I needed a suit for my brother's wedding, but I was only going to be in town for 10 days. When I…read morewent in to try on suits, I was assisted by Ron, who used his expertise to help me find exactly what I was looking for. I ended up finding a suit that I thought was perfect, but they didn't have the pants in my size at the store. Also, the jacket would need to be tailored to fit me properly. I was convinced that they'd have to ship the suit to me, seeing as though I'd be gone in just a few days. I had just accepted that fact. Imagine my surprise then when I got a call from Ron shortly thereafter, telling me that my pants had arrived and were ready to pick up! When I went in to get my pants, I spoke with Hong, who was tailoring my jacket. When I had explained to him my situation, he told me he'd try his best to get my fitted jacket to me before I had to leave. Again, I wasn't expecting a miracle, and was prepared to just have my jacket shipped to me. I received another call THE NEXT DAY! It was Hong, who, true to his word, worked hard to get my jacket tailored and ready to pick up in record time! All and all, the staff at this Men's Wearhouse went above and beyond for me! Thanks to Ron, Hong, and everyone at this location for their awesome service! I'd highly recommend them for anyone in the market for a good suit

Horrible customer service! Do not go here for your wedding or event. We went here for our wedding…read more7 months before our date and everyone got fitted well before the deadline. My dad (father of the bride) went to pick his tux up when it arrived for the wedding and the jacket size was about 3 sizes too small. They said they would send out to get a new one. Well the new one didn't arrive until late morning on my wedding day and my dad had to drive from Sylvan Beach to New Hartford to pick it up, and missed out on important moments and photos from my wedding day because of it. And the female manager was extremely rude to him when he went to pick it up, acting like it was his fault they ordered the wrong size! To top it all off, the sleeves of his new jacket were way too long and the sleeves of the father of the grooms jacket were way too short! Save yourself the stress, don't go there

The clothes really are great for every day wear and not bad really decent price. The people are…read morepretty good very nice and I like they have women's size. The prices are pretty good.

I couldn't find any kids white dress shorts but the prices were okay and the service was fineread more

Bejza is an amazing tailor. She has been doing absolutely perfect tailoring for me for the past…read moreyear, including jeans, shirts, and jackets.

terrible. just terrible if you want quality work done this isn't the place. on top of that they…read more are rude and lied very poorly

This store location is trash! Horrible TERRIBLE customer service. I purchased a pair of sneakers…read morefor my child which ran a little small. I returned them to the store and was told they didn't have a larger size but they could issue me a store credit that I could use online as well. Didn't have the size online so I retuned to the store to just get a different pair. When the clerk rang me up he told me the store credit balance was at 0!!! How is that possible if I never used it?? He even agreed that I could not have used it online since NONE of their store issued credits are VALID ONLINE. The manager was NO HELP AT ALL! She had to call another manager only to tell me there was nothing they could do because another company had purchased Jimmy Jazz and they had an entire new computer system and she couldn't even LOCATE MY CREDIT IN THE SYSTEM. I asked her for the number to corporate and I will update after I contact them. But as of right now they basically stole 75.00 from me. I'll stick to purchasing my kicks from Nike App from now on. Im only giving 1 star since I can't leave a review without a star. Go figure!!!

Very rude customer service representative swore at me and told me to get to the "FUCK" out then…read more When I told her if trying on two sneakers was not possible, then we could not shop here.... - she did NOT let me tell her that my son has two DIFFERENT SIZE FEET, SEES AN ORTHOPEDIC SURGEON , HAS EXTREME KNEE FOOT AND LEG AND HIP PAIN AND NEEDED TO TRY ON BOTH SNEAKERS WALKING AROUND STORE BEFORE WE BUY... WE DROVE 40 MINUTES IN TO SHOP HERE... REPORTED TO THE SO CALLED MANAGER OR SHIFT SUPERVISOR... and she simply told her to calm down... Neither young women would give me there names... A third young lady was very polite, was not present for the situation but was close by. Very upset... Will inform all family and friends of the lousy customer service and staff members here at the local new Hartford Jimmy Jazz... To be honest at the whole situation... Myself and my friend both military veterans will be sharing this situation, will gladly file formal company complaint if need be...I am far from racist... I am a very well diverse person but this young lady was extremely rude and disrespectful - how is a customer to buy a pair of sneakers if they can not walk in the pair to see if they provide proper support to foot, knee and shins??? Very rude staff member. And the young supervisor is not supervisor material as she seemed to not be able to control her staff. Though she did seem like a sweet woman....thank you,for the record we walked in with a footlocker bag full of 175.00 in merchandise... As a mother and woman in my 40's, I will not support the new Hartford Jimmy Jazz ever again... Though I had previously purchased from this store and had no problems. Oh... We were very interested in buying 170. Pair of Nike Air... Instead we gave our business to the other more friendly store... Will spread the bad reviews and will notify corporate offices....