I don't know who answers the phone but dude is an asshole. I called trying to inquire Information on the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness read more

My response to the owner: We were not greeted and spoken to kindly... Doesn't matter if you don't think you screamed. You raised your voice calling "No kids in here" You could have at least said "Hello" or maybe "Hello, how are you? Unfortunately we don't allow babies in baby carriers that can't walk or touch anything in our store either." If you were polite but just enforcing rules we wouldn't have had a problem. It was your tone, your facial expression and volume. The gal whom you were checking out saw us outside and said "That was rude" Referring to you... raising your voice. Your sign is not clear which is why there is confusion. No one under 18 years old would have been more clear. You can have whatever rules you want, make them clear. I've been coming here since I was in my teens. Teens are "kids" as well. So like I said on the way out, I won't be returning. I'll support other small businesses that know how to speak to their customers. Costumer Service! I came in with my baby in a carrier, and upon entry I was screamed at "No kids in here" from the owner. It would have been nice of him to greet us and let us know that babies that don't walk also aren't aloud. The sign outside is not clear what ages cannot enter. read more

After reading several reviews, I realize that I would very much like to come to this store, I work in a store myself & I get tired of the public nagging about rules & regulations, People have no respect for other people's businesses, I really dislike when people come in the store w/their children & let them run around destroying the place, honestly I myself, If I had my own store would have the same rules, as far as wearing a mask, Is it really going to kill you people to put a mask on.? 'Many people have died due to covid, I personally know 4 people who have died.,' One person that you complainers can look up.,' His name was Ken Harvey a retired Waukegan firefighter.,' Like I said, It does not kill you people to wear a mask, It kills others because you won't wear a mask.,' After reading all these complaints, I LOVE this store & will definitely shop there. "MASK DON"T KILL" "PEOPLE WHO DON"T WEAR THEM DO" read more

LOVE Horsefeathers and have been coming here for years! It's admirable that the owner cares about people's safety, even if some customers want to throw a fit over a mask. I'll keep supporting this store because this is an example of how I would want a business to be run. You can find everything and anything in here.. I have since moved to Chicago but haven't been able to find a store to match Horsefeathers. I would suggest anyone come by and see for yourself! :) read more

Eclectic and such a cool store! Just happened to be in Waukegan and strolled by this gem of a store. They have jewelery, clothing, wall hangings, incense, crystals, wind chimes, products from India and Asia. It's got a bazaar kind of vibe to it and quite unique vibe almost like a hippie throwback to the 70's. It's friendly and inviting! read more

Horsefeathers - Personal Shopping Near Me - Waukegan, Illinois

Heck yes the owner has an attitude, the attitude is: "respect what isn't yours." I'm an adult who has been going here since I was 5 years old(back when children were allowed but I still obviously wasn't touching anything), I have loved watching this store change but do miss when had more hindi influence! Such a beautiful store that was ran by a lovely man (now a woman) who just wants people to respect their collection while shopping. This store has been a big part of my life (more than the owner and workers could knows) and I hope that one day I can bring my older kids here to. read more

Drove 20 minutes to shop here because it was recommended by a friend. I have never heard of a store not allowing children. Of course it's on your website when you click on the tiny little link that says '2021 store policies' but why would anyone think that there would be such a long list of rules for an ordinary store! I only looked after i was not allowed inside with my son. In regards to your mask policy, of course it's your choice, but please consider that most states in this wonderful country of ours do not have such a policy and even in Illinois, most stores are not enforcing it. It is shame because i really was looking forward shopping at your store but i will go elsewhere. read more

Highly disappointed and angry! I've been a long time customer for multiple types of products In the store. I have been excited for the remodel and reopening and showed up with my money to spend and proper face covering even vaccinated at that! Was turned away after driving a half hour because I had my 5 year old son with me! How discriminatory of you, for me to drive I have to pay a babysitter to spend money in your store?! He was calm, had a mask, was sanitized, and holding my hand. Without even a compromise I was asked to leave after waiting in line patiently at that! RIDICULOUS! ESPECIALLY because no where on Facebook, store front, or website includes includes information on this topic! Now to find out, the ONLY place it says "no children" is yelp, but why check yelp when i've been going here for years on end. ‍ so because you may think my son is a "non shopper" he can't buy a size small tie die tshirt? absolutely ridiculous. manager is lying saying it was posted. it was 100% not. DONT SHOP HERE!!!! THEYRE DISCRIMINATORY! read more

