Donna and Karen were awesome at helping me with my homeowners insurance…read more They answered all my questions and returned calls promptly.

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

April Kua is an exceptional psychiatric nurse practitioner whose clinical expertise and…read morecompassionate care have been genuinely life-changing. After more than a decade of being dismissed and disregarded by multiple providers, I finally found someone who took my concerns seriously and provided the comprehensive, thoughtful treatment I desperately needed. What sets April apart is her remarkable depth of knowledge combined with genuine thoroughness in her approach. She didn't rush through our appointments or offer superficial solutions. Instead, she took the time to truly understand my situation, asked insightful questions, and demonstrated a level of clinical competence that had been sorely missing from my previous experiences with mental health care. The ease of scheduling was refreshing, no months-long waitlists or bureaucratic obstacles that so often plague psychiatric care. April made herself accessible when I was in crisis, which speaks volumes about her commitment to her patients. Her compassion and consideration are evident in every interaction. She treated me with dignity and respect, validating my experiences rather than minimizing them. This may sound like a basic expectation, but after years of being dismissed, it was profoundly healing to finally be heard and believed. The follow-up care has been impeccable. April doesn't just prescribe and disappear; she maintains consistent communication and adjusts treatment as needed, demonstrating genuine investment in my wellbeing and progress. For anyone who has struggled to find competent, compassionate psychiatric care especially if you've been dismissed by other providers; I cannot recommend April Kua highly enough. She has restored my faith that excellent mental health care is possible, and I am deeply grateful for her service.

I honestly can't say enough good things about April Kua. She changed my life…read more I first started seeing her when she was with Psychiatrists and Associates, and I followed her to her own private practice because I trusted her that much -- and I still do. When I first came to her, I thought I already knew what I needed. I've had ADHD since I was 5 and was originally treated with Ritalin. I stopped treatment as a teenager, convinced I didn't need meds anymore. Years later, in my 30s, I went through a really rough time with anxiety and depression and tried a bunch of SSRIs with awful side effects. Nothing helped. Eventually, a doctor suggested my anxiety and depression might actually be symptoms of untreated ADHD, and he started me on ADHD meds. He was right -- the moment my ADHD was treated, my anxiety and depression basically disappeared. I stayed on that treatment for a few years and then stopped. Fast forward five years -- symptoms were creeping back in, and that's when I found April. I gave her the full backstory, confident I already knew what worked for me. But she didn't just take my word for it -- she really listened to both what I said and what I didn't realize I was saying through my symptoms. Based on my responses and behavior, she suggested starting with something to treat depression. I was hesitant -- I reminded her that SSRIs had never worked for me. She explained that Wellbutrin wasn't an SSRI and asked if I'd be open to trying it. Within a week, I felt different. Not just better -- but clearer. For the first time, I realized I might have actually been depressed my whole life without knowing it. I just thought that was how life felt for everyone. After a few months, we started ADHD treatment again. I'd always done well on Vyvanse, but April suggested we try Concerta. The combo of Wellbutrin and Concerta has been a complete game-changer. I feel more like myself than I ever have before. April didn't just stick to a checklist or hand me what I thought I wanted -- she brought her own insight, experience, and care into the room and gently helped me find something that worked even better than what I thought I needed. I came in thinking I knew everything. She showed me what healing could really look like. And I am so, so thankful for her.

Hope and her team are bringin' it! They really helped me to get my new car insured. I would…read morerecommend them to everyone! Efficient, knowledgable and kind. Aloha spirit! Mahalo!

Hope Chu-Hing has been my insurance agent since 2016. Chris referred us to this agency and it was…read morethe best decision I ever made. Chris & Hope have always took the time to explain the coverage details with me. They've either sat with me numerous times to compare other rate quotes or helped me over the phone. I recently got into an accident and Hope took care of it all for me. This insurance agency is always responsive, friendly, and provides excellent professional & personalized service that you won't get anywhere else. Hope truly cares about her customers! I will highly recommend her agency to my family and friends.

