Hotel is nice. Staff are friendly and accommodating. Hotel is visibly neat and clean. It's…read morespacious. The ballroom is very nice also. The fitness center is open 24/7. We had a mishap when we first entered our room. The sheets were not clean and the bed was just made up without ever cleaning the sheets. We went back to the front desk to notify them and we were quickly moved to a much nicer room. No worries. The parking deck is very close to the entrance of the hotel. The charge to park in the deck is $6/day. There are several amenities and although there are lots of stores/shops nearby, there's a restaurant that has a bar and they offer room service so you can always get a bite to eat at any time. I'd stay here again for sure.

This hotel is definitely due for an upgrade, which they advertise is coming soon. Until then,…read moreexpect stained floors, worn or broken fixtures, and inconsistent housekeeping. I do want to give credit where it's due: the day-shift front desk staff, doormen, and kitchen staff were exceptionally friendly, welcoming, and helpful throughout my stay. Unfortunately, the room cleanliness and housekeeping were a completely different experience. When I first checked in, I gave the room a quick once-over and immediately noticed stains on the bedsheets and pillows, including a large yellow stain that appeared to have pooled into the bedding. I had to request that someone come change the sheets, which unfortunately set the tone and my expectations for the rest of the stay. After housekeeping came through on subsequent days, coffee and coffee cups were repeatedly not replaced. The strangest issue was that the entire bottle of body wash kept disappearing from the shower after the room was cleaned. Eventually, I just bought my own toiletries because I was tired of having to ask for basic items and honestly became concerned that continuing to report problems would somehow make the stay even more frustrating. The location is very convenient, and several members of the staff were genuinely great, but the condition of the rooms and poor housekeeping overshadowed those positives. Overall, until the renovations are completed and the housekeeping issues are addressed, I would stay somewhere else if given the choice.

Visiting my son who is stationed at Joint Base Langley-Eustis, I spent a mid-June weekend at the…read moreHampton Inn Newport News-Yorktown. The hotel has been my regular go-to whenever I visit Yorktown, going on for about 10 years now. The amenities and the reasonable price make a difference. There's an indoor pool, a hot buffet breakfast included in the price of the room, there's wi-fi, a decent fitness center, and a functioning business center. Under Hilton's reservation system I was able to select my room the day before I arrived and was able to use Hilton's app to download the key to my room a couple of hours before the posted check-in time. The same thing was true when I checked out - tapped the app and my receipt was emailed to me within the hour. Nearby, there's a Burger King, and there's a Subway across the parking lot; there are also moderately priced restaurants and bars and a full-service grocery store and Virginia ABC store within a minute or two walking distance. I usually ride on Amtrak to get to Newport News from D.C., and the recently opened station is gorgeous. Lyft and Uber are well-supported, and I was able to schedule an early Sunday morning Lyft for about $25 for the 20-minute ride from the hotel to Amtrak (it costs less than that if you don't need to schedule in advance). Upon arriving at the hotel, I was recognized as a Diamond-tiered Hilton Honors member and offered snacks based on that status. The front desk staff members have consistently been welcoming, courteous, and helpful. I sampled the breakfast offerings, which included both oatmeal and grits, biscuits and gravy, and waffles, in addition to bagels, muffins, cereals, eggs, sausage, fruit, and yogurt. The breakfast staff members were friendly, kept the place clean and filled with all the fixings. My wife and kids have made the Hampton Inn Newport News-Yorktown our destination of choice; now our kids are bringing their young families there as well. Five stars for a job well done.

It was fine. Breakfast was not good. Avoid that but room and hotel clean and nice enough. I was…read morehungry in the am and disappointed that food was so bad

Worse hotel ive ever been too. There were streaks of liquid…read moreover the floor. Our bathroom would not lock. Upstairs was very hot. The floors were very sticky and oyr remote was too. The only good part about this hotel was the kind employees.

I'm torn. I would have given this location a 3.5 if I could…read more The halls smelled at times of wet dog. There could have been better up keep of the hotel. It was a tad run down in some spots. The room was cleaned and organized. The staff at check in and through out my entire stay were fantastic! They were extremely kind and held a good conversation and took care of any issues we had. The pool was nice. But, nothing to brag about. It was not the cleanest. There were what I think is chlorine cakes at the bottom. I stupidly smelled the one and I'm pretty sure I lost a a few brain cells. There was also a child in the pool alone, they were 10/11 years old and snuck in from the apartment complex down the street. All of these were mentioned to the staff and they took care of it. I'm not sure if use this Hilton again. Maybe the one on regal way would be better.

Might be my last stay here after a number of years…read more This is tough for me because the staff has always been just wonderful. Even in the worst of COVID always welcoming and helpful. The hotel has moved to be less and less a good value. Third recent time here and the remote AND/or the TV doesn't work. Got new remote and that helps some. Have not been able to use the 'free wifi' last trip or this one. Had to go to desk to get a special code. Also the bar at the hotel has been closed for two years now. You know ... COVID. It used to be a great spot to grab dinner and a beverage if you didn't want to go out. And the food and service was great! Other hotels have their restaurants and bars open again but not here. YOU Know COVID. Really a shame. Right across the highway is a full up Courtyard by Marriott. Maybe it's time to seek a new hotel. We'll see.

