The bed didn't have a fitted sheet, they didn't have proper clean pillows and the room looks like a…read morehospital room with a tiny TV in a corner to match

They advertise themselves as very close to airport, with AC…read more No AC. And they're still about 20 mins from the airport with no traffic. They're also opposite from the city. It's about €45 one way from their hotel to Plaza Mayor. So yeah, NO AIRCONDITIONING JUST HEAT. And if it's a warm day, you're screwed.

I stayed here in two separate occasions on MAD to JFK overnight layovers…read more Excellent hotel, customer service was attentive, friendly and professional. The rooms and hotel were super clean, and the facilities were very modern and well kept. I loved the design of the rooms and lobby. Quiet!!! I slept like a baby. Fine selection of multi lingual news channels was an extra bonus. The complimentary airport shuttles ran regularly, and coordination of pickup and drop off to and from the airport were seamless. NOTE this hotel is super close to the airport, but NOT downtown Madrid. Perfect for layovers and a good night sleep though. If you're a tourist expecting to see the city, stay in the center of Madrid. :)

The hotel - medieval on the outside but stubbornly (perhaps unhelpfully) modern on the inside,…read morealso has a very formidable restaurant. Situated close to the medieval town center/main drag of this Madrid suburb, always hard to argue with a Parador. Is it my favorite example of the chain? Not by a long shot. Still pretty good.

Beautiful place in a quaint section of Madrid the Alcala de Henares. Rooms are spacious, well…read moreappointed and the service is high level. I though this was going to be more of a boutique hotel, but it is much more.

This is a practical choice for an overnight stay, close to the airport. The hotel is spacious and…read morehas several hundred rooms and offers a decent breakfast buffet. The rooms are spacious and clean, suitable for a night stay. There are a few areas for improvement though: the shuttle bus doesn't arrive as frequently for late night flights and we had to pay a high cost for the taxi to the hotel. Another point is that since the hotel has many rooms, there will be so many guests arriving at the same time to check in and since there are only 2 receptionists, the lineup gets really long and it's inconvenient specially late at night when you arrive really tired.

This hotel is absolutely not worth the price. I've stayed in downtown hotels for nearly the same…read morecost that were significantly better. The beds are uncomfortable, made of separate pieces, and extremely noisy every movement makes the springs squeak. The mattress is thin (around 7 inches) and feels cheap. The front desk staff were consistently rude and unhelpful. On top of that, there are refugees living on the property, which was never disclosed and made the stay feel misleading. The laundry situation is just as bad. The washing machines are very small and cost 4 euros per use. When I tried to get coins, the front desk would only exchange a 5-euro bill, making it nearly impossible to get the correct change. As a result, I wasn't able to wash or dry my clothes at all during my stay.

As mentioned in my other posts, I am a huge fan of AC Hotels. The bathrooms are super amazing! They…read moreoffer a ton of amenities like shampoo, conditioner, comb, toothbrush, lotion, sewing kit, shower cap, cotton swabs. Location: This location was amazing. It was only a 30-minute walk to the center of Alcala de Henares, a small town with cobblestone streets and many beautiful cathedrals.

We enjoyed our stay here as it was a great value. The staff was friendly and the quality of the…read moreroom and hotel was great, exactly what we expected. The location is a 30 minute walk from the center of Alcala but there is a bus that stops directly in front of the hotel and goes to the center. The hotel is also easy to reach by car and there is plenty of space to park. We would stay here again.