On June 24,2025 My husband suffered a heart attack while on a cruise. We were taken off the ship by ambulance and rushed to this hospital. He was immediately given the medical attention he needed. Yes we were asked to pay up front. But he was given the best care one could receive. The doctors explained to me everything they were doing and what was to be expected. They spoke both english and spanish. The doctors and nurses were the best. We could not have asked for better care. They gave me a hospital room to stay in for 8 days and 3 meals a day. I experienced the hardest days of my life but thanks to Doctor Castolo, Nurse Jennifer and Nurse Chamurro these people were the best. We thank the whole nursing staffand everone associated with this hospital. Also a gaint Thank you to Javier in finance. read more

Hospiten - My husband today! - Hospitals Near Me - Puerto Vallarta, JAL

PLEASE READ & BE AWARE THEY WILL DO FAKE DIAGNOSIS FOR MONEY. My mom was on vacation visiting family when she started feeling sick my sister and I purchased a plane ticket to Puerto Vallarta on 8/18/25 to bring her back home. Unfortunately 30 minutes after arriving my mom had a seizure we got scared and called the ambulance. My cousin had in mind a hospital that she liked closed by. However the first responders questioned my sister that if my mom had medical insurance from Mexico and my sister said no and told them that we were from California. That was a BIG MISTAKE. They said that they did not recommend the other hospital and that we should take my mom to HOSPITEN because they will take Medical Insurance from California. We thought that they were nice because they saw us crying and that maybe they wanted to help. So we took mom to HOSPITEN. Once again BIG BIG MISTAKE. Once we arrived they immediately took my mom into a room and said that in order for them to see my mom we had to pay $79,300.00 pesos. Since we wanted my mom to be ok we immediately paid. 30 minutes after they had no diagnosis and had not given any medication or done any test on my mom but they asked for an additional $27,500.00 pesos then again we paid. Then Dr Cesar C. Gutierrez Renteria came to talk to us and said that they didn't think my mom was going to respond. That he was going to run test that was going to require more money. We questioned him that why did they ask for so much money if they had done no test and had no diagnosis? He replied that because of the way my mom was disoriented that required for us to pay all test he recommended and that he was just going to continue to test one thing after another until we no longer could afford it and at that point he was just going to recommend intubation and for us to have to make the worse decision no child wants to make. It seemed like he had no heart and no feelings and did not care for a human life. All he cared for was MONEY. The Dr first said it was a urine infection, then he switched it and said my mom had a swollen brain, then he said he had to take fluid from my mom spine to test and see if they could find anything. We didn't feel comfortable anymore and specially when they said my mom had to be taken to intensive care and that was and additional $95,000 pesos a night and that he recommended at least 10 nights. Thankfully we asked another family Dr that we knew to read the results of the test that they had done and it turns out that all test came back negative. There was nothing wrong on my mom's test results. They just had my mom SEDATED so that she would not wake up. Once we heard that the test results were good. We immediately asked to have my mom voluntarily discharged and moved her to another hospital. They first said that if we wanted that we had to have her out within 3 hours so we moved quickly and found a hospital that would take her. And to our surprise it took them about 8 hours to release my mom. They made time to make sure the sedation medication wore out my mom's body and can you believe that after 30 minutes of admitting my mom to the other hospital she woke up and recognized the whole family. Also before we left we had to pay an additional $21,465.00 pesos. By the way stay away from Nataly Topete Guerrero she is from Public Relations and she pushes so hard for you to pay everything they ask for.She even made the comment of " They don't have money they won't pay their mom's treatment" that was very unprofessional. They only had my mom sedated to make more money.They took $128,265.00 pesos $7125.83 USD for only 1 night. Also they don't take US Medical. They only said that to convince us to take my mom there. I have recordings of the way we were treated and talked to by HOSPITEN personnel. PLEASE READ ALL REVIEWS YOU WILL FIND MORE PEOPLE TRYING TO MAKE AWARE OF HOW THIS HOSPITAL WORKS. SAVE YOUR LOVE ONE'S LIFE & STAY AWAY FROM HOSPITEN. read more