The hotel is dated. Probably an acceptable place for government meetings but not a private business…read moretrying to impress anyone. The rooms are clean...again, just dated. Walls could use a fresh coat. The bed slept well...which is the most important. Staff for the most part is helpful and friendly, although this visit I had a bad experience with a young lady at the desk. Probably won't be in the hospitality industry for very long.

I was in newport news visiting my daughter. I'm so upset with myself. I switched hotels looking for…read morea suite so my daughter could stay with us and because of our comfort inn in Georgia. I assumed this one would be the same. We stay in room 212. I didn't think about it until it was too late but that room had mold. It smelt really dumped in the closet. My daughter allergy and mines got really bad. I did realize it until the last night. I staff was nice but the hotel. Even if I got free nights. I would never stay here again. I'm so . I let my daughter suffer through this. Not realizing until the last night why we had running noses and coughing. Please read this and know that it's not a lie. I hate and regret not going to the Doubletree . It's what I originally booked. Than canceled to be closer and so she could stay with us to go to work.

I checked into the hotel Saturday. My daughter laid on the couch at 11:38pm and we checked out the…read morehotel at 11:53pm(we didn't stay the night) BED BUGS!! Yes, it was a bed bug on the couch, we took a picture of it, uploaded it to the internet which confirmed it was a bed bug. I informed the gentleman at the front desk we were checking out and requested a refund. He informed me that it would be up to a manager and to call at 9AM. Still haven't spoken with a manger, called Sunday was told to call back Monday after 12. Bottom line AVOID this place unless your ok with bed bugs. Room wasn't clean either when we checked in; therefore, I should have complained right then and got the heck out of there. Spent all day Sunday cleaning my clothes and bags that we had there... wish I could give this place 0 stars.

Let me save you the mistake I made. Every single night…read morearound 8:30 PM, a vehicle with earth shaking bass music parks near this property and rattles the entire building. I'm talking walls vibrating, eardrums taking damage, zero ability to think, work, or exist like a functioning human being. If you have small children trying to sleep, a work call to take, or literally any reason to need a quiet hotel room after 8:30 PM, walk away now. But here's what pushed this from "unfortunate" to completely unacceptable. I spoke with the front desk staff, a girl named Tori, who informed me without a shred of apology or urgency that this happens every single night. Her exact solution? Accept it. That's it. No offer to move my room. No call to management. No acknowledgment that this is even a problem. Just a shrug and "yeah, this just happens." That is not hospitality. That is a staff that has completely checked out and a management team that has allowed a nightly disturbance to become normalized instead of addressed. Hampton Inn markets itself as a professional, reliable stay. What they are actually delivering at this location is a front desk that will tell you a shaking hotel room is just your problem to deal with. Hilton should be embarrassed this property carries their name. Stay somewhere else. Anywhere else.

The room was spacious and quiet and the front desk folks were great. However, maintenance was…read morephoning it in. We arrived to a dishwasher full of dirty dishes, but discovered it was because the dishwasher didn't work. The shampoo was empty and the bathtub water ran a continuous stream. We reported all these issues to the front desk the next morning. when we returned, they'd tried to run the dishwasher again--unsuccessfully--instead of repairing it, had set a second bottle of shampoo on the shower instead of refilling or replacing the one on the wall, and had twisted the shower handle down so tight it took me both hands to free it. Half-assed would be a compliment.

A HOTEL WORTH ITS SALT:…read more PROS: Big room, comfy beds & pillows. Thick walls is a huge plus. Didn't hear anything or anyone. Their breakfast was pretty good. Scrambled eggs, bacon bits, sausage, pancakes, cereal & the list goes on. Everything tasted so fresh. Staff for the most part were nice & respectful, they were definitely about business & cordial...I wouldn't hesitate to spend my money here. Location? Is on point. We wanted to be in between Williamsburg for Busch Gardens & Va beach for the aquarium. CONS: I had to take a point away for the neighborhood itself. I wouldn't say it's dangerous per se, but it's seedy with a handful amount of questionable characters. I'm surprised I didn't any one reviewing on that. Coffee station is not 24hrs, & they might've removed paper plates from breakfast to discourage people from taking several plates to their room; huge negative. However, but they're willing to give you as many coffee packets & paper plates as you'd like if you're not shy & ask. Some of the staff may come off as passive aggressive. Unrelated to the hotel, drivers in & around that region are terrible. STARS: Room - 5 Breakfast - 5 Staff - 3 Location - 5 Neighborhood - 2

My review was deleted on Google by Hyatt. But I'm reposting it and giving one star. It's always a…read morewonderful experience at Hyatt; the rooms are decent but can use an upgrade and the customer service is great. However, I do not like that one of the employees, Brian M. likes to go around and prey on different women that come in to the hotel. Do everyone a favor and leave us alone! No one wants you ugly.

