Went to this store for an upgrade. My experience went well in the store and the salesperson was very helpful. All was going great until I got this text thanking me for purchasing "Protection360." Not only did I not purchase this service, but I was never asked by the salesperson if I wanted this. I only found out this service was added because of this text! I am very furious right now that this was snuck into my bill! After seeing this text, I do not recommend this store anymore. If you bought a phone from this location, I HIGHLY recommend you check your bill to make sure no unwanted service was added onto your bill. Going forward, I will only buy my phones online. read more

T-Mobile Authorized Retailer - The text I received thanking me for purchasing Protection360. I didn't purchase Protection360 and I was never offered Protection360. - Mobile Phones Near Me - Santa Maria, California

I just went in there to pick up my phone and instead of helping me they made me stand there for 45 minutes so I left terrible customer service read more

Service, service, service. They took the time to help you understand the problems and work to correct the problems. Great team!! read more

At this T-Mobile store, I've been waiting for over an hour, and they haven't even assisted a single customer yet. The same five staff members have been helping the same five customers for more than an hour now. The employees are casually dancing around as if everything's fine, while five or six other customers are left waiting. The service here is extremely inefficient. read more

We headed back to this location with a million old people questions about our bill and other things. Once again greeted with smiles and Andrew and Jesus were ready to help. Helped us to understand our bill and assisted us in accessing a promotion promised at our last visit. We are so thankful we switched to T-mobile, service is always top notch! I'm going to tell everyone about Tmobile especially this location! read more

Terrible Customer Service - Would Not Recommend We had a very frustrating experience at this T-Mobile location. After clearly declining insurance, we were still charged for it. When we returned to resolve the issue, the female employee who had originally helped us tried to gaslight us, insisting that we had approved the charge, which we definitely did not. The service was unprofessional and dismissive. This is a 3rd party retailer, and I would strongly recommend making the drive to another location to avoid this kind of experience. We certainly will next time. read more

Ugh this was a waste of 30 minutes of my life. I got a new phone 11 here in 2020 and it went fine. I went in today to trade it in for the iphone 14. Honestly, the differences between the different iphone 14s was not well explained ... But i chose what I wanted based on prior research. I had to stand and wait for the account to be located and then I was informed if I wanted to trade in the phone I would have to do financing for two years and not pay it off at once. Makes no sense but eventually I agreed. Then, I waited like 15 minutes while I found out they did not have the phone and little clarity on when they would have the phone. I just left and am going to the apple store instead. read more

Unfortunately T-Mobile cellular service in most of Santa Maria is just plain and simple bad. You can be in the center of town and have zero reception. I would pass on this provider if you live here. read more

Luis, Luis is the employee you want takin care of you. He is knowledgeable, helpful and very friendly. We went in to upgrade phones and he took care of us without trying to sell us a million things. He wasn't pushy, or pressuring! I know some employees and some stores can be like that but I am telling you come here and ask for Luis! He is the BEST. read more

I was having issues with my new phone. After calling a tech over the phone, he wasn't able to help me after a 2 hour conversation, pretty much told me to replace the phone. I didn't give up and called the SM T-Mobile store and Edgar seemed very knowledgeable, so I decided a walk in would be a good idea. I was greeted and assisted by Jovan. He had a few issues with the phone at first but was committed to make it work, which I really appreciated! After 30 minutes, he was able to activate the phone! Beats 2 hours in the phone!! Overall, all T-Mobile team members were very nice and knowledgeable. I had a great experience! I recommend this store 100%. read more

Edit: gave T-Mobile another chance and went back in. Krystan helped us this time and she was 5star!! She was above and beyond nice... very helpful and willing to go the extra mile in looking up what was best for my family and bank account. She kept a smile on her face the whole time even when I asked 25 million questions. She didn't act one time like I was bothering her. She does her job well! Original post: Audrea was the most rude sales assistant I've encountered in a long time. I have been a t mobile customer for over 2 years and always have loved them... today I walked in for more information on how to trade in my phone for a new iPhone. She explained a small part and I asked another question and she said, "like I said" and repeated herself. I then said, I heard you the first time you don't need to talk to me like that and she said "like I said" again. Talking to me so condescending and rude. I told her I have never been spoken to like this from this company and she laughs and asks if I want to speak to a manager.. at this point I am not sure they will keep my business. Very unprofessional and silly, I send them a lot of business. I still don't know the details of trading in my phone either... this happened at 12:30 10/15/2019 read more

