We are Diamond members with Hilton. I checked in the night before we arrived and selected the room. When we arrived, our room was unavailable because the people did not leave. When I have tried to extend at other Hilton locations, I was not allowed to stay in the room unless it was available. So apparently this rule is not applied equally. They did get us a room on my requested floor after speaking with the manager and we had to wait for it to be cleaned. That night we went to the bar for a beverage. The bartender was most unpleasant with a frown on her face the whole time. My old-fashioned was subpar. The next morning when we got up and was going to fix coffee in the room. We discovered there was only tea and hot chocolate for the Keurig maker in the room. One of the lightbulbs was out in the shower. The ironing board was old would fall down if someone was not holding it. When we checked in, we requested a late checkout time yet at 11 o'clock on the day of checkout we had a housekeeping person knock on the door and we had to tell them we had a late checkout. read more

For more than 20 years, I have been a loyal and faithful Hilton honors member. I stay at a hotel every month of the year and it's always Hilton. This Embassy suits is a beautiful hotel that is poorly managed. The morning breakfast is slow and has poor customer service, there is a strange smell throughout the hotel, the pool is not maintained and has cloudy water, water pressure in the shower is terrible, leaky pipes and faucets, and the list keeps going. The worst part is that the staff doesn't know how to correct the issues. I was very disappointed with my stay. read more

Shower has no pressure. Maids are terrible. Everyday they either don't show up, or don't do anything. No coffee, no creme, don't clean, don't leave cups or new coffee. They are pretty good most days for clean towels. We asked for soap first day, and have never got it. The front desks are very friendly and nice. Gold stars for them. There's a free drink every night, which they didn't ask for the "coupon" once in 3 days. 4th day I showed up, and couldn't even get a club soda, because I didn't have the ticket. She said she was the manager and was very rude to me. Sent me to the other bar to buy a club soda. Kinda loud now with the Jazz people downstairs and we are on the 10th floor. Breakfasts are good though. Area is close to OneLIfeFitness, so working out for that. Room is spacious. read more

Check-in experience was a nightmare. Came around 4:15 pm and saw a long line. Got to the front desk and was told to wait b/c my room was not ready. Did not get my room until an hour and a half later. Saw many others who were still waiting for their rooms despite arriving after 4pm. The hotel needs to do a much better job in getting the rooms ready for their guests. Some of us drive from long distances and want a place to rest as soon as possible. read more

From the moment we arrived everything was perfect. I am home now and I wanted to take time to update my review. Soumo, Ms.Kawn, Bethany, Tierra, Jeannette, and Ayanne, Corona and Sam all helped to make our stay pleasurable. The front desk was so helpful everyday. Their kindness in greeting me every time I went by the desk on my scooter made me feel so special. The breakfast folks were fabulous. Nick was not the only one that helped me with a coffee and 2 apple juice to my table. Balancing that and food was too hard for me to do. They assisted me with a smile. Our room was well taken care of with attention to detail. It was so nice to walk into a clean room when I know I dashed out of the room leaving a mess...so I could make it to the sewing class. Housekeeping helped with that. Thank you for all you did to make our stay wonderful. Absolutely fantastic. We could not asked for a better welcome. Carrie R. welcomed us and went above and beyond expectations. She pushed a trolly to our car and helped us load it. She then took it to our room. I was using a walker. The added help was greatly appreciated. She found us a great room near the elevator. I'm so thrilled. Nick T. Helped us at breakfast. He carried my coffee and apple juice to the table. I forgot a napkin and he got that as well. He was so kind and willing to help. Such a fine gentleman. As we were leaving my roommate asked for 2 bananas. It was not on the buffet. He went into the kitchen and handed her the fruit. Above and beyond expectations We went out for dinner and we saw Nick at the front door of the restaurant. It was so nice he recognized us from this morning. This morning after breakfast I went to reregister for the remaining week until the 21. Our room was perfect so we decided to stay here in this room 532. Tierra really helped make The check so smooth. Thank you kindly. I appreciate her calling us when the scooters arrive. Her kindness is so sincere and real. We slept so well the next day we did not wake until after 10am. We missed breakfast but the rest was needed and the bed so comfortable. Day three we had a wake up call scheduled for morning. We set that up the night before. The computer voice that answered was able to do that without us having to interrupting the employees at the front desk. I really liked that ability. We were up and able to make it to breakfast today. Corina took my drink order and brought it to the table for me so I would not spill it. She is so pleasant and thoughtful. She asked us if we needed help to get and carry our meal. We did not ... but her taking the time to ask made all the difference. Overall a fantastic first impression and second and third. Keep up the great work. Your team has this. They work so well together and kind service seems to be a high priority for the whole staff. Come check this out for yourself. Willie n Bev read more

