Figured this Hot Topic desperately needed an update in terms of a review since one is knocking it from eight years ago and the other ... I don't understand how the store was at fault for the customer not paying attention to where the line actually was. Anyway.. My son and I stopped in the other day since we were hunting for Pops! by Funko. If you're a collector, you know Hot Topic is the place to go. Before even going into the store, I called ahead since I was searching for Rick & Morty's Mystery Box online and wanted to make sure they actually had one in store; the gal confirmed that they had three of them. Yaaas! The moment we walked in the door, Jazmyn acknowledged and asked if we were looking for anything in particular. Once I mentioned the Mystery Box, she knew I was the gal who called and she took me right over to where they were. Since the website had them on sale but the store didn't, she went ahead and honored the online price (thank you so much!!) which knocked off $10 a piece. She also informed me about their ongoing sale which made me buy even more Rick and Morty awesomeness and more Pops since they had some "hard to pass up" exclusives. I basically had a pile at the counter and she was handling it like a boss. Lemme just say, Jazmyn was a rock star with the customer service! There was one Pop my son wanted...and of course it was on the very top shelf that's on the verge of scraping our outer atmosphere. Who makes shelves that high anyway? Still. She didn't even groan or have that look of "Really? THAT one?"... ended up grabbing two different ladders since the first one was too short, but she ultimately scored the winning Pop and got us checked out pretty quick. Between her honoring the online prices, my military discount as well as their current promotion, I ended up saving $45. Happy camper? YOU BET! read more

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I'm impressed by the the customer service. The staff was very friendly and extremely helpful when my son was looking for a Doctor Who item. Thank you so much Sunday staff! read more

At the end of my purchase the sales person, Jessica, said "oh you get two free nail polishes!" I asked her if it was just a promotion on specifically the nail polishes. She nodded, so I proceeded the transaction after choosing my two "free" nail polishes. Upon reviewing my receipt after I left the store, I noticed she redeemed a $5 reward certificate without my consent and used it towards the nail polishes. If I knew she was going to use that, I would have asked it to go towards my original purchase not the nail polishes. I worked in retail for a greater part of my life and I would NEVER do something so sleazy to my customers. I went back for a return and she fixed it and put the certificate to my original purchase but didn't acknowledge or even apologize for using the reward certificate in such a deceitful way just to get closer to her sales goal. read more

Awful employee. They will make you feel unwanted, why work there if you don't like it? I was looking for a shirt to buy and I admit I'm not the smallest person but I fit into a Large-Extra Large shirt. Well I asked if I could see a shirt that was on the top shelf and her first words that come out is the biggest size we have is extra large... Was she serious? I almost lost it. Well she asked another employee to help her get the shirt down and when the other employee asked her what size she needed she said "oh definitely an extra large." Don't bother going here unless you like being treated like trash. read more

Maybe I am a bit biased here and how I feel about Albuquerque and how bored I get when I visit there. I went to this Hot Topic to find some of the local elements who might be able to tell me some of the more 'underground of subversive' stores( I.E. Cool punk rock/goth stores, S&M stores, crazy music stores, etc.) that the town may have. Upon entering the store I asked this question to a sales clerk and her reply was snooty and acted like this store was all that Albuquerque had to offer as far as that goes. Really?? That is pretty lame! This store only had your basic goth stuff and was by far not as impressive as some of their other chain locations. Albuquerque is a big town, a wee bit smaller that Denver proper and this is all they can offer?? I did further research and still got disappointed. I guess it is just like what my brother said about this town when he went to college here, "It is a small town on steroids." Meaning it is just like a small town, nothing to do, no place to go only it is a pretty big city...whatever I will wait to go to a different state to go to Hot Topic and go as far as Santa Fe and Taos so long as I can help it and spare me this place and Albuquerque next time I am in New Mexico. read more

The customer service here was terrible. I was waiting in what I thought was a line, then was directed to another line. This is extremely rude seeing she couldn't help me even though I had only one item to purchase and the cashier was helping the customers ahead of me. read more