If I can give this store less than 1 star, I would! They have two young ladies working at that store and was appalled by the atrocious customer service my friend and I received by this girl's!! Not only were they unfriendly, but they also had the attitude as if we were lucky to been served by them! They would have their touch screen highly guarded as if it was for their eyes only! I asked her what was being typed down concerning my account, and she snapped back to me " I am setting up your account!" Again, attitude that was ugly and unprofessional . I asked her if I could see what she was applying to my account? With a disgust look on her face, she moved that writing tablet, maybe an inch towards my direction.. I asked her again if I can watch her set up my account and totally ignored my request. She then just walked away to the back of the store. There was another sales rep that started to do something right in front of me and I asked her what was the name of the girl that was helping me? She asked why, I responded by telling her how rude she was and her ill treatment toward me.. I was shocked by her reply!! She told me why I was telling her this while the other girl walked back towards me. She then told her what I said and basically threw me under the bus by repeating my concerns to her. My sales rep looked straight at me and shrugged her shoulders!! WTF?!!! I NO LONGER WILL USE THAT STORE AGAIN AND/OR WILL WARN OTHERS TO NOT GIVE THAT STORE ANY BUISNES!! SO CUSTOMERS BEWARE ... read more

I've had nothing but problems with this store, from start until present. They misrepresented their offer, they bungled the billing, which is still a problem after 4 months, they are not helpful, and in fact, rather rude. I would never recommend this store or T Mobile. I can't imagine why T-Mobile allows this contractor to represent them. We turned in two phones for "free phones" and then messed up the paper work, so corporate could only see that we had turned in one phone. Never go to this store! read more

Congratulations to T Mobile, your customer service professional Luis was exceptional today. I appreciated his straight forwardness answering my questions and will strongly recommend anyone to go to his location. Dankeshea read more

I continue to manage my T-Mobile account exclusively through this store thanks to the excellent customer service I receive here. I've used numerous T-Mobile stores over the years, and none have been as painless as this one. On my last visit, manager Thalia and associate Kayla were both extremely helpful and friendly in helping us take advantage of Mother's Day promotions, first for myself, and later for my retired parents when I returned with them in tow. read more

Like others have previously said... unless you buy something from the store here, they have NO interest in helping you at all. Purchased a new iPhone through Apple (because their care plan is way better and worth it), went to go get new phone set up at this location because I wanted to get a new number and some new accessories. I went in, was not greeted, asked what I was there for and was rudely told that I could do my data transfer at home and did not need to be there. After I was handled with this attitude, I chose to not go on with my business here. Right before this, I went into AT&T with a family member and our customer service experiences were black and white from one another. After dissatisfying and rude customer service at T-Mobile, I took my new phone and went right back to AT&T to get a new phone plan there along with my new number AND all of the accessories. And may i add- AT&T set my new phone up perfectly and did not complain once about doing my data transfer. I get that the world is rough now a days, but customer service is still a thing and speaks measures! I would give zero stars if possible. read more

First and foremost I'd like to say that Luis is the MVP at this location. I called slightly after hours with an emergency situation. He didn't have to help me at all. Out of pure kindness he dropped what he was doing and assisted me quickly and efficiently. I walked out of the store with a brand new iPhone 11 Pro Max when I should've went home empty handed. He listened to my problems and handled it professionally. I couldn't recommend this guy enough. If you are the owner of this location... give him a raise ASAP! read more

So let me start with great quality rep Luis. He knows his tech bilingual from either iOS or Android. He definitely doesn't just read the informational pamphlet. He knew pris and cons from both iphone 12 and Samsung galaxy s20ultra. He also sold us on the new timex for my 5yr old daughter! And not only that but a great deal on both our Samsung smart watches. These kid is amazing!! He definitely knows his stuff and shoes he enjoys his job. He made sure to reassure us on some glitches we were having with the phones we currently had and the watches. He also knew a lot about the insurance aspects for our devices. Once we received our items I went back to him to teach me how to use them as well as activate them and he took his time in mentoring me. You guys have an epic rep I wouldn't be surprise if he moves into mgt soon!! read more

I walked into the TMobile store today because I was having an issue with my phone. First off I was greeted as I walked in, the store is clean and kept up. I did notice they were assisting other customers my wait was about 15 minutes no big deal. The person that helped me was Maurico he was helpful and knowegable with my phone issue after removing the battery from my phone, replacing the SIM card and SD card turning my phone off and on ect....He explained what issue is could be. But in the end he apologized and told me I would need a new phone. read more

Great Service! Getting a screen protector!

