Visiting my son who is stationed at Joint Base Langley-Eustis, I spent a mid-June weekend at the…read moreHampton Inn Newport News-Yorktown. The hotel has been my regular go-to whenever I visit Yorktown, going on for about 10 years now. The amenities and the reasonable price make a difference. There's an indoor pool, a hot buffet breakfast included in the price of the room, there's wi-fi, a decent fitness center, and a functioning business center. Under Hilton's reservation system I was able to select my room the day before I arrived and was able to use Hilton's app to download the key to my room a couple of hours before the posted check-in time. The same thing was true when I checked out - tapped the app and my receipt was emailed to me within the hour. Nearby, there's a Burger King, and there's a Subway across the parking lot; there are also moderately priced restaurants and bars and a full-service grocery store and Virginia ABC store within a minute or two walking distance. I usually ride on Amtrak to get to Newport News from D.C., and the recently opened station is gorgeous. Lyft and Uber are well-supported, and I was able to schedule an early Sunday morning Lyft for about $25 for the 20-minute ride from the hotel to Amtrak (it costs less than that if you don't need to schedule in advance). Upon arriving at the hotel, I was recognized as a Diamond-tiered Hilton Honors member and offered snacks based on that status. The front desk staff members have consistently been welcoming, courteous, and helpful. I sampled the breakfast offerings, which included both oatmeal and grits, biscuits and gravy, and waffles, in addition to bagels, muffins, cereals, eggs, sausage, fruit, and yogurt. The breakfast staff members were friendly, kept the place clean and filled with all the fixings. My wife and kids have made the Hampton Inn Newport News-Yorktown our destination of choice; now our kids are bringing their young families there as well. Five stars for a job well done.

It was fine. Breakfast was not good. Avoid that but room and hotel clean and nice enough. I was…read morehungry in the am and disappointed that food was so bad

The only reason I came back was of the front desk clerk...Ms. Karen and my coworkers are also…read morestaying at this hotel. I thought I was getting the company rate as my coworkers but the general manager made it clear I have a suite(which I did not ask for) and Diana said other things which I will not mention. Ms. Karen is super nice to all the guest, and she really made my stay the first time around enjoyable. She tried to correct a problem along with my coworker but it got rejected. She thought she was truly correcting a mistake. I hope she did not get into any trouble for doing right by the guest. They should remove the young man that works night shift(don't no his name) He is not a friendly person and he makes you feel as if you are really bothering him when you approach him with a question. Again, Ms. Karen is the reason I may complete my remaining nights here at this hotel.

We were traveling with a dog. The dog fee is $89. The room was $117. Dog fee charged he is…read moreexcessive. Rooms were clean and comfortable. I would skip the breakfast unless you enjoy the cheapest ingredients possible. You'd be better off getting food from a vending machine

I've been in Hampton, VA for the weekend & this is my 3rd hotel attempt in less than 24 hours! The…read morefirst two hotels (which shall remain nameless) were far from up to par, smh. & then we came here :) Although this Hilton isn't exactly in Hampton, it's worth the drive. It's really is the little things the count... Such as good customer service, having a fully stocked bar, receiving a % off breakfast during your stay, shuttle service, hasty room service, & cleanliness! Details like 3 pillows per bed, having an ATM in the lobby, rooms that smell good, & being located next to a lot of food options really make me happy :) Thanks Hilton!

Might be my last stay here after a number of years…read more This is tough for me because the staff has always been just wonderful. Even in the worst of COVID always welcoming and helpful. The hotel has moved to be less and less a good value. Third recent time here and the remote AND/or the TV doesn't work. Got new remote and that helps some. Have not been able to use the 'free wifi' last trip or this one. Had to go to desk to get a special code. Also the bar at the hotel has been closed for two years now. You know ... COVID. It used to be a great spot to grab dinner and a beverage if you didn't want to go out. And the food and service was great! Other hotels have their restaurants and bars open again but not here. YOU Know COVID. Really a shame. Right across the highway is a full up Courtyard by Marriott. Maybe it's time to seek a new hotel. We'll see.

I checked into the hotel Saturday. My daughter laid on the couch at 11:38pm and we checked out the…read morehotel at 11:53pm(we didn't stay the night) BED BUGS!! Yes, it was a bed bug on the couch, we took a picture of it, uploaded it to the internet which confirmed it was a bed bug. I informed the gentleman at the front desk we were checking out and requested a refund. He informed me that it would be up to a manager and to call at 9AM. Still haven't spoken with a manger, called Sunday was told to call back Monday after 12. Bottom line AVOID this place unless your ok with bed bugs. Room wasn't clean either when we checked in; therefore, I should have complained right then and got the heck out of there. Spent all day Sunday cleaning my clothes and bags that we had there... wish I could give this place 0 stars.

