January 26, 2026; I had fallen and broken my left shoulder and collar bone. I was advised against…read morereturning to the U.S. for surgery because trip could result in additional injury. My Dr. was Dr. Franco. I received excellent care. I recently was seen by an orthopedic specialist in the U.S. and his impression was "the doctor did exactly what I would have done". I was given a copy of my medical records+ x-rays; make sure if you are looking for reimbursement of some these expenses that they provide a an itemized bill for services before you leave as you may need it later.

This place was a nightmare! I asked them for antibiotics and they refused to give them to me and of…read morecourse I got an infection. They like to pray on tourists and charge you as much money as possible especially for unnecessary stuff as I didn't even spend 24 hours in a room and they charged me for 2 days. They told me the wrong way to take my medications once I was released. When they finally did give me antibiotics they gave me the wrong kind and I had to follow up in America once I return home for continued hospitalization because they gave me the wrong stuff. They won't own up to any of this and are completely unprofessional. Do yourself a favor and run from this place as it is a nightmare. I even contacted Jorge but they gave me the wrong email address. It took me a month just to get his contact information and then they gave me the wrong email so I'm just giving up and filing complaints with COFEPRIS! Did I mention there was blood all over one of the chairs in the waiting room? I had to tell the receptionist to clean it up because they were not even aware because they just don't care!

Urgent care for broken nose. Excellent care. Immediate attention to stop heavy bleeding. Timely CT…read morescan. Offer of specialty consult. Very impressed with staff mobilization to me plus 2 other injured patients. Staff large enough for simultaneous care of all 3. Staff diligence & coordination excellent. Demeanor professional. Price reasonable in comparison to USA.

A couple of weeks ago I needed to visit the emergency room due to a sudden heart issue. When I…read morearrived they took me to the emergency room and gave me a bed. They began treating my tachycardia, took some blood, and gave me appropriate medication. They also did an EKG. The on duty doctor was excellent, and the staff were great. Most spoke English, which was very helpful given my limited Spanish. I made a $2,000 upfront credit card payment which they refunded a couple of hours later once they were able to process my GeoBlue insurance. I highly recommend this ER and strongly advise that visitors to Mexico or any other foreign country should always make sure they have adequate supplemental health insurance.

DO NOT GO HERE! 2 weeks ago I went in to see Dr Cristo Emanuel Ponce Carrasco for symptoms of…read morewatery diarrhea and stomach upset. After examining me, he told me I could be hospitalized but it would cost 50,000 pesos per day, which is $2,500 US, OR I can be sent home with a nurse which would be much less expensive. So I opted for the nurse and Denise Perez came to my house and administered IV fluids for 3 days with antibiotics and other fluids. At the end of this 3 day. I got a bill for over $2,000 US from her and the doctor! 2 weeks later, I am still not better. So today I went to see another doctor at Joya clinic, Dr Jorge Contreras, and he told me that I had been ripped off. What they did was complete overkill not necessary at all!! He prescribed another antibiotic and another probiotic that isn't killed by antibiotics, and I should be better in 5 days. Total cost: $35 for the consultation at Joya Clinic. Please do not go to CMQ hospital at all and stay away from Dr Cristo!!

We had a 9:30am appointment for a covid test at this place, checked in at 9:20am and waited more…read morethan 40 minutes with unhelpful front desk staff who do not even want to give you information about why they are running late and when they will see you. It's clean and modern but I would not come here again because of how the front staff are disorganized. It cost 1350 for 3 covid tests. I did email us the results of our covid test in the two hour time frame promised so that is good.

On June 24,2025 My husband suffered a heart attack while on a cruise. We were taken off the ship by…read moreambulance and rushed to this hospital. He was immediately given the medical attention he needed. Yes we were asked to pay up front. But he was given the best care one could receive. The doctors explained to me everything they were doing and what was to be expected. They spoke both english and spanish. The doctors and nurses were the best. We could not have asked for better care. They gave me a hospital room to stay in for 8 days and 3 meals a day. I experienced the hardest days of my life but thanks to Doctor Castolo, Nurse Jennifer and Nurse Chamurro these people were the best. We thank the whole nursing staffand everone associated with this hospital. Also a gaint Thank you to Javier in finance.

