This facility is clean and the staff is exceptionally friendly and knowledgeable. I've had experience with other hospice facilities and Angela sets the standard for quality care. read more

There is a staff member at the Angela Waterford hospice facility who is horrible. The first night I arrived after-hours, frazzled and heart beating in my chest, she coldly opened the doors for me when the automatic opener didn't work, then coldly marched down the long corridors in silence- obviously annoyed that she had to leave her desk. I have caught her gossiping negatively with other staff members who, though mostly lovely, seem intimidated and unduly influenced by her military style meanness. There is very little family support at the Waterford facility (grief counseling once a month) and adding an unwelcoming, unkind personality to the mix during an already stressful and surreal experience is too much to deal with. There's a reason for the saying ''one bad apple spoils the bunch.'' She seems to be a ringleader... and her energy is a downer. read more

Angela Hospice lived up to their promise of making the final moments more comfortable for the individual and family. Not only did Angela provide professional, compassionate and person-cented care, they did so with incredible humanity and grace. Even when we came to the "nitty gritty" of finances and paperwork, they showed incredible grace and professionalism. A tip I received from a social worker was to take a good look around and "trust my gut" about whether this felt like a comfortable place for my loved one. Prima facie, it did, and in the end, it absolutely was. read more

Angela Hospice has wonderful people, everyone was kind ,patient, respectful and extremely helpful. I would recommend them 100% They made a difficult time less stressful and manageable. read more

Excellent nurses, beyond compare , very experienced , devoted, great team work Administration inexperienced, concerned with filling beds, pushing nurses to do More with less , ex. Admissions Poor example of lovely mission statement over the door . Cold , dictator at helm - classic narcissist Nurses at bedside need a union . read more

y mother was referred to hospice care for end stage COPD. I heard wonderful reviews about Angela Hospice and set my mother up with their in home team. My mother, scared of death, expressed suicidal ideation a month into their care. The staff not only handled this situation not compassionately but not professionally. They didn't know how to "deal" with a patient that expressed wanting to end their life. The social worker even threatened to notify adult protective services on the family due to not wanting to put our dying mother in a group home. A week later, the hospice board determined my mother no longer needed hospice and recharged her from their care. *liability*In the following 2 weeks she was hospitalized twice and recommended she get back in hospice care. We went with a different company. One month later, my mother passed. My mother didn't need to suffer through two more serious hospitalizations. Mental health at the end of life is just as important to be educated about as other times in life. The complete disregard for my mother's humanity and the complete lack of compassion to the family has haunted us in my mother's final days. If you are in search of hospice care for a loved one, use any other hospice company. read more

Angela hospice took care of my mother-in-law they were great. Very caring and made her comfortable. read more

At Angela Hospice Care Center: The Staff is compassionate, pleasant, and efficient. The Facility is clean, spacious, attractive and quiet. Our Family is impressed and very grateful for the care & concern that was shown to my Husband, Lester Jones. Patty Burnette-Jones P.S. Please take a few minutes to read in the Bible, the 3rd chapter of the Gospel of John, verses 16-17, then think about how it relates to You. read more

Avoid this place at all costs. My mom was referred by the hospital to Angela's palliative care for a visit specifically within a few days of discharge. The nurse, Theresa, didn't return a phone call for days, and only after I got the hospital involved. When Theresa finally called, her visit was scheduled for over a week after discharge. By that time my mom was in hospice. So basically no one from palliative care ever came or did anything for us. When we tried to switch from palliative care to hospice, the woman on the phone said she had no idea when someone would call us or come to the house. We called Hospice of Michigan instead, who met with us that same day, set up everything, and had a nurse to the house the next day. Angela's was unhelpful in basically every way during one of the most stressful times imaginable for my family. read more

Love them! We are taking care of my 104yr old grandmother at home, so I don't know about the center but their home care services are wonderful !! My gma actually graduated from hospice this summer and now I'm just thinking about how much I'll miss ALL her nurses (Gretchen and Jenna especially!) her cleaning nurse (Grace) as well, and even her social workers (David and Jasmine) The best team I could ask for !! read more

