We are Diamond members with Hilton. I checked in the night before we arrived and selected the…read moreroom. When we arrived, our room was unavailable because the people did not leave. When I have tried to extend at other Hilton locations, I was not allowed to stay in the room unless it was available. So apparently this rule is not applied equally. They did get us a room on my requested floor after speaking with the manager and we had to wait for it to be cleaned. That night we went to the bar for a beverage. The bartender was most unpleasant with a frown on her face the whole time. My old-fashioned was subpar. The next morning when we got up and was going to fix coffee in the room. We discovered there was only tea and hot chocolate for the Keurig maker in the room. One of the lightbulbs was out in the shower. The ironing board was old would fall down if someone was not holding it. When we checked in, we requested a late checkout time yet at 11 o'clock on the day of checkout we had a housekeeping person knock on the door and we had to tell them we had a late checkout.

Shower has no pressure. Maids are terrible. Everyday they either don't show up, or don't do…read moreanything. No coffee, no creme, don't clean, don't leave cups or new coffee. They are pretty good most days for clean towels. We asked for soap first day, and have never got it. The front desks are very friendly and nice. Gold stars for them. There's a free drink every night, which they didn't ask for the "coupon" once in 3 days. 4th day I showed up, and couldn't even get a club soda, because I didn't have the ticket. She said she was the manager and was very rude to me. Sent me to the other bar to buy a club soda. Kinda loud now with the Jazz people downstairs and we are on the 10th floor. Breakfasts are good though. Area is close to OneLIfeFitness, so working out for that. Room is spacious.

My husband & I were here for a conference at HU. This hotel is perfectly situated where you can…read morewalk to the campus in about 10-15 min. There is a newly constructed walkway that cuts the trip time. The bar has specials throughout the week and there is a brewery right across the walkway. Service throughout the hotel was great, the front desk, bar, cleaning staff. There was usually water out in the lobby, which was nice. At times the trash overflowed or the ice wasn't replenished. But also there was one time when there was citrus water, cucumber water and lemonade out for guests, all at once. I thought that was very thoughtful. I overheard the staff interacting very positively with each other, thanking one another for their help/support. That was great to see. Our room was clean and spacious. AC definitely worked (which I loved, hubs not so much.) Nice big windows and the curtains blocked out most of the light, just not along the top of the windows. No flashing smoke detector, which is a peeve of mine. Speaking of peeves, the bathroom is beautiful. However, I hate that these hotels have taken on these barn doors. I would like to simply close and secure my door. This was worse bc it was a double door, loud and clunky. This led to unnecessary noise at night. Often times, I'd slide the 2 doors together, turn around and one would slide right back open. And no matter what I did, the doors wouldn't close all the way. I included a photo. Moving on, the shower was huge with a double shower head AND a closing shower door. However, the water pressure was very poor. Same goes for the toilet. It would, at times, take several flushes to clear the toilet. TMI, but hey... You've read this far. Lastly, the towels leave little white fibers behind which was a nuisance as well. Overall, the things I mentioned were annoying... But wouldn't keep me from coming back. At least I know what I'm in for next time.

This hotel has such potentials to be phenomenal, which is why it's all the more disappointing that…read moreThe Landing failed to land. Pros: * beautiful space -- the lobby is well appointed, contemporary, and bright; the rooms, while identical, also have an elegant, modern feel to them * the floor to ceiling bay windows make even a street-facing room feel elevated * Great location with a beautiful water view * friendly, helpful staff Cons: * the upkeep is poor -- throughout the hotel, you can see significant signs of wear and tear (peeling paint, torn or stained bedsheets, etc.); daily room cleaning may not refill used coffee, bath towels; * more significant than everyday upkeeps are the major broken infrastructures: only one out of three elevator is working, and it is extremely slow. Despite this hiccup, the hotel insists that everyone take the elevator rather than using the stairs (reserved for fire emergency only); the pool seems to be out-of-service this season as well. * some design flaws -- the bathroom's double barn doors seem like a particularly poor choice -- functionally, they're bad at keeping privacy because there is often a gap right in the middle unless you close the doors super carefully; aesthetically, they will seem outdated before long. Every room has a spacious "mudroom"-like entry -- this seems like a waste of space. The rooms do not have any sort of desk space -- the cabinet is too high, the night stand is too low. * bad water pressure and poor water temperature control * very loud AC (if it's working at all -- when we arrived, it was blowing warm air, but the front desk was able to send a maintenance guy to come fix it for us). * no in-hotel coin-op laundry * no breakfast (as compared to Hilton's Hampton Inn line) Mediocre: * The restaurant is fine. Ok food, a bit over-priced (3 stars)