Embassy Suites by Hilton Hampton Convention Center - Bev is in this photo. After a week at Embassy suites in Hampton Va. still smiling. - Hotels Near Me - Hampton, Virginia

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I did not have the best experience at this hotel..many things were just wrong. - The shower was dirty and had stains in it - the keurig was NOT clean - considering we had 4 people in my room, we did not have extra sheets or pillows ( which should have already been in here since they obviously know 4 adults aren't going to share a single bed ) - it's very dusty in here as well If you stay here, personally I'd bring Lysol and disinfecting wipes. Or simply pick a different hotel. A lot of stuff could have been better and there shouldn't be any excuses of why it's not at its best state. Literally the only good thing is the staff was nice. read more

My wife and I stayed at the Hampton, VA Embassy Suites from 6-10 November 2025 attending the Hampton Jazz Festival. Upon arriving, I drove towards the front door to load our garment bags, luggage, and accessories onto a luggage cart. There were cars without drivers parked on both sides of the driveway and in the middle of driveway in the "Registration Parking Only" areas. I waited until the cars parked in the middle of driveway moved so that I could find a parking spot. My wife stayed with the car while I walked to the lobby area to get a cart, but there were none. I asked a staff member where I could get a cart and was told none were available because people tended to leave them in their room or the hallway. He said he had a shopping cart that he could use. We went to the car and loaded our luggage and accessories into the shopping cart. Throughout our 4-day stay, cars parked in the "Registration Parking Only" areas on both sides of the driveway. Monday morning, there were no carts available. My wife and I took our luggage and accessories to the lobby. I asked the lobby desk person why there were never any carts. I was told, at one time people had to leave their driver's license at the front desk until the cart was returned but people complained to Hilton corporate. Then I asked, how could I get a parking pass to park my car in front of the hotel like those cars that had been parked there since we arrived on Thursday. I was told they were not supposed to park there. I asked why those cars were not towed. I was told at one time they were, but people complained to Hilton corporate. The lack of luggage carts in the lobby area and cars parked for days in the "Registration Parking Only" areas are a major inconvenience for almost everyone, especially the elderly (I am 77; my wife is 74). I hope that Hilton Corporation will reconsider their policies in these two areas and place the needs of the many before the needs of a few very inconsiderate people. I sent the above comments to Hilton corporate a few days after our stay. To date, I have not received a response. Embassy Suites is our preferred hotel. I've stayed at many over the last 15 years or more. This hotel's check-in/out experience was by far the worst. Next year, we will attend the 2026 Hampton Jazz Festival as "VIP guests" again. If the check-in/out experience is the same, it will be our last stay at an Embassy Suites hotel. read more

As hotel rooms go, it's spacious. Staff is very helpful. My stay was pleasant overall, but tiny annoying issues, like every time i open the door, the do not disturb sign falls on the floor and my key stopped working randomly at 8 am one morning, but these issues were resolved quickly and easily. I was not previously aware that overnight parking was a separate charge. read more

Hotel was super clean! And bed and pillows were comfortable. People were so nice as well. Tv was too bright and some of the elevators were not working. Free drinks is a nice perk. read more

