So in the past few days since they installed a remote start on my boyfriend's truck, there have been no issues. So, we waited in the truck as we were quite early for our appointment. This is when we noticed a customer that was there on her lunch break to inquire about some sort of issue with her remote start, I can't (personally) say there are any issues with their work........so far. Although my thoughts that need to be conveyed here are more customer service related. So as we hung out (just over an hour) in their seating area for the installation of said remote start. First there was a smaller guy that was talking about a customer. Admittedly I do not know exactly what the issue was. But I do feel pretty safe in feeling like "I am a man - he's a man, I have no issues fighting him". Then there was the bigger guy that was on a call with a customer that wanted brake work done. As soon as he found out the car was a 2000, he was so condescending!! "You want breakes AND callipers all the way around a 2000?!" As a person myself that knows nothing about cars, beyond filling washer fluid, I would be beyond angry to be talked down to like I heard him talk to this customer!! What if it is a well maintained vehicle with personal/family sentimental value? If/when I call for any service of any kind - whether on my car, my house, or my body, if I am talked down to as this....."gentleman" did? I would hang up on him and go ANYWHERE else. As a matter of fact, I accompanied my boyfriend because I was going to talk to them about options and pricing for a remote start on my car. But, taking my own advice, I will go ANYWHERE other than horizon for my car. read more

I had my 2016 Ford F-150 lowered it was a great experience everyone is very nice there with me the job was done in 1 day and I went through the vehicle afterwards and everything was clean and tight. read more

I had my entire Van tinted and outfitted in 2022 and had my fog lights installed this week. They worked with me on the pricing and the technicians did excellent work. Flawless. and best of all they finished fast. Definitely am coming back to get the rest of my rig outfitted for more outdoor adventuring and city slickin customizations... Glad I found them... Bottom line: Great work, great prices.. read more

I got in a little over my head on a system install on my car so I decided to turn it over to the pros. Everyone is super friendly and kept me posted through the whole appointment. John, the installer called me prior to doing multiple things and gave me options and his opinion on each. When I arrived to pick my car up, John took me back in the shop and gave me a walk around of everything that he did. He explained the everything to me and even gave me some install tips for the future. I highly recommend these guys for any stereo needs! read more

I had an appointment at 10am this morning to get remote start installed in my van. I was told it would take 4 hours to install and they would call me. I live 30 miles away so my son picked me up and we had errands to run. I called them at 1:35 and they said they weren't done yet. Since my van was the first one there this morning I figured they were working on it. At 3:00 pm my son and I went to Wendys to eat. Wendys is right next door to Horizon. We sat in parking lot for 3 hours waiting for their call. At 6:05 pm they called and said van would be done after 7:pm tonight and would that be ok. I said yes and that I was next door waiting at Wendy's. They called me back at 6:25pm and said they had run into some jack knives in the day, and they were supposed to call me and they forgot. They wanted to keep my van overnight and would that be ok. I asked if they had started on it yet and they said no. I told them it was not alright and I would be right over. I was apologized to by everyone. As I was leaving a guy from the back followed me out and said he could have my van done in an hour. I told him I did not want to pay full price on a job that took from 10am to 7:20pm. He said he would see what he could do. They were willing to drop price 14.00! Needless to say I declined and brought my van home! I am 64 years old and don"t have time for this! If they could install it in an hour, why didn't they? I was willing to wait til after 7 until they called me back and asked to keep it overnight. I give them a ZERO rating! read more