January 26, 2026; I had fallen and broken my left shoulder and collar bone. I was advised against…read morereturning to the U.S. for surgery because trip could result in additional injury. My Dr. was Dr. Franco. I received excellent care. I recently was seen by an orthopedic specialist in the U.S. and his impression was "the doctor did exactly what I would have done". I was given a copy of my medical records+ x-rays; make sure if you are looking for reimbursement of some these expenses that they provide a an itemized bill for services before you leave as you may need it later.

This place was a nightmare! I asked them for antibiotics and they refused to give them to me and of…read morecourse I got an infection. They like to pray on tourists and charge you as much money as possible especially for unnecessary stuff as I didn't even spend 24 hours in a room and they charged me for 2 days. They told me the wrong way to take my medications once I was released. When they finally did give me antibiotics they gave me the wrong kind and I had to follow up in America once I return home for continued hospitalization because they gave me the wrong stuff. They won't own up to any of this and are completely unprofessional. Do yourself a favor and run from this place as it is a nightmare. I even contacted Jorge but they gave me the wrong email address. It took me a month just to get his contact information and then they gave me the wrong email so I'm just giving up and filing complaints with COFEPRIS! Did I mention there was blood all over one of the chairs in the waiting room? I had to tell the receptionist to clean it up because they were not even aware because they just don't care!

Urgent care for broken nose. Excellent care. Immediate attention to stop heavy bleeding. Timely CT…read morescan. Offer of specialty consult. Very impressed with staff mobilization to me plus 2 other injured patients. Staff large enough for simultaneous care of all 3. Staff diligence & coordination excellent. Demeanor professional. Price reasonable in comparison to USA.

A couple of weeks ago I needed to visit the emergency room due to a sudden heart issue. When I…read morearrived they took me to the emergency room and gave me a bed. They began treating my tachycardia, took some blood, and gave me appropriate medication. They also did an EKG. The on duty doctor was excellent, and the staff were great. Most spoke English, which was very helpful given my limited Spanish. I made a $2,000 upfront credit card payment which they refunded a couple of hours later once they were able to process my GeoBlue insurance. I highly recommend this ER and strongly advise that visitors to Mexico or any other foreign country should always make sure they have adequate supplemental health insurance.

On June 24,2025 My husband suffered a heart attack while on a cruise. We were taken off the ship by…read moreambulance and rushed to this hospital. He was immediately given the medical attention he needed. Yes we were asked to pay up front. But he was given the best care one could receive. The doctors explained to me everything they were doing and what was to be expected. They spoke both english and spanish. The doctors and nurses were the best. We could not have asked for better care. They gave me a hospital room to stay in for 8 days and 3 meals a day. I experienced the hardest days of my life but thanks to Doctor Castolo, Nurse Jennifer and Nurse Chamurro these people were the best. We thank the whole nursing staffand everone associated with this hospital. Also a gaint Thank you to Javier in finance.