I stayed at the Embassy Suites for a couple of days and while they were under heavy remodeling and the atrium was completely covered in plastic and I was a bit disappointed at not being able to enjoy the beauty of it, the service I received was second to none. Upon check in, the receptionist Fawn, was easy to talk to, as well as very professional, knowledgeable, patient with my questions, and accommodating. She remained calm, cool, collected while in between all my questions as well as talking on the phone to others. She definitely put a smile on my face! Upon checkout I had just the sweetest receptionist check me out, and her name was Sidney. She was also in between phone calls while checking people out, but still had a huge genuine smile for everyone! My room was fresh, clean, and Completely Remodeled. I definitely appreciate what they're doing with the remodeling and it looks incredible, it was a pleasant surprise!!! I loved staying there even before it was remodeled, and now it's even better and I didn't even know it could! The breakfasts I had were nothing short of delicious, the Embassy Suites always have the best imo. The omelette bar had a large variety of meats and veggies and the quick serve items were hot and fresh. One day there was pancakes and the next day there was French toast, and the potato hash browns were especially delicious, crispy and salty. There were several cut up fruit & whole fruit options, as well as assorted bread items, yogurt, hot grits & oatmeal with toppings, and cold cereals. Lots of drink options, coffee, milk, juice bar, teas, cocoa, and soda bar. In the evening, there is a managers reception, where was an assortment of light snacks like chips n' salsa, veggies n' ranch, goldfish, and pretzels to munch on while enjoying the two free drinks you're allowed every night of your stay. Eddie Williams was the bartender on my first night and I can honestly say his professionalism, friendliness, and the way he constantly was moving around and making sure everyone was attended too was the best part of my stay. I could tell he really cared about the guests he was serving and would be constantly on the move serving drinks, running to serve food orders, cleaning up plates and cups, all while making everyone feel seen and heard. He asked several guests including myself where we're from and a little about ourselves, and as I was getting another drink, one of the guests who I don't know looked over at me and randomly said that Eddie is one of the great ones, I can definitely concur. He definitely goes above and beyond for ensuring guests have a great experience. The Embassy Suites really did themselves a favor by having Eddie on their team!!! Sadly the second night I was there, there was a female bartender and she kind of seemed like the guests were a tad bit of a bother, but I'm pretty sure she was new and in training, so typically new trainees are nervous. Overall, incredible room, food, and service!!! Highly recommend and cannot wait until the atrium is remodeled, if it's anything like my room, I will be extremely impressed!!! read more

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The main reason we come to this hotel is for the breakfast. They have a great assortment of hot and cold food every day, including made to order omelettes. There's also a free happy hour in the evening with snacks and drinks. The bad parts: Really dated room furniture and decor. It hasn't changed in the 10 years I've been coming here. Dated TV's.... seriously how can you not have smart tvs by now, the ones they have don't even have a channel guide option that worked. Also killed a roach in the bathroom one morning Overall experience was average, but they really need to invest in their hotel. read more

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Robbed of $1000 for a dirty room, broken amenities, loud nights, and disgusting food area We booked a three-night stay at this Embassy Suites for a small family reunion and paid nearly $1000 total, including a nightly $10 parking fee. For that price, we expected a clean, functional suite and at least decent service. We got neither. We arrived at 6pm to find our room dirty, the sleeper sofa broken, not enough towels, no sheets or pillows for one of the beds, and body soap in the shower swapped out for hand soap. That caused problems for family members with sensitive skin. We reported all of this right away. No one ever came. Eventually, one of us had to go to the front desk to get sheets, and that was all they had. Breakfast was just as bad. Most buffet items were cold, several of us waited 45 minutes for a made-to-order omelet, and the entire food area was filthy. Tables and floors were sticky every morning, and flies were constantly buzzing around the food and seating areas throughout our stay. It was unappetizing and unsanitary. To make matters worse, the walls were paper thin. We could clearly hear neighboring guests, slamming doors, and people running up and down the hallways late into the night. Hotel staff did nothing to enforce any kind of curfew or quiet hours. It was so loud that several of us had trouble sleeping every night. If you stay here, bring earplugs. We also tried to escalate the issues. We filed a report with Hilton corporate and were told to follow up with the hotel manager the next day. We called at the time we were told the manager would be available, were put on hold for over 30 minutes, and never got to speak with anyone. No follow-up. No apology. No resolution. The housekeeping and kitchen staff we encountered seemed kind and were doing their best, but there is clearly a serious management and operations issue at this location. We have stayed in budget hotels for a third of the price and had far better service and comfort. This stay was not just disappointing. It was disruptive, exhausting, and a complete waste of money. We strongly recommend you stay elsewhere. read more