Every time I come in they have the best finds from exotic influences and they respect their products and are passionate about what they do I will always come to this store and it will always be a forever favorite !!! read more

Horsefeathers has been a family run, unique and special spot in Waukegan as long as I can remember. The owners have always been accommodating and kind. I have never had a bad experience since I walked through their doors, my first time being Cafe Kismet. I am so happy to visit when I can. Check them out, they still rule! read more

Horse Feathers a definite NO GO, at least not anymore.. I moved out of this area a few years ago and am back now. I used to go to Horse Feathers a lot back then. The owner and his wife were great people to deal with. And over the average years time I figure I spent about 2 grand a year there for many years. Well..... that doesn't seem to be the case with the new owner who I understand is their daughter or something. First off... the Covid scare is pretty much over with only doctors offices and such still requiring masks, but not at this store, still have to have them... but whatever, it's their store. When my 3 friends and I arrived we were going to go in but, one of my friends had her daughter with her and was told that she couldn't bring her in there due to the "Piercing" supplies that the store sold. The kid was 4 , and I'm quite sure wouldn't know what that was for even if you told her. We had all driven down there from Wisconsin specifically to go to this particular store, that we would not now go to due to the abundance of ridiculous "rules". To say the least, the store lost 4 well paying, cash carrying customers who trust me when I tell you, would have spent several hundreds of dollars there. To say the least, I know none of us will ever be back and will find a new place to spend our money. read more

I stopped by this past Thursday. There were two white women and me and my daughter. The owner, who approached from the rear of the store was within arms reach, when he belted out... hello ladies to the two white women and looked me dead in my face and turned his head before I couldn't even get out "hello ". I would stay clear of this place. read more

12/18/22- the owner responded to my update, so I think that says something. I hope to get up to the store, since my last visit was smack dab at beginning of Covid. I loved the store decades ago, was delighted a couple of years back and maybe the negative reviews aren't accurate. I think for me, if all I see is a reviewer posting negatives and no good reviews of any places- that speaks to them as a customer. My review is pre Covid and I guess ownership change- so take it for what it's worth. But I won't change stars bc that was my experience 2 years ago. The original place I shopped was fun and I take that as a testament to the owners. If the new owner is family, I hope that has continued. read more

I used to bring all my friends and family here and tell everyone all about this place. I will no longer be doing so. Today is the first time I hear about the "no children under 12" rule... we keep in touch with healers and spirit guides and what not and we needed to get a protection stone/crystal for my sister who's 7 yo. After explaining the situation to this owner she she just stood there saying "no children" over and over again. It's hard to grasp the concept that a crystal "spirituality" store does not care about things like that and won't make an exception. Rest assured I will take everyone to Black Cat Minerals OR even Earthbound in Gurnee Mills from now on & I will NEVER recommend this place EVER in my life. You have lost not only me and my family as costumers but you also lost all of my friends. & to say the least this crystal I bought from there broke off the minute I left the store. read more

Horsefeathers - Do NOT come here - Personal Shopping Near Me - Waukegan, Illinois

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I really enjoy the low priced jewelry and cool items this store has had over the years but I must say this store has gone completely downhill. It's beyond political & honestly not even a comfortable & friendly place to be in lately. It also took forever to receive help last time I went in. They did re-do the store and made it more organized but It doesn't have the same feel as it did years ago, very unfortunate:/ read more

Horsefeathers is the best. So much cool stuff. Happy it's been a staple in our community for decades. It's unfortunate that some customers have given the staff a hard time during Covid! read more

Literally my favorite store for little treasures and body jewelry!! I love the selection of everything, great place to buy gifts for friends! The staff is always so friendly and helpful, I can't say enough good things about this store read more

Love the ambience. Very cool place to visit and get some crystals. There service ticket system is a bit odd but the employees are very knowledgeable. If you are anti-mask/ refuse to wear one, you might wanna push those opinions aside. They monitor the case levels so depending on the day they may or may not make you wear a mask. I went recently and with the low numbers they were not requiring masks but they'd appreciate if you did. read more