We had a mixed experience with this hospital. I have a bit of insight because I am a physician myself. My mother experienced an acute illness while on a cruise and after being seen by the cruise ship MD, he suggested my mother receive further testing at this hospital emergency room. I'll start out with the good: 1) The nurses and staff all speak some degree of English. The specialist doctor who saw my mom spoke excellent English so they were able to communicate fine. Staff were polite and brought my mother blankets/ bottled water. 2) The diagnostic evaluation ordered by the specialist doctor was reasonable and her clinical decision-making was not all that different from what I or a colleague would do here in the US. She didn't over- or under-order testing. She took care of the urgent issues and suggested we follow up with my mom's docs when she returned home. 3) Hospital facilities are basic but clean. 4) Overall service speed was reasonable. Having worked in ERs, I know people can be there for hours, depending on what other patients are in the ER. We were there for 4-5 hours total which is not bad. Now for the not-so-good: 1) The nursing staff other than the MD was not that attentive. Now, some were sitting in the nurse's station near where my mom's bed was. So they could see her and via remote monitoring see her blood pressure, heart rate, etc.. But unlike a US ER, where they nurse or other staff will occasionally stop by to ask how you are doing, they did not do this. Also, one nurse was kind and helped my mother get to the bathroom. But the second time, no one did so I went with my mom. In a US ER, this would never happen unless the patient refused help. This is because people can fall accidentally or from their disease (e.g. heart problems, weakness) when getting up and going somewhere. 2) I grew up in an undeveloped country so this is not totally unexpected to us but still it brought back how privileged we are here in the US. The ambulance, EMTs, hospitals, and doctors will not treat you if you cannot pay up. In the US, the priority is taking care of the patient first in an emergency situation. EMTALA laws in the US dictate ERs cannot turn people away, let them die, etc. if they can't pay upfront. Financial issues are resolved later. This is NOT true of Mexico. (Side note: people do die if they have not insurance/ $ in the US but not usually in hospital or ER.) In our case, my mom both had Medicare Advantage and travel insurance. I had read up the small print so sorta knew what to expect. Still, it was amazing that we had to pay upfront first before she could be seen. They were very clear though about explaining the details of costs to us. Fortunately, we are financially comfortable and I have high credit card limits so this was not an issue for us. However, I can see it being a major factor for others. For our ER evaluation deposit, it was $500 USD and overhearing the patient next door, I heard the deposit for ICU (intensive care unit stay was $10,000 USD!). There seemed to be a long conversation between that patient's family and them about the costs although I'm not sure if it was because the family did not understand the process or if they could not pay up. I was a bit concerned that the patient might worsen during that time while they were speaking. The overall cost was not horrendous but still a few thousand bucks. The trick is you have to pay upfront, they supply you with a bill, and then you submit the bill to Medicare Advantage/ travel insurance for them to reimburse you. (Please note that traditional Medicare and not all Advantage plans cover overseas care. My mom's Advantage plan did. Call your own insurance company to find out specifics.) 3) It's not clear whether my mom was actually seen by the ER doctor, although this might be a function of how the Mexican system works. In a US ER, the ER doc usually sees the patient first, calls the specialist and there are both ER and specialist notes. In this case, my mom was only seen by the specialist and not the ER doc. read more

My mom fractured her ankle on Carnival Panorama and they sent her here. The doctor literally trying to kidnap her for money. She paid $2k just to be seen and the doctor said she needed a surgery for $15k. She refused and he said they wouldn't take her back on the ship if he didn't release her. We were all so terrified! She speaks Spanish well so she was able to reason with him that even if he kept her by force, there is no way she would come up with the money. He finally let her go, but others who couldn't communicate as well weren't so lucky. There was a lady next to my mom who he did keep and he convinced her husband to get the hotel next door. It's all about $$$ in Mexico. read more

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I caught a horrible bacterial infection while in Puerto Vallarta. After being seen by the resort doctor, they whisked me off to Hospiten in an ambulance. I was scared, unsure of why I was sick and unable to keep anything down. The doctors and nurses made sure I was comfortable during my stay overnight. The hospital was clean, quiet and modern. My room was very large with a leather couch and chair for visitors. Although it was a horrible experience, I really feel that they did everything they could to get me well again. Finally when I could eat again, they made special meals for me like chicken broth soup, fresh fruit, juices, water and crackers. They gave me slippers and toiletries to make me comfortable during my stay, as well. As a tourist, I have never been hospitalized internationally and this was my first time in an ambulance and overnight in a hospital. I have to say that given the scary experience, I am glad the hotel brought me here. It could have been a lot worse! read more