Don't usually get good service from here since I'm a spanish speaker. They usually seem annoyed to answer questions for me but Luis helped me with my questions and on activating a new phone. Super interactive and helpful. read more

Make sure you get all the information on the bundle packs and read your contract. After spending 4 hours in the store trying to get my edge fixed I was talked into upgrading, "including $300 worth of accessories." Just know that its NOT included in the price of the phone like I was told. Not to mention Im still being charged for accessories on the phone i traded in. That also was not told to me. Good on the sales girl though, i went in to have my phone fixed and walked out with an upgraded phone and crap accessories i dont need. Unfortunately for me I just signed and wanted to get out of there. After 18 years of loyalty to tmobile they did nothing for customer satisfaction. I assume this store really just cares about the sale. read more

I really love T-Mobiles customer service We've been with them for 2 years We get connection everywhere we go, they have different plans you can choose from We get greeted as soon as we enter the door,Which is really nice it's very welcoming Today We were taken care of right away, The girl helping us really went over everything explaining every detail and answered every question we had Overall each experience has been great & recommend T-Mobile,You won't be disappointed read more

Super helpful with the phone and accessories.. Yajaira is emmaculate at putting screen protectors on. All employees were friendly and informative. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Santa Maria, California

Can I just say Dee was the most warm and welcoming sales associate I've ever met in my entire life. She was so kind and made me feel very trusting in her. She was very honest and helped me find exactly what I needed. I can't say enough amazing things I just can't believe her customer service it was outstanding. This other girl although I can't remember her name was very sweet and helpful as well. Amazing store definitely will bring the rest of my family here!! read more

This location had a manager who could care less about the customers. Apparently that has changed there is a new manager there who really tries to assist the clients in correcting issues generated by the sales team, where initially started my account. She is very courteous and really went above and beyond to help me! read more

Just went to get my daughter a new phone. I had to stand outside due to the Covid19 issue but both sales reps were very attentive to the people waiting in line and were multi- tasking the entire time. Andrea helped me and was amazing and very knowledgeable. She also got me out of there very quickly!! read more

I had some trouble on my end getting a JUMP On Demand upgrade. Kyleigh took care of it and got me on my way with a nice new iPhone 6S+.

One employee three customers. No help in sight. Am I supposed to stand around all day to wait to buy a small amount of things from the store? It looks like this stores positive reviews are stale as another reviewer named Jen had similar customer service problem. Come prepared to wait or just buy online. I will shop elsewhere. read more

One sales person and four customers on a Sunday ....and the sales person never acknowledged any of the people waiting. ....waited 45 mins and i was next in line....I feel sorry for the others waiting. .... poor customer service thinking about switching carriers.... read more

I had a wonderful experience at this t-mobile store. Geraldo and Kosha walked us thru our phone selection. Five star experience.

Gera aka G is the man!!!! Hell get you the best deal!! A1 service and great communication with you and with corporate to get help you ... I will return!! read more

Writing this review for a new pair of headphones, thanks T-mobile for hooking me up! It's a really nice last minute christmas gift.

Great customer support! Solid selection of phones. Great knowledge base. This store is clean, organized. Well managed. I highly recommend you check this store out before going to any 3rd party store! Parking is a bit rough. The wait can be long, however the employees do their best to ensure you helped in the order you came in. They even has an area to sit and wait. Worth it. read more

Very helpful and nice. Trouble shot all my phone problems and fixed them. I totally recommend.

Great service, great help and they stayed late (after closing) to help us get our new phones. Also, Gabby was very helpful and made the process quick and painless! So long and thanks for all of the fish! read more

they are just wonderful! i've been a customer for 16 years and this store is my first choice. everyone in this store knows their stuff!!! 5 stars from me. switch to t-mobile you won't regret it! read more

Not helpful, I went there to see if I transfer from AT&T to lower my bill. They showed me one plan and that was it. It was $40 more then what I am paying now with AT&T. I asked if they was anything lower and I was shocked when they told me NO. I walked out. You go online at T-Mobile.com and the prices are way better. read more