I got two calls this morning. The first one stated it was a female looking to talk to about an inpatient. The second one was from the same person, just wanting me to call back. So I did. Was on hold for a minute, don't hit number 1 cause it just takes you to where you are when you call, and then a guy answered. After I said that someone was trying to get ahold of me, he stated 'sorry, we called the wrong number'. My thing is, how did that happen twice, with an hour in between? Also, my voice-mail has my name in it, so unless they don't have a list of names to speak to... Then, the guy says 'yeah, I was the first one to call you', no. No you were not. The first one to call was a female presenting voice and different name. 'Oh, well we called the wrong number.' After that, I was done and hung up. I wouldn't trust this place with the way they act and are so careless to make sure you're information in the computer is correct. read more

This hospice was recommended to my husband and I by Karmanos. At the time, we met with the representatives, all of the right comforting words were said and promises of service were made. I wrote every one of them down. I understood there was a problem when the charge nurse did not come for the first appointment. The bed was ordered and delivered with a special mattress as my husbands skin was extremely fragile. When the bed was set up, it was obvious that it was not working correctly. However, the nurse told me that it was not her job and I should call the home office. They said it was not their job and I should call the equipment company. The same was true for the oxygen equipment. I asked for gloves, waterproof pads and syringes to administer to my husband from the nurse on the phone. I was handed 8 gloves and a handful of pads and syringes. I went out and bought the supplies from Binsons because I was tired of begging for supplies. The last two days of my husbands life, I called triage with an emergency. My husband needed to have fluid taken off of his abdomen. He could not breathe. The triage nurse told me she had Dr. Boal on the phone and they were sending an ambulance to pick us up so Dr. Boal could perform the procedure at St. Marys in Livonia. I argued my husbands fragile condition and the fact that we were assured that Dr. Boal would come to our home to do any procedure needed. I was told no, I needed to take him to St Mary's, Livonia. We live in Troy. The trip was so taxing on my husband he lost consciousness. Upon arrival, I explained what we needed. After 3 hours we were informed Dr Boal was NOT coming and we should go home. He would come to our home the next day. I lost it!!! It took an hour to get an ambulance for the drive home. The next day Dr Boal showed up 2 hrs late at my home. His attitude was pure disgust. He punctured my husbands abdomen without ultrasound equipment, guessing where the liquid had accumulated. He removed 8 gallons of fluid. My husband never regained consciousness and died 12 hrs later. If you read the Angela Hospice mission statement they do the exact opposite! Dr Boal and his staff are pompous windbags who do not care about anything but money! Do not entrust your loved one to Angela Hospice! read more

General weekly physical checkups of my 98-year old mother are ok but very concerned that unauthorized move of my mother has gone unchecked & furthermore, caregivers in new location have not been verified by hospice staff as to their ability to safley transfer my mother from bed to wheelchair and back. We have experience with other patients where hospice will not release a patient until they have proven capability in all aspects of patient care. Nurses appear to be inconsistent as to observation of patient. Decisions appear to be made on business models as opposed to Christian values I am woefully unimpressed. read more

My wife was cared for by the Angela Hospice team for the final few days in her life. I was deeply impressed by the care, concern and attention to pain management by the support team. They also made certain that our needs were addressed as well, especially how I was handling the grieving process. I would recommend them to anyone facing this type of difficult situation. read more

We used Angela Hospice for my mother - we were impressed. The staff js caring and friendly. The tablet they give you to contact them via zoom is priceless . It can be accessed 24-7 and they call you back right away. Running low on meds- no worries. A nurse dropped off meds at 3am when we were running low. Four stars due to some scheduling conflicts for when nurses were supposed to come see Mom but overall a very good experience. Hospice is never easy but if you ever find that your loved one requires hospice please consider Angela. read more

