This place is pathetic I wouldnt trust my loved one in there care !! Besides 1 or 2 really sweet…read morenurses everyone else should be embarrassed of the so called care they give !! Sorry I even wasted my time with this company if you want to risk your loved one in there care then its on you i did my part !!

They are so courteous. They took great care in letting me know they were not the business I…read morereviewed. My apologies for the obvious mistake. If you are not concise about company names. I left out one word and my whole review was suddenly about a place I have never visited. Again, sincere apologies. They are so polite.

As an out of town family member, I needed someone to take care of my elderly mother who was…read moredischarged from the ER after a fall and was returning home to live alone. Prior to her fall she was completely independent. I needed to find someone that could assist her in her home with everyday activities as she was unable to do very much for herself while recovering from the fall. In Home Health Care was ordered by the physician but did not cover the Activities of Daily Living (ADLs) which are routine activities people do every day without assistance. There are six basic ADLs: eating, bathing, getting dressed, toileting, transferring, and continence. I was referred to BrightStar Care by a Social Services Case worker in the hospital. I reached out to BrightStar Care (Greater Volusia County Area of FL) to speak to someone and the Director of Operations, Masha, answered the phone and answered ALL of my questions, which were comprehensive, as I had need and experience in the past for other loved ones with these types of services. Masha arranged for her Director of Nursing, Noah, and Scheduler, Terah, to come to my mother's home and the four of us sat down together and discussed specifically what BrightStar Care could do for my mother and what our expectations of BrightStar Care were. My main concern was that I wanted to be sure that any caregivers assigned to assist my mother were not only competent but trustworthy! Masha does this type of in- home interview with her team members to determine the needs of the client as well as assess the client's physical and cognitive needs in order for Masha to best assist her, with feedback from Noah and Terah, to pair up what BrightStar Care hopes to be a good match up for both caregiver and client! Noah even went to the trouble to purchase, hand deliver and install on his own time, a hand-held shower attachment which he assured me would greatly benefit not only the assigned caregiver but my mother as well when she returned to independence! The next day, my mother was first introduced to Wendy and thoroughly enjoyed her! Because Wendy had a prior vacation planned that was to take place during the period of time my mother needed assistance, Masha assigned Katie to cover for Wendy while she was away. Katie came out on day two to assist my mom. Fortunately, I was present when Katie came to meet my mother and assist her with the plan of care that was implemented and reviewed by my mother, myself and Noah. Katie immediately began to take care of my mom like she was her own mother! What a lovely, caring spirit she displayed. I familiarized Katie with what needed to be done while my mother went to bed as she had been to her PCP that morning and was still in considerable pain. My mother's PCP ordered some x-rays for my mother and while I was with Katie and my mom, the PCP office called me later that morning and informed me that my mother needed to be taken directly to the ER again as the x-ray had revealed a life-threatening condition that required immediate intervention. I informed Katie that I was sorry and that I had to take my mom immediately to the ER. Katie, without hesitation, began to help me get my mother out of bed and into a wheelchair for transport. Katie continued to reassure my mother that everything was going to be okay! Katie ensured that should it become necessary, we collected adequate items for a possible overnight stay, for my mom. I felt so comfortable having just met Katie and seeing her caring nature and straight forward and considerate spirit, I asked Katie to remain in my mother's home and continue to do the cleaning, laundry and grocery storage we had previously discussed that needed to be done. Katie had already begun preparing a meal for my mother and stopped and cleaned up and bagged up in the freezer the remainder of the food products that needed storage. I told Katie to lock the door on her way out. Katie gave me her cell phone and asked me to keep her updated as to my mother's outcome. She was genuinely concerned for my mom. What a wonderful care giving spirit! My mother was admitted to the hospital and I no longer required the services of BrightStar Care as my mother was scheduled to discharge to a skilled nursing facility upon discharge for rehabilitation. I returned home to a cleaned up home! Even payment of the bill was simple. My mother had authorized any charges be applied to her credit card so even payment for services was effortless! I would HIGHLY recommend this company for care for a loved one should they need ADL assistance on an hourly, daily, weekly basis or even 24/7 care. They are very reasonably priced and provided superior care and services in the short time I interacted with both the team leaders and their caregivers! Thank you BrightStar Care!

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

I've looked at several other homecare agencies and Home Instead is certainly the best! I love that…read moreall of their employees are bonded and insured, unlike other nurse registries where I'd have to figure out payroll tax and other stuff with the IRS. I also like that Home Instead is big enough to ensure reliable and consistent care. Even during the hurricane they were out there doing their thing. I am very impressed!