This was a enjoyable stay thr the Embassy suites hotel in Hampton next to the Convention center. The staff offered a easy as pie check in, I initially wanted another floor but settled in with our room. Our room has a fresh sent and clean feel. The bathroom, all surfaces were clean and dust, finger print food crumbs free. The hospitality room we visited with other guest was also clean when we arrived. Beds were just so so. Pillows were really comfy. The hotel was set up with holiday decor which made it inviting for my next day meeting instead of going to first Watch which was noisy. I will continue to recommend the Embassy in Hampton. read more

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We are in the area for a convention and this was the designated hotel. I am always skeptical about new hotels, but this place did not disappoint. It is clean, the rooms are spacious. I love the central lobby/bar area. It reminded me of one of those new cruise ships. read more

If you are on any kind of schedule or have things planned, be aware that they never have rooms cleaned on time and it will likely be a while before you can get your room. I almost missed an event and had to rush to get dressed to go with out having time to shower. Find another hotel. This one isn't worth the price you pay. read more

It was really nice. The bathroom was nice. The only thing that wasn't really that good is because we called the front desk for extra pillows and sheets. It took a little while to get the pillows and sheet, but it was good. read more

Check in was smooth and staff was awesome! Disliked · There was multiple things I didn't like, where do I start. Bed was creaky, too sunken in, room never got warm because the temperature control did not work, lighting was horrible through our the room. The bathroom was the worst, mold around the tub and sink, dust buildup in the vent, toilet seat had chips making it look like there stains and just not well kept. Stains on the curtains, OMG! This hotel is so old there was chipping paint and holes in the wall. I will never stay in this hotel again. And BTW, I truly believe that a bellman should not have key access to guestrooms, totally unacceptable. read more

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Giving this 3 stars is being generous but the hotel itself is 3 stars so it's exactly what you would expect. Barely any employees so just check in on your phone especially if you're arriving at night. The complimentary breakfast is pretty average. It's not going to be any world class foods but it's fine. I wouldn't stay here again though. Not a fan of subpar hotels. read more

Where to start? When we arrived at the hotel, the staff was not friendly, actually kinda rude. She said, can I help you and looked puzzled. I said, im here to check in and she said, you a little early, come back at 4. I explained that I spoke to staff before arriving to confirm that my room was ready- it was about 2pm. She said, i dont know about that and checked on my room. She explained that i was checked in already and provided me my keys. I asked about breakfast, afternoon social, pool, etc. she provided me a paper with some of the info but did not explain. We went to our room and it was already in subpar shape; The soap/shampoo dispensers were empty and the body wash was off the wall. We only had two sets of towels in the room and specifically asked for 4. We called down and they said it would be brought up. After several hours, we called again and the staff physically brought the towels to us because house keeping was not responding. I forgot to ask for soap but figured they would fill the next day. We went to the pool and it was dirty, merky, cloudy, and just disgusting. I advised staff and they said they would check it out. They did not. My kids were upset but we didnt use the pool that night. Next day, we went to Busch Gardens- which was great. When we returned, house keeping never came. I called for towels and the man brought us dirty towels! They smelled sooo bad. We put them outside our room and used our towels from the night before and used the soap we purchased. The kids wanted to use the pool, and once again it was disgusting and not able to be used. Day three, we went to the beach and returned around 2 pm to no house keeping. I called down about the issues and they said the request for housekeeping needs to be requested before noon. So no soap, trash removal, etc. i asked about the pool and they said it was fixed and ready to be used. We went down and it was worse than the past days. I took photos each day we were there. Unbelievable. The breakfast was decent but they could not keep up with the crowds. The afternoon social was goldfish snack and salad, nothing special. The drinks were decent though. The male bartender was aces. Overall, the hotel smelled like weed, our room was next to renovations being done- so the smell of paint was strong, house keeping was non existing, staff could not keep up, parking was a nightmare because of events at the coliseum and we paid per day for parking, and the pool was unable to be used. read more

