Went in thinking I needed to get my charging port fixed but was told it might just be dirty and all…read moreI needed was a cleanup and It did. Was also free which was great

Stopped by this business today, my I phone was acting weird! Lol…read more Very helpful, kind and attentive gentleman helped me straight away, got my phone to behave and was on my way in no time..! Highly recommend this business. Thank you

I recently had a couple of Frontier employees knock on my door asking if I would like to sign up…read morefor internet over fiber. Adrian and Christian were very professional and easy to talk to. I love to see youngsters out there hustling and being professional. I highly recommend signing up for internet over fiber through Frontier I have had zero issues.

Internet is terrible. High packet loss. Unstable connection. Waste of money. Customer service is…read moreuseless.

Awesome, consistent service for YEARS from this company! Thank you, Jeff Buckingham for paying…read moreattention to our law firm's network and for calling me on Sunday to warn me that our fiber was down so that we could have a shot at repairing it well before our week started. As a result, we were able to get it back up on Sunday and no one at our firm was the wiser. I would definitely recommend your service to anyone that asks and please feel free to use our firm and me as a reference. Z Naccasha

I have worked with many network/co-location companies, large and small, none compare!…read more Digital West Networks provides impeccable service. I never have to worry about the details, Tim and his team provide exceptional expert skills to address any opportunities that arise. I recommend Digital West Networks for all companies who require high quality customer service, from tiny start-ups to well established companies. In the past 7 years, I have transitioned the server infrastructure of 3 companies to Digital West Networks and would do another if the opportunity presents itself.

I just went in there to pick up my phone and instead of helping me they made me stand there for 45…read moreminutes so I left terrible customer service

Service, service, service…read more They took the time to help you understand the problems and work to correct the problems. Great team!!

I was house sitting for my sister and expected to be in town for at least two to three weeks…read more During that time my phone had just been hanging on for dear life - overheating like crazy! I gave in and decided it was time for an upgrade. I have always been reluctant to upgrade my devices in fear of losing anything... whether it be login info, pics, etc... This store was a town over and filled with customers on a weeknight. There were four reps consulting with families and maybe three customers ahead of me in line. Not much on inventory - in fact, slim to none on iPhone options... but that's the case everywhere nowadays. Eddie could only offer me a choice between blue or green. Nonetheless, I was happy just to get a new device! There was a promotion going on for their Verizon Internet Gateway cube: 30 days for free and just $35/mth for internet service! I was paying $125/mth thru Spectrum back home in LA and the service was constantly experiencing outages. It was aggravating! I was a bit leery about the rep just kind of tacking on another accessory just to hit those commission quotas sales reps are forced to meet in this industry. Plus, I had no way of knowing if this thing was going to actually work back home in LA. We only have Spectrum in my area. Eddie convinced me that it would work as long as there was a 5g tower close by. He also informed me that I could return it within 30 days at no cost to me. I went back home to my sister's.... Plugged it in... it worked like a charm! Easy set up. Strong signal. I decided to look up Verizon internet in my area by entering my home zip code into the Verizon website - Not Available. I call in to corporate and ask if it'll work at my house and tell them I was told that no matter what, it would work EVEN if Verizon isn't in my area yet, as long as there are 5g towers in my city. The corporate rep says they have no idea why I was given this especially since it shows on their service map that it would never work in my home. I go right back to the store in Santa Maria. Pissed. Feeling had. Knowing full well that commission is a monster that breeds all these frivolous add ons that cellphone reps push. Eddie is nowhere to be found. He's at lunch with his buddy. I wait. He comes back and I just explain that I don't want to deal with having to have to go all the way home in a couple weeks to discover this thing doesn't work and then have to jump through hoops to return it before the 30 days is up. He plugs it in. It fires up. He looks up my address and it's not on their service map. It's not even offered in my area! He insists it will work. He had just sold a ton of these at the LA County Fair. I explain that Pomona is far from my place! LOL! We go back and forth and he's nice. There's no reason for me to not like him - I just did not want to deal with any future hassles in case this thing didn't work. I was there for probably an hour. It came down to just having to have to trust his word for it. Two weeks later, I get home and that's the first thing I did was plug this thing in! Lol! It has been working like a charm since June! I use it everywhere! Even when I'm in my car! My humble apologies and many thanks to Eddie Osuna/Store Manager. Great service!

I have visited this Verizon location several times, and unfortunately the customer service…read moreexperience has been inconsistent. During my visit last night, I spoke with Silverado, who was professional, helpful, and attentive. As he was assisting another customer with a matter that was expected to take over 45 minutes, he kindly asked me to return the following day and offered a discount for the inconvenience. When I returned the next day, I was assisted by Alejandro, and the experience was noticeably different. The level of customer service and professionalism I received did not reflect the same standard demonstrated during my previous interaction. Due to the inconsistency in service, I do not plan on returning to this location. In my opinion they are quick to take your money and are full of empty promises..... !! I wish I didn't sign anything!

I called Dustin to schedule help figure out a phone line issue, he showed up, was very…read moreprofessional, helped get the issue sorted out quickly and efficiently. I would hire him again anytime I need this type of technical support. Highly recommend!

Awesome company. Very polite and down to earth. Dustin is one of the nicest people you can meet…read more If I could give him 6 stars for the rating, I would.

Not helping me with my needs not being supportive when I need obvious help and they supported the…read moreidea of switching when I am clearly ok with the service Not sure what to do right now because without service my health is at risk!

Absolutely, hands down the worst example of customer service ever. The male staff member was kind…read moreand understanding. However, his female supervisor was extremely rude and argumentative. I do not know if every TMobile store is this bad, but I definitely would stay away from this Broadway location.

If it were possible to give zero stars, I would. As always, the sales associates are friendly and…read moreeager to make a sale when you walk in... so we'll call that the "positive" for the one star. Over a month ago we purchased three phones (1 new line, 1 to be mailed to an out of state family member as a trade in and 1 trade in that day in store), and we are STILL dealing with it. Our salesman, Eddie, did not mail the phone for nearly two weeks, refused to take or return our calls (as promised by other associates who answered. We've spent more than 13 hours on the phone with Verizon customer service and are contemplating leaving Verizon because of it

Would not help us, directed us to a different store 40 miles away for service. What a joke.read more