First let me start out by saying I generally wait minimally 1-year before I attempt to review…read morecompanies that provide services like this. However, I am so grateful for a specific Caregiver that provides us 8 hours of respite care per week, I am submitting this review now. Please note that my 5 Star Review is based solely on the integrity, abilities and performance of a specific person that is employed by Home-Instead. Leslie B. has uplifted our lives and demonstrated consistency. She is truly passionate about her position as a Caregiver. A little of our background... Last year, my adopted Pop, Mr. Bill, was hospitalized and in rehabilitation for several weeks prior to being released to come home. It has been my primary objective to see that he may remain home, for as long as possible, as long as his doctors and therapists feel he is safe, content and still able to experience some independence. So .... I scrambled to find a Caregiver(s) to assist us at home upon Mr. Bill's arrival on August 10, 2018. I have extensive background as a CNA in Rehabilitative Nursing. I am familiar with industry and what was needed immediately in our home. I am grateful for Leslie's dedication and flexibility as Mr. Bill is physically healthy with short-term memory challenges. She is intuitive and has made a positive impact on both of our lives.

I have been employed with onyx for 8 years, I love everything about this company and my job. I am a…read moreCNA. I started out as a home health aide, Colleen the owner has ALWAYS been encouraging to her employees to better themselves, so much so that she convinced me I could become a CNA, so I took the necessary classes and tested with the state, and became a CNA, to which Colleen said, " now it's time for you to become an RN! " . She always, always has her employees safety and well being in mind. I found my calling and I am lucky/ blessed enough to find a company to work for that I love. I strongly encourage anyone looking for a GOOD job, to come to Onyx. We have MANY employees who are amazing to work with. We are a true "family" in every sense of the word.

My Mom resides in the Daytona Beach area, and I live in Massachusetts. It's been extremely…read moredifficult coordinating her care from long distance. We had an agency for a couple of years that was absolutely horrid! I knew they were awful, but kept hoping they'd improve. Finally we had enough and I happened upon Onyx. I can not express how thankful I am! This agency is all I had hoped for and more. The owner is a wonderful lady with excellent credentials. Unlike the last agency we had, she puts her caregivers through up to date training, and they are all so reliable and professional. When I call I'm treated with respect, so unlike the last agency. They were always unpleasant and hurried. They are nurses at Onyx, and their experience in the field certainly shows Her aide has been outstanding, and works extremely hard to help my mom. The last agency all the aides wanted was to be taken to a restaurant or watch television. I have been desperately hoping for a little help with my mom, and Onyx has provided more than a little, they are life savers!!!

Great staff, great atmosphere!! Everyone at Absolute Health Professionals is so helpful! Whatever…read moreyou need they will assist you! I love my Absolute Family!

Strange answers and no follow through for my family member. We just needed care. Waste of Time.read more

Great caring and passionate caregivers! Easy to work with!! Reliable on time and very…read moreprofessional!! A great team!!!

This was an incredibly difficult time in my life. I never envisioned ow hard it would be to have…read moreto be the caretaker for my dad. They were so helpful and caring! It all seems much easier and manageable.

This agency is dangerous they sent a nurse to replace a Foley Catheter. They were sent by the VA…read more She decided not to replace it but adjust it. I was a Nurse so so I replaced it myself. Don't consider allowing them to treat a loved one.

If you want more stress in your life then this is the company. Absolutely the worst at planning…read moretheir schedules. Expect the patient to be available at a drop of a hat. They're rushed and inconsiderate not to mention stressed out. Sent by the VA and will not use again. Terrible experience!

Theft from this service!!! My mother has Dementia and a…read morefractured hip, with limited mobility and still able to be in her home, we had called Hope Home Services 'hoping' for some companionship to help with small errands and communication during the day. What we got was a person who took advantage of an elderly woman, who was being friendly to the 'trusted' person taking care of her. This woman was having my mom buy her lunch every day they went out and had my mom, with her walker, walk across the parking lot and hand this paid for meal to her !!! My mom on a fixed income, paid more for this other woman's meal, than she did her own !!! Theft from taking advantage of an elderly woman. Then to outright stealing by purchasing items with my mothers credit card, while my mom was having lunch. We also were questioning my moms cash the first few weeks because we couldn't figure out how she was going thru cash by only using a credit card when going for errands, now we have a good idea. Can't say there are more than two people working at the Service. She was only in the home under 2 months and didn't waste any time taking advantage !!! I don't know who runs this kind of company but we were never offered a return of the $ that was stolen.

April Sermon-Davis and her team of caregivers provided exceptional companion care services for…read moreseveral years to my uncle at his home in Ormond Beach! After his care needs progressed and he was moved to an assisted living facility, April continued to assist me with his care, which included coordinating his move, picking up his medicines and meeting/taking him to medical and dental appointments. Since I live out of state, her assistance was beyond helpful! I fully recommend Hope Home Services to care for your loved ones! Alicia Bronstein, MBA

Nicole Fink, the HR Specialist/Office Coordinator for the Saint Augustine office is very…read moreprofessional and hardworking! She is one of the most caring and helpful of any woman I have ever met! Nicole shows concern and empathy to everyone, helping build a good relationship between caregivers and clients, she is always fair in getting both sides of the story, remaining the neutral person until the truth is known. She makes time to help resolve any issues or problems, no matter how busy she is, whether it is a technical or personal matter! Nicole is remarkable, trustworthy, and amazing at her job!

From the owner: Home Instead, Home Care Services of St. Augustine provides personalized, non-medical in-home care…read morefor older adults in St. Augustine, FL. Our Care Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve St. Augustine and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.