Horrible.
Where do I begin? This is a cook-your-own steak joint. I've been to a few of these types of restaurants in the past and really enjoyed them. Not this one. The only wine available is Sutter Home. There were some good craft beers though. The server began by asking us if we wanted a salad and then said that the meal comes with salad. Based on the wine selection, I said "no". My boyfriend expressed surprise so I added that it is probably just iceburg lettuce. The server said, "it's a spring mix. It has...iceburg lettuce...and I well...I don't know what else." We both skipped the salad. The only other components to the meal were choice of steak or fish and potato. The fish were all pre-packaged and still in their packaging. Unappealing. The steaks looked ok, but were all wrapped in plastic. You had to unwrap your steak but there were only napkins on a roll to deal with the inevitable steak juice you got all over your hands. The steaks were decent but not great. When our steaks were done, we went to get potatoes and there weren't any. When asked, they said there would be more in about 5 minutes. After sitting and waiting with just a steak, they finally brought out 5 baked potatoes and there were 4 people waiting. The potato bar was sad. The had butter in pre-wrapped pats and the sour cream that comes in individual plastic cup packaging. Nothing else. No chives, no fresh-cracked pepper, nothing. My potato was not done so I couldn't eat it. I basically had a steak for dinner. Nothing else.
The restaurant itself has potential as it is right on the river, but it was gross. The ceiling tiles were all water stained (see photo) and there was a full bus-bin sitting right next to our table the entire time we were there (see photo). There wasn't any music and the acoustics allowed for you to hear everyone else's conversation. The table next to us chose to spend the entire time talking about surgery, which is rather unappealing when you're eating a steak.
No one checked on us. No one asked how everything was until we were paying. My boyfriend said, "not very good" and the employee's response was, "was there a birthday?" What? No apology. No inquiry. Nothing. Overall a horrible experience. read more