There are reasons there are so many openings. They refuse to acknowledge the abuse of power by their executive director JL which has led to lack of retention, decrease in employee happiness, rash changes that are given no thought (and never work), lack of accountability by her in the way she has ruined what was a great company, and more. It went from feeling like a family culture to a military base. You dont have to be a brain surgeon to know the culture pre exec director was happier, healthier, and made ppl want to stay. They also refuse to recognize an HR rep KB who thinks its appropriate to share what should be private information such as employee salaries to others, private conversations leadership teams have, and fabrication of incidences. Hard to trust HR when someone like her is in it and has access to your info. You never know who shes sharing info with. So many great employees have left and its tragic how those higher up refuse to pause and ask themselves why. read more

I cannot say enough about the staff of Angela Hospice. My father was essentially being put out of the hospital a week ago and they wanted to send him to a nursing home. I called Angela Hospice the day before he was to be discharged. No beds were available but Petra from admissions assured me she would call if one opened up. She called me back that afternoon! My father was only at the facility for 5 days before he made his transition. He was able to pass in comfort and with dignity. I cannot say enough about all the nurses and staff at Angela Hospice. God bless! read more

My mother had Insurance for hospice care and had been referred to this Hospice facility by Beaumont Hospital in Royal Oak Michigan. My mother had Medicare coverage and private insurance to cover it 100 percent. Angela Hospice demanded $6000 upfront even though the private insurance verified coverage at 100 percent. I pleaded with them to process my mom's Medicare paper work which was required first before her private insurance was triggered. Angela refused to submit the Medicare claim holding us hostage to their demand for money. The reason, it turned out Angela had to accept Aetna's payment based on their contract agreement. I argued with people at Angela an was yelled at and hung up on by their staff. My mom passed without being admitted to hospice there. She had worked for the Department of Defense for 40 years. She was loved and respected for her caring and giving ways. She didn't deserve the greed that Angela displayed, especially when she had 100 percent coverage. I give them a failing grade and wouldn't send my worst enemy there. They were the most greedy uncaring people I encountered during my mom's illness. I'd rather die anywhere but there. No. I wouldn't ever recommend Angela's Hospice. Go any place else but there. If they would be like this for greed, what neglectful thing might they do for financia reasons. read more

Do not go to Angela hospice unless you are ready for bed rest diapers and excessive morphine use. Don't be fooled by the landscape and statues. It is not a peaceful serene place to spend whatever time you have left on this earth with care and dignity to have the best day possible. read more

All of the staff truly care about the patients as well as the family. They go above and beyond to care for everyone. They not only nurtured my grandmother but answered all our questions and fed us while we were spending long days there. The facility is gorgeous, clean and kept top notch. I felt so comfortable having my loved one here. read more

My aunt was in Angela Hospice for three weeks this past March/April. The care they gave her was exquisite. My aunt was able to be with her Family at all the important times. We couldn't asked for a better experience. The staff was thoughtful, careful and kind. read more

We were fortunate to have the opportunity to have the assistance provided by the personnel of Angela Hospital for our brother' home care. So very professional, but so very compassionate. Always available anytime for anything. read more

I was referred to Angela Hospice by the Senior Alliance Program. I've watched my mom with the Alzheimer's disease for 15 years. I waited til the last 8 days of her life to call on the Hospice team for help for those last days. They were all very empathetic and I had most of the equipment already purchased. However, the things I was promised my mom didn't receive. I was told after my mom's passing they did not have enough volunteers & that's why no one showed up for the bed bath's. No phone call from clergy. No one came for an hour or two so I could run errands as promised either. I was also told they could order my mom a new mattress for her already purchased hospital bed. We never received that either. After her death I let them know my concerns and I later received a follow up call. I was told that the mattress must not of been compatable with what I had previously purchased. My comment was, no one ever asked me what brand of hospital bed she owned. Well I guess that is the best come back they had. The team seems to very compassionate it just seems the follow through from the staff/ volunteers may of just been lacking. The only unfortunate part was that it was at my mothers expense! read more