The pool was closed for a incident that can take a day to clean but now their saying it's going to…read morebe until Monday

Let me save you the mistake I made. Every single night…read morearound 8:30 PM, a vehicle with earth shaking bass music parks near this property and rattles the entire building. I'm talking walls vibrating, eardrums taking damage, zero ability to think, work, or exist like a functioning human being. If you have small children trying to sleep, a work call to take, or literally any reason to need a quiet hotel room after 8:30 PM, walk away now. But here's what pushed this from "unfortunate" to completely unacceptable. I spoke with the front desk staff, a girl named Tori, who informed me without a shred of apology or urgency that this happens every single night. Her exact solution? Accept it. That's it. No offer to move my room. No call to management. No acknowledgment that this is even a problem. Just a shrug and "yeah, this just happens." That is not hospitality. That is a staff that has completely checked out and a management team that has allowed a nightly disturbance to become normalized instead of addressed. Hampton Inn markets itself as a professional, reliable stay. What they are actually delivering at this location is a front desk that will tell you a shaking hotel room is just your problem to deal with. Hilton should be embarrassed this property carries their name. Stay somewhere else. Anywhere else.

Breakfast was great and the room was good and the bed comfortable location was great with stores…read moreand restaurants close

Pretty good experience at the Hyatt Place! The room was clean and comfortable. Friendly reception…read more Everything you'd expect from a Hyatt Place. It's convenient to the interstate and restaurants. I'd come back for sure.

Great stay from check-in to check out…read more I booked 2 rooms overnight while visiting my son at Hampton University, and all was perfect. Pleasant and super fast check-in w Tira. Spacious, clean, and well stocked rooms given. Excellent dining room/ bar experience w Tira. Comfy beds, pillows, and spacious rooms and bathrooms. Popular TV channel options and perfectly quiet sleep rest obtained. Awesome and delish FREE breakfast provided w many options for food and beverages. Check out was awesome and smooth. I would certainly stay here again and again while visiting Hampton!! #Room225 & 227

I did not have the best experience at this hotel..many things were just wrong…read more - The shower was dirty and had stains in it - the keurig was NOT clean - considering we had 4 people in my room, we did not have extra sheets or pillows ( which should have already been in here since they obviously know 4 adults aren't going to share a single bed ) - it's very dusty in here as well If you stay here, personally I'd bring Lysol and disinfecting wipes. Or simply pick a different hotel. A lot of stuff could have been better and there shouldn't be any excuses of why it's not at its best state. Literally the only good thing is the staff was nice.

We are Diamond members with Hilton. I checked in the night before we arrived and selected the…read moreroom. When we arrived, our room was unavailable because the people did not leave. When I have tried to extend at other Hilton locations, I was not allowed to stay in the room unless it was available. So apparently this rule is not applied equally. They did get us a room on my requested floor after speaking with the manager and we had to wait for it to be cleaned. That night we went to the bar for a beverage. The bartender was most unpleasant with a frown on her face the whole time. My old-fashioned was subpar. The next morning when we got up and was going to fix coffee in the room. We discovered there was only tea and hot chocolate for the Keurig maker in the room. One of the lightbulbs was out in the shower. The ironing board was old would fall down if someone was not holding it. When we checked in, we requested a late checkout time yet at 11 o'clock on the day of checkout we had a housekeeping person knock on the door and we had to tell them we had a late checkout.

No introduction needed for this hotel other than remember to "First Book Online" otherwise you…read morewill pay more money by phone. We paid $120.00 a night, normally nearly $300. The room amenities were on par for me and my wife. Four locations in our room to charge electronics. 1 on either side of the bed. One under the wall mirror and one to the left of the TV . Additional wall outlets abound. 41 inch screen TV, we didn't use, and perhaps becoming obsolete these days now that customers like ourselves just whip out our phones to watch our programming. Excellent WiFi with password for security. Thermostat to control AC. Large clean bathroom with Dove soap pumps on the wall above the tub(we did use). Dove pump soaps smelled very good especially the body wash . Shower water temperature adjustably good Only water pressure very weak. Large deep closet with Ironing board and iron. Microwave and refrigerator. Large Parking Lot (@no additional charge) The attendant gave us room #116 on the same floor as the Pool and Gym location. What you're definitely NOT GOING TO APPRECIATE IS THE HALLWAY NOISE WHICH ALSO INCLUDES THE ELEVATORso avoid this room(s) if you can? I gave this room only 4 stars for its location echo hallway noise which really annoyed me the most. Suggestion: "Perhaps some hallway signs, asking patrons to keep their voices down while exiting to the elevators?" So if you plan on staying a few nights avoid a 1st floor stay if you can. The Review Guru Long Island NY

Clean room that was a very comfy size. Refrigerator and microwave. My room did not come with an…read moreiron, laundry bag, or toiletries in the bathroom other than hand soap. The hotel has a beautiful indoor pool open until 11pm and a nice gym. The water cooler in the gym was completely empty and looked dirty which is extremely disappointing. Free parking. Very charming staff. There is a restaurant but there should be free breakfast. Overall an okay stay but I will stay at another IHG next time.