My husband and I stayed at the Sonesta for about a week while visiting the VA beaches. Our check-in…read morewas less than smooth as we arrived at 2:30p on Saturday and when attempting to check in early as I'm 5 months pregnant and wanted to rest a bit, I was met with contempt and a reaction of "the rooms aren't ready, check back in within an hour." The front desk assistant was less than helpful and uninterested in my current state and there was no sense of urgency in assisting. We left and returned at 4p for check in and were met with a long line of customers attempting the check in, but rooms still weren't ready and the front desk staff couldn't be bothered to try and accommodate. A customer and a member of staff began quarreling over the lack of respect the staff was showing and the manager had to get involved. We then checked in and were placed at the top floor as the manager wanted to accommodate my pregnancy and rest with less noise and traffic, which I greatly appreciated. The room was sufficient in providing a kitchenette area, a desk, drawers, closet, and a comfy bed. The bathroom had no ventilation, making showering a very humid and gross. I did appreciate the cleaning staff as they were all friendly and quick to assist with anything needed. Also, the laundry and dryer services are featured as a commodity of your stay, so that was also nice to expedite laundry. There was a beautiful lake in the back of the hotel and a little duck family that was terribly friendly and cute. I appreciate the hotel looks after the ducks by leaving out food and water for the animals. Overall, I didn't appreciate the customer service staff as they were always lackluster in assistance and respect. The cleaning staff was great, but I'm unsure if my husband and I will stay there again.

My family and I who recently moved across the country, stayed in this hotel for an extended period…read moreof time since it is one of the few that accept pets. The rates for this hotel would lead you to think the accommodations would match but that is false. We stayed at this location for three weeks and cut our visit short due to glaring issues. Specially, mold in the HVAC located in the room from a dirty filter that clearly hadn't been serviced in quite some time. When brought to the staffs attention, they stated after each visit, the filters are serviced. However, they couldn't deny the truth once confronted with the filter. This situation landed our toddler in the hospital since the mold in the air inflamed his respiratory system. The other issues we had are: Room Service ONLY ONCE a week- When paying $100 a night for an extended stay, this is unacceptable. They are already charging a pet fee and the cleaning they offer is subpar. We requested to borrow a mop and vacuum to do it ourselves since they don't offer ones in the rooms. The vacuum didn't work which questions what type of cleaning they actually do. We brought this up a copious amount of times and it was left unresolved by the management. Room accommodations are subpar- For the $100 rate, you get a studio and no where for an infant or toddler to sleep. On a positive note, the staff was friendly for the most part. The laundry room was spacious which is much needed. Overall, a poor experience at this hotel and would not recommend to any families looking at this location as an extended stay.

Stayed here for a night for a quick trip. We loved the staff they were so friendly and…read moreaccommodating. The hotel itself like hallways and lobby look very old and dated but the room itself was clean and had all the basic stuff. The water pressure was good. Was a good choice for a quick trip.

Country Inn and Suites…read more EXERCISE ALL PRECAUTIONS WITH THIS ESTABLISHMENT!!!!! If you have any respiratory issues, take extreme precautions if you are considering staying here. The facade of manicured groundskeeping does give the impression of a decent place to stay. However, once inside, there's a truth of why I was compelled to not stay there. I booked the stay through Expedia. My reservation was scheduled for 7/23 - 7/26. None of the pictures in the app show the reality of what the rest of the hotel looks like. I arrived at the hotel 7/23 to check in. Upon the entrance of the lobby, there was a reception desk to the far left where they are stationed. Behind the desk, there is a wall on the left that has a noticeable water stain around it at the time I was checking in. The check-in process seemed okay. The manager Tracy checked me in, handed me the keys, and advised me how to access the side door number 2 to bring in my luggage. I get a porter to gather my luggage and walk through the hotel's first floor to the side door. The corridor to the side door is to the left of the lobby desk where I checked in. Once in that short corridor, you take a left to go through the hallway to get to the side door 2. Along the way, water stains on the ceiling are prevalent with irregular patches of smooth plastering and popcorn ceiling right to the door. Both finishes were stained. There was a sprinkler that had a square hole about four inches on each side cut out in the ceiling. My skin was crawling. With the help of my cousin, I get my luggage loaded on the porter, I go back inside to go up to my room on the third floor by the elevator. Upon exiting the elevator, there's a faint musty smell in the hallway. For the segment of the hallway where my room was located there are prevalent water stains on the third floor ceiling that ran from the elevator and extended beyond my room. As soon as I opened the door my room, the musty smell in the hallway was concentrated in my assigned room. It was rank of dampness and humidity. The smell stopped me at the door. I looked back at my cousin who said, "Ain't no way." I struggled to step further into the room but did go in. The back of my throat was gagging because the smell was so repulsive. There was a sofa in the room that looked like it was picked up off the side of the road, post rain storm as it has noticeable water stains on it as well as can be seen in the pictures. I sit down on a chair that is not upholstered to call Expedia. I told them that it was not possible to sleep in that room and that I had strong concerns for my health with the condition of the hotel. I was told that the matter would be escalated and to expect to hear something by the following Monday. I had not unloaded a single thing, make my way out of the room but not before taking more pictures of the hallways. I went back to the front desk where the manager, Tracy, that checked me in was no longer there. A Lala was there and took the keys back that was witnessed by my cousin. I requested that the manager be contacted to reach out to me. Never happened. I find accommodations elsewhere. Having been told the manager would be back Saturday, 7/25, I reach back out to the hotel. She was not there. Spoke at length with another front desk clerk that went on with excuses for the condition of the hotel. I requested the manager be contacted to reach out to me. Never happened. Monday, I reach back out to Expedia about the status of the escalation to get a refund to which I was told there was none. This agent does follow through with filing an escalation on which I did receive an email on 7/29 confirming an escalation was being reviewed for resolution. I do take it upon myself to contact the hotel and finally reach Tracy, 7/31. She told me that she'd never gotten any communications from Expedia whatsoever. I circle back to Expedia 7/30 about the escalation. I tell them of Tracy saying that she never received any communication from Expedia. Expedia calls the hotel, speaks with Tracy, and Tracy declines to give a refund for a stay that never happened. I reached out to Tracy to get the correct spelling of her name to include in these glowing reviews of the quality of service, integrity, and condition of the hotel of which she was made aware. Her tone was an arrogant apathy as she has my money. She not once apologized nor offered ANY compensation of an adjustment much less a refund. Please, use discernment when selecting a hotel through Expedia and the Country Inn and Suites located at 1917 Coliseum Drive, Hampton, VA 23666.