PLEASE READ & BE AWARE THEY WILL DO FAKE DIAGNOSIS FOR MONEY…read more My mom was on vacation visiting family when she started feeling sick my sister and I purchased a plane ticket to Puerto Vallarta on 8/18/25 to bring her back home. Unfortunately 30 minutes after arriving my mom had a seizure we got scared and called the ambulance. My cousin had in mind a hospital that she liked closed by. However the first responders questioned my sister that if my mom had medical insurance from Mexico and my sister said no and told them that we were from California. That was a BIG MISTAKE. They said that they did not recommend the other hospital and that we should take my mom to HOSPITEN because they will take Medical Insurance from California. We thought that they were nice because they saw us crying and that maybe they wanted to help. So we took mom to HOSPITEN. Once again BIG BIG MISTAKE. Once we arrived they immediately took my mom into a room and said that in order for them to see my mom we had to pay $79,300.00 pesos. Since we wanted my mom to be ok we immediately paid. 30 minutes after they had no diagnosis and had not given any medication or done any test on my mom but they asked for an additional $27,500.00 pesos then again we paid. Then Dr Cesar C. Gutierrez Renteria came to talk to us and said that they didn't think my mom was going to respond. That he was going to run test that was going to require more money. We questioned him that why did they ask for so much money if they had done no test and had no diagnosis? He replied that because of the way my mom was disoriented that required for us to pay all test he recommended and that he was just going to continue to test one thing after another until we no longer could afford it and at that point he was just going to recommend intubation and for us to have to make the worse decision no child wants to make. It seemed like he had no heart and no feelings and did not care for a human life. All he cared for was MONEY. The Dr first said it was a urine infection, then he switched it and said my mom had a swollen brain, then he said he had to take fluid from my mom spine to test and see if they could find anything. We didn't feel comfortable anymore and specially when they said my mom had to be taken to intensive care and that was and additional $95,000 pesos a night and that he recommended at least 10 nights. Thankfully we asked another family Dr that we knew to read the results of the test that they had done and it turns out that all test came back negative. There was nothing wrong on my mom's test results. They just had my mom SEDATED so that she would not wake up. Once we heard that the test results were good. We immediately asked to have my mom voluntarily discharged and moved her to another hospital. They first said that if we wanted that we had to have her out within 3 hours so we moved quickly and found a hospital that would take her. And to our surprise it took them about 8 hours to release my mom. They made time to make sure the sedation medication wore out my mom's body and can you believe that after 30 minutes of admitting my mom to the other hospital she woke up and recognized the whole family. Also before we left we had to pay an additional $21,465.00 pesos. By the way stay away from Nataly Topete Guerrero she is from Public Relations and she pushes so hard for you to pay everything they ask for.She even made the comment of " They don't have money they won't pay their mom's treatment" that was very unprofessional. They only had my mom sedated to make more money.They took $128,265.00 pesos $7125.83 USD for only 1 night. Also they don't take US Medical. They only said that to convince us to take my mom there. I have recordings of the way we were treated and talked to by HOSPITEN personnel. PLEASE READ ALL REVIEWS YOU WILL FIND MORE PEOPLE TRYING TO MAKE AWARE OF HOW THIS HOSPITAL WORKS. SAVE YOUR LOVE ONE'S LIFE & STAY AWAY FROM HOSPITEN.

In Facebook groups we seen many bad experiences with this Hospital…read more telling people to stay We had to go for an emergency, it turned to be a nightmare they would not do anything until we gave them a $50,000USD Guarantee, I had room on my Credit card for another $7200 that's all they would not start admitted unless they had the whole $50,000 up front I begged them please as my wife was screaming in pain.i would pay what ever for pain meds they didnt care i was on the phone with my credit card company they could hear my wife screaming in pain they could not believe a hospital would be like this they are the girls didn't care and said they would remove her from the property until they got the money Thank G-D we had someone to came with his card so they could get $50,000 they only used $2500 for one night's stay for a room with pain meds , they did nothing else next day she was better we left Mexico STAY AWAY FROM THIS HOSPITAL LA jOYA OR THEIR NEW NAMES Oh we found out they change their names every so many years

I ended up in the hospital during a weekend vacation and I'm so happy I was cared for by the…read moreprofessionals at San Javier. From the nurses, imaging technicians, doctors and staff, everyone was extremely friendly and courteous. There was MAYBE one person that didn't speak english... so it was great to feel cared for and understood. Their facilities were lovely and their imaging devices were all in very good condition. I had to get a CAT scan and it was great. Not that I hope to be in the hospital again, but if I am, I would be happy to go back to San Javier!

Standard pharmacy - with many other items and services available. This place was recommend to me by…read morea local to print photos (for less than other nearby places) - but only if they are standard 4x6.