Horsefeathers is amazing. I still have and wear jewelry I bought from here over 15 years ago. They have always been very helpful and welcoming. Will always love this place. read more

I've been going to Horsefeathers literally for years - at least 15 or 20. The people there are unfailingly nice, and helpful, too. The store has a unique assortment of interesting imported jewelry, incense, and clothing, along with other awesome, funky merchandise. To visit a really different, interesting family-owned store, you should check out Horsefeathers. There's no place like it! read more

This has been my go to for body jewelry, trinkets, tapestries, and incense for almost 20 years. I love this place. The memories from the smell when you walk in is incomparable to anything. All of the staff has always been very knowledgeable and friendly. The family who owns it are so compassionate and loving. This establishment accommodates people from all walks of life, chances are if you take a trip here you will indeed find something that touches your soul! Very proud to have Horsefeathers a part of my community. read more

A store with people so rude will eventually go out of business. It's like your items are cursed because of your arrogance, and unprofessionalism. To the point that you'd argue reviews. Who wants crystals or merch charged with that. The semantics of how long I was there, or whatever else you argue is underwhelming. I didn't buy anything, of course, and I won't in the future. Let the world beware, you're a real Julius Caesar around there. read more

This used to be one of my favorite places to go. Now they are so arrogant and have some of the strictest COVID rules i have ever heard of, and i work in the medical field. They don't allow anyone under the age of 12 in the store. I get it, some kids suck but they looked at me with complete disgust when i tried to walk in with my 1 year old.... I was carrying her! I have no idea what happened to this store but it's not the horse feathers we all knew and loved. DO NOT GO HERE! read more

Great eclectic place - It's been in downtown Waukegan for decades but I only manage to make in over about once per year. Great deals on beautiful jewelery, incense, unique Indian type clothes, crystals - unique mix to say the least. I doubt there is any other business like Horsefeathers outside of Chicago...and then maybe not even there. Friendly staff too! read more

The biggest selection of body jewelry in the Midwest, at unbeatable prices. They carry body jewelry (piercings), regular jewelry (bracelets, necklaces, etc), crystals, incense, sage and cleansing materials, pins, tapestries and more! This family owned business is in its second generation, spearheaded by the daughter and manager, who make sure thousands of products are available to any curious patron who come in. The store has changed as a result of the pandemic - not all items are out on display/for sale. Also, their COVID protocol is strict - so heed warning to delay your visit if masks are not your preference. However, if you enjoy personalized service, hearty conversation or pretty things - this place will fill your cup with wonder. read more

This place is amazing!!!!! Not only do they have a huge variety of things, they're actually fairly priced. My favorite part was how the employees really take the time to help you and answer any of your questions; if they don't know, they actually take the time to look it up for you!!! They have like a crystal/stone bible! Definitely filled with good vibes and positivity; you can get lost in there for hours... I would know! I walked in looking for some sage, next thing you know I find myself wandering through a maze of joy and jubilee... pure relaxation and zen. Anyway, as I approached the middle ground of this enchanted palace of wonders, I was hit with vibrant colors that resonated my senses! I didn't even notice that I had passed the sage (all the sages)... I wanted to see all those pieces of clothing, towels, banners, hats, flags,... and so much more!!!! Eventually I found them!!!! Eureka!!! Those beautiful stones that just called me to them! ! I ended up buying as much as I could carry!... except for the sage, I forgot the sage... read more

What is there not to love! I really wish I lived closer. Any type of incense you could want is here! The clothes, the jewelry, the wind chimes, the everything! The staff is very friendly and helpful. Very free flowing, hippie, love vibes. If you're in the area you need to stop in. read more

Horsefeathers - Personal Shopping Near Me - Waukegan, Illinois

Its ok if you want to get cheap jewelry but they wait in there is so long. Don't get me wrong they people in there are friendly its just the waiting time you have to do. I hope this can improve or have a website to order. read more

