Great experience working with Catherine and the team on a homeowner, auto and special event…read moreinsurance policy. We can count on them to spend time to clearly explain things to us so we understand our policy and we appreciate all the work they do to search around for the best policy for us. Highly recommend!

From the owner: Just as your families insurance needs will change over the years, so will your business needs. We…read moreare here every step of the way. As independent agents, we have access to many carriers, allowing us to find the right fit for personal and commercial client’s needs. If you are looking for individual attention for your personal and or business insurance needs, you have come to the right place. If you are looking for a live person to answer the phone and start working with you, you have come to the right place. We look forward to working with you! Please call our office to speak directly to one of our agents. We will customize your quote based on your needs.

Nicole Frost is the best insurance agent I've ever had, she helped me buy my first car and has…read morehelped me with countless other things! thank you so much Nicole you've truly made my life so much easier!

This is without a first class agency Nicole Frost leads a…read moreteam who are there to help you.

You can rely on Richmond Insurance Services to take care of your insurance needs. Both Michael and…read moreCaryn will provide you with personalized service and review your policies to make sure you are properly covered.

From the owner: Auto/Car Insurance, Homeowners Insurance, Business/Commercial Insurance, and Life Insurance For…read moreGlen Allen, Richmond, and All of Virginia Richmond Insurance Services is an independent agency that was founded in 2011 with a goal to find the best poss

Very unpleasant experience with this agent. Delvin actually used explicit language over the phone…read morewhile discussing an auto claim. Beware!

if I could gIve him a 0 I would. he had me as a client for 17 years and never contacted me once. He…read moresaid what am I supposed to do. call and say, how's it going??? Are you kidding me. They hired my deductible ridiculously and said, well we mailed it to you. No need to contact you as a good customer I highly recommend you find anyone but him. He's a Pompass ass! Can't stand this entitled group of people they don't need to work to earn an income.

Good morning. Last week I contacted State Farm in regards to…read morea Life Insurance Policy that I have. I spoke with the following employees: Paige Wiley Ally Woolsey, and Geneviev All 3 of the individuals were professional, polite, and answered my questions. If they had to get back to me with the information, they did so and did so that day. I tried to complete the feedback form that was included at the end of their response; however, when I clicked it on I kept getting where I had provided feedback on another employee many years ago. I am assuming that I was doing something wrong. I hope Santa is good to them and hope all of you have a Merry Christmas.

Ive had my renters policy for a little over 2 years now and its been smooth and stress free to…read morechange addresses and they've called me every time my account needs to be updated. I had Mary this time and she was very sweet and efficient.

If I could give it, 0 STARS, I would. Watch out for this company. They are the worst insurance…read moreprovider I've ever dealt with. When I applied for coverage online, they gave me a prorated rate. Since insurance companies can electronically check your driving history, I expected the quoted price to be accurate. Instead, in the second month they sent me a notice saying my policy would increase. The following month, they raised my payment by almost $150. I decided to cancel, but when I did, they told me they had taken a prorated amount from the second month and added it to the month I was canceling. Because of this, I didn't receive a refund for the full amount I had already paid. None of this was stated in any written document--only explained verbally after the fact. Avoid this company at all costs.

Unreasonable Driver Removal Policy…read more I contacted Elephant Insurance to remove two of my adult children from my auto policy. One is moving to Washington, DC and will be using public transportation, and the other is living in Europe for the year. Neither drives or needs auto coverage. Elephant refused to remove them unless I could provide proof that they have insurance with another provider. This is an unreasonable and blatant premium-retention policy that forces customers to pay for unnecessary coverage. I was also told this practice is approved by the State of Virginia, which is difficult to reconcile with its clearly anti-consumer impact. Given this, my only option is to cancel my policy. I would not recommend Elephant Insurance. For additional context, prospective customers should review the company's BBB complaint history: https://www.bbb.org/us/va/richmond/profile/auto-insurance/elephant-insurance-services-llc-0603-63394765/complaints?page=1

I just want to take the time to give credit to where it's do. Kim has been my insurance agent since…read moreI transferred from Texas in 98, she does and amazing job at finding and getting you the best insurance for your needs and best rates. She also give good advice when you're needing to file a claim on auto or home, she always follows up with you to make sure you was properly taken care of. Kim you Rock, thanks for all you've done for me and my family, and your continued support. I highly recommend your services to everyone.

Excellent with information on insurance, what you need not need things you may know or not know…read more She has help me so much. Thanks Kim

I have been using the Insurance doctor for all of my personal needs between my car and my home…read moresince about 2018 ( I've gone to other locations and have not like them, and always return to this one) I personally been working with Ashlie Gentry over the past few years and I will definitely say she has become my favorite agent and the only person that I am willing to work with. She is absolutely wonderful extremely knowledgeable and I appreciate the fact that when I don't know some thing, she takes the time ( no matter how long or how repetitive it is ) to explain it without making me feel beneath her or stupid she always genuinely seems to have my best interest at hand and I truly do appreciate that

Jane was so sweet. She was very helpful and patiently explained everything to me. Thanks so much!…read moreDefinitely recommend her!