I did not have the best experience at this hotel..many things were just wrong…read more - The shower was dirty and had stains in it - the keurig was NOT clean - considering we had 4 people in my room, we did not have extra sheets or pillows ( which should have already been in here since they obviously know 4 adults aren't going to share a single bed ) - it's very dusty in here as well If you stay here, personally I'd bring Lysol and disinfecting wipes. Or simply pick a different hotel. A lot of stuff could have been better and there shouldn't be any excuses of why it's not at its best state. Literally the only good thing is the staff was nice.

We are Diamond members with Hilton. I checked in the night before we arrived and selected the…read moreroom. When we arrived, our room was unavailable because the people did not leave. When I have tried to extend at other Hilton locations, I was not allowed to stay in the room unless it was available. So apparently this rule is not applied equally. They did get us a room on my requested floor after speaking with the manager and we had to wait for it to be cleaned. That night we went to the bar for a beverage. The bartender was most unpleasant with a frown on her face the whole time. My old-fashioned was subpar. The next morning when we got up and was going to fix coffee in the room. We discovered there was only tea and hot chocolate for the Keurig maker in the room. One of the lightbulbs was out in the shower. The ironing board was old would fall down if someone was not holding it. When we checked in, we requested a late checkout time yet at 11 o'clock on the day of checkout we had a housekeeping person knock on the door and we had to tell them we had a late checkout.

I stayed at the Holiday Inn Express Newport News (980 Omni Blvd) as an IHG Club member. I…read moreunderstand that this location no longer offers a complimentary continental breakfast and instead has Burger Theory on site. That's fine -- I'm happy to pay for breakfast. When I went down, the restaurant staff told me the buffet was $12.95, which I was okay with. I simply wanted to make three plates to take upstairs for my family. We had gone through something traumatic the night before, and the other two people in my party were not in a place where they could come downstairs and order off the menu. The restaurant employee told me that if I wanted to take food out, I would have to order individual items from the menu instead of the buffet. I went to the front desk for help and was met with indifference. The front desk manager, Tamika, seemed more focused on folding silverware, or whatever she was folding, than addressing a guest's concern or even trying to explain the policy with a little understanding. No one offered any flexibility, alternative, or even a basic "I'm sorry this is frustrating." I'm not asking for free food or special treatment. I'm a Club member who was willing to pay the full buffet price. A little empathy and a clear, respectful explanation of the policy would have gone a long way. Instead, the interaction left me feeling dismissed. I wanted to share this so other travelers (especially those traveling with family or dealing with difficult situations) know what to expect at this location. The property itself may be fine, but the lack of care from staff in this situation was disappointing. FYI, we arrived at the hotel about 1:30am Monday morning on the 27th.

Clean room that was a very comfy size. Refrigerator and microwave. My room did not come with an…read moreiron, laundry bag, or toiletries in the bathroom other than hand soap. The hotel has a beautiful indoor pool open until 11pm and a nice gym. The water cooler in the gym was completely empty and looked dirty which is extremely disappointing. Free parking. Very charming staff. There is a restaurant but there should be free breakfast. Overall an okay stay but I will stay at another IHG next time.

I travel for a living. I have been all over both coasts and stayed in many different hotels. I…read morediscovered something here in Newport News: The best biscuits and gravy ever!! I used to love biscuits and gravy, but lately it seems the gravy has lost it's luster. Not a problem at Residence Inn in Newport News. Although it is only prepared on Sunday, it is worth waiting for. The biscuits are thick, just slightly crispy on the outside and light on the inside. The GRAVY however is pure heaven. Thick and flavorful. Full of sausage bits. A delight to the taste buds. Waffle house, Cracker Barrel, Biscuit world, Dennys, Hardee's got nothing on this place. Really the best Biscuits and gravy ever.

My husband checked in on his mobile device and asked for a mobile key. Hours later we received a…read moremessage that we had to come to the front desk before a certain time with ID or our room would be given away. Upon arrival, we were told that the mobile key feature wasn't working and hadn't been for over a month. We then go to our room and put our stuff down because we needed to run some quick errands before stores closed. Upon arriving back at the hotel I began to do my normal process of checking the bed etc. I found that there was what appeared to be either blood or someone had something cheesy in the inside comforter layer. Which meant either you didn't wash it or you need to just throw it away. Either way disgusting! We decided we would just sleep on top and call the front desk in the morning because we were too tired from traveling and running errands. The next morning we awake and decide we'll take my showers etc before calling down so we could be ready to meet up with family. To our surprise, there was hair in the tub and then when my husband cut the shower on, it began to back up like it was flooding. After taking a half shower, he called down and asked to change rooms. He was rudely told we couldn't because they were sold out and that it would have to wait. He then expressed that we were at the hotel for several days. Then the lady said she would send maintenance but we would have to wait. He told her that was unacceptable and when he asked for a manager, she then said it would be 20 mins. Maintenance showed up with a serious mean mug on his face like he was beyond irritated that he had to come and do some work in our room. After evaluating the situation, he stated he needed to grab additional tools and he came back and fixed the issue. Overall, I give this hotel a 1 out of 10 and only because zero isn't an option. Definitely won't ever stay at that location again.