Finding good hospice care is a very difficult decision and I hope this review will be helpful to other families. I asked my church for guidance and they told me that there is no other hospice in the area compares to Angela. They exceeded all my expectations. The patient was a physician and we know about standards of care, the staff at Angela Hospice is tops. On several occasions we needed a nurse on short notice on weekends and they came promptly, were competent, professional, and very caring. The patient is their only priority. The night that the patient passed away a wonderful nurse came within minutes and she made all the calls to the police and funeral home. She offered guidance, answered our questions, sat with us while we waited and took all that stress from us. It was a peaceful experience and we will always be grateful. The only thing that concerned me is that the equipment they sent was not top of the line. The bed was old and uncomfortable and one time it broke in the middle of the night although they came to fix it right away. If I had to do this again I would arrange for a more comfortable bed and more efficient oxygen supply from a different source but in my opinion Angela Hospice does an amazing job. read more

Angela cared for my grandmother in her last days of kidney failure. I cannot commend the staff enough for their professional and loving care. They care for patients and families as if they were their own family. They managed my grandmother's pain and made her very comfortable. She was unconscious for her stay but for those who aren't they do some amazing things. Animal therapy, massage therapy, music therapy and the list goes on! They cared for our family so well. Their family lounge was cozy, they had family nights where they served food etc. They have therapy and greif counciling for families. They gave us a excellent book on the stages of death, with a quote that touched me and my family so deeply, we decided to use at my grandmother's service. We were allowed to enter the building and visit at any time day or night. There was plenty of room in her private room for us to stay the night. They even allow family to shower and do laundry on location. We waited for the call to come that she was going to pass every time we would leave but we had the absolute blessing and privilege to be there when she did. I can't say enough about their care and kindness, the staff are angels in disguse. read more

We as a family choose Angela Hospice for our dear mother. I am writing this because I feel compelled as a human being with feelings and standards when it comes to health care especially hospice. They sent out a trained nurse who supposedly has been doing this forever, I find that hard to believe, let me explain why! A trained palliative care nurse came into our house and sat at our kitchen table explaining things, she went upstairs to meet our mother, they talked and she the nurse promised our mother that if she ended up in the hospital she would get her out and home where she could pass, that was our mother's only wish, to pass at home. She came once a month for two months, she could not pick up that our mother was severely sick???our mom had to be rushed to the hospital, I called her nurse that night and told her what was going on, as the next day went into another as our mother was sick and yes dying, I told the hospital she was in we were working with Angela Hospice, I've already talk to her nurse and explained everything, it was happening very fast, not only did I verbally talk to her I also sent her text with all the information she needed, we sat and sat, my sister called Angela hospice to see what was going on and they did not even have her in their computer system, her nurse not answering phone or texts and facility could not get a hold of her. Our mother sat dying from 8 in the morning until 2:30 in the afternoon waiting on them and nothing, the hospice doctor at the hospital came in saying we have no orders from them!!!!! My mom was denied pain medication, waiting on these so called professionals!!!! My sister had to call our family doctor and thank GOD for him because he got her home with a different hospice team. Their answers for this was I didn't get the text!!! Please run and talk to people, that is truly how you find out the truth! I would never ever recommend such a disgusting place! There are no mistakes in hospice, apparently they think it happens, yes they said that! read more

Our father was placed at Angela Hospice Center in January 2019, and if we had a million dollars we could not have picked a better place for him. We were so truly blessed to get him in there, and then were so impressed by the care from the entire staff throughout the center. He was in Wing B and the Nurses/Sisters/Caretakers were all so remarkable. Kim, one of the Nurses he had during his 16 days there was so caring, so concerned for him as well as all of us. Always made sure to explain his vitals to us. We pretty much moved in which made it so comforting to be right by his side. They are very accommodating to make sure we were all comfortable, fed, showered and taken care of. Even giving hugs when they knew at that moment that's what we needed. Just unbelievable. All the Caretakers were so attentive to every single need, especially Angela ( from Jamaica, loved to listen to her talk!). We just loved her! She covered every detail of his care every single time she tended to him. So caring, she made us feel so comfortable knowing she treated him as if he was her own family. A shout out to Lisa and Maria as well, all so caring and nice. Every single aspect of this place is remarkable. All the volunteers were just as helpful in making his last weeks as comfortable as possible, from the bedside prayers, to the conversations with the family to help us through a very difficult time, to even aromatherapy to add even more to the comfort level. It never stopped. They even come around with a snack cart that is complimentary! This place is amazing, and we would recommend it to anyone at that time of need, to place their loved one there if at all possible. We were truly blessed to be able to spend every hour with him during his final weeks. It made the transition easier to accept knowing everything possible was done to help him and us through it all. We want to thank each and every person at the center for all their tender care and generosity. From our hearts, Bless you all. read more

