This place is pathetic I wouldnt trust my loved one in there care !! Besides 1 or 2 really sweet…read morenurses everyone else should be embarrassed of the so called care they give !! Sorry I even wasted my time with this company if you want to risk your loved one in there care then its on you i did my part !!

They are so courteous. They took great care in letting me know they were not the business I…read morereviewed. My apologies for the obvious mistake. If you are not concise about company names. I left out one word and my whole review was suddenly about a place I have never visited. Again, sincere apologies. They are so polite.

Not enough ways to say thank you Grand Villa. This facility truly meets it's mark. Each member of…read moreyour team made my mother in-law's experience a great one. Your facility, meals and safety is top notch but the genuine caring and friendliness of your staff beats it all. We just can't thank you enough for everything!! Debi and Pete Smith Ormond Beach

Jake Knisley is the executive director. He knows all of of the old folks by name and is super…read morefriendly with them. He's changed my opinion of this place. At first, I wasn't too fond. But over time, the staff won me over. They are all great people. I am so impressed with the Grand Villa. The residents all seem happy and are well taken care of. What a great place!

I've looked at several other homecare agencies and Home Instead is certainly the best! I love that…read moreall of their employees are bonded and insured, unlike other nurse registries where I'd have to figure out payroll tax and other stuff with the IRS. I also like that Home Instead is big enough to ensure reliable and consistent care. Even during the hurricane they were out there doing their thing. I am very impressed!

First let me start out by saying I generally wait minimally 1-year before I attempt to review…read morecompanies that provide services like this. However, I am so grateful for a specific Caregiver that provides us 8 hours of respite care per week, I am submitting this review now. Please note that my 5 Star Review is based solely on the integrity, abilities and performance of a specific person that is employed by Home-Instead. Leslie B. has uplifted our lives and demonstrated consistency. She is truly passionate about her position as a Caregiver. A little of our background... Last year, my adopted Pop, Mr. Bill, was hospitalized and in rehabilitation for several weeks prior to being released to come home. It has been my primary objective to see that he may remain home, for as long as possible, as long as his doctors and therapists feel he is safe, content and still able to experience some independence. So .... I scrambled to find a Caregiver(s) to assist us at home upon Mr. Bill's arrival on August 10, 2018. I have extensive background as a CNA in Rehabilitative Nursing. I am familiar with industry and what was needed immediately in our home. I am grateful for Leslie's dedication and flexibility as Mr. Bill is physically healthy with short-term memory challenges. She is intuitive and has made a positive impact on both of our lives.

I had a hip replacement recently, and your therapist, Jack, was very helpful in getting me on the…read moreroad to walking again. We worked with two different walkers, and I feel confident with them. He also gave me exercises to do that would help me. He was very helpful in correcting my posture. I feel confident that I will be walking again soon, thanks to him.

Last year I stopped by the Apex office to inquire about hiring some cgs. We were already hiring cgs…read morefrom another agency, but they did not have enough staff to cover 24/7 care in our area. After a heart attack and stroke, my father requires 24/7 care and my elderly mother and myself cannot provide care round the clock. There were two young (20 y.o.?) ladies in the office. As I was explaining our situation, they asked some questions about what we needed. I told them a cg would need to do laundry, vacuuming, and light meal prep for my father. They immediately said, "well, our cgs will only do that for the client. If your mother needs help, you'll have to hire two cgs." I get that cgs are not maids or cooks, but light housework and meal prep is part of their job description with *every* agency. I wasn't asking them to care for my mother--who was able to get around by herself at the time. The staffers also told me that cgs would prepare meals only for my father, empty only his trash, etc. We're not asking them to mow the lawn, wash windows, do laundry for a family of 4, etc. But to say that a cg will not empty the trash in the kitchen bec my mother contributes some of it--well, that's utterly ridiculous. No way are we hiring 2 cgs and paying $16-20/hr each just for someone to add an extra egg to an omelette or empty a kitchen trash can every other day. In our experience with other agencies, most (and any GOOD cg) IS willing to throw a load of laundry in the dryer regardless of who it belongs to. There are only 2 ppl living at the house. When I was explaining my father's medical condition, I mentioned that he dozes on and off throughout the day. One of the young ladies was completely incredulous. "you mean, ALL DAY? He takes naps ALL DAY?" Um, yeah. Clearly she had no experience with 80-something, bedridden people, which is pathetic in her line of work. The other staffer did speak up and mentioned that yes, her grandmother did that. But young lady #1 was still in disbelief. How disconnected can you be from your client base?! After 10 min or so of discussion, it was obvious that Apex did not want us as a client. I was dismissed using the excuse that Apex doesn't really have cgs in the Flagler Beach area. Funny, bec I told them when I first came in that we were looking for help in the FB area, and that wasn't a problem then. Apex doesn't have customer service, and basically no real interest in furnishing caregivers. We found another local agency and have had some of the same cgs for a year now. Don't waste your time with Apex.