Totally stumped on the uneducated and bizarre behavior of the associates at this business. I was treated poorly. Kept getting asked can I help you repeatedly in a short amount of time by numerous associates (really creepy) and stared at. I had enquired about the names of the statues being from India and very familiar with Hinduism and the Islamic religion and received a rude response of "their buddhas". Could not understand the Hindu statues and tapestries but Muslim music, the singing of the words from the Quran???? Very disrespectful to both religions. In these types of sales of religious items it is believed you will have bad luck if crossed. Can not understand if business is so good why didn't they pay the gas bill.... it was super cold in the store obviously no heat. Inventory was over priced ($6000) "buddhas" and mostly piercings jewelry. Upon leaving the store I was followed out of the store and stared at while I crossed the street and entered my vehicle ????!Definitely not the cool store it used to be back in the day! A review is an opinion of the persons experience please do not attack as in other reviews as an explanation is preferred and more appropriate. Really clearby the response from the manager (who likes to reiterate that he's the manager) what people can expect from this business! His response is childish, dramatic and filled with lies! NICE very professional! BEWARE people of any shade of color are not welcome! read more

Horsefeathers is the sort of eclectic store that most College towns had 2 or 3 of when I was in college. If you visit, plan to spend some time browsing what they have- it's easy to miss the hidden treasures if you rush through the store too quickly. read more

Honestly was never going to bother to leave a review until I seen them reaching out on Facebook to ask for 5 star ratings on yelp. The place is cool, they have awesome merchandise, but be careful, the staff when I went years ago treated me as if I was a criminal looking to steal stuff, telling me to hurry, tailing me and my friends through out the store. It wasn't the first time I experienced that disrespect either, but it was most certainly my last time. Again that was years ago. And again I would have never even shared this experience if I didn't see them reaching out for reviews to boost their ratings. If a place is good and good to customers they don't need to reach out for ratings. read more

I have been going to horsefeathers since I was a kid. My mom used to bring us to pick up incense. Was always into the different things they had. Lots of jewelry to pick from. Candles, incense, clothing, you name it. Very unique store. read more

Horsefeathers has been my go to for over 20 years for all my incense, belly dancing, jewelry and Jimmy Hendrix poster needs

Horsefeathers is such a great unique shop in downtown Waukegan Illinois. My family and I have shop there for many generations. They have the most unique items and the smell of the store is delightful. You can smell the incense when you're halfway down the block and know that you're getting close to a wonderful shopping experience. Family owned and operated for years it is a great part of the downtown area. I no longer live in Waukegan but when I do come back to visit I have to go shop at this store. You never know what you're going to find. It is jam-packed with goodies. And at times it's very full of customers so you do have to abide by the rules, as there are so many pocketable items. And during Covid you might have to wear a mask but at least they're trying to keep everyone safe. By keeping everyone safe they're keeping themselves safe and being able to keep the store running. Kudos to you Horsefeathers for running such a great business for so many years! I hope you're around for many many more! read more

An eclectic and funky shop. Always a great place to browse and to purchase neat items.

Friendly , positive vibes, and always looking out for the benefit of everyone ! Great deals all the time. Only place I'll ever get my incense from as long as I stay In lake county !! read more

Super friendly. Cute dogs. Great service. I have been going here for years. Very Piercing Jewelry selection

Love this store and all the energy in it!! The mask policy is great and glad they have taken this serious. So many unique items and friendly and helpful staff. Their policies are clear and posted all over. Will continue to visit read more

I effing love this place! So so so so SOOOO much! I bought a crazy extravagant Indian pillow here for a pretty decent price. Horsefeathers is filled wall to wall, ceiling to floor with unique knick-knacks and chotchkies. Compared to other "hippie shops," they understand the importance of both retail breadth and volume. There are large arrays of items, ranging from eclectic sculptures and artwork to Jamaican inspired handbags. I love their vast assortment of jewelry, perfume, and incense. I'm pretty much slowly, but surely turning in to a hippy from this shop's influence alone. Granted, I've always been part of the 'problem'; never the 'solution'...SO YEAH A PSEUDO-HIPPY, IF YOU WILL. I'm ok with that. And to those who claim the manager lady is mean (whoever she is at the cash wrap), she is not.. She is simply looking out for her store. If you want something, just ask... Nobody who works there bites, even if they appear to be preoccupied. Also I wuv da woofies! read more

I've been coming here for years. The best spot for all your piercing jewelry needs! Owner is extremely helpful and so kind as is the entire staff. The jewelry is nice and at a wonderful price. They also have so many other wonderful things! I will keep going for my piercing jewelry needs and more for hopefully years to come. read more