We were vacationing in Nuevo Vallarta and an accident happened that I needed medical attention. The resort doctor sent me to this hospital a few miles away. This was my first time needing medical care in a different country than the United States. We were a little nervous about it, but ended up with only good things to say about the hospital. We started in the Urgent Care and I ended up being admitted overnight for IV meds and observation. All the doctors who worked with me spoke excellent English. Several of my nurses and some of the business staff did as well, so I was always able to understand what they were telling me. The business staff took the time to work with us and our insurance through the resort. It all took a lot of time, but eventually they got all of my care approved through insurance. Once I was admitted, I had my own room. I had a couple of meals while there. The food was decent tasting, but not really things I would normally eat as one who had diabetes. Overall, my experience with them was very good. One of the doctors even let me borrow his phone charger since I hadn't brought mine along! read more

Hospiten - Breakfast - Hospitals Near Me - Puerto Vallarta, JAL

Went to PV in October 2020. While there my husband had an incident that landed him in the emergency room at Hospiten. I knew nothing about health care in Mexico, except that you could go to the free hospital or go to the pay hospitals. While driving around PV I saw the line at the free hospital and wanted him immediately treated so went to Hospiten. Prior to this trip, I had purchased travelers' medical insurance and felt comfortable going here, because I thought they would cover it. When I arrived at the hospital it was modern and very clean. All the staff was amazing. However, I was shocked to learn that if you are in our situation you have to pay upfront to be treated and then get reimbursed by your primary health care or by the travelers' medical insurance. It was not cheap but would have been much more expensive in USA. I have to say that it did upset me to pay upfront, but my husband needed medical care so I put the cost on one of my credit cards. They immediately began treating him once I paid. They ended up resolving his medical issues and I left knowing that I got the best medical care possible. When I returned home, I filed a claim with Kaiser and was shocked to learn that they will in fact cover the cost of an Emergency Room admission, but will not cover urgent care or a visit to a non-emergency facility. The travelers' medical insurance picked up anything Kaiser would not cover. Long story short, I got all my money back and was seen at one of the best hospitals in PV. I guess the lesson here is to make sure you have a high limit credit card just in case you end up in the hospital in Mexico. Also, remember you are not in USA, so billing you after the fact is not an option. Also yelling and screaming that you are an American means nothing, so don't be a Karen. For those that gave this hospital bad ratings then they should have gone to the free hospital and stood in line. read more

Extremely disappointed with this hospital! The amount they want to charge you just for a consultation is absolutely ridiculous! Was told one thing over the phone and when I arrived it was a totally different price! Stay away from this hospital there are other hospitals here in Puerto Vallarta that will give you much care and not take advantage of you just because you're an American! read more

DO NOT GO HERE! TOURIST TRAP $$$ Our resort doctors were very attentive to my mother skin rash. She even came to meet us the next night to check on her prior to sending us to this horrible institution. She called Hospiten and informed them of all of the medications and injections she gave my mom the night before. When we arrived, our "doctor" BETANCOURT GOMEZ PUENTE, LOIS E UENTE, NON-Collegiate: 4716675 was UNPROFESSIONAL, ARROGANT and RUDE! He said that he didn't have any of the information that the resort doctor called in 10 minutes prior to our arrival. This so called private hospital does not use any computers to record symptoms, medications or vitals, unless its to quote you for how much an OVERNIGHT stay for a rash would be! They quoted my mom $2200.00 USD to stay over night to run tests and wouldn't give her any medication. If I could rate this place negative 100 stars I would! I can not believe that they are allowed to operate under these conditions with such unprofessionalism! WHAT A JOKE OF A TOURIST TRAP! read more

We Needed COVID test before returning to the states. They were able to get us in the day of, with no hassle. All we had to do was wake up early, which was 8:30. we were the only people there. In early, our early. Very manageable, very friendly staff and very understanding. If you're traveling from the states please be patient with people and be respectful. read more