PLEASE READ & BE AWARE THEY WILL DO FAKE DIAGNOSIS FOR MONEY…read more My mom was on vacation visiting family when she started feeling sick my sister and I purchased a plane ticket to Puerto Vallarta on 8/18/25 to bring her back home. Unfortunately 30 minutes after arriving my mom had a seizure we got scared and called the ambulance. My cousin had in mind a hospital that she liked closed by. However the first responders questioned my sister that if my mom had medical insurance from Mexico and my sister said no and told them that we were from California. That was a BIG MISTAKE. They said that they did not recommend the other hospital and that we should take my mom to HOSPITEN because they will take Medical Insurance from California. We thought that they were nice because they saw us crying and that maybe they wanted to help. So we took mom to HOSPITEN. Once again BIG BIG MISTAKE. Once we arrived they immediately took my mom into a room and said that in order for them to see my mom we had to pay $79,300.00 pesos. Since we wanted my mom to be ok we immediately paid. 30 minutes after they had no diagnosis and had not given any medication or done any test on my mom but they asked for an additional $27,500.00 pesos then again we paid. Then Dr Cesar C. Gutierrez Renteria came to talk to us and said that they didn't think my mom was going to respond. That he was going to run test that was going to require more money. We questioned him that why did they ask for so much money if they had done no test and had no diagnosis? He replied that because of the way my mom was disoriented that required for us to pay all test he recommended and that he was just going to continue to test one thing after another until we no longer could afford it and at that point he was just going to recommend intubation and for us to have to make the worse decision no child wants to make. It seemed like he had no heart and no feelings and did not care for a human life. All he cared for was MONEY. The Dr first said it was a urine infection, then he switched it and said my mom had a swollen brain, then he said he had to take fluid from my mom spine to test and see if they could find anything. We didn't feel comfortable anymore and specially when they said my mom had to be taken to intensive care and that was and additional $95,000 pesos a night and that he recommended at least 10 nights. Thankfully we asked another family Dr that we knew to read the results of the test that they had done and it turns out that all test came back negative. There was nothing wrong on my mom's test results. They just had my mom SEDATED so that she would not wake up. Once we heard that the test results were good. We immediately asked to have my mom voluntarily discharged and moved her to another hospital. They first said that if we wanted that we had to have her out within 3 hours so we moved quickly and found a hospital that would take her. And to our surprise it took them about 8 hours to release my mom. They made time to make sure the sedation medication wore out my mom's body and can you believe that after 30 minutes of admitting my mom to the other hospital she woke up and recognized the whole family. Also before we left we had to pay an additional $21,465.00 pesos. By the way stay away from Nataly Topete Guerrero she is from Public Relations and she pushes so hard for you to pay everything they ask for.She even made the comment of " They don't have money they won't pay their mom's treatment" that was very unprofessional. They only had my mom sedated to make more money.They took $128,265.00 pesos $7125.83 USD for only 1 night. Also they don't take US Medical. They only said that to convince us to take my mom there. I have recordings of the way we were treated and talked to by HOSPITEN personnel. PLEASE READ ALL REVIEWS YOU WILL FIND MORE PEOPLE TRYING TO MAKE AWARE OF HOW THIS HOSPITAL WORKS. SAVE YOUR LOVE ONE'S LIFE & STAY AWAY FROM HOSPITEN.

In Facebook groups we seen many bad experiences with this Hospital…read more telling people to stay We had to go for an emergency, it turned to be a nightmare they would not do anything until we gave them a $50,000USD Guarantee, I had room on my Credit card for another $7200 that's all they would not start admitted unless they had the whole $50,000 up front I begged them please as my wife was screaming in pain.i would pay what ever for pain meds they didnt care i was on the phone with my credit card company they could hear my wife screaming in pain they could not believe a hospital would be like this they are the girls didn't care and said they would remove her from the property until they got the money Thank G-D we had someone to came with his card so they could get $50,000 they only used $2500 for one night's stay for a room with pain meds , they did nothing else next day she was better we left Mexico STAY AWAY FROM THIS HOSPITAL LA jOYA OR THEIR NEW NAMES Oh we found out they change their names every so many years

I ended up in the hospital during a weekend vacation and I'm so happy I was cared for by the…read moreprofessionals at San Javier. From the nurses, imaging technicians, doctors and staff, everyone was extremely friendly and courteous. There was MAYBE one person that didn't speak english... so it was great to feel cared for and understood. Their facilities were lovely and their imaging devices were all in very good condition. I had to get a CAT scan and it was great. Not that I hope to be in the hospital again, but if I am, I would be happy to go back to San Javier!