1 night stay and that's all this place is good for. Decor of hotel is dated and dusty. A lot of…read moreactivity around the hotel but probably related to all the events happening this weekend. Best thing is location. Near entertainment and shopping. The staff was kind and check in was easy. That's about all the positives. I will not come here again, recommend you try another place if you are staying multiple days

I checked in for a 4 day stay. JULY 20-24 for my Grand Chapter OES session. Ive been dealing with…read morethe great Banquet manager. Mr. Marcus. Marcus was great, he listened my venting, offered to show me the place of just 1 of our events, took my calls and returned them promptly. I continued to bug him my visit. He was always frindly and greeting with a smile. Checki-in although a wait, service was great, professional and friendly. My room was clean towels fresh, I just felt thr carpet needed a good vacuum. Ok so it did happen... I got stuck in the middle elevator, my friend also go stuck in the middle elevator earlier im the day. It was too late when I realized I was stuck. This hotel is ony radar to stay when I really need ro.

The hotel is a bit farther from VA Beach, but I mainly picked it because I needed a pit stop before…read moreheading to my next destination. The keycard cover was broken, and the fridge was completely dented when I arrived. Besides that, the room was clean and well-organized. I notified hotel management about this situation and hope they will look into my case.

The pictures make this hotel look posh and well kept. That is not the case though. Inside, the…read morecommon areas such as the lobby and elevators constantly smell excessively like pot. The washers and dryers, there are supposedly three of each, don't work. The actual rooms are just eh. The hallways leading to the various guest rooms smell like unappealing, greasy fried chicken. For breakfast, there was cereal but no milk available. As a Marriott member who has stayed in many other Marriotts in multiple cities this past month, this location is a letdown. We will be frequent visitors to the Newport News area over the next couple of years, and we will opt to stay elsewhere that is further away than stay here again.

I stayed here one night and enjoyed my stay. The room was clean and well kept. The staff was…read morefriendly. There was a filtered tank in the gym that I used to fill up my water bottle! I slept so good and through the entire night which is very rare for me. The room was very close to the elevator but I didn't hear much noise. Throughout my stay. Also located in a great spot next to a Waffle House and across the street from the mall. You could walk to both! My only complaints are the room didn't have a laundry bag in it and the trash can outside was very full. The parking lot was also so full to the point there was almost no where to park. I recommend removing a few of the diamond elite parking spots as only 1 out of many were being used.

Very nice employees from front desk to kitchen. Terrific breakfast clean room fresh coffee. Near…read moreby to grocery stores Cabela's and of course the coliseum.

This was a solid place to stay the night. The room was clean, the breakfast was good, and the…read morelocation was great. No complaints here, would definitely stay here again if I had to go to an event in Newport News or Hampton and didn't feel like driving home!

Worst customer service ever, asked for a receipt and the lady hung up on me. I would rather stay in…read morea cardboard box than stay at this hotel.

Recently stayed here. Breakfast is questionable. Out of everything. No smoking on property yet…read moreemployees smoke,vape and drink tequila while at work. Told to stay out of room, ignored , bloody sheet left on bed, but remade. Not a good experience

This place is a dump. Most of the staff is rude especially at the front desk. The building is…read moreterribly run down and it shows. The elevator is scary and smelly just like the rooms. Our sheets were dirty and there was no shower curtain in our bathroom. They gave us the problem of putting it up ourselves. The breakfast is a joke. Better off going to a gas station then risking getting the poops from the under microwaved food. Late at night people party in the hotel parking lot keeping guests up until 3am. Just do yourself a favor and stay away!!!