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Stayed for three nights while traveling for work. Room had mold on window curtains, shower curtains, and shower. Floor had stains, there were stains on bedsheets. As I was cleaning up my space to leave, found a GERMAN COCKROACH NYMPH. Told front desk when I was leaving, but because I already checked out could only give me points to my account. Even though when I checked out the woman was on the phone and talking through a pager, so I couldn't exactly tell about the roach. Wasn't going to complain about the mold and such but a cockroach is too much. Fingers crossed I don't bring any hitchhikers home. Only stayed here because other local options at acceptable rates for my job were unavailable. Perhaps instead of offering a free happy hour to guests every night, address roach infestations and mold issues, both of which can negatively impact the health of guests!!! Edit: oh and the living room tv didn't work. so that was annoying. It was plugged in but plug seemed wobbly, light wasn't on under tv so it wasn't a remote issue. read more

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This is a incredible hotel, in a great location! Are there issues booking sometimes? Yes. Are there times a hotel is not supposed to bill your credit card but another, and that happens? Yes. At first I was really annoyed, no room and also later a charge. Employee Tory took care of business, resolving this situation on the spot, and I hope the business sees this. He's a phenomenal employee, and watching his interactions with other guests, he has the right stuff. The atrium is amazing. Admittedly I have a slight issue with heights, but was fine up on the 8th floor. The glass window elevators eventually became appreciated. As for the room immaculate. Very clean, two televisions, a great shower, and comfortable all the way around. This is right next to Hampton Convenient Center and the Coliseum. If you're in the area, by all means go here! read more

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Pros: - you get a whole suite to stretch out in - I think I was the only person in my "wing," meaning it was super quiet at night. No doors slamming when i'm trying to beauty sleep - free happy hour and half priced apps every day - a trash can in every room. why is this not standard practice? - new "green" program = extra points if you opt out of daily turn down. I don't like strangers touching my sh*t anyway so SIGN ME UP - friendly staff Cons: -the bed. Is. Awful. No idea how they can fall under the Hilton brand when the mattresses are that awful and the bedding so cheap -$10/day for parking?! umm sorry but when you're in bum f*ck nowhere you have no right to charge for parking - water pressure isn't great - free buffet breakfast if you're gold, but terrible food read more

Embassy Suites by Hilton Hampton Convention Center - Hotels Near Me - Hampton, Virginia

People who worked here are incredibly rude. The receptions at the front desks act like they couldn't care less. Me and my gal went to the gym late and night and was kicked out. The worker told us to return to our room. How as a society have we normalized people who we pay tell us where to go and what to do, if we can leave our suites or not. Disgusting! read more

I've stayed here the past two years for the Crawlin Crab Half Marathon weekend and have not been let down. Parking is free in the lot just beside the hotel and, as it is virtually connected by a short covered walking path to the convention center, it's usually fairly busy. The inside middle open area of the hotel is loud and the sound carries throughout - it's arranged in such a way that the glass elevators leading up to the 10 or so floors look out into the middle area and the hallways to the rooms are then all open around this central area with handrails so you can look out and down into the main lobby dining area. During peak hours when diners are there or between the 5:30-7:30 cocktail hour hosted there it can be very loud. You can even hear it in the sitting area of your room, but not in the bedroom with the door closed. So the hotel is arranged well. There is an on-site coffee bar and gift shop that serves Starbucks coffee and has normal coffee shop hours that run into the evening if you'd like a snack and a hot tea or coffee drink. There is also a restaurant but I've never eaten there - breakfast is served in the AM in the same space and is usually included with the room and you are provided a slip. This hotel is so centrally located that I am always driving somewhere else for dinner. There are tons and tons of options all within 10-15 minutes away and it is only 5 minutes from the Peninsula Town Center with a movie theater, tons of outdoor shopping, and dining. Check-in for me has never been a problem. I'm a Hilton Honors member and can check in on the app in advance and select my room. Last year I booked a spacious two-room suite with a kitchen but this year I booked a simpler room for a little less. I've also been able to get late checkout after the races both years which is helpful to not have to rush back after running 13.1 miles and pack my bags. The rooms are comfy and the beds are nice with lots of normal-sized pillows (why do some Hiltons have mini baby pillows now?). Standard decor from most all Hilton hotels inside, nothing special but not horrible and in bad shape. I've always found staff at the front to be welcoming and friendly. This last time I did have to wait about 15 minutes for the room to be ready but it was no big deal at all and they quickly took care of everything while I enjoyed a latte from the coffee shop in the lobby. This hotel is easily right off the interstate, is co-located with the Coliseum, and is close to everything in Hampton. It's a great option if you are in the area and in need of a spot for the night. read more