Just a fair warning DO NOT got to Just Smiles dentist in puerto vallarta…read more Go to mexico city is a third of the price here. I got 3 root canals and 3 crowns done here a couple months ago and they charged me $2700 USD. Now im back in the states and as im burshing my teeth one of the crowns chipped off. Absolutely terrible. My friend said he got a crown done in mexico city for 3700pesos while this place charged me 9000pesos and for a much higher price this place still messed it up. Personally i think they should have to pay for my plane ticket back and hotel and everything and fix this problem. Althought they may just mess it up again. I paid a lot of money to get this done and its sad to see the poor level of workmanship. I told my friend about it and he asked his friend if he knew if anyone can help and look at this screenshot of the reply. Somebody else had a bad experience too. Dont go here. Basilio Badillo 311, Zona Romántica, Emiliano Zapata, 48380 Puerto Vallarta, Jal., Mexico Phone number: +52 322 223 0505

Dental costs in the United States are ridiculous. We heard about Jobs st Smiles from an ex pat…read morefriend living in Puerto Vallarta. I checked with others as well in the area and their reputation was very good. English is spoken and email communication was very easy and quotes prices never changed. Had an implant, bone graft, root canal and tooth buildup all done for about 1/4 of the cost in the US. I have had zero issues in the nearly one year since having my work done and waited this long on purpose to write the review so I could include my long term outcome. Highly recommend. Office is right on a Main Street and modern.

Excellent care! I came here for LIV fertility center and could not have been more pleased Hospital,…read morepharmacy and labs are above expected and it was truly a wonderful experience here.

I was here in June 2019 The doctor was very profesional I…read moreknew exactly what I needed to take do to very severely tummy ache nausea and diarrhea All I waited was about 10 minutes IV was given and medication for nausea zofran and pain medication for my bad colic and antibiotic It was kind of high price but your health is worth every penny Almost 15 thousand pesos later I was felling better and was able to return home and continue my vacation this hospital does not take insurances I will look it up and post again in March of 2020 Very clean Very professional Friendly Right to the point Great doctor

I needed a prescription for Ivermectin for US Customs for 50 daily does at 12mg a dose. The doctor…read moregave me a prescription for only 30 days/doses because he felt that anything over 30 days might cause liver damage despite the fact that doctors and nurses in South America and Spain used Ivermectin successfully throughout the COVID crisis without any side effects as a prophylactic against COVID.

Dr. Rafael kept his practice open late in the evening to take care of our son on Christmas Eve 2018…read moreand treat an urchin spine injury. He is an incredibly gentle, dedicated, and thorough professional who provides excellent patient attention and care. Dr. Rafael is also bilingual English/Spanish and has a wonderful sense of humor. Highly recommended!

My 21 year old daughter is a missionary stationed in Puerta Vallarta and in need of emergency…read moreappendix surgery. The staff, nurses, doctors at CMQ were the best. I showed up at her bedside a few hours after the emergency operation (which saved her life!) and stayed with her for 2 days in her room. I had a chance to see first hand the outstanding care, professionalism and follow through treatment they gave my daughter. Francisco Zamora in accounting was excellent with his billing help and kept me up to date with the insurance issues that have now been resolved. Thanks CMQ!!! Steve von Prisk

I had a terrible fall on cement, landing on my left rib cage. I was in excruciating pain and held…read moreoff going to this hospital based on reviews and my nationality. I walked in very much in pain and distress and was immediately greeted by a young man in a lab coat who listened with concern and kindness and agreed I definitely needed a chest x ray. His English was excellent. I indeed had rib fractures and he offered a CT scan and iv pain medication. I politely declined as I was paying cash and needed to have a clear mind to Uber home. He offered a pain injection and I gladly took him up on it. The lovely gentleman was actually Dr Carlos and I was very impressed with the care I received from checking in, the radiologist, the nurse and of course Dr Carlos. There was no hard sell of services. I had 2 view xrays, consult, pain injection, written prescriptions for pharmacy for 186$ US dollars. This was actually cheaper than my co- pay in the states for urgent care. I just want to reiterate how fantastic my visit went, the professional services I had were very much appreciated and I needed to put a great review out for great service!!! Thank you Dr Carlos and team