I was in a hurry and needed to book accommodations and didn't have too much time to do research. In all honesty, I just booked this place cause it was #2 on TripAdvisor for Sorrento. Mistake #1 - TripAdvisor standards does not equal yelp standards. Hotel Antiche Mura is not as good as other 41 four star hotels in Sorrento (even next door at the Hotel Plaza).
The rooms are dated and in desperate need of a makeover. Our room didn't even have a window but instead had a huge mirror with about 1 1/2 foot skylight. Come to think of it, this is probably a fire hazard. The shower in the room is one of those Italian coffin showers which is not great if you're claustrophobic like me though it does have a new shower spout with jets. Of course none of this is advertised when you're booking the room!
Like many rooms in Europe, the room lights are activated with room key, however, the problem here is that the room key must be in inorder to activate the "do not disturb" light. Thus, when you leave your room, you cannot activate the "do not disturb" light which means the maids are coming and going out of your room for cleaning and turn down service whether you want it or not... not ideal.
The front desk staff was kind and helpful but I wouldn't recommend going with their dinner recommendations as it seems like they just give you a pile of menus that get dropped at their desk rather than giving you personalized recommendations (the one menu/recommendation we followed from them was actually awful).
One good thing about the hotel is that it's centrally located in the center of the city and near the train station and ferry lines to Capri, Positano, Naples, etc. so it allows for easy access. The hotel is fairly clean (only one spider in our room). Also, the breakfast staff women are also very very nice. They have complementary internet but it is unprotected which is probably why it's so slow and drops often. They do have a pool but it is awfully small, I wouldn't plan on swimming in it but I did see people laying by the pool on lounge chairs.
Bottom line, there are other, and better, four star accommodations in Sorrento. Keep looking! read more