Just like the other reviews. Don't go here! I stayed at Hard Rock and the onsite doctor sent me here. I'm used to paying for services and getting refunded by my insurance. No problem. I arrived by taxi after declining the $700. ambulance she'd call. They took blood, started an IV, put oxygen on my nose, and a BP cuff. These people here wanted to START by charging my credit card $1650 for the above services along with an xray and breathing treatment(I didn't need). They said the charges would continue as treatment continued. When I said No they took the cuff off, turned the IV off, and stopped the oxygen. I left after trying to get them to work with 2 different insurances I have which they refused. They wouldn't even call me a taxi! read more

We recently vacationed in PV and we're in need of a COVID test prior to flying home to the U.S. We made appointments with the clinic our airlines recommended. To make a long story short, that clinic thoroughly messed up the information for 2 of the individuals in our party. Further, our appointments for testing were scheduled for 3:30 pm (rapid test). By 9:00 pm, no results; and we were to fly home the following day. We panicked, and went to Hospiten. Even though their COVID testing times were over, they accommodated us. We highly recommend Hospiten. read more

We are from Silicon Valley and now live full time in Vallarta. Wherever you go you just might need medical help. Such is our story! Not a hotel, but Amerimed Hospital comes close and the medical team is totally and genuinely caring, knowledgeable and trained. Facilities are spotless, equipment is equal to any US hospital and the COSTS...... 1/3 to 1/4 of the US. Amerimed has ALL medical services you may need/want. Dr. Armando Joya heads a large practice, mostly for GI issues and those considering bypass surgery. Emergency GI issues caused my spouse to go to Amerimed and when our Mexican insurance declined coverage, Amerimed worked with us on a cash basis, still provided top care and after major surgery and 10 days there with immediate attention.... the costs...... Well, it would have been well over $150,000 in the US. Totally impressed and we recommend Dr. Joya 100%. Wish we could say even more, but if you've read this far, you GET IT! PnJ read more

If you're a tourist, be prepared to spend twice as much. They give a 50% discount if you can prove you live here with a utility receipt or a green card. The services were good but the food and noise level from my room was awful. read more

beware if you are in Puerto Vallarta and need to go to this hospital. Misdiagnoses of gall bladder stones on a 19 year old. A barrage of useless tests and some $9,000 later come back to Canada and find nothing of the sort. A big cash cow off your insurance. Won't be going back there any time soon as it was too scary to even having to take our grandson there. He would have come home less a gallbladder all for the sake of money.Beware!! read more

We have used this hospitals lab services over the years but never needed more. During this trip, Amerimed took fine care of my wife who needed urgent care and a night in the spotless hospital. Every single person provided professional, helpful and friendly service. The patient rooms are large, nice large couch for spouse naps, and constant nurse attention. They made sure to quickly send scans and test results to her US physician. They are truly caring. I am so grateful for their fine care. By the way, payment in dollars gets you the best exchange rate. read more

Worst medical attention if you are a tourist and need an emergency attention please don't get stuck there! They don't care about patient and health just money. My daughter was so sick they ask me for a ridiculous amount of money in dollars just for giving me an "estimate" the worst service it was a nightmare trying to get my daughter out from there. The receptionist so rude, helpless and careless everything there is about money and money. I was so lucky for the taxi driver who had more compassion for me and my girl in the middle of the night transferring us to a different hospital where my daughter got the help that she need it and she had an emergency surgery. Worst day of my life! Hopeless and just a fact I'm Mexican living in California after he asked me that they offer me a 50% off from my"estimate" still a ridiculous amount of money for doing nothing. Don't get there look for a better option!!! read more

While in Puerto Vallarta, my sister fell and broke her hip. The ambulance took us to Hospiten. We went into the ER there, they put in an IV, hooked her to oxygen and gave her pain medicine. After getting an X-ray, they proceeded to tell us they needed $32,000 or they would ship her to a government hospital where she may have to wait days for surgery, and they may not even have meds or supplies there. We tried for hours to figure something out but they refused to give her any other attention until we coughed up the funds. Luckily, an ambulance driver offered to get in touch with another good private hospital where they offered to help for less than half of that. the other hospital gave her excellent care and charged us upon dismissal. If you are a tourist, do not let them take you to this place! Their goal there is the money, could care less about the patient's needs. It looks like a nice place but this place was a nightmare! read more