These guys are amazing! On time, going above and beyond and very courteous. Plus, when scheduling a free estimate or for any other questions, you don't need to leave a message and then hope they call you back since they have a real person working in the office. We've been using Hortus for more than 10 years, and I recommend them to everyone . read more

It was like pulling out teeth when trying to get them to make repairs on things that were broken BY THEM when at my house. 1. They somehow broke the gutter downspout off completely, it was laying in the middle of my backyard when I checked on the house (currently under contract so I don't live there.) They came and "fixed" it, and when I checked on it again, the downspout fell off with zero effort. I decided to have my own maintenance guy fix it instead. 2. When fixing the roof of my shed that had a branch fall on it and put a hole in it, the worker who went (after being told 3 different days that they would be there to fix it) used the down spout as a prop to hold the plywood as they were cutting it and smashed the downspout. 3. When trimming the tree, the coax cable for internet got pulled down, and I had to ask for it to be put back up because it was just dangling over my covered back porch. 4. They left branches in the backyard from tree trimming and I had to request they came and picked up what was left because they'd already told me they were "done at the house" On top of that, everytime I called to ensure the roof of the shed would be done before closing (tomorrow), the customer service wasn't great and they acted like I was inconveniencing them. Absolutely do not recommend. I paid too much for poor service. read more

They called me a day before service, they could not make it on Tuesday. I had stuff I wanted to do, but I said Ok. Then they scheduled me for Wednesday @ 9:00AM. I changed me schedule to accommodate them. Then 9:00 came and passed, I call them. I was told they are finishing another job and would be here between 11-12. The girl who took the call could care less when I was talking to her. Not a sorry or any word that she screwed up my schedule. With customer service like that, who needs them, not me. I canceled my appointment, good riddance. I do not recommend them. read more

I hired to take out a 50 ft pine tree that succumbed to beetle infestation. They were prompt and professional and had the capability to chop firewood out of the tree for me. And so reasonably priced that I will hire again to take out another tree that I had quoted by another company that quoted a couple hundred more. Tidee (employee) is wonderful ! read more

what a shit show. if you want constant miscommunication, hung up on, charged without services rendered and an all around clown service, then this company is for you. But if you want professionals, go elsewhere. read more

We needed new trees, shrubs, and sod to replace damage from hail storms, drainage issues, and erosion. Also, we needed help to discover and repair a block in our sprinkler system that was preventing water to our trees and shrubs. During the free estimate meeting, Hortus Tree and Landscape Services talked about tree and shrub options that fit our drainage issue and ideas for a nicer backyard. We were provided an estimate in a week and got answers to our questions about the estimate. Once we got approval from our HOA for the revised plan, I was pleasantly surprised about how quickly Hortus Tree & Landscape was able to schedule the work. Since a recent job had finished early and ours was a bit smaller, Hortus Tree & Landscape was able to send a crew to help us within a week of us accepting the estimate. On the first day, the crew installed a new section of sod, addressed an erosion issue by installing a pathway with edging, back-filled dirt for a retaining wall section we had done, and pre-dug 7 holes for new trees and shrubs! We experienced miscommunication about the location of 5 trees. However, I brought this to Hortus Tree & Landscape's attention that evening via email and a follow-up call in the morning. Hortus Tree & Landscape Services understood the miscommunication and promptly took steps to resolve the issue. By the end of day 2, the crew planted a total of 6 trees, 2 new shrubs, and helped solve the block in our sprinkler system! They did all this even though a rain & hail storm hit late in the afternoon! The crew returned later and planted the last tree and installed the drip emitters. Thank you Hortus Tree & Landscape for taking on our project! Other landscape companies I had called were not willing to meet with us until I uploaded pictures and the agency decided whether or not to send someone for an estimate. Other landscape companies required projects to be a minimum of $25K. And, most companies that offer sprinkler repair were not willing to help us figure out a blocked line for a functioning system and would only consider installing a brand new sprinkler system. I am beyond thrilled! I looking forward enjoying my backyard more this summer and watching everything grow-in. Thank you! read more

Years ago, Hortus was a great landscaping and tree trimming service. Those days have passed. Our last work done on our properties was a joke. They came and bid tree trimming and said that they would be back in a week to two weeks to do the work bid on. 3 months passed before they showed up. Then, weeks later - a woman from their office called and screamed at my wife about when are they going to see the check for their bill sent. Could not believe the tone she took with my beautiful wife. They have lost our business, of which we have used their services for longer than I can remember. Find another tree trimmer, they are not worth your time. Hank B. Old North End read more

John and Chico went above and beyond to trim 2 trees in our front yard. They did an excellent trimming and clean up job! Great workers with good attitudes!! I definitely recommend this company!!! read more

Hortus Tree & Landscape Services - a tree in a residential area - Landscaping Near Me - Colorado Springs, Colorado

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Poor work, I had to repair damage to landscaping. Would not recommend to anyone. The crews are never on time and I keen by hours and no call to say I'm running late. Small front yard took 5 gays to finish . We still have water leak as seen in the picture. read more

Hortus Tree & Landscape Services - Water buildup after 15 minutes of watering, sprinkler head are not straight. I would not recommend them to anyone at this time. - Landscaping Near Me - Colorado Springs, Colorado

Hortus came to our neighborhood and did landscaping for four homes in a well-established upscale area. We had three bidders and Hortus was 3K below the middle bid, so I had some reservations. They gave us a handsome group discount too. They took their time to do the jobs right. I had a retaining wall replaced, a new matching raised block flower bed built and a paver walkway laid from my back gate to the top of the driveway. Everything was done with expertise and attention to detail. I would highly recommend Hortus for your landscaping work. read more