Everyone at Angela Hospice is amazing. They took such good care of my father at home and at the facility on his last day on this earth. I could not have asked for a better support group and team to help me and my family and my father trough everything. Thank you Angela Hospice for being so wonderful, Anyone in need of Hospice service I wouldn't go anywhere else, this is the place you want your loved one to be. The Wells Family read more

Angela Hospice is a very caring and special place. The staff are professional, empathetic and exceptional. The staff aren't perfect - after all they're only human but, Angela Hospice is like a family - they're consistent, reliable and caring. Angela Hospice itself isn't perfect but, they have NO EQUALS in this business period! I'm speaking here from YEARS of experience as a family member of a terminally ill patient. Angela Hospice honestly is as good as it gets! If you're looking for perfection then, I guess you'll have to wait until you get to heaven. But, if you're looking for a place that is the best Hospice in Michigan bring your loved one here - I'm so glad that I did! read more

Angela Hospice is the most incredible place. My mother has had Alzheimer's for over 13 years, and now the time has come for her to be released from her dementia hell. Thankfully, she is in the most beautiful facility where she is receiving incredibly nurturing care. Every single staff member is the highest quality professional--so caring and compassionate. I swear it's like dying in a spa (which is just her style, and probably why she is still here.) So I take solace in the fact that my mother is experiencing a good death. They not only take care of the patients, they take remarkable care of the entire family. read more

I feel compelled to write this review for Angela Hospice to help other families with their decisionmaking for hospice care. Please understand that my standards and expectations are very high when it comes to the care rendered to my loved ones. Angela Hospice recently provided unparalleled in-home hospice service to my mother during the last months of her life. In addition to the employees and volunteers being caring and dedicated individuals, they are also consummate professionals and very knowledgeable of this area of care. The personnel were available 24 hours a day and promptly addressed any concerns or questions. It is a well- run company that hires high quality individuals. If you are seeking hospice care for a loved one, I strongly urge you to meet with Angela Hospice. read more

I had my mom in this facility for 10 days and she was actually hurt in there care while she was heavily medicated. Not only was I not notified until I got there but the nurse who was caring for her couldn't bother talking to me. I know it takes a special type of person to work in this field but it only took two bad nurses to make this a horrible experience for myself and my family. Even spoke with the owner and no follow up received as my mom passed the following day. Please research another facility for your loved ones. read more

The care and concern was very good at admission. However, the next morning we received a phone call that mom was dead-just like that. Yes, we knew it was inevitable, it is afterall a "hospice". It's just that we had called Angela to check on her earlier that morning and were told her nurse was in report, no indication that she was on her way out. So we got dressed to go see her. On the way out of the door (approx. 2 hrs. later), we got the phone call. No idea when she died..likely alone. We have had experience with hospice care in the past-both in Michigan and out of state, and they usually inform family when the time is nearing (i.e. respirations, restlessness, etc.), so that they can say goodbye (or whatever rituals they might want to participate in). The evening before, we were told that her assessment indicated it could be weeks (even months-although we knew that was a stretch), before she passed. We would have stayed the night as she was gone less than 12 hours after we left her bedside. We were never given any information, just hurry up and make funeral arrangemants as they needed the room. We had not done that as it was an unexpected medical condition. Thestaff definitely needs to retake the inservice on "giving the news" and attending to those during their last breaths of life-afterall-it is "hospice". read more