This is an extremely clean, well lit and friendly pharmacy. I became ill with a very bad cough and…read morebody ache and the hotel referred me here. On the left side is a FREE doctor consultation which is also very clean and friendly. The doctor took my vitals and asked some questions and did a brief exam. He wrote a script and referred me next door. While I was there I grabbed two large powerades, a pedialyte, and a candy bar plus my two prescriptions. The total cost for everything was around $18 USD. I could hardly believe it. No insurance needed, no waiting, I thought it was a dream. Definitely recommend if you come down with something during your stay.

I needed a prescription for Ivermectin for US Customs for 50 daily does at 12mg a dose. The doctor…read moregave me a prescription for only 30 days/doses because he felt that anything over 30 days might cause liver damage despite the fact that doctors and nurses in South America and Spain used Ivermectin successfully throughout the COVID crisis without any side effects as a prophylactic against COVID.

Dr. Rafael kept his practice open late in the evening to take care of our son on Christmas Eve 2018…read moreand treat an urchin spine injury. He is an incredibly gentle, dedicated, and thorough professional who provides excellent patient attention and care. Dr. Rafael is also bilingual English/Spanish and has a wonderful sense of humor. Highly recommended!

Most Farmacias in PV seem super sketch or like tourist traps... but this place is legit…read more Freddie and staff are helpful and knowledgeable.

Best beer selection to purchase believe it or not. But bring your empty bottles so you don't have…read moreto pay deposit. Also has other incidentals not just a pharmacy

This was a nice big huge pharmacy off the beaten path, but within walking distance from the resort…read morearea if you're looking for lots of different items along with drinks and chips, this is your place. It's clean and everyone is super friendly.

For tourists that are staying downtown this is a must stop place to get those various supplies you…read moreneed for a fun week or two in the city. Lots of pedialyte (not that brand but same stuff), other supplies you need and want to have around the room that you are staying in (snacks, drinks). The pastry section also looks really good and fresh but i have not yet had any but others i see seem to be enjoying them. This location is also next to a string of great taco carts that are mostly open at night, come by here after dark for a good and inexpensive meal next to the store. Shopping and dinner all in one trip.

Dr. Castillón treats many of my neighbors, and she was highly recommended by each of them, so that…read moreis why I chose to go to her. She takes great care of me and it was a full skin evaluation with some treatment. She is professional, speaks good English, and extremely reasonable with her rates. Her office is clean and right in the middle of town and her assistance are very nice, professional, and helpful. I would highly recommend and not sure why there are any negative reviews against her. She is an outstanding doctor!q

"Dr" Castillon performed a non-consented operation on me. I went for a consultation to remove a…read morenon-noticeable mole from in between my eyebrows. She said she would cut it out. I asked if there would be a hole left. She said there would be no hole and only one stitch. After the procedure, she told me put in 3 stitches. After the scan fell off; there was a huge hole. She told me not to have the stitches removed for 10 days. When I returned to Canada, 3 separate doctors told me the stitches should be removed in 5-7 days. 2 doctors were confused why she prescribed me an antibiotic which was delaying healing. One doctor advised against the follow up cream she prescribed. Now, 6 weeks later, the wound has healed. But it had healed as a hole, with a giant noticeable scar. It is 100% worse than the non-noticeable mole. I am in film work, and lost work because of this. She never explained any possible negative outcomes. She never explained how long the healing process would be. I will have to go for plastic surgery to have this fixed. I am currently on a wait list. The psychological nightmare continues daily. I swing between servere depression and anxiety over this. Castillon will not refund me my money and has stooped responding to me. As far as I am concerned, this is medical malpractice. I am seeking legal action for financial compensation.

I needed "freshening" whilst visiting from Canada. Dr. Walters and his staff were friendly, easy to…read moretalk to, and provided a really good Botox experience. His two-week prognostication about the time it would totally have kicked in was precise, and overall I'm happy with the outcome. Also, the products I ASKED about (I wasn't pressured) have made my skin feel phenomenal. Couldn't have asked for a better experience. A

Very professional, very knowledgeable, friendly staff and service this flesh rocks if you want…read morethese services come here don't go anywhere else. This is a man from America who says five star.