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Customer service is great no problems always have respect and if I have a problem or something it gets done I recommend this company

Hortus sold to new owners sometime in early 2015. I hired them to trim my apricot tree. The tree trimmer himself spoke little English and hacked on my apricot tree in late March. When the leaves fully budded out there has been a lot of dead branches on it. I called them and let them know and no one came out. I do NOT recommend they get further business. Nor did they pick up debris thoroughly that fell on the other side of the fence. I am now hiring another tree guy to care for the tree. I got ripped off and my tree was damaged by them. read more

I called and set an appointment and they were due here at 1100 am on Monday, April 26th. I waited and then when they did not show up, I called again. I explained I had a 230pm appointment that I needed to go too , so they said someone would be right over. I waited and had to leave. I called upon my return and again was told the owner was coming over. The time now is 430pm. He came over and gave us a bid and told us that they would call us to schedule. No scheduling appointment call came in. We then called another tree service and they came out and gave us a bid and an appointment all in the same visit. We are sitting here and a cherry picker shows up and it's Hortus to cut the trees and they say we have an appointment. The workers were very frustrated and said the office does a very poor job of communicating. The workers called the owner and he apologized for the confusion. They left our home. Poor customer service from the start. Sad because this was a previously owned business and we worked with the owner then. The new owner needs to get the scheduling in line or the business won't be one. I will not be calling them again. Very sad. read more

VERY DISAPPOINTED! I had an appointment setup for an estimate and they called 1 hour prior asking if they could reschedule. I didn't have my phone with me at the time so when I came home specifically for the scheduled appointment nobody showed up. I then called the office and apparently their "ask" to reschedule to a different day wasn't really an "ask"...they just weren't going to show up. Not a good way to make first impressions, particularly when you plan your day around a scheduled appointment that they do not show for. I will be taking my business elsewhere. read more

Very disappointed. I've used them twice before for firewood in previous years, and never any problems. This year, my wife called and spoke to someone who stated that they would have another person call us. Never got that return call, so my wife called again, this time speaking to someone who stated that she would need to check the delivery schedule and call us back. Nope, didn't happen. The final straw? Called for a third time yesterday, was told that they would deliver to us TODAY at 11 (supposedly second on their list). It's past 4 already, no one in the office to call, and thinking we will not get the wood. Whatever happened to customer service? Shame... read more

Their customer service is the awful! After showing up 4 DAYS LATE without notice of any kind that they still intended to do the work they were now unprepared to grind the tree stump included in the original estimate. "Ben" said they would return in a couple of days to finish the job. No one ever showed up to do so. I called and was advised they would definitely be out on Wednesday. Alas, another no show and no communication of any kind! Save yourself the hassel and DON'T use this company! read more

Job was done well but they refused to remove the wood chips after grinding tree stumps. The man who gave me the estimate said they would be removed but after several calls it hasn't happened. The girl at the office said he was mistaken but she also said that he was the owner. Make sure you get everything in writing. read more

My mother has been a long standing customer for many years. Unfortunately my mother suffered a medical event and I did not know she had an outstanding bill for work Hortus had done at my mothers house. When I contacted them. The owner was very understanding and she worked with me on a resolution. I was pleasantly surprised on how they value customers. I would say to anyone debating on which tree service go with to consider Hortus. Not only do they do great work they value and care about their customers. I would recommend them highly. Thank you again for your understanding Ms. Ortiz. read more

Hortus Tree & Landscape Service is simply awesome. I am extremely satisfied with the landscape project that they completed for me last week. The water features and the masonry work are amazing. I will defiantly hire them again for any of my tree and landscape needs. I have already recommended them to some of my friends and neighbors. Thank you Hortus and your team for making my landscape project a true work of art!!! read more

The service that Hortus provided for my landscaping needs was stellar! They surpassed my landscape expectations and left everything impeccable. Would absolutely hands down recommend them! read more

I have used Hortus since before the company was bought by one of their employees a few years ago. I am very pleased with their service. Very fair bids, very competent work. I usually use them for tree and large shrub trimming and they know what they are doing. Last year I had a landscaping project to match existing landscaping and they did a super job. Three small trees didn't survive the winter due to a major snowstorm that happened two days after planting. They replaced all three under warranty. read more

Customer care is awsome and attention to detail is great. They did a bang up job on my landscaping project. Would definetly recommend them to any one whether they need landscaping or tree service. I will most definetly keep on using them for my lawn and tree needs. read more

dont use this company.....they are not honest. will tell you what you want to hear and dont follow through. buyer beware!!!!!

In May I hired hortus to tear up some grass and put rock down. They sent two Mexican guy who could not speak English so we had no way of commuting. They stood around smoked cig and talked on their cell phones. Where they hauled the rock from their truck, thru the garage and over to the work area they spilled rock all over, dug big holes. They said they were done while there was a lot of rock left but said they didn't need it. The rock was still laying on the ground where they had spilled it, holes were not filled,big areas were the rock was very thin. I complained they came back, picked up the rock, filled holes, left rock as it was. It is so bumpy I can't even walk on it and I have lots of weeds coming up. I have called them many times left messages they will not return them. This company is a big disappointment to me as they used to be my favorite but no more. I definitely would not recommend them to cut my toe nails. Charlotte read more