This was such a disappoint. With family and friends, I was horrified of the conditions of the bedding, furniture, and simply the checking-in experience. Yes, my stay was completely comped however I want to ensure that establishment does not remain a health hazard for other travelers. My family and I had the worse hotel experience at the Hampton VA Embassy Suites. At a time most important to us (my son's commission and graduation), we were faced with filthy bedding, dimly lite rooms, filthy furniture, and poor service from check-in, housekeeping, to check-out. A few of the staff helped as best as possible, however the damage was done from the moment we were unable to check-in until around 7-730pm. On several attempts, I tried to speak with the General Manager to share feedback on my experiences. See the attached photos for yourself. The horror of finding this underneath the sheets and in some cases on the sheet is distrubing. read more

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Overall, I stayed here because it's the Embassy Suites by the Hilton. The bed comfort isn't the best, and it is time for them to change out their beds. I believe I am having an allergic reaction to the bed bug, I found on my third night and found a second one in a different size on the fourth night. Typically, I prefer Home 2 Suites in the first place. I check out today, probably should of said something by now, but I have been extremely busy with my job and other community based events. However, I did enjoy the breakfast and the hospitality by the staff serving the breakfast. It's roughly 5:30 AM and I am getting ready to go now and find some Benadryl. I am itching all over. read more

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Pretty disappointed after the money I paid. The receptionist that checked us in first day was amazing and very friendly. Coming from Texas we like to chat and be nice, we loved her conversation. The next few days were okay. I asked for extra blankets for pull out I never got. Apparently rooms don't get cleaned unless you ask. I had to find folks to come get my trash and dirty towels. They had several kids because of tournaments so it was rowdy but nothing too bad. Breakfast was pretty good but bar could use more options and maybe stay open later than 10PM. We would have enjoyed some late drinks before bed. There are other Hotels in area for less per night but I thought I would get what I paid for. Turns out I didn't. read more

Room not ready on time. Elevators out of service for over 2 hours. We were stuck in the lobby with most of the other guests. By the time we got to our room on the 5th floor we were late for the Concert which was the reason for the stay. Staff was no help! They stood around looking clueless the entire time! read more

By far, the best hotel in Hampton. The rooms are of course suites, which makes for a very comfortable stay. I particularly like the fact that I can watch TV in the livingroom while my roommate sleeps in the other room, saving me from a world of snoring. This hotel has a beautiful atrium with a wonderful lobby. This lobby is the focal point of the hotel with bars and restaurants interwoven into the framework of the lobby. It all has a very cool feel to it. The front desk staff is friendly and accommodating. I came here for a convention and the check-in process, although the line seemed to stretch back to Pittsburgh, was fairly painless. This hotel is gold standard for the Hampton area. read more

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So I checked in today. As I checked in, there was no thank you for being a Premier member or anything like that which was kind of odd but I was given water. I went and looked in my room and there was a few things that bothered me about the room and it was just because I pay attention to detail with some things. Behind the door in the bathroom along the edge of the bathtub was dirty and had pieces of something there. The furniture was kind of torn up and had paint on it. I figured I would go take a walk around the hotel since it was only my second time here. I went to the pool and the pool was really dirty looking. And most hotels the pools are very Pristine. Especially when people are just checking in for the day. It didn't make me want to dive in and I put some pictures here to kind of show that. Also I know that it's a Sunday evening but the restaurant is closed. Seriously! One of the reasons people choose this hotel is because it has the option of having a restaurant so they don't have to go out. Went down for the reception a few minutes early and tried to order a drink at the bar from the regular menu. Unfortunately the bartender seemed to shy away from making a drink and said she did t ha e the frozen berries to make the drink and because it was three minutes before the happy hour started. I was like ok..... she then said that she could make a specialty drink from the reception menu. I said ok. she didn't say anything else. She made them and said ma'am your drinks are ready. When a guest asks for a drink, make one. As more people came down, she got more friendly. Checked in and saw dehumidifiers sitting out in the lobby and as I ascended on the elevator I was seeing more and more of them, in addition to SERVPRO workers. And areas of the hotel were sectioned off. Come to find out later that a young man was trying to propose and thought it would be romantic to put candles on the bed. Fire ensued and flooding occurred. Poor guy.... Beds were very uncomfortable. My mom that was staying with me said that it was the worst bed she ever slept in. Again, I had a suite..... Should be a higher level of quality. For such a large hotel, I Just wasn't very satisfied with the whole experience. On a nice note, I ordered food for my mom and I and the food was great !!!!!! Just saying pictures I think show it..... read more

