Judy was amazing and helped a lot! She was patient, kind, and made us feel comfortable in the store. She helped us understand information and was a big help. read more

Horrible customer service. Was in there today Sunday and the girl behind the counter could not handle a unhappy costumer She was aggressive started yelling at the customer that was already upset about the over chargeaccount. Just upset the poor customer even more. She had no customer conflict resolution skills , no ability to resolve a payment issue. Just told customer dont come back when customer got more upset by her yelling. I'll never go back there. And I will be telling all my friends and 4 kids and 6 grands. They lost my business today after only 2 months. Going back to metro. Best service 20 yrs. Don't know why I left. BIG REGRET....HER MANAGER NEEDS TO TRAIN HER IN CUSTOMER SERVICE....ISSUE.... read more

Not helping me with my needs not being supportive when I need obvious help and they supported the idea of switching when I am clearly ok with the service Not sure what to do right now because without service my health is at risk! read more

There is some really nice staff. BUT from the beginning as a new customer, everything went into a hot mess. They messed up on the initial setup of my new phone which made the phone as a whole operate incorrectly no matter how you tried to fix it. They would not accept responsibility, take accountability, or exchange me for a new one. The manager that helped me with the warranty exchange which should have been a store exchange was not pleasant AT ALL she had an attitude and was almost annoyed to be there and having to handle the situation. I am going to a different store to handle my issue that actually can help and know what they're doing. I WOULD NEVER COME BACK TO THIS STORE, EVEN TO PAY A BILL I hate this store!!! Switching carriers ASAP read more

Absolutely, hands down the worst example of customer service ever. The male staff member was kind and understanding. However, his female supervisor was extremely rude and argumentative. I do not know if every TMobile store is this bad, but I definitely would stay away from this Broadway location. read more

I was dead in the water.... and they put on their capes and saved my butt. Thank you to smarty pants aka Chris, Maria, and Dario..... my phone died and they instantly came along to help. They did not make empty promises. They did not try to oversell me. They did not blow me off. They DID take time. They DID help. They DID their job above and beyond. Thanks guys for being a class act. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Santa Maria, California

Look, I'm one of those kind of obnoxious old guys who has had cell phones since they first came out. I know what I'm doing. With some trepidation, we switched from Verizon because of the 55+ plan. I was concerned about the data coverage on T-Mobile, and I was right. However, for our needs the coverage is just fine, even though everyone can always use more signal strength bars. When we came in to make the switch Christopher was manager. Chris is an amazing techie guy and very knowledgeable. As with most cell carrier stores, everyone else was still learning this most complicated business. Chris has moved on, but I'm glad to say everyone at this store is very patient and eager to help. When we had to get our new phone, the world's worst cellphone (Samsung J3) replaced, we may not have been told the replacement was refurbished unless I asked. Not acceptable. After about three hours we walked out with a new Apple iPhone 6s with data transferred. So, order a pizza from Blaze or a cup of coffee from Starbucks, and come in talk to the nice folks at this store. read more

T mobile N. broadway the crew are always friendly and ready to assist customers . And whenever I stopped by to pick up my T-mobile Tuesday giveaways they are very pleasant read more

I would never come here they were so unhelpful they made me pay my $126 bill to literally not help me at all then just to say I don't have enough credit they should've been able to see that before I paid my bill. The switch to t-Mobile is a fucking joke Will be switching carriers cause I'm not giving them my business. Then I was being helped buy one guy and another guy kept butting in never said The guy that was helping me was in training or anything so obviously he was just being a dick like shut the fuck up I hate that specially cause the guy that was helping me was being nicer than the guy butting in worst experience ever never have i went and sprint wasn't able to offer me anything!!! switching carriers just to prove a point! Never in my 30 years would I fucking go here! Like I said I got scammer vibes switching to Verizon ASAP if I can. Whole lot of waste of time I'm so irritated. read more

Let me say that the deals and staff, the ones i've had contact with, are the best! However, where I reside I have one bar for cellular reception. I often have dropped calls or calls where I hear the other person but they don't hear me. When this occurs I have to go out to the garage in order to complete a call. T-Mobile's response is that they show full signal strength in my area. I'm using an iPhone X so I'm certain the phone is not the issue. Anyway, no matter how good the price or the T-Mobile staff, it's no good if you're not getting cellular service! read more

We're loving T-Mobile so far! Just switched from Verizon and can't even tell the difference. EXCEPT FOR THE BILL! Or two lines went from $150 to $80 with the 55+ plan. Tyler was super helpful throughout the whole process and helped us save even more than we had expected. Overall great experience. read more

Went in to get some information to transfer from Verizon, rude customer service, manager was not helping in any way. Had help from a Cassy and she got me NOWHERE, will definitely be staying with Verizon. If your looking for help I do not recommend this store. read more

Had a great experience with sale Associates. Maria always so friendly and super helpful. There was a new sales associate Lashmey I'm sure she will be as great as Maria. Two of them very very helpful. Thank you both for all your help. And making me feel welcomed to the T-mobile family 10stars read more

I was nervous about switching over from Verizon since I always know Verizon will have good service just about everywhere. But I can't even tell the difference! We get great coverage just like we did with Verizon but we're paying way less. The sales associate that helped me was Tyler and he made the experience stress free and easy. I always hated going into Verizon when I had to get a new phone because they always tried to get me to get stuff I didn't need or would get me the most expensive version of an item and since I don't know anything about phones or gadgets I didn't realize until after the fact. Not with Tyler! While he was knowledgeable on their phones and products and made recommendations for what he thought I would like after I told him what I generally use my phone for, he still never made me feel pressured into getting something. And he broke down all the prices for me and what I would be paying there, and what I would be paying on my bill. He was very patient and straight forward. The other staff members were also very friendly. Now when I need to go into my phone provider I won't be dreading it! read more