I want to start out saying, this venue is unique and very pretty and my wedding was gorgeous. I had several compliments on the decor and on the food, but this is where compliments stop. I had rougly 165 guests attend, this was known well as we originally booked the venue 9 months in advance. We met with Chris several times to discuss decor, and table settings and when the day of my wedding came I was very disappoitned and very stressed out. Here's a few of the several complaints I had:
First, we planned on 2 tables upstairs for the bridal party, this was discussed and agreed upon. However, day of, the tables still had no tablecloths, no table setting and still had glasses left over from our rehearsal the night before. Because this was not taken care of by their staff, my bridesmaids tried to help clear the tables. When asking the chef, Anthony, on where we could put the used glasses and where to get new settings so we could set the tables ourselves, my bridesmaid was yelled at and ran out of the kitchen. Later as she was going through the buffet line, Anthony made such a terrible comment to her, she was in tears and her husband and Anthony almost fought and had to be pulled apart. This was totally unacceptable!!
Decorations for the banister upstairs where never done, which were agreed upon and discussed in advance as well as the day of.
The chef, Anthony, was serving food with no jacket, not apron and no gloves. The food was great, but this is also unacceptable.
Because of the number of guests I had we planned on two buffet lines, instead there was one and some guests did not eat until 1 1/2 hours after dinner started. I was cutting my cake and people were still in line at the buffet.
There was no staff to clean up plates, serve drinks or help reorganize chairs and decorations after the ceremony like discussed and agreed upon.
The grooms cake was never decorated or presented like planned and discussed in advance and again the day of.
We paid to have childs meals, those were never seen.
Decorations we brought were put away and not found until after the reception, so they weren't used.
There was no air in this place at all, so not only was I sweating and hot but so were my guests.
The ladies bathroom was not stocked, we had to ask staff to replenish toilet paper, paper towels and soap.
Decorations that were part of Oasis' display in the windows were not moved as discussed, so on my wedding day there was a bourbon barrel horse and a mannequin in a wedding dress still in the window.
The entire 9 months of planning this wedding, getting ahold of Chris or Anthony was almost impossible. It took several phone calls and/or emails before ever hearing a response.
If it had not been for my family who helped decorate this venue, and ease some of my stress, this would have been a total disaster. My other vendors were fantastic, but even they noticed the unprofessionalism and lack of staff. Because Oasis is so understaffed and unprofessional it made for a very stressful day, not just for me but for my parents and bridal party as well. If I could redo my wedding I would pick a different venue.
There are other complaints, but my advice DO NOT PLAN ANY EVENT HERE! read more