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We received horrible service from James E. After a 15 hour drive, we were exhausted and had arrived early for our reservation. James confirmed the hotel was not full and advised rooms were available; however we were told we could not check into our room early. We were told we that we had to pay for a room. While we were courteous and professional the entire time, James became rude and dismissive towards the end of our conversation, stating he had no authority and we could, "take it up with the manager." Even going so far as to waive us off, as if we were pestering him. As frequent business travelers, we know the front desk has authority to make an exception. We called the reservation line and were told it was at the discretion of the front desk. In this case, it was clear James could have chosen to provide a better level of customer service, but decided not to. We know this for a fact because we had a similar situation recently at a Hilton Garden Inn. That front desk clerk checked us in early, provided a room upgrade and thanked us for being Hilton Honors members. When I asked James if an exception could be made for HH members he said the policy is the same, regardless, and there was no difference for HH Members. As Hilton Honors members, we are clearly loyal to the Hilton brand. Unfortunately, it seems this Hilton hotel doesn't value that customer loyalty. I would be more understanding if the hotel was full and there were no clean rooms available. In this instance that was not the case. I'm very disappointed in this experience. It was the total opposite from the level of service we have come to expect from Hilton. Even more offensive is the fact that this particular Hilton hotel doesn't care to honor the members of its "honors" program. Update: We came back 1.5 hours later and were told by a different clerk that the hotel was booked, even though we were previously were told they had rooms. She then clarified we had reserved a premium room and those weren't available. They ended up putting us in a handicap premium room for no extra charge. Problem was, the bed was stained and no dust ruffle on the box springs. Yuck! Not what I wanted to lay on. See photos. Thankfully, the manager, Bruce, put us in a comparable room and took off 1/2 for today's rate. I guess someone does appreciate customers. Based on that I'll change my score from 1 star to 2 stars. Overall, the hotel rooms need updating and the cleaning could be more though. The breakfast was standard. We'll see how the rest of my stay goes. read more

Embassy Suites by Hilton Hampton Convention Center - Bed. - Hotels Near Me - Hampton, Virginia

I've stayed here frequently for work and pleasure travel for over 2 years and I've NEVER had a poor experience. Nightly social? LOVE IT. Breakfast? Even in COVID it was DELICIOUS. I miss my omelets but I was not let down. The young man checking us in was kind and respectful. Easily added a guest at the last moment. Simply put, if I could stay at an E on every trip, I would. read more

The customer service here is ridiculous. I called the front desk about loud music playing for about an hour I just couldn't take it any more it was also 3 am!!! I called the front desk and the person who answered the phone said "what would you like me to do" My response was getting the situation under control this was unacceptable!! It's now 4:49 am the music is still loud... I'm talking extremely loud so I will walk down to the desk and see what the issue is myself read more

I recently stayed at this location coming back from spring break. The facility was fine, but my car was broken into that night. A total of 8 vehicles were broken into and two had smashed windows. It was discovered the next morning and when we alerted front desk they seemed very uncaring and just shrugged their shoulders and told us to call the police. We were parked directly in front of the main entrance, as were the other vehicles broken into that evening. The security guard car was parked directly in front us and we were told the guard must have come in side during the time of the robberies. It seems very suspicious that all vehicles were broken into in the front and that no one from the front desk heard noises of windows being smashed. I have yet to hear from the hotel and overall extremely disappointed in the stay. read more

