One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

Chris Pilor is AMAZING! very professional, quick response, helps you get what you need. definitely…read morerecommend.

Michelle was very friendly and very thorough in explaining all the charges. She provided a very…read morecomfortable experience. I am confident that State Farm will give me excellent service.

I've been with this State Farm agent ever since I got my driver's license in Hilo with my 2000…read moreToyota Solara. That was 8 years ago. Now I moved back to Oahu and I owned two vehicles covered by the same State Farm agent office. The staff had always been friendly to me and had accommodate my needs, even though I am 500 miles away from them and had never seen them since I moved back in Oahu in 2016 (but I will visit them once I get a chance!). And I forgot to mentioned that they gave me an affordable quote.

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

What a smooth transition from my old Medicare thru Jessica Arruda! Smart, savvy, and patient. I…read morehighly recommend!

From the owner: Located right next to the Social Security office in Prince Kuhio Mall, we’re dedicated to providing…read moretop-notch service in a timely manner, with a special focus on Medicare Advantage Plans and Medicare Supplements tailored for Hawaii’s unique needs. Our old-fashioned commitment to customer service sets us apart, earning us recommendations from those we serve. Our experienced staff is trained to offer personalized insurance solutions, ensuring you understand and select the best Medicare options. Your journey to the right policy is just the beginning with us.

The best insurance quotes came through Nancy's extensive market knowledge identifying carrier…read morepromotions and eligibility for group discounts otherwise unknown to consumers typically!

I have had home insurance with them for over 10 years, but because of some email communication mix…read moreup, and I missed the deadline for the payment, they terminated my policy without a courtesy of a phone call to let me know of such an urgent matter. Very disappointed and frustrated to say the least. No Aloha, no service. Agent Mary Lock was also very cold over the phone about the whole thing. Very sad :(

I have 2 home insurance policies through them. Found out one was cancelled by one of my insurance…read morecompany because too many trees I think. Not sure. Layne is (was? ) my agent for years but has totally disappeared for weeks. No explanation. I can only leave messages on office business phone which are never answered. Whatever is going on with this business they did not let, at least one customer, know. Don't recommend getting involved with this business.

Called every business day for two weeks to looking to buy business liability insurance - did not…read moreget a return call. Can't imagine trying to get their help with a claim, since they can't be bothered to even discuss writing new policies.