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    Horton's Billy Plumbing Service

    4.0 (1 review)
    Open Open 24 hours

    Services - Horton's Billy Plumbing Service

    Plumbing inspection

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    6 years ago

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    Sub-Zero Heating & Cooling - Image 3.png

    Sub-Zero Heating & Cooling

    (1 review)

    My husband and I have used Sub Zero Heating & Air since they installed our new air conditioning…read moreunit. We chose them because they were a newer, local small business and wanted to support them. In April of this year, we experienced issues with our AC and called Sub Zero for service. We paid $250 for what we believed was a proper repair. Unfortunately, we recently learned that the original problem was never actually fixed. Instead, a temporary repair using an inexpensive part was made to get the unit running, without addressing the underlying issue. When the unit began having problems again, my husband hired another HVAC company for a second opinion. They informed him that the issue from April had never been properly repaired and explained what should have been done at that time. My husband then contacted Matt at Sub Zero to discuss the situation. Initially, Matt suggested we might have been confusing Sub Zero with another company. However, my husband explained that Sub Zero is the only company that has ever serviced our AC. After hearing our concerns, Matt acknowledged the situation and offered to provide the capacitor that should have been installed in April. This was especially concerning because we were under the impression that a new capacitor had already been installed during the April service. Based on our experience, we feel that the repair was incomplete, we were charged for work that was not properly performed, and the communication regarding the repairs was misleading. Unfortunately, because of this experience, we cannot recommend Sub Zero Heating & Air to others.

    Horton's Billy Plumbing Service - plumbing - Updated July 2026

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