The customer service here was hit or miss. I was there for a conference and when I arrived and tried to check in the 3 individuals at the front desk where rude and the man trying to assist made fun of my name unfortunately I did not get his name. They could not comprehend that the room was reserved in advance as they kept telling me they were sold out. I finally was able to check in around 6 pm (was told to check in at 2 pm). When I finally got into the room I noticed it had a smell to it. The rooms were large but very outdated. The first room I was given had mold and mildew all over the room (605). The hotel was completely booked during my stay due to a conference, several family reunions, and a biker convention. I was not moved into a different room until the evening of day 2 of my stay. Despite complaining about mold on the curtain and carpet no one came to check and housekeeping never showed up to see if there was anything they could do to alleviate the smell or replace the curtain (front desk said they would call housekeeping ). I was eventually moved to a different room where there was no stench but appeared to have blood on the floor of the tub. Only 1 elevator was working during my stay. Fortunately the company I work for paid for the room. I was there for 4 days and was soooo happy to leave. read more

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SMOKERS BEWARE Room was booked under a smoking room, but yet management charged a smoking fee Very unCooperative management. CHARGED MY CARD THAT I DIDNT EVEN SIGN FOR! I didn't even stay at hotel! read more

I requested a room away from the elevator and they gave me one in front of it. I paid $197.00 plus tax for a room that did not meet the expected Hilton standards for cleanliness and comfort. The entrance door was missing the security door latch. The sleeper sofa mattress was very thin and uncomfortable, it was missing few springs too. I was traveling with a small dog, and she managed to find a piece of Hershey chocolate in the living room area and a pill on the bathroom floor. The telephone in the room was missing most of the buttons. The chairs in the dining room need to be reupholster. The legs were broken in one of the chairs. On the plus side, the housekeeping staff was friendly and helpful. read more

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I believe this is one of the best hotel franchises out today( my opinion of course)!. My reasons are the spacious suites with the pull out couches if you have a second party bunking with you. The reason for not giving 5 stars: No bathroom in the main room which would be awesome!! HILTON PLEASE LOOK INTO THAT!! :-) Another reason is the manager special which you get unlimited drinks,liquor and beer which is included in your stay.. if you want other options other than what they're offering then you're more than welcome to purchase what you desire. My third and final but not my last reason is the sensational breakfast options that are available to you which is also included in your stay as well. They have everything from eggs,sausages,bacon,turkey bacon by request with breads,muffins, pastries as well as cereal,yogurt and fresh fruits!! Every time I go out of the area or state whether it's for business or vacation I always stay at Embassy Suites because they have never disappointed me in any way,so don't take my word for it book your stay and see for yourself. read more

Stayed here to access Virginia Beach, which was a little far (hotel points I guess) but the location, hotel and staff were solid. Breakfast was served daily and while it was a bit of a madhouse for 4th of July weekend (especially that omelet line), the staff managed it effectively. The bed was comfortable and our party had a nice stay here. We got some takeout from a nearby Indian restaurant one night and had a good and comfortable time here. Most importantly, we got a good night's rest. The pool was absolute chaos unfortunately. Just a madhouse of people and kids screaming! The worst part was how humid it was in the pool. It was difficult to breath. Aside from the pool, we found the rooms comfortable. I'd recommend staying here if you're seeing a show at the Coliseum or are accessing the Hampton, VA area. read more

Time has not been kind to the Embassy Suites in Hampton. This has turned into an overpriced, poorly staffed, and uninspiring hotel with a semi-hostile staff which provides zero customer service. The first room we received was smoky, and the toilet was running. Plus, we ordered the suite with a king bed, and they gave us a double room. On a holiday weekend, I think they are fire-selling rooms as they had under 20% capacity. Unless the convention center reopens, this hotel will not last another 12 months. The Starbucks stays open until noon, and I don't think there are any customers. The restaurant has been reduced to a one-page bar menu with a few regionally diverse sand which options. We received a call about our little dogs barking, and I'm not sure how they heard a bark, considering maybe two people were on our floor. And, as a Gold member, I asked for a late checkout, the hotel clerk threatened to charge $50 if we checked out after noon. This is after paying $500 for two nights. Let's just say, this hotel is NOT up to the Hilton standard. read more