom water and whisper support to her, she might have died sooner. For the last days of Mom's life, the Home acted as if their hands were tied being under Hospice care and Hospice acted as if Mom's final days were the Homes' responsibilities. Mom passed on March 8th and I have not received any condolences from any nurse that had visited her for the past year. The only person to call was Lynn, a social worker who has been monitoring my health and well being during since the start. Shame on you Season's Hospice for not caring about my Mom even in her final days under your care. You had no problem billing my Mom's Medicare for a year though. Andy Z.

I met with Isabella and Kristie they are super helpful and kind, very welcoming community!!!! super…read moreclean 10/10 would recommend to everyone!!

My grandfather has not had a good experience with this facility. Here are the reasons why…read more 1)The director of the facility chooses to speak to family rather than the residents themselves involving issues. This contradicts the "independent" living motto and emphasizes "dependent" living. This can be harmful to senior citizens because it takes away their autonomy and makes them feel as if they cannot solve problems on their own. It also excludes residents who are fully mentally capable of communication. Not all residents are created equal - some do not have any major ailments that produce cognitive difficulties. 2)They serve cold dinners to your room and their solution to the problem is to serve sub sandwiches 3)They will skip dinners that you request to be brought to your room, and if confronted about it, the cooks ignore you and act like you do not exist. 4)When you request a drink and it is "out of stock" they do not offer a solution. Instead, they say they're all out and walk away like you are an annoyance. At least there are some good workers who hear this conversation and check the stock to see if it is truly in stock, which then come to find out, the first worker was too lazy to check and it can be provided to you. 5)They do not do laundry regularly. They blame it on staff issues. I'm fact, after requesting for two months for your bed sheets to be washed, they will continue to blame it on staff and eventually you depend on your family to come and wash your bed sheets. 6)You will get bleach stains in your clothes when they do your laundry and instead of it being the staff's fault, it is your fault for spilling something on it. They do not even offer to replace your clothing. 7)If you have circulation issues and get cold easily, and the heater breaks, it will take days to repair it most likely because of staffing. It will also take multiple reminders. Overall, it seems as though the staff talks down to the elderly like they have the mental capability of a 5 year old. They ignore, deny, and blame you on issues that the facility is responsible for. It seems as though it is a waste of money to live here because they ruin your clothes, do not bring meals to your room when offered, do not take you serious or refuse to speak to you about manners regarding your stay, and their equipment breaks in the room that you stay in. I suggest you look elsewhere for a place to live if you have an elderly person you care for deeply and you want them to be heard and respected.

I'm very disappointed in the care from day one my loved one entered this place. She was only there…read morea day and a half. When I walked into here room for a visit there was another resident in my love ones room taking food off of her tray and no one attending to her or my family member. I had to walk down to the nurse station to ask them to come to my family members room to see what was going on. In the meantime my love one was cross way off the bed and screaming that her buttocks hurt because of bedsore's. I immediately ask them to call an ambulance to send her to the hospital o treat her for the bedsore's. She never returned after being treated at hospital because she was recommended to go to rehab. They are charging us for time she hadn't been there 3 months. It seems they're only interested in getting the money and not giving the care that each resident should receive. This place needs to be reported to Ombudsman and the State LARA

There are several violations for not having enough staff, leaving residents unattended, a resident…read moreeven escaping out the window. All of these are on the Lara website! My mother was here far too long and the care continually got worse and worse. We did not have a good experience and I would NEVER recommend this place to anyone!!! The violations on the Lara website speak for themselves.

Great staff and a perfect place for mom! Seta and Nick are wonderful. Book a tour and decide for…read moreyourself!

Do not take your loved ones here as long as they have Advisacare taking care of the medical…read moreservices. Advisarcare is terrible. You pay good money for assistance and you get none. Would you want your loved one to wait 30-45 mins for assistance to go to the bathroom. After a while they don't even respond to the fob button. American House staff is nice, but until they get rid of Advisacare, DON"T take your loved ones there.