I have been employed with onyx for 8 years, I love everything about this company and my job. I am a…read moreCNA. I started out as a home health aide, Colleen the owner has ALWAYS been encouraging to her employees to better themselves, so much so that she convinced me I could become a CNA, so I took the necessary classes and tested with the state, and became a CNA, to which Colleen said, " now it's time for you to become an RN! " . She always, always has her employees safety and well being in mind. I found my calling and I am lucky/ blessed enough to find a company to work for that I love. I strongly encourage anyone looking for a GOOD job, to come to Onyx. We have MANY employees who are amazing to work with. We are a true "family" in every sense of the word.

My Mom resides in the Daytona Beach area, and I live in Massachusetts. It's been extremely…read moredifficult coordinating her care from long distance. We had an agency for a couple of years that was absolutely horrid! I knew they were awful, but kept hoping they'd improve. Finally we had enough and I happened upon Onyx. I can not express how thankful I am! This agency is all I had hoped for and more. The owner is a wonderful lady with excellent credentials. Unlike the last agency we had, she puts her caregivers through up to date training, and they are all so reliable and professional. When I call I'm treated with respect, so unlike the last agency. They were always unpleasant and hurried. They are nurses at Onyx, and their experience in the field certainly shows Her aide has been outstanding, and works extremely hard to help my mom. The last agency all the aides wanted was to be taken to a restaurant or watch television. I have been desperately hoping for a little help with my mom, and Onyx has provided more than a little, they are life savers!!!

This agency is dangerous they sent a nurse to replace a Foley Catheter. They were sent by the VA…read more She decided not to replace it but adjust it. I was a Nurse so so I replaced it myself. Don't consider allowing them to treat a loved one.

If you want more stress in your life then this is the company. Absolutely the worst at planning…read moretheir schedules. Expect the patient to be available at a drop of a hat. They're rushed and inconsiderate not to mention stressed out. Sent by the VA and will not use again. Terrible experience!

The "Complete Care at Home" staff of this Palm Coast branch are so genuinely kind and caring and…read morehave a great patient care formula that really puts the client's needs first! They take the time to meet with the patient first (and the patient's family or support team if they have one) instead of just sending a caregiver over on the day the service starts. They help determine the needs and care of the patient ahead of time. They discuss care preferences and scenarios, touring your home with you to locate essentials for cooking, laundry, cleaning, bathing, medical needs, and pet care. On the first day of service, they accompany the caregiver to review item locations, ensuring minimal disturbance to the patient post-surgery. I thought that strategy was brilliant and thoughtful. It hadn't even crossed my mind, but I'm so glad it was on theirs! Knowing and then meeting the patient's needs is their top priority. They're perfect if you don't have a reliable support system in town, or your loved ones' schedules can't accommodate all or some of your needs. If procedures or surgery is required they'll take you to the hospital or doctor's office and be the point of contact for your release, similar to a family member, and bring you home, settle you in and stay with and care for you for your allotted time. They'll even run errands, buy groceries and prepare meals for you. Their on-staff registered nurse visits your home if a medical concern arises, assessing whether it's normal or requires follow-up with your medical provider, and this service is integrated into your care plan based on need. They also offer flexible care scheduling to accommodate varying daily requirements, which is a rarity in the industry. Whether you just need a little in-home assistance, or you need lots of care after a procedure or event, you can't go wrong with "Complete Care at Home. They are so genuinely thoughtful, sweet and friendly and endeavor to keep the comfort, needs and care of the patient first. It doesn't even feel like you're doing business with a business. I highly recommend them!

From the owner: Private duty Home Health agency. Complete Care at Home is a family-run, community-based team of…read morehealthcare experts offering comprehensive home care families can trust to empower older adults to continue to enjoy the lives they’ve built, in the homes they’ve established. Established in 2004 in Santa Barbara, CA and recently opened in Palm Coast serving Volusia, Flagler, and St. Johns Counties.