Doc Sarah is a FIND. I won't knock traditional medicine -…read morebut I do know, in my experience, it can be limited to medicating the symptoms without really examining the causes, and can feel like a patchwork of specialty folks who don't always see the whole picture. At Hilo Natural, I've found a practitioner with both a breadth and depth of experience in treating the whole human. Doc Sarah combines comprehensive lab work, lifestyle factors, supplements, and has been able to help me make progress with some thyroid and lab issues (and also more physio-related issues foot and shoulder pain) with a combination of nutrient support, medication, and interventions like prolon therapy (really helpful for chronic plantar fasciitis.) Also, she's really, really dang smart - and a compassionate guide thru what has been a difficult entry into my 40s. The office is run as a tight ship - which I realize is unusual for an area in which 'business hours' are often a loose approximation and the general standard of responsiveness and timeliness is WELL below average. Basically, you get San Francisco Bay Area level care, follow-up, and appointment management here - so if you are prone to the generally lackadaisical island approach to things, this may not be a fit. For those accustomed to a 'laid back approach' (read: not respectful of time and about a decade behind in innovation) - this place will come as a bit of a jolt. As someone who values innovation, results, responsiveness- and respects my own time and that of other people - this clinic is perfect as both my go-to for integrative treatment and as my PC doc. These folks won't keep you waiting or offer anything but the latest in education, utmost in professionalism and of-the-moment treatment- so return the favor and be on time, do your homework, and get results.

I usually get my MTHFR supplements from Dr Strongs office but last time her secretary tried to sell…read moreme either expired items or supplements she wrongly ordered. She said the company stopped making the B12 with 5L, so now the only way to get them was biying them separate, which was double the cost. After calling the company ( seeking health) and been told they have never stopped making these 2 supplements in one formula, and that was actually their best seller, I called her office to return the supplements and get my money back. Her secretary hanged up on me when I said she lied to me, and Dr Strong kicked me out of the office by email in response of my request for a refund. Ah, and when I asked the secretary what the 5L part of the supplement was, she rudely answered "Im not a doctor " What kind of customer service is this??

Myself and my husband have been loyal customers with state farm for over 20 years. We will be…read moreeternally grateful to Gail Williams in Concord CA for her service she treated us like family. We moved to Hawai'i in 2023, my husband unexpectedly passed in 2025. I was informed in 2026 of dividends that he had and they would be sending them to me, his widow. I informed the rep that my husband is deceased and there is no way for me go recoup these funds if they were in his name. She did not offer me any assistance and unsympathetically and robotically, replied, "no you would not be able to cash these." Hung up the phone after replying. Long story short, she did not offer me any assistance on the call, did not inform me there was a third party issuer that i could call and request the cheques be put into my name as the surviving spouse, i had to inform her of the aforementioned, and she did not know any of this information, as she began to look up my research and scramble to give me data i had already given her, via FAQ page she found. I find it humourous that this rep knew i couldn't cash the dividends miraculously, but didnt know about the surviving spouse reissuance clause? I would have gladly accepted, for her to call me back with CORRECT information. She offered me no help nor imformation at all. I truly hope she doesn't treat other long standing customers this way. As my husband's widow I had to do all this research myself and relay all the information to her in a second phone call. Again, on this call she was extremely passive aggressive for absolutely no reason and was totally uncalled for, especially during my time of grieving. She had absolutely no empathy in her voice nor an ounce of customer service. She offered me no further information nor assistance, awful. An uncaring rep at the keaau office, she could not wait to get me off the phone. This rep is in need of sensitivity training, this is not how you treat long standing customers or anyone...is this the example now being set State Farm Keaau?? I am very disheartened by all of this and will no longer use State farm for insurance ever. All it takes is just one employee State Farm, you have your one employee. An hour later, I spoke to State Farms customer Dividend contact Heather. Heather was extreme in her rudeness, she purposely repeated my phone number incorrectly, and then became overtly passive aggressive, why is this behaviour allowed to happen? Her aggressive tone and rudeness i could not longer stand and I ended the call. I can not longer allow myself to be treated this way by State farm and have realised i will not get the help necessary to correct this situation. Since I have no other recourse I will have to forego the dividends. I am disgusted by State Farm and my departed husband would have been too, especially at my treatment by these two employees.

One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

Dr. Kurohara is so well known around the community for his excellent care. He has taken care of me…read moreand all my family members for the longest time. Being in the medical field, it's easy to lose your way due to the extremely high numbers of patients that need to be seen on a daily basis. Dr. Kurohara is one of a kind and always gives you his full attention, compassion, and care. He treats everyone like family. I truly wish others would follow his example.

I've been seeing Dr. Kurohara for. 36 years and can attest to his abilities as a physician. He and…read morehis office staff provide nothing but the best care.

My mom's doctor I appreciate the love and true guidance she gives…read more She to me is one of the best lady family doctors in hilo. The reason is for her genuine care to help her paitents something that rarely occurs with some doctors.

I have been a patient since I was 19 years old (21 years this year), since Dr. Nakamura started at…read moreDr. Kurohara's office. After opening his own practice, Hilo Family Medicine, where Dr. Mel joined him & has cared for me ever since. She has helped me through many hard times in my life & always does her best by me and my health. I am blessed to have a doctor that is as wonderful & committed as her!!!